Company: Chartered Institute of Personnel Management of Nigeria
Location: Lagos
Job Type: Full Time
Apply Before: 2026-08-03
Job Description
SUMMARY OF PRINCIPAL ACCOUNTABILITIES & RESPONSIBILITIES
Academy Strategy and Operational Execution
Support the Academy Director in translating Council, Board and strategy decisions into annualworkplans, programme calendars, budgets, execution trackers and performance reports.
Coordinate the delivery of the Academy’s approved programme clusters: Specialist Certification
Programmes, Professional Workshops, Short Courses, Bootcamps, Communities of Practice and Global Consciousness Programmes.
Maintain an integrated Academy calendar for open programmes, organisation-focused engagements, certification activities, faculty meetings and stakeholder sessions.
Ensure Academy operations are aligned with CIPM’s institutional mandate, approved governance structure, professional standards and service commitments.
Programme Portfolio, Curriculum and Certification Administration
Coordinate programme design, curriculum documentation, validation, scheduling and delivery readiness in collaboration with faculty, assessors, partners and internal stakeholders.
Maintain programme files covering learning outcomes, module outlines, facilitator guides, assessment plans, attendance records, feedback reports and certification evidence.
Coordinate the administration of specialist certification programmes, including admissions support, candidate records, assessment logistics, assessor/faculty coordination, results documentation and certificate processing support.
Ensure programme documentation reflects the CIPM Body of Knowledge, CIPM Competency Framework, relevant global benchmarks and Nigeria’s socio-economic and regulatory context.
Learner Experience and Stakeholder Engagement
Oversee the learner lifecycle from enquiry, registration and onboarding to programme participation, assessment support, feedback, certification documentation and alumni/community follow-up.
Ensure enquiries received through the Academy’s approved channels are acknowledged and resolved within agreed service standards.
Coordinate stakeholder engagement with CIPM members, learners, corporate organisations, public sector institutions, academic partners, faculty, facilitators, assessors and delivery partners.
Support organisation-focused engagements by coordinating needs clarification, proposal inputs, client communication, cohort planning, delivery documentation and post-engagement reporting.
Faculty, Partner and Vendor Management
Maintain an updated faculty and assessor database, including profiles, availability, areas of expertise, onboarding records, delivery history and performance feedback.
Coordinate faculty selection, onboarding, train-the-trainer documentation, quality assurance requirements and facilitator performance reviews.
Manage operational relationships with learning delivery partners, academic institutions, professional bodies, global partners, sponsors, consultants, portal/LMS vendors and service providers.
Monitor vendor and partner performance against agreed deliverables, timelines, quality standards and cost expectations.
Portal, LMS and Digital Learning Operations
Coordinate portal and LMS readiness activities, including course uploads, learner enrolment support, user acceptance testing, virtual learning logistics, assessment functionality and reporting dashboards.
Work with ICT, Finance and relevant vendors to ensure registration, payment, learner records, learning access and reporting processes function properly.
Track digital learning issues, learner access challenges, content readiness gaps and resolution actions.
Ensure learner, member, faculty and partner data are handled in line with CIPM policies, NDPA/NDPR, GDPR where applicable, and internal data protection protocols.
Commercial Execution, Revenue Tracking and Reporting
Support approved pricing implementation, registration monitoring, payment follow-up, revenue reconciliation with Finance and programme profitability reporting.
Maintain pipeline trackers for open programmes, specialist certifications, corporate/institutional prospects, proposals, conversions and deferred opportunities.
Prepare weekly, monthly, management, Board and Council-ready reports showing activities, outputs, outcomes, risks, revenue status, learner data, quality indicators and required decisions.
Support marketing and business development teams with programme briefs, enrolment data, participant insights, campaign follow-up and conversion reports.
Quality Assurance, Evaluation and Continuous Improvement
Implement programme quality assurance procedures covering curriculum records, faculty readiness, delivery standards, assessment administration, learner feedback and post-programme review.
Analyse learner feedback, attendance, assessment completion, faculty ratings, revenue outcomes and operational issues to recommend improvements.
Maintain a continuous improvement log for curriculum updates, delivery enhancement, digital learning issues, partner performance and learner experience improvements.
Ensure Academy files, registers and reports are audit-ready, properly named, securely stored and easy to retrieve.
Team Leadership and Internal Coordination
Supervise the Academy Officer and other assigned support resources, allocating tasks, reviewing outputs and ensuring timely execution.
Coordinate internal dependencies with Learning & Consultancy, Membership, Finance, ICT,
Marketing/Communications, Research, Legal/Compliance and other relevant CIPM units.
Provide operational support to the Academy Director on budgets, workplans, stakeholder meetings,
Board updates, partnership discussions and strategic implementation reviews.
KEY PERFROMANCE INDICATORS
Operational
Targets
Membership/Stakeholder
Internal Business Process
Organizational Capacity
Experience
Minimum of 6-10 years’ relevant experience in professional education, learning and development, academy operations, certification administration, programme management, HR capability development or consulting delivery.
Demonstrable experience coordinating multi-stakeholder programmes, faculty/facilitator deployment, learner administration, digital learning platforms, client-facing engagements and management reporting.
Experience in a professional body, business school, learning academy, consulting firm, higher education environment or certification-based learning institution will be an advantage.
Prior supervisory experience and evidence of commercial discipline in programme budgeting, revenue tracking or client engagement will be an advantage.
Qualifications
Education and Professional Qualification
Bachelor’s degree in Human Resource Management, Business Administration, Education, Management, Psychology, Social Sciences or a related field.
Master’s degree, professional qualification or postgraduate certification in HR, learning and development, leadership
development, education technology, project management or business management will be an advantage.
Membership of CIPM is required or should be obtained within an agreed period after appointment.
Professional membership of CIPM is compulsory.
How to Apply
Send your CV quoting appropriate Job title to recruitment@cipmnigeria.org
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Source: MyJobMag