Website TechnoServe Kenya
TechnoServe works with enterprising people in the developing world to build competitive farms, businesses and industries. We are a nonprofit organization that develops business solutions to poverty by linking people to information, capital and markets. Our work is rooted in the idea that hardworking… read more people can generate income, jobs and wealth for their families and communities. With more than four decades of proven results, we believe in the power of private enterprise to transform lives. Our success in creating business solutions to poverty is due in large part to our talented and highly committed team. TechnoServe employs more than 900 people, the vast majority of them host-country nationals working in the field. Our staff combine business expertise with local knowledge, relationships and context to help hardworking men and women generate income, jobs and wealth for their families and communities. In 2014, TechnoServe's work made a difference in the lives of 1.7 million people in more than 29 countries, creating a better life and better world for this generation and the generation to come.
The Digital Inclusion Intern will be accountable for the day-to-day management of all digital learning platforms. The role holder will collaborate closely with all project delivery functions to identify systems and processes that can be ‘digitized’ on the program, including application management and curriculum content, training delivery, data collection and monitoring and evaluation, and communication within the program and with local organizations. In addition, the holder will provide advisory support to local organizations on the most effective digital tools to improve the efficiency of their systems. Of prime interest is the holder’s ability to understand how young people in the coastal economy obtain, digest, and act on information, through digital means, and translate this information into measurable behavior change.
Primary Functions & Responsibilities:
Digital Content Development SupportAssist in drafting and editing simple, easy-to-understand training content for entrepreneurs.
Support script writing for digital learning videos and recorded sessions.
Help simplify business concepts for low-literacy audiences.
Translate or adapt content into clear, practical language (including Swahili where necessary).
Learning Management System (TalentLMS) Administration SupportUpload the training materials to the LMS.
Format quizzes, assignments, and learning modules.
Support learner enrollment and basic troubleshooting.
Track learner progress and prepare simple participation reports.
Chatbot & AI SupportAssist in organizing and cleaning training data for chatbot improvement.
Test chatbot flows and identify gaps or confusing responses.
Support updating FAQs and business guidance information.
Document user feedback and recommend improvements.
Research & Digital InnovationConduct research on digital tools, AI solutions, and e-learning trends relevant to youth entrepreneurship.
Support analysis on how participants are using digital tools and AI.
Benchmark simple digital engagement strategies used by similar programs.
Communication & Digital EngagementSupport preparation of digital communication materials (simple guides, infographics, one-pagers).
Assist in organizing webinars, digital info sessions, or online campaigns.
Help prepare summaries and reports from digital learning activities.
Administrative & Coordination SupportSupport scheduling, documentation, and follow-up on digital learning activities.
Assist in maintaining organised digital folders and training records.
Provide logistical support during digital trainings or pilot testing sessions
Required Languages: Excellent oral, written, and interpersonal skills, including fluency in English and Kiswahili.
Travel: Travel up to 30 % to Kwale, Tana River, Lamu, Kilifi, and Nairobi.
Required Skills and Qualifications:
Demonstrated experience using digital learning and content platforms, including Learning Management Systems (e.g. TalentLMS), Content Management Systems (CMS), and AI-powered tools (e.g. Gemini or similar), with the ability to quickly adapt these tools within the BlueBiz context.
Bachelor’s degree in a relevant field (e.g., BBIT, computer science, informatics, digital marketing, e-commerce, or similar)
At least 6 months of relevant experience. Willingness to work in a dynamic work environmentAbility to measure and produce regular digital reports to influence the digital strategy and enhance beneficiaries’ learning.
Practical knowledge of e-learning, web, social media platforms, and digital advertising analytics, including an understanding of how digital platforms can be best leveraged to meet business needs
Ability to measure and produce regular digital reports to influence the digital strategy and enhance participants’ learning.
Applicants should be quick learners who enjoy staying up to date with digital trendsStrong interpersonal, communication, and project management skills, and the ability to interact with internal and external clients.
Apply Through:
recruiting.ultipro.com
To apply for this job please visit recruiting.ultipro.com.