Website Hugo Kenya
We build and manage remote client support teams in black communities, primarily in Africa, that help companies get to better outcomes. Our university-educated support pros have been rigorously screened and trained by world-class operators. This is not BPO as usual. We provide highly engaged, top-… read moretier talent that's ready to help you win.
Key Responsibilities
Strategic Account Expansion
Develop and execute a comprehensive account strategy to expand Hugo’s presence within a major technology organization
Build relationships with stakeholders across multiple teams, business units, and operational groups
Identify whitespace opportunities where Hugo’s services can create measurable operational value
Revenue Growth
Generate and close new opportunities across Hugo’s full portfolio of BPO services
Lead discovery conversations to understand operational challenges and outsourcing needs
Design tailored service solutions aligned with client goals and internal priorities
Enterprise Relationship Development
Build trusted relationships with senior stakeholders and decision makers
Develop a deep understanding of internal structures, budgets, and operational priorities
Position Hugo as a strategic partner capable of supporting multiple operational functions
Internal Collaboration
Partner closely with Hugo’s delivery, operations, and executive teams to design solutions
Coordinate cross functional resources to pursue and close strategic opportunities
Maintain strong CRM discipline and account visibility
What Success Looks Like
Expansion of Hugo’s footprint across multiple teams and programs
Consistent generation of new opportunities within the strategic account
Strong executive relationships and long term partnership growth
Successful delivery of large scale outsourcing programs
Qualifications and Experience
Experience selling BPO, outsourcing, or complex services to large enterprise organizations
Demonstrated ability to navigate complex organizations with multiple stakeholders
Proven track record of expanding large strategic accounts
Apply Through:
careers.hugotech.co
To apply for this job please visit careers.hugotech.co.