Company: Tausi Assurance Company LTD
Location: Westlands
Job Type: Full-time
Apply Before: 2026-07-31
Job Description
Tausi Assurance Company Ltd
Claims Officer
2 Positions
Ref:
TAS/HR/HM/ADV/01616/2026
Job Overview
The Claims Officer is responsible for managing the end-to-end claims process, ensuring claims are handled accurately, efficiently, and in compliance with company policies.
The role also involves coordinating with policyholders, brokers, service providers, and internal teams to facilitate timely claims resolution and maintain excellent customer service.
Responsibilities
Registering of new claims
Acknowledge claim intimation and calling for the relevant documents
Sending reminders to brokers for documents which have not yet been submitted.
Giving instructions to service providers after the decision for such instructions has been made by the relevant person
Following up with service providers especially for submission of preliminary or final reports
Preparing the monthly report and other required statistical reports
Guiding policy holders on how to process a claim
Preparing claim notes
Forwarding documents to service providers and brokers/agents as required by way of fax, emails (through the supervisor), photocopies, etc.
Preparing discharge vouchers along with covering letters
Responding to queries from brokers/agents and service providers through telephone, letters and emails
Putting up files for payments after receipt of duly executed discharge vouchers
Putting up files for payment of service providers’ fees
Following up with Accounts department to ensure cheques and credit notes have been issued promptly
Reviewing files to ensure that they are up to date especially with regard to reserves
Attending on site assessments/investigations/surveys as may be directed by the supervisor
Participate in recommending risk improvement measures
Any other duty as may be assigned by your supervisor or management
Qualifications
Bachelor’s degree in Insurance, Business Administration or Accounting
Diploma in Insurance
At least 2-3 years in Claims management
Skills and competencies
Strong analytical skills
Possess good report writing skills
Strong interpersonal, written, and oral communication skills.
Keen attention to detail.
Application letters and copy of current CV in one document with names of and addresses of three referees should be sent by email to
hr@tausiassurance.com
so as to reach us on or before
31st July 2026
Please note that by submitting your application, you automatically give Tausi Assurance consent to process and use your personal data for recruitment purposes.
Only shortlisted candidates will be contacted.
How to Apply
Apply Now
Source: JobsInKenya