MIBCO
Duties and Responsibilities
Logs and tracks all enquiries and complaints on the system (first line of support).
Handles all general and specific telephonic contact.
Assist walk-in clients
Conducts preliminary investigations.
Liaises with relevant parties to resolve complaints.
Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
Manage office petty cash, stationery and office consumables
Supervise the temporary staff
Compile and submit attendance register and time sheet
Assist Designated Agent with admin work
Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.
capturing and attaching to the system of all provident fund claims received
Qualifications
Matric (Grade 12)
Knowledge and experience of provident funds and Client Services
Labour related, Client Services, Business related certificate will be advantageous
Above average verbal communication and listening skills
Customer service orientated behavior towards callers, service providers,
Advance computer literacy
Query resolution skills
Customer orientated behavior
Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
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