Website Mastercard
For 50 years, we've been using our technology and expertise to make payments safer, simpler and smarter. Innovation is at the heart of Mastercard’s 50-year history. We take an innovative, value-driven approach to the solutions we create and services we offer, making transactions faster, easier, an… read mored more convenient and secure. One of the many ways in which we innovate is through our culture and people. We hire talented, inventive employees. We also encourage all employees to participate in efforts that cultivate innovation in local communities such as STEM programs. In addition, we showcase innovation through products such as MasterpassTM and tokenization to deliver value to consumers, merchants and banks alike. And, through outreach to developers and entrepreneurs, we are helping to facilitate improvements across the payments ecosystem that will generate future innovations. By underpinning innovation in everything we do, we are transforming the way people pay and get paid, helping businesses grow, improving the shopping experience and advancing financial inclusion around the world. 2nd Floor, 23 Melrose Boulevard Melrose Arch, Melrose North 2196 Johannesburg South Africa
Overview
Manager, SME Product Management role will support the Head of SME Product Development EEMEA, to lead the development & management of SME solutions in Africa . These solutions will support Issuers and acquirers as well as the end SME user. They may also support additional distribution partners like the governments, fintechs, and digital players.
This role will work with the SME EEMEA Head, Global SME product team, Regional Commercialization Leads, regional delivery and account teams to develop Africa SME strategy, solutions and go to market plans to win more business and grow programs with our customers.
Role:
Strategy
Drive Africa Small Business product strategy by developing a deep understanding of the segment through benchmarking, competitive analyses, and research; recommending best practices; and generating profitability analyses and business cases.
Support the management of card and acquiring programs for continued growth in the segment.
Provide thought leadership on innovative programs, functionalities, and strategies Mastercard can implement with issuers.
Utilize small business industry expertise to construct Mastercard’s point of view on small business as a segment, as well as to guide issuers in creating their differentiated strategic approaches to the small business segment.
Product development
Support the segment and collaborate with regional management and specific issuers, acquirers & partners to develop customized programs for small businesses
Provide input into global SME product management activities
Complete opportunity assessments including business cases on new ideas and concepts.
Define optimum product economics for the approval in RPIC
Product management
Support the tracking and delivery of portfolio results as well as the results of new product/product enhancements to determine effectiveness and refine strategy development.
Ensure product suite is continually updated to exceed cardholder and issuer expectations, industry standards, and competitive pressures. Support ownership of competitive assessments to feed into global product/product architect organization related to drive product development needs or bundled solutions
Manage performance of existing products and issuer implementations.
Continuously assess and optimize product economics to support issuance of right products for the right segments
Support Commercialization and Account teams with customer facing small business expertise and support related to small business portfolio business development with banks and non-traditional partners
Work with Commercialization and Account teams to develop solutions to support customer segment needs and differentiate product offering
All About You
Solid experience in the payment/technology industry in product management.
Understanding of card issuing and payments technologies.
Proven track record in bringing ideas from creation to execution.
Strong operational/technical background within the payments and financial services industries.
Strong written and verbal communication skills, ability to present to customers and at conferences
Strong business acumen
Self-motivated with a proven track record of delivering success while operating within a matrix and team environment
Understanding of competitive offerings and industry trends in the markets.
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