Website NALA
At NALA we decided to prioritise two goals: reducing the cost and increasing reliability for sending money. We partner with governments to acquire licences, which in turn, these enable us to build innovative products and services, unlocking faster, safer, and more affordable cross-border payments.
Your Mission
You will own how vendors enter NALA.
Your mission is to ensure every vendor is onboarded accurately, efficiently, and in full compliance with our internal standards and regulatory requirements.
You will manage the onboarding process end-to-end — from documentation collection to verification and setup — ensuring that every vendor is correctly vetted, properly recorded, and ready to operate within our systems.
This role is not just about processing information.
It’s about ensuring that:
documentation is complete and reliable
onboarding decisions are consistent and compliant
vendors experience a smooth, professional onboarding journey
You will be the first point of contact for new vendors, guiding them through requirements, resolving issues, and ensuring nothing falls through the cracks.
Your Responsibilities in this Role
Vendor Onboarding & Case Management
Manage the end-to-end vendor onboarding process, from initial request to final setup
Review and verify vendor documentation to ensure completeness and accuracy
Ensure all onboarding activities align with internal policies and compliance requirements
Vendor Coordination & Communication
Act as the primary point of contact for new vendors throughout onboarding
Clearly communicate documentation requirements and timelines
Respond to vendor queries and resolve issues efficiently
Compliance & Documentation Control
Conduct preliminary checks on vendor information and compliance status
Ensure all records are accurate, complete, and audit-ready
Identify and escalate discrepancies, missing information, or potential risks
Cross-Functional Collaboration
Work closely with Procurement, Compliance, Finance, and Operations teams
Gather required approvals and information for vendor setup
Ensure smooth coordination across teams involved in onboarding
Process Improvement & Reporting
Track onboarding progress and key metrics (e.g. turnaround time, completion rates)
Identify inefficiencies or recurring issues in the onboarding process
Support improvements to workflows, documentation standards, and systems
Requirements
Must-have Requirements
Experience in onboarding, operations, compliance, or administrative roles (preferably within fintech or financial services)
Strong attention to detail and ability to manage documentation accurately
Experience handling structured processes and high-volume workflows
Strong communication skills, both written and verbal
Ability to manage multiple onboarding cases simultaneously and prioritise effectively
Basic understanding of compliance or regulatory requirements is an advantage
Nice to Have
Experience with vendor onboarding, procurement, or third-party management
Exposure to regulated environments (fintech, banking, payments)
Familiarity with onboarding or case management tools
Experience working cross-functionally with multiple teams
Benefits
23 Days Off Plus KE Bank Holidays: Take the time to decompress. Working at a startup is hard!
Birthday Leave: Celebrate your special day with a bonus day off to take off in that month.
Enhanced Parental Leave: We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period)
Learning Budget: Fuel your growth with $1000 annually for learning and development.
Monthly Socials: Join fun social events every month for great times.
Free Coffee: Enjoy barista-style coffee at your fingertips.
Free Lunch: Every day
go to method of application »
Use the link(s) below to apply on company website.
Apply Through: