Job Region: Gauteng

About The Role

FDM is a global business and technology consultancy seeking an Application Support Analyst for our client within the banking sector, this will be a hybrid role based in Johannesburg.
As an Application Support Analyst, you will be working with business and technical teams for our client. You will be responsible for the logging and triaging of tickets, troubleshooting and diagnostics as well as job scheduling and automation. The ideal candidate will have working knowledge of SQL and have Linux experience in an operational environment. You will have the ability to work in a strong team environment and be able to work under a complex and high pressure environment.

About You
Requirements:

Working knowledge of SQL
Linux experience in a live operational environment
Basic scripting (Python, JavaScript)
Networking
Strong teamwork and self-starter attitude
Analytical thinking and creative problem solving
Must be able to communicate clearly and effectively in technically complex and high-demand environments
Ability to operate under high pressure
1 year of experience in a similar role preferred

Apply via company website ( https://www.fdmgroup.com ) or

careers.fdmgroup.com

Ensure that the correct Diversey products are used in each water treatment application on site
Check suitability of chemistry for application
Check suitability of chemistry against the equipment material of construction
Ensure that products are being dosed at the correct concentration (guide sitebased team on testing methodology for products)
Ensure that the correct dosing philosophy is applied
Ensure that the sitebased team are tracking the correct process KPIs to measure efficacy and efficiency of the process
If there are gaps with any of the above, work together with the commercial and TCS team to ensure urgent closure of actions
Check weekly reports from the sites to ensure we are tracking well on water treatment applications
If anomalies are picked up on water treatment results
Support with site audits to drive problem solving
Engage with customer and Diversey sitebased team on observations and detailed recommendations
Track action closure
Undertake routine audits for water treatment processes with the following key objectives:
Improve efficacy
Improve efficiency
Drive sustainability
Identify new opportunities for application of Diversey products to support in achieving annual AOP targets
Audit reports will be required 3 days post each audit (unless specified otherwise)
If there are multiple tenders/new business opportunities at the same time, our full specialist team will need to be deployed to support the process by:
 Going to different sites with a team to audit the tender scope (focus on hygiene solutions: CIP. OPC, etc)
Propose Diversey products with recommended consumptions (as per best practice – training and engagement with our regional and global specialists will be needed)
Identify projects that can support the site in reduction of cost, improve micro, and drive sustainability (which can be included in the tender proposal)
Engage with stakeholders on site to understand their pain points to inform the solutions we propose
Timelines will be as per the tender or specified requirements
Good communication skills / Engagement with the commercial team and customer
Good presentation and report writing skills
Excellent numerical and excel skills
Active listening skills
Having a mindset on adding value and being customer centric
Committed to growth and development

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Apply via company website ( ) or