Website FlySafair
FlySafair is South Africa's true low cost airline. We took to the skies in October 2014 and have expanded fast, linking several key destinations in South Africa. Our intention is to keep our fares lower for longer and in so doing offer South Africans an affordable and easy air travel alternative…. read more FlySafair is a very dynamic company that prides itself on being forward thinking and innovative. Safair is the holding company which owns FlySafair. With over 52 years experience in the aviation industry this South African stalwart brings both high level expertise and good solid values to the table. Our primary base is in Johannesburg at OR Tambo International Airport with secondary bases at Lanseria, Cape Town and Durban.
Description
Manage and authorise purchases and invoices for Passenger Services, Crew and Technical;
Manage costs in respect of delays and missed connections;
Motivate for any additional contracts relating to purchasing;
1m lement cost saving initiatives;
Manage external service provider relationships;
Attend to common interest matters;
Ensure adherence to company policies and procedures;
Ensure adherence to relevant legislation (Air/Ground Safety, Labour);
Achieve punctuality targets, On Time Performance Ensure emergency plans are in place for the relevant station;
Plan, organise and motivate for resources when required;
Coordinate delay handling, in some severe cases he/she will be requested to present themselves to the airport;
Coordinate regular audits to ensure service and safety standards are of the highest quality;
Ensure a smooth and positive passenger experience;
Promote customer service KPI as directed by Management and NPS;
Ensure that the external service provider/s align their customer service standards with that of FlySafair’s standards;
Provide leadership to supervisors and staff;
Ensure staff maintains effective communication channels;
Ensure staff has the required training and skills;
Manage the performance of staff;
Manage unresolved staff queries/issues;
Maintain correct staff levels;
Initiate and manage the recruitment of staff in close co-operation with the company’s HR Division;
Manage staff scheduling and activity;
Enforce housekeeping practices;
Ensure compliance with health and safety regulations;
Ensure compliance with the company code of conduct;
Represent Safair Operations at the Airline Operators Committee (AOC) forum at various stations through third-party service providers;
Represent Safair Operations at the Local Baggage/Pilferage Committee at various stations through third-party service providers;
Represent Safair Operations at the Local Airport Security and Safety Committee at various stations through third-party service providers;
Represent Safair Operations at the Local Bird and Wildlife Committee at various stations through third party service providers.
Requirements
Grade 12 or Equivalent (Essential);
Diploma/Degree in travel and tourism or aviation (Advantageous);
Minimum of 10 years aviation experience, of which, 5 years must be management experience;
Experience in the following areas: Baggage handling Passenger Handling Operations and Cargo Handling;
Non-scheduled Operations;
Experience in Commercial Ground Handling agreements;
Experience working with IOSA and ISAGO audit requirements.
Apply via company website ( N / A ) or
flysafair.mcidirecthire.com
To apply for this job please visit flysafair.mcidirecthire.com.