Key Responsibilities
Strategic Operations Leadership
Translate organizational strategy into effective operational plans and systems
Lead the development and continuous improvement of operational processes to enhance efficiency and impact
Monitor and report on operational performance against set goals and KPIs
Ensure implementation of audit recommendations and continuous operational improvements
Procurement, ICT and Operations Oversight:
Provide strategic oversight of procurement, ICT, logistics, fleet, security, and administration functions
Ensure procurement processes are compliant, transparent, and deliver value for money
Oversee supply chain management including sourcing, inventory, asset management, and distribution
Strengthen ICT systems, ensuring reliability, data integrity, and user support
Maintain and optimize ERP systems to meet organizational and user needs
Oversee logistics operations including fleet management, security coordination, and facility operations
Asset and administrative oversight:
Ensure efficient utilization and safeguarding of organizational assets and resources in their department
Oversee facilities management to maintain safe, functional, and compliant work environments
Drive cost-efficiency and accountability in resource allocation and utilization
Ensure adherence to organizational policies, procedures, and regulatory requirements
Risk mitigation and controls:
Strengthen internal controls and ensure compliance with legal, regulatory, and organizational policies
Lead risk identification, mitigation, and monitoring in their department
Promote environmental sustainability initiatives, including Green Office practices
Ensure workplace safety standards are upheld, fostering a safe and compliant work environment
Leadership and People Management:
Provide leadership, coaching, and performance management for the Operations team
Build a high-performing, accountable, and collaborative team culture
Identify capacity gaps and support staff development and training initiatives
Work closely with People & Culture to address staff engagement and performance issues
Process Improvement:
Identify inefficiencies and implement process improvements across departments
Introduce systems, tools, and technologies that enhance productivity and service delivery
Champion innovation and continuous improvement within the operations function
Education and Experience Profile
Bachelor’s degree in Business Administration, Finance, Supply Chain, ICT, or a related field (Master’s degree preferred)
Minimum of 10 years’ experience in operations management, preferably in an NGO or development context
Professional certification (e.g., ICPAK, ACCA, Procurement/Supply Chain, ICT certifications) is an added advantage
Strong understanding of procurement systems, ICT infrastructure, and operational compliance
Experience managing ERP systems (e.g., Microsoft Dynamics Business Central is an advantage)
Proven experience in managing multi-functional teams and complex operations
Apply Through:
lwala.org
To apply for this job please visit lwala.org.