Website Santam Insurance
Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. S… read moreantam is a subsidiary of Sanlam Limited and has been listed on the Johannesburg Stock Exchange (JSE) since 1964. 1 Sportica Crescent Tyger Valley Bellville, 7530
WHAT WILL YOU DO?
Design and deliver targeted training that strengthens product and technical claims capability.
Equipping claims handlers and claims support teams to manage claims confidently and consistently, contributing to improved service quality and customer satisfaction.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
Develop and deliver product and claims focused training programmes tailored to various learner groups
Translate complex insurance and claims concepts into practical, easy to understand learning materials
Facilitate training sessions, both in person and virtual, to enhance technical proficiency and service delivery
Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with business needs
Evaluate the effectiveness of training interventions and recommend improvements
Support regulatory compliance by ensuring training reflects the latest industry standards and governance re-quirements
Provide ongoing coaching and guidance to claims teams and claims support employees
Stay updated on product changes, market trends, and claims process enhancements to ensure training content remains current
QUALIFICATIONS AND EXPERIENCE
Bachelor’s degree in business administration, Education, Insurance, Risk Management, Law or a related field
Relevant professional certifications such as FAIS (Finan-cial Advisory and Intermediary Services) accreditation, RE5 (Regulatory Examination) or a Certificate in Short-Term Insurance (e.g. from the Insurance institute of South Africa – IISA)
Additional qualifications in adult education or training (e.g. ETDP SETA certification)
Minimum of 5 years’ experience in the Short-term Insur-ance Industry, with at least 3 years in claims -related role e.g. claims assessor, handler, or supervisor)
KNOWLEDGE AND SKILLS
Detail orientation
Understanding the claims value chain
Client engagement and facilitation skills
Advanced computer skills and proficiency in training tools and platforms (e.g. LMS like MWS, Microsoft team, or Articulate Storyline)
PERSONAL ATTRIBUTES
Deciding and initiating action
Client Service Orientation
Teamwork and support
Building relationships
Communication
Flexibility and adaptability
Cultivates innovation
Performing under pressure
Analytical thinking to assess training needs and measure ROI
Presenting and communicating information to business stakeholders
Apply via company website ( http://www.santam.co.za ) or
careers.sanlamcloud.co.za
To apply for this job please visit careers.sanlamcloud.co.za.