Front Office Supervisor (Head of Front Office)

In this role, you ensure a warm welcome, smooth operations, accurate administration, and a consistently high-touch guest experience.

Tasks

Oversee daily front office operations, including fast and accurate check-in/check-out.
Maintain excellent lobby and shop standards at all times.
Handle guest requests and complaints quickly and professionally.
Plan staff shifts and coordinate team coverage.
Ensure timely communication across departments.
Keep all systems and records up to date
Support occupancy optimization and strict adherence to approved rate/pricing structures.
Supervise billing, reservations, and OTA updates to ensure consistency and accuracy.

Requirements

Experience: 3–5 years in Front Office, ideally in a 4–5 star safari camp or luxury lodge.
Education: Diploma or Degree in Hospitality Management (or equivalent).
Systems & Admin: Strong PMS knowledge, reporting discipline, and inventory control experience.
Leadership: Proven ability to lead a small team and make sound decisions independently.
Guest Service: Confident with VIP/high-touch service and complaint resolution.
Communication: Excellent spoken and written English
Personality: Warm, authoritative, hands-on, and highly detail-oriented.

Benefits

Work in a unique setting: Be part of a renowned luxury safari camp in Tsavo West.
High-impact leadership role: Take ownership of the full guest front-office journey and shape service standards.
Career growth: Develop your leadership profile within Severin Hotels and gain cross-department exposure.
Supportive team culture: Work in a professional, values-driven team focused on quality and guest excellence.
Learning & development: Ongoing practical learning in operations, systems, and luxury hospitality delivery.
Competitive package: Attractive salary package aligned with your experience and responsibilities.

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