Company: Vivo Fashion Group
Location: Mombasa
Job Type: Full-time
Apply Before: 2026-08-01
Job Description
Vivo Fashion Group
Sales Assistant
(Mombasa)
The Sales Assistant is responsible for delivering best-in-class Vivo brand and customer experience, and ensuring that the company’s growth and revenue targets are achieved.
The job holder will be tasked with ensuring that ALL customers receive exceptional service at the retail outlets, and that the outlets are maintained to high Visual and Housekeeping standards.
They will also be involved in carrying out all necessary processes and activities related to revenue collection , management of inventory and other assets held at the store.
This is a customer-facing role that requires a confident, eloquent, well-presented and enthusiastic person who is passionate about service, pays attention to detail and has the ability to take initiative and work well within a team.
Responsibilities
Achieve individual and store sales targets across key retail KPIs.
Deliver exceptional customer service and maintain a welcoming store atmosphere.
Support the achievement of customer satisfaction and NPS targets.
Manage petty cash and general store administrative tasks.
Handle customer calls and resolve feedback and complaints promptly.
Drive sales through personalized customer engagement, upselling, and cross-selling.
Support store promotions, activations, and loyalty programs.
Maintain store cleanliness, grooming standards, and health & safety compliance.
Operate the POS system efficiently and issue ETIMS receipts.
Ensure high visual merchandising and product presentation standards.
Provide styling advice and product knowledge to enhance the customer experience.
Monitor stock levels, participate in stock counts, and prevent stock loss.
Provide feedback on product performance and customer preferences.
Support Shop Zetu online order fulfillment and promote online shopping.
Assist in onboarding and training new team members.
Foster teamwork and continuous learning in sales and customer service skills
Professional/ Academic Background
Diploma in Fashion & Design, Sales and Customer Experience.
At least 2 years of relevant experience in a retail fashion environment, customer facing and sales role.
Essential Skills & Knowledge
Strong selling skills (upselling, cross-selling)
Planning, organizing & time management
Inventory Management & Visual Merchandising
Strong communication and persuasion skills
Strong team player – able to gain trust, respect and confidence quickly and effectively
Computer literacy and proficiency in MS Office
Essential Attributes
Ability to work in a fast-paced environment and adapt to rapid change
Creative, with an innovative thought process
Self-starter with the ability to work under minimal supervision and guidance
Enthusiasm, energy and determination to achieve results
Attention to detail
Strong interest in fashion
How to Apply
If you believe you are the right person for the position and would like to work in the sales department, kindly send your resume to recruitment@vivofashiongroup.com by 31st July 2026, 2025.
We would love to respond to all your applications but due to a large number of applications received for advertised positions, only shortlisted candidates will be contacted.
Vivo Fashion Group Ltd does not charge any fee at any stage of the recruitment process. We do not share your information with any third party without your consent.
We are an Equal Opportunity Employer and do not discriminate based on race, colour, religion, sex, age, marital status, disability, political belief or affiliation, sexual orientation, gender identity and expression or genetic information, in any of our programs, activities and operations.
How to Apply
Apply Now
Source: JobsInKenya