Website Watu Credit Limited
Watu Credit Limited is a dynamic and fast-growing non-bank finance company. Watu Credit Limited harnesses technology to offer unsecured lending, primarily via mobile services. We aim to become the leading African provider of a broad set of inclusive financial products, delivered through tech… read morenology in a fast, efficient and professional manner. Watu Credit Limited headquarters are located in Mombasa. We commenced our business operations in July 2015 with the clear vision to be the best in class provider for short and medium-term loan products tailored to the specific needs of our target clients and delivered through mobile technology. Watu Credit Limited prides itself on offering excellent client service in the domestic lending market, thanks to our dedicated team of professionals coupled with the use of modern technologies.
Key responsibilities
Settlement performance and recovery
Define settlement cadence and settlement readiness by partner and market
Own daily settlement monitoring, delayed payments recovery, and escalation playbooks
Drive corrective actions with partners and internal teams to reduce recurring settlement failures
Ensure successful payment booking connects to customer outcomes (eg: reloack timestamp updates etc)
Reconciliation operations and exception closure discipline
Own reconciliation exception taxonomy, queue workflows, and closure SLAs
Drive root-cause tagging and prevention backlog governance
Coordinate with Engineering/Data/Build PM to eliminate recurring exception patterns
Partner SLA governance and operational controls
Build partner SLA scorecards and run monthly SLA reviews with corrective action plans
Enforce operating procedures and escalation discipline for underperformance
Maintain partner operational runbooks, escalation matrices, and evidence pack standards (eg: backend logs, etc) for disputes
Payments incidents and customer impact reduction
Run the payments incident process: triage, escalation, comms, and postmortems
Maintain prevention backlog tracking and ensure closure on permanent fixes
Reduce payment-related customer impact through stronger controls, faster detection, and operational hygiene
Ideal background
Payments operations experience: settlement, reconciliation, exception management, partner performance governance
Strong analytical mindset; comfort with operational scorecards and closure discipline
Comfortable owning operational routines and cross-functional escalation
Ability to translate operational pain into measurable process and tooling improvements
What we are looking for:
Education level:
Bachelor’s degree (Computer science degree preferred) from an accredited institution or equivalent experience with demonstrated proficiency
Experience:
Proven experience, 5+ years, in the fintech, telco or equivalent with senior-level engagement and relationship building.
A minimum of 5 years’ management experience, having worked across technical, commercial, and customer-facing environments within the technology industry – particularly telcos and fintech.
Demonstrated experience in product management, product marketing, partnership management, business development, or related roles with a track record of successfully establishing strategic alliances.
Apply Through:
watu.applytojob.com
To apply for this job please visit watu.applytojob.com.