Application Support Analyst, Payments

Company: Standard Bank Group

Location: Nairobi

Job Type: Full Time

Apply Before: 2026-08-24

Job Description

Job Description
Lead the support, administration, and maintenance of card issuing and acquiring systems, ensuring high availability, security, performance, and compliance of payment card platforms. Support the operational delivery of digital payment channels including ATM, POS, agency banking, merchant services, e-commerce, QR, and mobile wallets. Manage system upgrades, integrations, and product implementations whilst collaborating with business, technology, vendors, risk, and operations teams to deliver stable, customer-focused digital channel services.
The role will provide technical leadership and coaching to junior specialists and application support teams, guiding them in incident resolution, root cause analysis, operational best practice, knowledge sharing, and continuous improvement
Qualifications
Field of Study
:
First Degree in Information Technology, Computer Science, Engineering, or related technical field
Preferred Certifications – ITIL, PCI DSS, ISO 27001 or payment industry certifications are desirable VISA and Mastercard.
CISSP and CISM added advantage.
Experience Required
Minimum of 5–7 years of experience supporting card issuing and/or acquiring systems in a banking or payment services environment
Demonstrated experience with card management systems, payment switches, or payment processing platforms – Strong understanding of card payment processing and transaction flows
Proficiency with SQL databases and the ability to write queries for troubleshooting and reporting – Knowledge of Windows and/or Linux server environments
Familiarity with APIs, web services, and system integration technologies
Banking or payment services experience: Industry certifications such as ITIL, PCI DSS, ISO 27001, or payment industry certifications VISA and Mastercard
Additional Information
Behavioural Competencies:
Developing Expertise
Generating Ideas
Managing Tasks
Producing Output
Taking Action
Team Working
Upholding Standards
Technical Competencies:
Card issuing and acquiring platforms
Payment switches and transaction routing
EMV chip card technology
ISO 8583 messaging standards
PCI DSS compliance
ATM and POS transaction processing
Card personalization processes
Fraud monitoring and transaction analysis
SQL Server, Oracle, or PostgreSQL databases
REST/SOAP APIs
HSM Administration
Cryptographic Key Management

How to Apply

Interested and qualified? Go to Standard Bank Group on jobs.smartrecruiters.com to apply
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Source: MyJobMag