Company: CDL Human Resource
Location: Nairobi
Job Type: Full Time , Onsite
Apply Before: 2026-08-24
Job Description
Key Responsibilities
Assist in processing, confirming, modifying, and cancelling reservations.
Respond to guest enquiries through WhatsApp, email, Airbnb, Booking.com, and other channels.
Assist with checking availability, rates and booking details.
Liaise with guests, Housekeeping, Operations, Finance, and other teams to ensure a smooth guest experience.
Assist with preparing booking confirmations, invoices, payment follow-ups, and guest information.
Assist in preparing daily check-in and check-out lists.
Support the team in maintaining accurate and up-to-date reservation records.
Assist with handling guest requests, booking changes, cancellations, and other reservation-related concerns.
Support the Reservations Manager with daily administrative and operational tasks.
Ensure all reservations and guest information are accurately recorded and updated.
Qualifications
Diploma or Bachelor’s degree in Hospitality, Tourism, Business Administration or a related field.
At least 6 months of experience in reservations, hospitality, customer service, or a related role.
Strong communication and problem-solving skills.
Proficiency in Microsoft Office and Google Workspace.
Familiarity with booking platforms such as Airbnb and Booking.com is an added advantage.
Strong attention to detail, multitasking ability, and a customer-first approach.
Ability to work well in a fast-paced environment.
Speaking and/or writing Chinese is an added advantage.
How to Apply
Interested and qualified? Go to CDL Human Resource on cdl.zohorecruit.com to apply
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Source: MyJobMag