Website DHL
Our Vision, Our Mission, Our Strategy Our vision is to be The Logistics Company for the World. Our mission – Excellence. Simply Delivered. – is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by bei… read moreng uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between. We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.
In this Customer Experience Trainee position
Administer customer service plans and programs
Provide administrative support for customer service initiatives and activities to provide superior services and enhance customer satisfaction
Use day-to-day customer service processes and procedures in line with the standard global/ regional processes to maximize effectiveness
Document cost of initiatives to support prioritization of spending and resource allocation
Respond to customer inquiries, orders, service needs and complaints, or direct to sales representatives or technical/ service areas
Highlight issues for better development and administration of call center processes and systems
Keep self-updated on company’s products and services
Develop relationships with allocated customers
Stakeholders
Explain facts, policies and practices related to job area
Support and interact primarily with colleagues of own sub-function
Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge
Management Responsibility
Individual contributor without direct responsibility for leading
Now, here is what we need from you!
Education Level
Bachelor’s Degree or equivalent experience/qualification
Experience Level
less than 2 years
We offer:
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Possible further career development
Competitive salary
Apply Through:
careers.dhl.com
To apply for this job please visit careers.dhl.com.