Job Region: Gauteng

Specific Tasks and Outcomes

Support

Supporting and assisting in all business applications deployed within the eMedia business, which include but is not limited to:

Broadcast system support.
Virtual Environment: VMWare.
Microsoft: SCCM, Exchange, Active Directory, Windows Server. 2019 – 2021, Windows 10-11.
Additional: Sage 300 People (Payroll, ESS, HR).
Database: SQL, Oracle.
Storage: NetApp, Compellent, QNAP,
Desktop Environment: Windows, Linux, Office 365.
Installing new and/ or rebuilding existing computers, servers and configuring hardware, peripherals, services, settings, directories, storage, in accordance with standards and project/operational requirements.
Managing assets and configuring systems.
Contributing to and maintaining system standards.

Operations Coordination

Remediating any problem escalated efficiently and timeously.
Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups, when and if required.
Performing regular security monitoring to identify any possible intrusions.
Performing daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Performing regular file archival and purging, as necessary.
Creating, changing, and deleting user accounts per request.
Providing support per request from various constituencies. 
Investigating and troubleshooting issues.
Repairing and recovering from hardware or software failures. 
Coordinating and communicating with impacted constituencies.
Complying with approved asset procedure

System Administration and Support

Provision of 1st level operational support on to all Business applications.
Providing 1st level support on other new applications.
Providing 1st level support to integrated ICT systems.
Analysing, enhancing, and consolidating business requirements.
Analysing current system processes and design functional requirements.
Assisting in designing Project management planning and implementation.
Assisting in business readiness processes to prepare organisation in implementing new systems.
Monitoring End-User training on process and system’s usage.

Maintenance and Documentation

Recording meaningful and detailed root cause as well as actions taken against logged calls.
Ensuring asset inventory is maintained.
Managing servers and networking equipment including installing, maintaining, and upgrading of Microsoft Windows based servers and desktops
Ensuring high availability and acceptable levels of performance of mission critical host computer resources.
Applying operating system updates, patches, and configuration changes.
Maintaining backups and perform regular testing in compliance with the backup policy.
Maintaining disaster recovery protocols and participating in regular testing.
Analysing system logs and identify potential issues with computer systems.
Arranging repair for hardware in the event of server hardware failure.
Managing user accounts and resetting passwords, when required.
Identifying areas for streamlining or improvement of processes, systems or networking and discuss with the Senior System Administrators.
Adhering to applicable information security procedures and policies as updated from time to time.
Reporting any information security incidents or potential information security threats to Senior Systems Administrators.
Taking a proactive approach to information security

Stakeholder Liaison

Providing solutions in a timeous and professional manner to users for support tickets raised.
Escalating support tickets that cannot be resolved timeously to a more senior member of the team, along with providing any relevant information or suggestions.
Providing input and detailed diagnostics when escalating to senior members and management.

Key Performance Indicators

Performance Criteria

Key Performance Indicator 1

Supporting and assisting in all business applications are deployed within the eMedia business.
Managing, configuring, contributing, and maintaining systems standards daily.

Key Performance Indicator 2

Remediating any problems escalated efficiently and timeously.
Performing daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery disks are created, and media is recycled and sent off site as necessary.
Investigating and troubleshooting issues.

Key Performance Indicator 3

Supporting and assisting in all business deployed within the eMedia group in dealing with network, server, mission critical applications and general IT issues.

Key Performance Indicator 4

Ensure Information and Communications Technology (ICT) corporate environment and broadcast mission critical applications are supported timeously.

Key Performance Indicator 5

Providing 1st line support to all business applications.
Monitoring end-user training on processes and systems usage daily.

Key Performance Indicator 6

Managing servers and networking equipment including installing, maintaining, and upgrading of Microsoft Windows based servers and desktops daily.
Ensuring high availability and acceptable levels of performance of mission critical host computer resources.
Adhering to applicable information security procedures and policies as updated from time to time.
Reporting any information security incidents or potential information security threats to Senior Systems Administrators.

Key Performance Indicator 7

Escalating support tickets that cannot be resolved timeously to a more senior member of the team, along with providing any relevant information or suggestions

Requirements

 A National Diploma in Information Technology
A minimum of 3 years experience within a similiar role

Apply via company website ( N / A ) or

etv.mcidirecthire.com

 

Description

Cash Flow Management

Manage cash flow to ensure the current account does not go into overdraft and that all cash movements are accounted for.
Optimise available cash.
Manage accurate processing of custodian current accounts.

Financial Operations Management

Improve internal workflow processing.
Manage completion of accurate month-end journals and reconciliations by due dates.
Minimise audit queries.
Prepare Year End Audit Files
Communicate effectively with third parties.
Participate in Projects and tender evaluation
Participate in the operational due diligence process

Financial Reporting

Produce accurate financial reports for timeous submission to the various internal departments and external stakeholders.
Assist in the preparation of Annual Financial Statements.
Prepare Investment Schedules for submission to the FSCA.
Prepare monthly smoothed investment returns

Investment Administration Support

Oversee the quality and output of others in the department, ensuring their performance is regularly monitored and coaching them for development and continuous improvement.
Assist colleagues to reduce logging of calls by providing expertise in investment accounting and administration.
Make recommendations on increasing the efficiencies of investment administration processes.
Assist with utilisation of Everest Accounting capability
Attending to audit requests and provision of financial information during the audit

REQUIRED MINIMUM EDUCATION/TRAINING

Relevant bachelor’s degree in related field accounting, or finance

REQUIRED MINIMUM WORK EXPERIENCE

At least 6 years’ experience in an accounting/ financial/payroll environment, preferably in a pension fund environment.
At least 2 years’ experience in a management role (where relevant).
Audit experience advantageous

Apply via company website ( N / A ) or

eppf.mcidirecthire.com

 

Responsibilities: 

Establish and maintain good relations with customers and suppliers.
Process, handle, record and report specific customer needs.
Handle customer queries and complaints.
Identify and report lost sales.
Assist in promotions, farmers days, demonstrations, and agricultural shows.
Participate in the marketing of specific agent brands.
Perform counter sales.
Provide efficient after sales service in line with policies and procedures.
Promotes sales through telephonic sales, related part sales and exhibits.
Identify and report lost sales.
Comply with Health and Safety regulations.
Keep the workplace in a presentable condition.
Merchandise, Pack and Pick stock on shelves.
Build exhibits.
Perform ongoing stock balancing, and participate in quarterly stock taking.

Requirements

National Senior Certificate
At least 2 year relevant spares sales experience
Technical knowledge of equipment and machinery
Excellent communication and interpersonal skills.
Strong attention to detail and a commitment to maintaining accuracy and accountability in all aspects of the job.

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Apply via company website ( N / A ) or

 

Key Purpose of the role

The position is responsible for the day to day administration and managing a small team within Umbrella Fund Operations, within the Retirement Funds business unit. This is a core administration function and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 processes. The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a roll in change management within the team, challenge the status quo, inspire and motivate others. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds Clients.

Areas of responsibility may include but not limited to

Processing of all daily and monthly transactional activity within agree service levels.
Performing QA function for document verification where necessary.
Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
Dealing with the Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Delegates work appropriately and fairly. Motivates and empowers others.
Prepare management and client report for submission to superiors.
Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
Develop and maintain excellent business relations with internal and external brokers.
Managing projects.
The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved. 

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

Communication Skills: able to communicate clearly both verbally and in writing.
Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
 Ability to communicate logically and objectively is essential components of this role.
Attention to detail
Very organised
Conflict Management
Expresses opinions, information and key points of an argument clearly.
Probes for further information or greater understanding of a problem.
Relates well to people at all levels.

Education and Experience

Matric – essential
5 years Employee Benefits , Retirement Funds, Umbrella Fund experience – Essential
3 – 5 years’ experience in a supervisory role- Essential
NQF level 6 or similar is advantageous
Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
MS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting, Investments,

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Duties and Responsibilities

Receives and logs new social benefit funds applications.
Ensures all member data on the Mibco system is correct and valid.
Validates the application details.
Ensures that the employee/employer is due for the benefit applied for.
Assesses applications in accordance to the funds rules and regulations.
Verifies the payment of the benefit due.
Issue application forms, tax certificates and benefit statements.
Handle client queries.
Provides customer services to members, establishments, service providers and parties via written and / or telephonic communication.
Ensures service levels and performance in customer administration is maintained in terms of the national Mibco Mission, Vision and Statements.
Filing of all provident fund claims that are not on ready to process status.
Process provident fund claims that are on ready to process status.

Knowledge/Experience/Skills/Requirements

Verbal and written communication skills
Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients   as well as internal stakeholders, i.e. colleagues and management
Must be a good team player and achieve objectives as set out by supervisor
Must be meticulous in carrying out tasks/instructions etc.
Must have good interpersonal and low-level decision-making skills
Must have attention to details
Above average administration skills required

Requirements

Qualifications

Matric (standard 10)
General knowledge of benefit funds
1 year fund benefit processing/ assessment experience will be an advantage
Customer orientated behavior
Computer literate – Microsoft package (intermediate level) advantageous

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Responsibilities:

Develop and implement the Online Go-to-Market strategy consistent with the brand’s goals.
Collaborate cross-functionally with Digital Marketing, Brand, Creative Services, and Planning to create a consumer-centric digital shopping experience.
Define the value proposition and ensure a seamless experience from brand advertising through the entire site journey.
Manage a seasonal, monthly, and weekly site content calendar to ensure freshness, relevancy, and balance between commerce and brand storytelling.
Optimize on-site search and cross-sells to drive conversion rates.
Lead in actively optimizing product placement and propose new merchandise strategies to engage consumers and drive profitable sales.
Liaise with clients, manage product inventory, pricing updates, and general static content changes.
Oversee in-site marketing elements update, manage error pages, and unpublish strategy.
Collaborate with the design team for website banners and e-newsletters.
Set up and distribute e-newsletters, and handle technical queries related to the website.
Generate daily and monthly sales reports, analyze online sales data, and stay updated on software or data trends.
Update the website for new mobile or computer systems.

Additional outputs:

Client Liaison
New product additions
Product Inventory
Product Pricing Updates
General Static Content Changes
In-site Marketing Elements update
Manage error pages
Unpublish strategy
Brief Design for website banners and e-Newsletters
eNewsletter Set-up and Distribution
Brief in all technical queries to the Project Manager
Daily Sales Reports 
Monthly Sales & Google Analytics Reports 
Responsible for all online activities
Stay up to date on software or data trends
Provide analytic reports of online sales
Updating website for new mobile or computer systems

Requirements

Degree/Certificate/National Diploma in Ecommerce, Digital Content, Business Marketing, or a related field.
Minimum 4 years of experience as an Online/E-commerce Manager, preferably in a retail environment.
Proven experience in generating online sales and understanding web design software.
Proficiency in SEO, digital marketing, and web analytics.
Strong time management and organizational skills.
Ability to manage a team effectively.
Experience with Adobe Photoshop, IDesign, UX, Dreamweaver, and Google Analytics and Shopify is desirable

Apply via company website ( ) or

e.mcidirecthire.com

 

Some responsibilities may include: 

Identify and engage with prospective clients for certification services, aligning with business growth targets.
Conduct needs assessments and recommend appropriate certification solutions based on client operations and risk profile.
Prepare quotations, proposals, and client presentations.
Maintain regular client contact and ensure seamless handover to certification and audit teams.
Support marketing and promotional activities for certification services.
Maintain accurate sales records and pipeline reporting.
Collaborate with the certification and technical teams to ensure feasibility and delivery of services.
Stay up to date with relevant standards, market trends, and competitor offerings.
Provide input into strategic planning based on market feedback and client needs.

Requirements

Tertiary qualification (minimum diploma or degree) in Food Technology, Quality Management, Environmental Science, Occupational Health and Safety, or Business Administration.
Minimum 3 years’ experience in implementing and/or auditing management systems (e.g., ISO 9001, ISO 14001, ISO 45001, FSSC 22000).
Experience working in a team environment with exposure to client liaison.
Ability to identify and pursue business opportunities aligned with strategic objectives.
Experience working under pressure and delivering on deadlines.
Advantageous: prior experience in a sales or business development role within the certification or compliance sector.
Own reliable car and valid drivers licence.
Preference will be given to employment equity candidates.

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Key Performance Areas:

Coordinate the annual information and cyber security assurance, control self-assessments and security penetration testing.
Ensure that the identity governance and access administration (IAM) solution performs in line with the service level commitments.
Ensure that the data loss prevention (DLP) solution performs in line with the service level commitments.
Manage and maintain identity threat protection and intrusion prevention solutions, and ensure that they function optimally.
Prepare monthly reports on ICT security events, incidents, breaches and policy or process violations in line with the response plans (CSIRP and CMP).
Prepare monthly operational reports on ICT security and risks, for presentation at management committees.
Coordinate the review of ICT security policies, standards and procedures in line with industry frameworks.
Ensure that ICT security risk register, and mitigation plans are updated quarterly or as required.
Coordinate the information requests for governance, assurance, audit and control assessments.

Requirements

A diploma/degree or equivalent in Computer Science or Information Technology, and relevant information security certification such as ISO/IEC 27001 Lead Implementer, ISC2 SSCP or ISACA CISM are preferred.
A minimum of 3 years of experience in information security, with a focus on information or cyber security assurance, governance and security risk management are required.
Knowledge of industry regulations and frameworks including but not limited to the ECT Act, POPI Act, ISO/IEC27001, NIST CSF, COBIT and understanding of ICT security policies, standards and procedures advantageous.
Strong technical knowledge and experience with Linux based operating systems (i.e redhat, centos or debian based) is required.

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Summary:

The role will be responsible for driving the Contractual Agreements, SLA adherence and day to day performance management of all Final Mile activities with the courier partners in the Wholesale division. 
This role will be expected to lead the operations towards demand-driven, best-in-class Final Mile delivery capability, to continuously optimize the distribution network, focused on cost-effective measures to enhance customer experience.

FUNCTIONS / RESPONSIBILITIES:

Optimization and standardization of Final Mile Strategy 

Contribute to the definition and execution of the Outbound Supply Chain Final Mile strategy and planned actions in order to meet the strategy. 
Translate the Final Mile strategy into short, medium and long term goals and to ensure the strategic objectives are executed against the agreed deadlines. 
Monitor performance against goals and where necessary make adjustments in collaboration with the Divisional Final Mile Manager in order to support key initiatives of the business. 
Lead change through driving and implementing performance improvement initiatives to multiple sites 
To achieve efficiency in all operations, administration aspects and finances. 
To continuously optimize processes and efficiencies across all stores or fulfilment centers focused on cost control in order to meet stakeholder expectation expectations and service levels. 
Drive continuous improvement of processes and procedures, focusing on accuracy. 

Stakeholder Management 

Communicate effectively and regularly with all relevant internal and external stakeholders to ensure a common understanding of Final Mile initiatives 
Work closely with Store Operations to ensure effective collaboration between Fulfilment and contracted Carrier. 
Monitor courier service provider’s performance to assess ability to meet quality and delivery requirements. 
Facilitate monthly meetings with Courier Service providers to track cost, productivity and performance including formalizing corrective action plans for poor performance. 
Facilitate monthly meetings with Regional Operations Managers or Regional Fulfilment Managers to track cost, productivity and performance including formalizing corrective action plans. 
Prepare and facilitate quarterly meetings with respective Steering Committees members. 
Maintain accurate and up to date minutes of such meetings 
Negotiate prices and terms with suppliers. 
Review Contract and support Group Procurement with RFP programs 
Collaborate with other departments, such as procurement, to identify or qualify new suppliers. 
Collaborate with other departments, such as the Master data team, to identify accuracy of articles for accurate reporting. 
Continual involvement with Walmart/Massmart subject matter experts to identify new and sustainable innovations in transport. 
Ensure that good governance is applied to all transport activities thereby creating an ethical environment. 
Managing all Courier Service provider relationships in a professional manner. 
Working with the Marketplace team to ensure couriers adherence with Sellers or Fulfilment Centers. 

Transport best practice 

Utilize technology optimally and continue to stay abreast of best practice within the industry. 
Responsible for driving and implementing process improvement targets. 
Responsible for developing and improving standard operating procedures for existing/new processes to support store operations. 
Document Final Mile processes, such as workflows, cycle times, position responsibilities, or system flows. 
Assist with managing the daily operations of Courier Service Providers, including Final Mile Platform dashboards from completeness and fostering relationships with each partner. 
Research, benchmark and develop courier services targets, processes and operational practices. 
Monitor the Collection times and frequency of such collections and resolve issues throughout the day. 
Partner with the Regional Operations Managers or Fulfilment Managers identifying problem areas to improve operational efficiencies. 
Train and develop Courier Service partners to meet and exceed customer expectations. 

Expense Control 

Track, consolidate and evaluate cost and Courier services efficiency across all store operations 
To operate within & below the set Budgets and Forecasts within area of responsibility. 
Produce annual budgets in line with company guidelines. 
Review the financial performance of the courier network monthly and provide action plans against any deviations.
Support Finance in reviewing the monthly courier billing schedules to ensure billing accuracy. 
Manage Courier claims and ensure that we finalize such claims within a reasonable timeframe. 
Frequent Rate audits and assessments 

Staff Management

Manage individual or team outputs so that performance and development needs can be identified to develop competence 
Provide adequate on the job training, coaching, support and counselling is provided to team members 
Ensure standards of performance are clearly defined, communicated and recorded where necessary 
Continuously assess and monitor that development plans are agreed and implemented to address continuous improvement 
Long term career development advice is accurately provided to team members 
The team is motivated towards continuous improvement and achievement of benchmark standards 
Team members are actively involved in setting goals and are encouraged to solve problems and make decisions relevant to their work 
Team members are treated in line with Massmart values and ethical guidelines 

Self-management 

Respect every individual by relating to others in an accepting and respectful manner, regardless of their organizational level, personality, or background; 
Adapt and learn – demonstrate creativity and strength in the face of change, obstacles, or adversity; 
Adapt to competing demands and shifting priorities; 
Update knowledge and skills to handle new complexities, challenges, and responsibilities. Seek exposure to new ideas and perspectives; 
Promote a work environment that respects, embraces, and values diversity in others; 
Identify and apply sound, fact-based criteria in setting priorities and making decisions; 
Look beyond symptoms to determine the root causes of problems, and identify and implement applicable solutions. Integrate knowledge and expertise in making fact-based recommendations and decisions; 
Conduct that is aligned with the Massmart code of ethics.

Requirements:

Minimum Academic, Professional Qualifications and Experience required for this position 

Qualifications: 

B com Degree / B Tech in Logistics Management 

Experience: 

4- 6 years strategic management experience 
Minimum of 5 years’ experience in Transport Management. 
Proven track record in Transport and optimization. 
Knowledge of distribution standard operating procedures and transport management systems. Excellent business acumen and analytical skills. 
MS Office Excel advanced level.

Competencies and Skills

Competencies 

Contracts Management- (Logistics SP”s) Effective communication, negotiation and interpersonal skills 
Exceptional attention to detail, accuracy and precision 
Deep understanding of contracts, contract governance, contractual language and the contract lifecycle 
Critical thinking skills and the ability to research and understand legal and financial implications Superior reading, writing and language skills Excellent understanding of the business or industry, its services, customers and providers Creating and maintaining relationships with suppliers and customers 
Problem-solving contract-related issues 
Make informed judgements 
Build and influence team 
Ensure ethics and compliance 
Manage and leverage talent (leader)  

General Competencies 

Strengthen reputation and local involvement 
Network internally and externally 
Customer-centric approach

Apply via company website ( ) or

www.linkedin.com

 

Job Description

To package large transaction deals by assessing and structuring credit applications mitigating risk and facilitating sound working relationships with relevant stakeholders
Manage costs or expenses within approved budget to achieve cost efficiencies
Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
Engage in cross-functional relationships to obtain and to provide work support Deliver customer experience excellence aligned to Organisational values and service standards Build professional long-term relationships with customers based on trust that builds the brand
Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
Provide customers with relevant information to keep them informed of products and service options
Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
Research, enable and consult on improvements and opportunities to harness technology and platform enablement
Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
Monitor customer feedback reports and align processes to maximise efficiencies
Assess own performance against competencies and skills required delivery Identify development needs and select effective solutions to address own development need
Prepare a personal development plan with management to implement and review as required
Monitor own progress against development plan and measure impact of results
Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
Partner and collaborate with team members to achieve team success
Share information and knowledge that benefits the team

Apply via company website ( http://www.wesbank.co.za ) or

firstrand.wd3.myworkdayjobs.com