Website CDL Human Resource
CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.
The General Trade Associate is responsible for end-to-end order processing, customer coordination, and execution support across the general trade channel. The role ensures accurate order capture, timely invoicing, delivery coordination, and issue resolution to drive sales continuity, customer satisfaction, and operational efficiency.
Key Responsibilities
Order Processing & System Accuracy
Process customer orders received via email, WhatsApp, Solutech, or other approved channels.
Capture and validate orders in SAP ensuring correct quantities, pricing, and discounts.
Verify and confirm GT orders before approval to ensure data accuracy.
Reprint and release delivery notes and invoices where required.
Customer Engagement & Sales Support
Call customers to:
Address inquiries and resolve order-related issues
Support selling initiatives and upsell products
Communicate ongoing offers and promotions
Proactively follow up on pending or long-standing customer orders.
Sales Coordination & Order Fulfilment
Work closely with HODs and sales teams to:
Provide order status updates
Prioritize urgent or high-value orders
Coordinate with logistics to ensure timely dispatch and delivery.
Track orders to ensure completeness and minimize delays or short supplies.
Invoice, Credit & Documentation Control
Verify and sign invoices (excluding specific accounts such as Suntory where applicable).
Review and validate all market return credit notes before approval.
Ensure proper documentation and audit compliance for all transactions.
Issue Resolution & Exception Handling
Identify and escalate dispatch challenges (e.g., stock unavailability, short expiry, delays).
Coordinate with relevant stakeholders to resolve order fulfillment gaps.
Support resolution of customer complaints related to deliveries and invoicing.
Logistics & Distribution Coordination
Liaise with logistics teams to:
Confirm tonnage planning and truck allocation
Resolve offloading challenges at customer premises
Ensure smooth last-mile delivery execution.
Administrative & Operational Support
Maintain accurate records of orders, invoices, and delivery notes.
Participate in urgent operational meetings and provide updates.
Support onboarding/induction of new employees within the function where required.
Qualifications & Experience
Bachelor’s degree or Diploma in Business, Sales, or Supply Chain
2–4 years’ experience in general trade sales operations or order management
Experience working with SAP or similar ERP systems
FMCG experience is highly preferred
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