Job Region: Gauteng

Description

Initiates and manages research projects on genomics Conducts specific research with clear focus on root and tuber crops (potatoes, sweet potatoes, cassava, etc.), while developing
systems for other crops as well.
Actively sources and secures new research opportunities and funding related to genomics.
Captures, analyses and interprets data.
Provides leadership, supervision and mentoring of postgraduate students, researchers, research technicians and assistants.
Human resources management to ensure efficient deployment and utilization, setting objective assessment and training.
Disseminates technology through peer-reviewed scientific articles, popular publications, manual production, radio and TV talks, etc.
Initiates and collaborates with national and international organizations.
Trains postgraduate students and technical personnel in the use of specialized analytical instruments and associated software.
Compliance with human resource policies and procedures.
Compliance with occupational health and safety policies and procedures.

Requirements

PhD/DSc in Plant Breeding, Plant Genetics or related field.
Minimum 5 years relevant experience and 8 relevant peer reviewed publications.
Experience in potatoes breeding and seed pipeline development are differentiating advantages.
Demonstrable experience in designing and execution of breeding and genetics research.
Evidence of substantial publications in ISI-rated scientific journals.
Evidence of popular article publications will be an added advantage.
Demonstrable experience in project management
Postgraduate student mentoring or supervision experience applicable.
Registration with a relevant scientific registration body, where applicable.
Management skills including research project management.
Good communication (verbal & writing) skills.
Agricultural Research knowledge and skills.
Extensive knowledge of medicinal plant production systems.
Advanced computer literacy.
Ability to render diagnostic, technical and other services at national level.
Knowledge of intellectual property opportunities.
Knowledge of health and safety regulations and procedures.
Valid driver’s license.

go to method of application »

Apply via company website ( http://www.arc.agric.za ) or

 

Job Description

We are seeking a visionary and decisive Head of Portfolio Management to join our team at EVB in Johannesburg, South Africa. This key leadership role will be responsible for overseeing and optimising our investment portfolios, driving strategic growth, and ensuring exceptional performance. To provide a portfolio management function for Employee Value Banking, Personal a (EVB) and Private Banking South Africa (PPB SA) to ensure sustainability and profitability of the portfolio across the value chain.
Develop and implement comprehensive investment strategies aligned with organisational goals and risk tolerance
Lead and mentor a team of portfolio managers and analysts, fostering a culture of excellence and innovation
Conduct thorough market analysis and economic research to inform investment decisions
Manage and optimise high-value portfolios, ensuring optimal asset allocation and risk management
Collaborate with senior leadership to define long-term investment objectives and strategies
Present performance reports and investment recommendations to executive management and clients
Stay abreast of market trends, regulatory changes, and emerging opportunities in the South African and global financial markets
Implement and maintain robust risk management protocols across all portfolios
Drive continuous improvement in portfolio management processes and systems

Qualifications

Advanced degree in Finance, Economics, or a related field FAIS Aligned 
KI Key Individual

Experience Required

10 Years Experience in portfolio management, data analysis, credit risk, collections or related fields.
Experience in EVB products and services.

Additional Information

Behavioural Competencies

Challenging Ideas
Developing Expertise
Developing Strategies
Exploring Possibilities
Generating Ideas

Technical Competencies:

Customer Understanding ( Consumer Banking)
Data Management (Administration)
Debt Consolidation
Product and Services Knowledge
Query Resolution & Risk Awareness

go to method of application »

Apply via company website ( ) or

 

Position Purpose

The Senior Specialist (Process Centre of excellence) is responsible for implementing and leading the organization Process Centre of Excellence.
The position purpose is to fundamentally rethink and radically redesign end-to-end business processes across the entire organization
Value chain (including interfaces with other ODs, partners, customers and third parties) to achieve dramatic improvements that will ensure achievement and sustainability of organization strategies and goals (using critical contemporary measures like scheduled railway, volume, cost, safety and customer service).
The post must provide strategic direction regarding all required “to be” business processes, assurance of quality of all BPM outputs across the BPM life cycle, providing oversight and guidance to all senior and junior business process specialists across all BPM initiatives, and providing guidance to all business process owners regarding strategic process priorities.
It is accountable for all outputs of the Business Process Management Life Cycle in the organizations (from Process design and Modelling to Process deployment , Process Implementation, Process Monitoring and Process Improvement), and must be able to collaborate on a strategic level with organization
Exco, executive management, stakeholders form other ODs, the Transnet Academy, Human Resources, Internal and external Audit, ICT, and external ICT and Technology solution providers to deliver high quality process solutions

Position Outputs

Define strategic prioritised “to be” processes that will align business goals to deliver customer-orientated services, ensuring that customer and business pain points are addressed, and enabling the organisation to adapt and respond to the government legislation and policy requirements and market requirements.
Provide strategic guidance, oversight, quality assurance and mentoring to senior and junior business process specialists in order to equip them to deliver high quality outputs against all required KPAs across the 5 stages of the BPM Life Cycle (Process Design, Process Modelling, Process Execution, Process Monitoring and Process Optimisation).
Do total review of all organisation “as is” business processes across their value chain and supply chain, and identify gaps and process shortcomings.
Do total review of all organisation “as is” business processes across their value chain and supply chain, and identify gaps and process shortcomings.
Manage the master register of all organisation business process requests, ensuring that process initiatives are prioritised across the Value Chain to support and drive execution of organisation business strategies and performance objectives, that inter-departmental objectives are integrated, and that cross-OD integration and collaboration are achieved.
This includes prioritisation, scoping, allocation, scheduling and tracking all organisation process initiatives.
Take ownership of and accountability for the top 3 layers of all required business capabilities and business processes, including the design, updating and maintenance of the Level 1 to 3 Value Chains, ensuring that Senior and Junior business process specialists link all process work to the correct organisation value chain capabilities and processes.
Perform Process Quality assurance of all re-engineered or updated organisation processes and BPM Life cycle outputs, ensuring adherence to all standards and governance requirements (including process quality reviews, process peer reviews, rectification of QA errors and process sign-off), that processes contain no non-value-adding activities, and that all process attributed are properly defined and optimised (e.g Inputs, Outputs, Process Activity Descriptions, Interfaces, Business Rules, RACI, KPIs, enabling Systems and Technologies, Risks, Controls, etc.).
Provide end-to-end capability and process inputs into the design of adaptive Organisation Operating Models the effectively address changing internal and external conditions, new legislative requirements, new stakeholder requirements and competition.
Use re-designed and updated process outputs and RACI to inform required changes to organisational structures, competency profiles, job outputs, job profiles, performance scorecard KPAs, skills and competencies in collaboration with HC.
Establish standard BPM methodologies, templates, tools, systems and training materials to support the delivery of all BPM outputs across all BPM Life Cycle phases, and to empower senior and junior business process specialists and business users.
Define value chain based process frameworks (process outputs and quality requirements) to be used as basis for all Process Adherence Assessments (PAAs), and incorporate all “to be” process change requirements emanating from PAAs into new process initiatives and lean projects.
Collaborate with ICT to define and compile process-based specifications for digitisation and automation including the requisite master data information and protocols, and alignment of “to be” process configurations with new procured ICT solutions.
Compile and integrated change management and process implementation plan for batch releases of re-designed “to be” processes (including process awareness, communication of new processes and SOPs and their benefits to all impacted stakeholders, the training package and schedule) to equip all Process Owners and departments with understanding and using their latest updated processes.
Establish and maintain business process control audit guidelines.
Do overall organisation process impact assessments of proposed business, strategy and ICT changes, including impact on external parties (e.g. customers, other ODs, Train Operating Companies, PRASA).
Identify the implement methodologies to measure process efficiency and effectiveness, using and implementing techniques liked process mining to assess current process performance, inefficiencies and challenges, and process simulations to optimise process design and to identify required process improvement projects and initiatives.

Qualifications and Experience

Relevant degree/ National Higher Diploma in industrial engineering, operations, Logistics, Supply Chain Management, Transport Economics, Research, Computer science or Business management is required.
Experience in Process Design, Modelling and BPM Life Cycle Implementation (10 + years or more) within a large organization (1000 employees or more)
Experience in process facilitation, elicitation of requirements and integration of diverse inputs in large groups of diverse stakeholders (>8) (at least 8 years’ experience) Requirements of Trust and Honesty in the handling of Finances as per the National Credit Act Amendment 19 Global Professional BPM Certification will be an added advantage Business Process Optimization Certificate such as TQM, Lean, Six Sigma, SCOR, AGILE will be an added advantage. STANDARD JOB REQUIREMENTS: Driver’s License Code 08 Travel as required and approved

Competencies

Strategy & Sustainability.

Strategic Thinking:
Formulates strategies and business plans to achieve the overall organisations direction o Commercial awareness: Keeps abreast of internal and external factors that can impact the business.
 Innovating: Generates new ideas or solutions by thinking “”outside of the box””; reviews current processes or systems and identifies ways to optimise them.

Inspirational Leadership.

Inspiring People: Leads by example. Inspires, motivates and empowers team members to do their best.
Managing Talent: Provides clear direction and sets performance standards/requirements for the team.
Leading Change: Leads and directs change initiatives.
Embracing Diversity: Leads and promotes equal opportunity and has an appreciation for diversity in the workplace.

Business Performance and Delivery

Lead Business Performance: Leads the business to be more efficient and effective.
Strategic Decision Making: Is decisive and takes full accountability for decisions.
Business Acumen: Understands and deal with various business situation using obtained knowledge and a broad spectrum of expertise.
Analysing: Thinks in a systemic way but is open to new approaches.

Relationship Management

Communicating Effectively: Communicates the business strategy and objectives in a clear and manner.
Collaborating and Networking: Build wide and effective relationships with people inside and outside of the organisation to deliver on Project Factory initiatives.
Service Orientated: Leads by example; strives for a customer centric culture where everyone acts with the customer in mind
Persuading and Influencing: Is able to persuade and influence those around him/her for the benefit of achieving the organisations/ departments goals and objectives.
Identifies and influences key decisions makers using strong persuasive techniques and creates a string personal impression that leads to buy in from others.

Corporate Governance & Compliance

Leading Governance: Always work in the best interest of the organisation and aligns business practices to the ethical obligations and good corporate governance.
Leading Safety Practice: Lead safety practices by communicating, enforcing and supporting all safety standards and activities.

Apply via company website ( http://www.transnetfreightrail-tfr.net ) or

transnettalentportal.csod.com

 

Key Roles & Responsibilities:

Packaged Volumes:

Ensure that hl. packed by brand/pack are in accordance with plan
Supply full beer to warehouse and agree on stock numbers
Maintain/increase number of hl packed per day in accordance with plan and laid down factory efficiency standards

Packaged Product Quality:

Ensure that the packaging process is controlled such that all quality standards are maintained
Implement correct action to prevent substandard product and reinforce continuous improvement

Productivity:

Achieve and improve all targets i.e. hl per man hour; % GLY and hl / factory hour targets; % LEF and hl / machine hour targets
Control fixed costs, beer loss and container loss
Prepare and implement plans that produce required outcomes, including materials, machine maintenance and subordinate deployment
Motivate and manage human resource, including performance appraisals, discipline, administration, training, IR climate, absenteeism etc.
Comply with laid down safety standards and statutory requirements
Ensure packaging line is clean / tidy at all times.
Report on efficiencies, downtime, and other production related issues
Recruit, select and appoint staff
Outplacement of staff
Team and individual goals set and monitored

Minimum Requirements:

BSc Engineering or B-Tech Mechanical / Electrical
Packaging Traineeship (in-house)
Packaging experience (high speed plant and equipment)
Ability to work shifts
Good understanding OHS and NOSA requirements
Should have good verbal, sight and hearing abilities in order to be able to do the job as prescribed

go to method of application »

Apply via company website ( http://www.sab.co.za/ ) or

 

Key Performance Areas:

Achieve Financial Results based budget:

Lead with Regional Sales Managers team to identify new business opportunities
Achieve growth objectives and agree on priorities required to execute this growth.
New business activities and focus aligned to deliver category targets for the coffee category
Drive basket growth through every key account
Confidential customer contracts management – MOU & SLA where relevant
Pricing management and review of trading terms
Build strong relationships to use company resources, services and brands for mutual growth and benefits
Manage the processes at outsourced catering customers for new business growth or for changes in existing solutions
Prepare and present meaningful quarterly customer business reviews with existing customers

Volume Growth and New business activations:

Achieve sum of B&I Channel volume versus budget Coffee, Tea and Hot Chocolate Categories
Compile and maintain national promotional grid to deliver commercially viable volume increase or increased brand awareness
Forecast accurately for equipment pipeline in B&I channel as well as product forecasting to achieve growth and gain new business

Sales Productivity Improvements:

Design and implement national group customer & channel plans
Quarterly customer reviews with action plans shared with Sales Executive and communicated with regional sales manager
Placement of POS/branding material to create brand awareness

Defensive and retention strategies for Coffee volumes through channel:

Track coffee volumes through key accounts
Identify areas with low coffee volumes and implement a defense and retention strategy

Qualifications and Experience:

Matric/Grade 12 Certificate
Business Related Qualification
Minimum 5 years Foodservice sales experience

go to method of application »

Apply via company website ( ) or

 

Summary:

The Manager, eCommerce Planning is responsible for driving sales and demand planning, inventory management, promotional execution, and performance analytics to optimize the eCommerce business within a large omni-channel wholesale retailer. The role ensures that products, promotions, and stock are planned effectively to maximize revenue and customer experience. 

Functions / Responsibilities:

Sales & Demand Planning

Analyse historical sales data and market trends to develop accurate demand forecasts and ensure optimal stock availability. 
Interpret business goals and customer buying patterns to align sales plans with revenue targets and improve profitability. 
Collaborate with category managers and marketing teams to align product visibility with demand projections and enhance customer engagement. 
Manage seasonal, promotional, and category-specific forecasts to ensure planned stock aligns with expected demand and prevents stockouts. 
Monitor competitor activity and industry trends to adjust sales plans and maintain a competitive advantage. 
Assess demand variability across different eCommerce channels to refine forecasting models and enhance accuracy. 
Communicate forecast changes and risks to internal stakeholders to facilitate proactive decision-making and inventory planning.

Inventory & Stock Management

Monitor stock levels and sales performance to ensure inventory is optimally allocated and reduces fulfilment delays. 
Coordinate with supply chain teams to align stock replenishment schedules and prevent overstocks or understocks. 
Ensure real-time stock accuracy across fulfilment centres and online storefronts to maintain a seamless shopping experience. 
Identify high-risk SKUs that require prioritization in stock planning to mitigate availability issues. 
Report weekly and monthly inventory metrics to stakeholders to support strategic decision-making and operational efficiency. 
Improve stock planning methodologies using data-driven insights to enhance supply chain responsiveness.

Promotional & Merchandising Planning 

Ensure that promotions are effectively priced, positioned, and communicated on the eCommerce platform to enhance conversion rates. 
Assess the performance of past promotions to refine future planning and improve return on investment. 
Identify key promotional periods and category-specific opportunities to maximize sales potential and customer engagement.
Collaborate with digital marketing teams to align promotional efforts with paid media strategies and amplify reach. 
Monitor real-time promotional effectiveness to adjust offers dynamically and improve performance. 
Report on promotional results, insights, and learnings to drive continuous improvement in campaign execution.

Performance Monitoring & Analytics

Track and analyze key performance indicators (KPIs) such as conversion rates, basket size, and margin performance to optimize strategies. 
Interpret customer behavior data to refine sales and merchandising strategies for improved customer experience. 
Develop reporting dashboards that provide actionable insights on sales, stock, and promotional effectiveness. 
Assess the impact of site changes on business performance to make data driven recommendations for optimization
Ensure timely and accurate performance reporting to support business planning and decision-making. 
Identify trends and anomalies in performance data to highlight risks and opportunities for strategic intervention. 
Present insights and recommendations to leadership teams to drive data informed decision-making. 
Improve reporting processes and automation to increase efficiency and accuracy in performance tracking.

Cross-Functional Collaboration & Stakeholder Engagement

Consult with category management, buying, and supply chain teams to align business objectives with planning strategies. 
Collaborate with marketing teams to ensure site content and campaigns align with stock and sales plans. 
Act as a key liaison between eCommerce operations and fulfilment teams to enhance service levels. 
Ensure alignment between digital and physical retail planning to create a seamless omni-channel experience. 
Support internal teams with data insights and planning expertise to enable informed decision-making. 
Influence business strategies by providing relevant market and performance insights. 
Lead cross-functional meetings and planning discussions to drive alignment and collaboration. 

Process & System Optimization 

Identify inefficiencies in forecasting and planning processes to enhance accuracy and agility. 
Improve demand planning tools and methodologies using predictive analytics and automation. 
Implement new technologies and data-driven approaches to optimize planning accuracy and operational efficiency. 
Develop scalable processes that support business growth and expansion into new categories. 
Monitor system-generated reports for accuracy and data integrity to enhance decision-making confidence. 
Ensure continuous process improvements that enhance agility in responding to market changes. 
Standardize best practices in eCommerce planning to improve consistency and execution. 
Train internal stakeholders on planning tools, processes, and methodologies to enhance capability.

Requirements:

Minimum Academic, Professional Qualifications and Experience required for this position 

Qualifications: 

Bachelor’s degree in Business, Commerce, Supply Chain, Economics, Data Analytics, or a related field. 
A postgraduate qualification in Retail, eCommerce, or Supply Chain Management is advantageous. 

Experience: 

5+ years of experience in eCommerce planning, demand forecasting, merchandising, or supply chain management within a retail or wholesale environment. 
Proven track record in sales and inventory planning, with experience in managing demand fluctuations, stock allocation, and promotional execution. 
Experience working in an omnichannel retail environment, understanding the interplay between online and offline sales, inventory, and customer behavior. 
Strong analytical background, with experience using BI tools (Tableau, Power BI, or similar) and forecasting software. 
Hands-on experience with eCommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, or proprietary systems) for stock and promotional planning. 
Exposure to cross-functional collaboration with merchandising, marketing, finance, and supply chain teams to drive business performance. 
Experience in promotional planning and execution, including markdown strategies, seasonal sales events, and new product launches. 
Understanding of customer insights and market trends to inform demand planning and assortment strategies. 
Ability to manage multiple priorities in a fast-paced retail environment, making data-driven decisions to optimize performance. 
Experience in process and system optimization, identifying inefficiencies and implementing improvements in demand forecasting and stock planning. 

Competencies and Skills

Core Competencies: 

Strategic Thinking 
Data Analysis 
Cross-Functional Collaboration 
Decision-Making 
Adaptability 
Problem-Solving 
Communication 
Leadership 
Results-Driven 
Innovation 

Skills

Demand Forecasting 
Inventory Management 
Promotional Planning 
eCommerce Analytics 
Process Optimization 
Stakeholder Management 
Assortment Planning 
Financial Acumen 
Market Trend Analysis 
Performance Reporting

Apply via company website ( ) or

www.linkedin.com

 

Purpose:

To provide legal and administrative support to a team of legal professionals (Partners, Senior Associates, Associates, and Candidate Attorneys). Responsibilities include processing, filing, and managing documents efficiently; applying accounting and document management systems; ensuring adherence to internal and legal compliance standards; and acting as the central coordination point for the department. This role requires discretion, strong interdepartmental relationships, and operational efficiency.

Experience and Qualifications:

Matric/Grade 12 
Secretarial qualification (advantageous)
Financial or credit management qualification (advantageous)
5 to 7 years’ experience as secretary / legal secretary in a legal/professional services environment
Experience in a financial or credit controller role (advantageous)
Computer literacy – MS Office (Intermediate proficiency)

Key Accountabilities 

Legal Administration 

Ensure compliance with and timeous execution of New Business Intake (NBI) process and FICA and Know Your Client (KYC) requirements 
Draft engagement letters 
Ensure compliance with SARS requirements 
Independently review and respond to all written and telephonic correspondence / queries with minimal disruption to fee earners
Conduct company searches using SA Company, Who Owns Who etc
Ensure that the practice group clients and contacts are kept up to date on Interaction 
Follow up with relevant service providers to ensure prompt resolution of problems 
Follow up with clients to ensure prompt resolution of problems
Where required, transaction pre-closing and post-closing attendances 
Where required, assist with access and managing the virtual data rooms for due diligences (KIRA)

Finance, NBI and Client Administration: 

Independent, effective and accurate attendance to all aspects of finance and client administration, including but not limited to the following.
FICA, VAT declaration, policy, billing requirements and policy details: Timeously obtain from the client/contact, record and note all details and documents required to open the file, including but not limited to FICA documents, VAT declaration forms, billing requirements (including e-billing, billing intervals, co-payors, split bills etc.), full policy and subscription details (in respect of insurance matters). Keep a record of this information and communicate same to the relevant teams within the firm. 
Billing requirements: Ongoingly ensure adherence with billing requirements of each matter. 
Fee estimates etc.: Timeously obtain, record and note fee estimates, agreed fee, fee caps, fee reserve etc. for each matter. Put in place alerts to notify the team of billings/WIP tracked against these at regular intervals (25%, 50%, 75% etc.). Continuous management of fees/WIP against fee estimates and fee reserves (identifying and keeping record of all fee estimates and reserves, ongoingly tracking WIP and fees against fee estimates and reserves)
Funds in trust: Note all requests for funds in trust ((including retainers, fee funds, deposits) etc.) Timeously collect these funds. Identify and alert team when funds have been depleted by 50%, 75% and 90%. Regularly account to the client/contact regarding trust funds. 
Time recording: Where required, assist the team in recording of time.
Disbursements: Management of disbursements/creditor invoices, including liaising with service providers regarding payment terms (pay when paid), ensuring regular accounting, capturing of disbursement invoices, collection and payment of disbursement invoices. Handle all disbursement related queries and resolve any discrepancies both internally and externally. 
Preparing documents and reports: Obtain system-generated reports WTK and BTK WIP reports etc.), prepare pro formas and itemized billing narratives, prepare split bills, process amendments and applicable discounts, prepare statements, prepare and maintain recons (recons for insurance matters to set out detail per insurer), 
Preparing reports: Prepare weekly billing timekeeper reports for team lead (weekly), and other reports on request. Prepare financial reports for the Partners for Partner Contribution purposes, financial year end reporting and BEE purposes 
Ongoingly liaise with client/billing contact to ensure ongoing accuracy of recon (aligns with client/billing contact’s records).
Submitting invoices, statements and other accounting documents: Sending accounting documents to the relevant persons/uploading them onto e-billing platform., 
Liaise with client/contact: Liaise directly with client/billing contact. Handle all queries and resolve any discrepancies both internally and externally.
Identify and notify team of poor payors (within and across matters). 
Assist with general financial management relating to the department (e.g. credit notes, general financial queries, creation of vendors, write offs etc)
Create purchase order numbers for sponsorships and process support department requisitions 
Process client entertainment, business / client travel, and general reimbursement claims 
Assist with clearing up WIP – suggest write off’s of minor soft costs and fee amounts in matters where the WIP is over 120 days or no longer proceeding etc 
Escrow attendances which include collation of the escrow agreement, supporting documentation and KYC documents, prepare the unallocated trust monies, trust transfer and trust disbursement requisitions, obtain proof of payment and forward to beneficiaries 
Investment of monies – knowledge of accounting criteria and parameters to correctly allocate and process deposits, withdrawals and payments to third parties 
Assist in management and monitoring of the team budget
Execute all aspects of the VAT rating for each matter (including, but not limited to liaising with clients on VAT ratings, executing on zero VAT processes and client query management)
Collections: Independent, regular and effectively collection of debts. See below. 

Collections (of funds in trust and invoices):

Independent, effective, timely and accurate attendance to all aspects of collections, including but not limited to the following. Timeous collection of all amounts with the standard being a maximum of 120 days.
Review age analysis and follow up directly with clients at least twice a month in respect of accounts receivable and provide the accounts team and fee earners with regular updates.
Liaise with finance team to ensure prompt and accurate allocation of funds.
Management of the collections process, including obtaining agreement of the invoice, frequent communications with stakeholders responsible for collecting funds and payment, escalation of follow-ups where payment is not forthcoming etc.
Where required, assist the team in to negotiate, implement and monitor re-payment plans within agreed mandates or as approved by attorneys/finance management.
Allocation of daily receipts, investigate and resolve misallocations/unallocations
Maintain a high and consistent individual agreed collection target.
Monitor bad debts and identify clients for possible legal action. Present to fee earners for authorization and follow-up action. 
Supporting partners by managing all aspects of billing for assigned clients and matter.
Reviewing matter set up and providing reporting for budgets, alternate fee arrangements and accrual request.
Reviewing cost entries for compliance and making Partners aware of any issues.
Manage the entire e-billing process.
Monthly Upload of statements and invoices on the ebilling portals.

Diary Management/ Scheduling and maintaining of calendars (where required)

Proactively organise and manage diaries and make appointments 

Document Generation (where required)

Copy typing
Draft, amend and format general correspondence and documents, paying attention to detail, and ensuring good spelling/grammar/punctuation
Draft, amend and format legal correspondence and documents, paying attention to detail and ensuring good spelling/grammar/punctuation

Travel Arrangements:

Make all travel arrangements

Business Development Support 

Provide administrative support service to the BD team by focusing on efficient co-ordination of conferences and events which include registering delegates, booking accommodation and flights, VISA applications, arranging travel insurance, noting dietary requirements and related attendances in line with the firms policies 

Relationship Building:

Develop and maintain relationships with all levels of staff as a trusted resource 

Client Engagement:

Establish good relationships with clients
Identify, investigate and resolve queries relating to outstanding invoices/accounts
Maintain the highest level of confidentiality on client matters.
Maintain a thorough knowledge of client terms and discount arrangements.

Special firm wide projects 

Assist the Legal Service Improvement team with projects to ensure that the firms systems and processes is structured in such that it provides the required cost and profitability by product / process / practice across the firm 
Assist with the development and optimization of systems 
Operate as a test user for service improvement initiatives 

Competencies

Adaptability, attention to detail, financial acumen, strong admin skills
Organised, proactive, communicative, problem-solving, resilient

Apply via company website ( http://www.bowmanslaw.com ) or

www.linkedin.com

 

Job Purpose

To manage the sales department in Johannesburg. Effective management of Sales Executives while maintaining our core values (Teamwork, Integrity, Innovation, Trust, Quality and Respect) and culture.

Key Performance Areas

New business development

Liaising with Sales Director to develop new products and identify new business areas.
Ensuring that all new business areas are fully exploited.
Providing continual feedback to Directors with regards to results obtained and product improvement.
Ensuring all new clients has signed SDB’s Standard Terms and Conditions as well as Credit Application form in conformance to the stipulated and approved SDB ISO procedures.

Ensure that sales targets are achieved

Departmental target

New Business Sales targets set for the Logistics Consultants
Existing Business growth targets set for the Logistics Consultants
GP% targets for all customers in the Sector.
Protect existing and nurture new relationships at a senior level with customers.
Deal with daily routine operational issues requiring the intervention of a manager.
Correctly identify issues that need to be escalated, for whatever reason.
Develop and maintain our product knowledge.
Monitor all Sales activities: accurate records of all sales and prospecting activities including sales calls, meetings, presentations, close sales and follow-up activities.
Promote Savino’s brand via the most effective mediums.
Sign-off incentives and commissions.
Coach, mentor and train Sales Executive to obtain the company and department goals.

Qualifications Required

Matric
A bachelor’s degree in Sales and/or Marketing or related National Diploma
Relevant tertiary qualification in logistics Air and Sea imports and exports would be advantageous.

Experience Required

Min 8 years of Management and Sales experience in Logistics and Transport and Supply Chain Management industry
Valid Driver’s License and own car

Knowledge Required

Forwarding, Clearing and Logistics
SDB systems
SDB products
Industry
Competitors
Business Acumen

Skills required 

Computer literacy.
System & software literacy.
MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook.
ILS (In House systems).
L-Shipping (In House systems).
Shipshape.
Mathematical analysis.
Trend analysis.
Leadership skills
Management skills
Presentation skills
Negotiation skills
Time management.
Customer engagement
Query Resolutions
Excellent interpersonal skills
Excellent communication skills
Balance finely between objectivity and subjectivity
Think strategic & solution orientated
Change losses (risks) into profits (opportunities)
Remove losses (processes or other) that do not work or contribute
Well, organized administered to solve problems and simplify matters
Evaluation of work importance.
Deadlines.
Service Level Agreements.

Apply via company website ( https://www.savinodelbene.com/ ) or

www.linkedin.com

 

About the job

Deliver and enable excellence in all service moments to all stakeholders.
Personalised servicing through the omni -channel experience focusing on the overall quality of interaction between our customers and the brand.
Committing to our service charter and strive to continuously make a positive difference.

Accountabilities

Client service delivery and quality:

Follow procedures and cooperate with peers and leader for best possible service delivery

Compliance and Risk Management:

Defined legal, statutory and regulatory compliance is maintained at the required standards
Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary

Financial Management:

Contribute to cost savings within the department to assist with financial goals and targets

Operating Model:

Meet delivery objectives through working with other team members within and linked to the department / project
Resolve operational performance variations and problems and escalate unresolved issues to higher levels
Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery

Operational Implementation of Strategy:

Keep up to date with operational changes implemented in response to important external influences
Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities
Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement

Operational Leadership:

Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives
Engage in development, coaching and mentoring
Support transformation through valuing diversity
Behave in alignment with the Afrocentric values

Stakeholder Management:

Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved
Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in
Provide accurate and consistent information, meeting all quality standards and measures -Deliver excellence in customer satisfaction -Strive to identify areas of improvement and sharing of ideas with your team -Collaborate with all teams to enable peer to peer learning.
Be a brand ambassador, allowing the brand presence to be felt as an extension of the experience.
 Service all key stakeholders in the moment across all servicing channels as required until the service request has been resolved -Educate stakeholders on self-help digital servicing tools -Connect with customers (all stakeholders) across all channels, enabling an intuitive experience bringing across our brand authentically -Provide a seamless, progressive and holistic approach, understanding the customer’s needs -Resolve queries on first contact -Resolution of specialised and complex queries. 

Experience

3 – 5 years Health Care Operations Experience
2 – 3 years Call Centre Experience

Qualifications

Grade 12 / Matric / NQF level 4. Call Centre, Customer Services Certificate Advantageous

Apply via company website ( http://www.afrocentric.za.com/ ) or

www.linkedin.com