Website AGL- Africa Global Logistics
AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to prov… read moreide port, ocean, logistics and railway solutions.
Mission Description
To act as the on-site representative of the company at the customer’s premises, ensuring seamless coordination of logistics operations, maintaining strong customer relationships, and driving operational efficiency and service excellence.
Operations Coordination
Manage day-to-day logistics activities at the customer site for the Sea Export of their products
Coordinate with transporters, Delmonte warehouse teams& Operations teams, and AGL internal departments to ensure timely execution.
Monitor shipment status and ensure adherence to agreed timelines and service levels.
Handle documentation for outbound shipments, customs clearance, and compliance where applicable.
Customer Interface
Act as the primary point of contact between the customer and the AGL.
Understand customer requirements and ensure alignment with operational execution.
Provide regular updates on shipment status, delays, and exceptions.
Address customer queries, complaints, and service issues promptly.
Exception Handling & Problem Solving
Identify operational issues and initiate corrective actions.
Escalate critical issues to management in a timely manner.
Work closely with stakeholders to resolve delays and service failures
Compliance & Process Adherence
Ensure all operations comply with regulatory requirements.
Follow internal SOPs and maintain documentation for audits.
Support continuous improvement initiatives in processes and efficiency.
Reporting
Prepare daily/weekly/monthly operational reports.
Track KPIs such as delivery timelines, turnaround time, and service levels.
Highlight risks, bottlenecks, and improvement opportunities.
Profile
Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field.
Experience in customer-facing or implant roles is an advantage.
Knowledge of customs procedures and regulatory requirements (preferred)
2 Years in logistics, freight forwarding, and supply chain operations
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