Company: confidential
Location: Lagos
Job Type: Full-time
Salary: NGN 70000
Apply Before: 2026-07-30
Job Description
Job Description
The Customer Service Officer is responsible for providing excellent support to customers, ensuring smooth communication between clients, riders, and the operations team.
The officer handles inquiries, tracks deliveries, resolves complaints, and ensures customers receive timely updates on their shipments.
Key Responsibilities
Respond promptly to customer calls, WhatsApp messages, emails, and social media inquiries.
Receive and process delivery requests accurately.
Track parcels and provide customers with real-time delivery updates.
Coordinate with dispatch riders to ensure timely pickups and deliveries.
Resolve customer complaints professionally and escalate complex issues when necessary.
Record customer complaints, feedback, and delivery issues.
Confirm successful deliveries and follow up on pending deliveries.
Maintain accurate customer records and delivery information.
Educate customers about the company’s delivery services, pricing, and promotions.
Work closely with the operations and warehouse teams to ensure efficient service.
Prepare daily customer service reports and update management on recurring issues.
Promote a positive image of the company through courteous and professional communication.
Requirements
Minimum of SSCE, OND, HND, or Bachelor’s Degree.
Previous customer service experience is an advantage but not compulsory.
Good communication and interpersonal skills.
Ability to work under pressure and solve problems quickly.
Basic computer knowledge and familiarity with Microsoft Office.
Ability to use WhatsApp Business and other customer communication platforms.
Good organizational and time management skills.
Friendly, patient, honest, and professional attitude.
The interested candidate must leave around Iyana Ipaja and its environment.
How to Apply
nelsoncourierandtransport@gmail.com
Source: HotNigerianJobs