Website World Network Systems
Welcome to World Network Systems, your trusted IT partner for businesses of all sizes. Our team specializes in managed IT services, including hotel IT support, network cabling, and cloud computing solutions. Whether you need an outsourced IT department or assistance with PC deployment and WiFi insta… read morellation, we are here to help you streamline your technology and boost your productivity today!
About the Role
We are looking for an experienced and technically strong Senior Network Administrator to join our Nairobi team. You will provide advanced network support to our US clients, assist junior technicians, and help maintain high standards of service delivery in a Managed Service Provider (MSP) environment.
This is a hands-on technical leadership role ideal for someone who enjoys troubleshooting complex issues, managing infrastructure, and guiding other technicians.
Key Responsibilities
Provide remote advanced support and assistance to junior technicians
Attend IT meetings and ensure timely follow-up on tasks for key clients (Bebashi, TLC, Scholar, and others)
Handle Wi-Fi support, installation, and optimization
Install, configure, and manage network switches
Troubleshoot and resolve complex connectivity and network issues
Perform server administration, including Active Directory, DNS, and DHCP management
Manage Office 365 administration (account creation, security settings, MFA enforcement)
Provide application support for client environments
Support additional network systems, including Door Access Control and Camera/Surveillance Systems
Supervise and guide technicians during cabling, desktop support, and on-site tasks (including work with Chico Miller, Kenny Gammage, and Work Market Techs)
Use Atera RMM tool effectively for monitoring, ticketing, and remote support
Maintain access to Office 365 for all clients and local admin rights as required
Ensure proper use of spam filters and security tools
Performance KPIs
Your performance will be evaluated based on the following key indicators:
Monthly billable hours
Managed hours vs. Project hours
Successful upsells and client references
Positive client reviews and feedback
Percentage of closed tickets with supporting pictures/documentation
Low number of abandoned tickets (no update in 2 weeks)
Overall contribution relative to cost vs. revenue generated
Requirements & Qualifications
Minimum 5–7 years of hands-on experience in network administration and MSP environments
Strong expertise in:
Networking (switches, Wi-Fi, VLANs, VPNs, firewalls)
Active Directory, DNS, and DHCP
Office 365 administration and security (including MFA)
Atera or similar RMM tools
Experience with Cambium, UniFi, SonicWall, Watchguard, or similar enterprise networking equipment is a big advantage
Proven ability to supervise and guide junior technicians
Excellent problem-solving and troubleshooting skills
Ability to work on-site in a fast-paced environment with some flexibility for US time zones
Strong documentation habits and attention to detail
Must have a valid KRA PIN
What We Offer
Competitive monthly contractor fee: KES 120,000 – 160,000
Payment via M-Pesa on or before the 28th of every month
Modern, vibrant coworking office at Nairobi Garage, Pinetree Plaza, Kaburu Drive off Ngong Road, Kilimani
Opportunity to work with US-based clients on interesting network projects
Direct collaboration with the US team and clear technical growth path
Professional development in a growing MSP
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