Admin Service Desk (Back Office – Procurement Support)

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
 
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Job Summary:The Admin Service Desk (Back Office – Procurement Support) role provides administrative, service desk, and procurement-related support to ensure smooth service operations. This position handles ticket administration, reporting, vendor coordination, purchase processing, and documentation while ensuring compliance with internal policies, SLAs, and procurement procedures. Key Responsibilities:Service Desk AdministrationProcess, track, and manage service desk tickets and service requestsPerform ticket updates, categorization, routing, and closures in the ticketing systemMonitor queues to ensure SLA and turnaround time complianceMaintain accurate service desk records, reports, and dashboardsUpdate knowledge base articles, SOPs, and process documentationCoordinate with front-line support and internal teams for request fulfillment Procurement & Vendor SupportRaise and track purchase requests (PRs), purchase orders (POs), and service requestsCoordinate with vendors and suppliers for quotations, deliveries, and service timelinesMaintain procurement records, contracts, and vendor documentationSupport inventory tracking and asset-related procurement activitiesEnsure procurement activities comply with company policies and approval workflowsAssist with invoice verification and documentation for finance processing Required Skills & Qualifications:Diploma in Business Administration, Supply Chain, Management, or a related field1–2 years of experience in service desk administration, procurement support, or back-office operationsExperience with ticketing systems (e.g., ServiceNow)Familiarity with procurement processes (PR, PO, vendor coordination, invoice tracking)Strong documentation, reporting, and data management skillsExperience in shared services, BPO, or corporate procurement environmentsFamiliarity with ERP or procurement systems (e.g., SAP, Oracle, Coupa)High attention to detail and accuracyStrong organizational and multitasking skillsClear written and verbal communicationAbility to work independently and meet deadlinesAbout AccentureWe work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com 

Accenture (Mauritius) Services Ltd 9th Floor, Nexteracom Building, Tower II, Ebene Cybercity, Mauritius

Phone: 230 402 5300 / 230 404 4500

Apply Via:

careers.mauritius@accenture.com