Website Ed-admin
Ed-admin is a browser-based software application which streamlines and simplifies education management, integrating administrative, teaching and learning tasks into one user-friendly, custom-designed database that meets the need of all education establishments. Ed-admin was designed and developed… read more by a core team of specialists in education, education managers and software developers. Here at Ed-admin, we develop innovative and creative products and services that provide powerful solutions. We offer learning management software, tailor-made educational solutions, large-scale management applications, business-to-business applications, business-to-client applications, and more.
Tasks and Responsibilities
Implementation (focusing on finance modules)
Conduct online meetings with every new client to review expectations and to create a written implementation plan with milestones and deliverables.
Create transference documents for clients when migrating from a competing product to Ed-admin.
If required travel to client sites as needed to ensure implementation success
At any point in time, the live status of an implementation needs to be visible and evident.
Provide a bridge between implementation and training by guiding the client through a basic orientation of the product via a virtual meeting.
Training
On-line training room based training for staff groups of approximately 10-20
On-line training webinars for a wide variety and number of clients
Client service and extra training visits to existing clients
Support
Deal directly with clients either by telephone, on-line or face to face
Respond promptly to clients enquiries
Handle and resolve clients complaints
Obtain and evaluate all relevant information to handle product and service enquiries
Organise workflow to meet clients timeframes
Direct requests and unresolved issues to the appropriate resource
Log all of your work, including client interactions and transactions , recording details of actions taken, in EMS+ on a daily basis using Supertrack
Maintain clients data in EMS+ (our client management and ticketing software)
Follow up on client interactions
Provide feedback on the efficiency of the client service process
Product development
Undertake software testing as part of the development release cycle
ICT Development
Develop deep knowledge of the products and the applications
Work closely with software development teams to feed in product requirements and contribute to the future development road-map
Teamwork
Support the Support Manager and Sales Manager by demonstrating Ed-admin to potential clients, either remotely or on site, and identify opportunities for sales while communicating with existing clients; pass on relevant details to the sales person for follow up as appropriate.
Demonstrate ability to interact and cooperate with all team members regardless of work location, using systemized communication methods to minimise impact of remote working throughout the team.
Contribute towards the motivation and support of all participating staff members, creating an environment in which clear and consistent communication is key using appropriate tone and approach.
Ensure that company communication and design banding guidelines are followed with both internal and external communication to create a professional environment and impression to both staff and clients.
Ensure work is conducted within the context of the overall governance and management of the company’s annual plan and long-term strategy.
Adhere to all company policies, procedures and business ethics codes.
Set examples for others in the team in areas of personal character, commitment, organisational and work habits.
Ensure all work is recorded accurately in the company CRM on a daily basis and evaluated accordingly
Education
Essential
Bachelor’s degree in Accounting, Finance, Business Administration, or similar
Preferred
Essential education accompanied by software related qualifications
Expected Work Experience
Essential
Experience in the software and/or education sector with a focus on MIS software solutions.
Strong understanding of general ledger structures, accounts payable/receivable, payroll and fee billing, financial controls and compliance.
Preferred
3+ years in financial accounting, budgeting and forecasting, financial reporting and/or audit preparation.
Minimum 2+ years of experience in support service delivery with a background of software consultancy.
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