Job Region: Gauteng

Key Responsibilities:

Client Engagement

Establish a high performing sales and retention (growth) team.
Actively lead, coach and develop the team to optimum performance levels to achieve targets contributing to the company’s objectives.
Setting and leading the achievement of targets in an operational, sales and service environment.
Ability to drive performance in sales-based environment with a focus on key performance indicators.
Ability to develop innovative and tailored tactics and strategies to manage customer needs.
Maintain quality standards for service delivery through identifying trends and planning for future needs.
Identify training needs and working with our training team to deliver best practice training to staff to improve customer experience and member retention.
Inform and monitor attendance and scheduling of training both formal and informal to ensure required service levels are maintained consistently, whilst enabling an environment of continuous improvement, including emergency staffing and leave coverage.
Create and maintain a high-quality work environment so team members are motivated to perform at their highest level.
Monitor and manage activity from multiple channels to ensure all customer contact is responded to in a timely manner without compromising customer satisfaction.
Resolve escalated member issues in accordance policies and procedures.
Review and manage all member contact across all channels to identify issues, gaps and highlight impact and solutions to resolve.
Establish key relationships and work closely with the leadership team, understand key activities (marketing, campaigns etc) and translate them into member contact volumes as well as the impacts of these activities.
Coordinate the testing and implementation of new processes, including technology solutions
Analyse and report performance data and make recommendations for performance improvements.
Provide leadership and proactively engage in team and whole staff activities to continually develop a practical understanding of overall business strategies and programs of work to support achievement of goals.
Review and evaluate calls against the Quality Assurance Framework and Customer Experience
Conversation Framework and provide feedback and coaching to team.
Lead the development and review of processes and associated documentation relating to the activity undertaken by the team.
Perform regular performance appraisals for the Consultants and develop growth and achievement (G&A) plans that support individuals in their ongoing development aligned with objectives.
Collaborate with and support the development of other team leads through role modelling and coaching to meet team objectives and outcomes.

Leadership teamwork and relationship building

Model the values and behaviours in the delivery of individual performance; actively contribute to a constructive, high performing team and organisational culture.
Conduct effective team meetings/huddles/briefings to ensure effective communication of organisational messages, to provide not only technical information, but also motivate and engage staff.
Develop and maintain professional relationships with peers and stakeholders across the business to support inter-departmental collaboration.
Independently prioritise work to support consistent achievement of individual and team key performance indicators; appropriately escalate issues impacting either performance and/or the business; and demonstrate a flexible, adaptable, mobile and energised mindset.

Accountability and extent of authority

Provide support and information to the Sales and Services Manager and executive team on the team’s activities and outcomes.
Ensure applicable procedures are always maintained.
Maintain knowledge of policies, processes and procedures and ensure all advice provided and processes undertaken are in accordance.
Actively maintain awareness of all risk and compliance obligations.
Consistently achieve individual goals and objectives; actively lead own growth and achievement planning and implementation.
Judgement and decision making

Actively offer and implement a course of action and solutions based on evaluation and analysis of numerical and written information focused on results.
Make decisions which are objective and free from undue influence consistent with risk culture and approved strategic priorities and objectives.
Make decisions consistent with operational delegations and delegate or escalate matters appropriately.

Requirements

Key Requirements of the Role:

Grade 12 with English and a second language
Undergraduate/Postgraduate qualification in related field advantageous
Minimum of 3 – 5 years client service and/or sales experience
Previous Retentions experience preferred, able to manage a team effectively and motivate team members to meet required targets. 
Proven experience managing a team in a contact centre environment and or call centre will be advantageous.

Apply via company website ( N / A ) or

eplan.mcidirecthire.com

 

Job Summary:

The Desktop Support Technician provides technical assistance to users throughout the organization, ensuring smooth operation of hardware, software, and network systems. The role involves diagnosing and resolving IT issues promptly while delivering excellent customer service. The ideal candidate will have strong problem-solving abilities, effective communication skills, and a solid foundation in IT support practices.

Key Responsibilities:

Provide first-line technical support to users via phone, email, or in-person – primary rule of engagement will be via a ticket.
Troubleshoot and resolve hardware, software, and network issues on Windows and Mac operating systems.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Set up and manage user accounts, permissions, and access rights in accordance with company policies.
Assist with software installations, updates, and patch management.
Maintain IT asset inventory, ensuring accurate records of hardware and software.
Support remote users with VPN connectivity and other remote access tools.
Document IT support requests, solutions, and troubleshooting steps in a ticketing system.
Assist in IT projects, including system upgrades, migrations, and deployments.
Ensure compliance with company IT policies, security guidelines, and best practices.
Provide training and guidance to end-users on IT-related topics and best practices.
Collaborate with other IT team members to enhance overall IT service delivery.
Ability to manage printer services as and when needed.

Required Skills & Qualifications:

Bachelor’s degree in information technology, Computer Science, or a related field.
2+ years of experience in IT desktop support, help desk, or similar roles.
Strong knowledge of Windows and Mac operating systems.
Experience with Microsoft Office 365, Active Directory, and remote desktop support.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
Familiarity with IT security best practices and endpoint protection tools.
Excellent troubleshooting and problem-solving skills.
Strong organizational, time management and communication skills with a customer-focused approach.
Ability to work independently and manage multiple tasks effectively.
Ability to prioritize and easily adapt in a fast-paced environment.
Must meet deadlines, accomplish tasks as agreed upon time structures
Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are advantageous.
Knowledge of scripting or automation (PowerShell, Bash, etc.) is a plus.
Experience working in an ITIL-based service management environment.
Prior experience in an enterprise environment supporting 500+ users.

Apply via company website ( N / A ) or

nimble-group.breezy.hr

 

Job Summary:

We are seeking a detail-oriented and proactive Business Analyst / Industrial Engineer to join our Technology team in a fast-paced logistics environment. The successful candidate will play a critical role in bridging the gap between business operations and technical teams. This role involves gathering and defining user requirements, implementing low-code/no-code solutions, developing dashboards and reports, and participating in quality assurance efforts to ensure solution effectiveness and operational efficiency.

Key Responsibilities:

Requirements Gathering & Analysis
Engage with stakeholders to identify and document business needs, workflows, and pain points
Analyse current business processes and recommend optimizations using data-driven insights
Support continuous improvement initiatives
Translate business requirements into clear functional specifications for development team or low-code/no-code implementation
Support in the design of scalable and user-friendly tech solutions tailored to logistics operations
Stakeholder engagement post go-live to ensure value realisation of solutions
Solution Implementation
Design, build, and deploy solutions using low-code/no-code platforms
Automate workflows and processes to enhance operational efficiency
Reporting & Dashboards
Develop and maintain reports and dashboards
Ensure data accuracy and visibility to support decision-making across departments
Effectively communicate complex analysis in easy-to-understand dashboards
Quality Assurance
Assist in creating test plans and performing functional and user acceptance testing (UAT)
Collaborate with technical teams to resolve bugs and ensure alignment with user expectations

Qualifications:

Bachelor’s degree in Industrial Engineering, Information Technology/Systems, or a related field

Preferred Skills & Tools:

Basic SQL or data manipulation knowledge
Basic programming knowledge
Experience with low-code/no-code platforms advantageous
Experience in reporting and dashboarding tools advantageous
Strong analytical, problem-solving, and documentation skills
Excellent communication and stakeholder engagement abilities

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Apply via company website ( http://www.alistairgroup.com ) or

 

Role purpose: 

Implementation of FinTech analytical services framework and strategy to support the analytics requirement of all the business areas within predefined SLAs across Digital platforms.
To deliver all required analytics, market/competitor intelligence and insights to support the management team decision-making. To deliver self-initiated insights and campaign reporting to support, CRM & Digital marketing campaigns & sales leads.
To implement and manage a robust digital analytics framework through the use of Tealium, Adobe Stack & CRMs across Web, Mobile and App.
To translate business requirements into analytics specifications that speaks to a variety of languages that can be understood by Web applications, Tealium & Adobe.

Core responsibilities: 

Understand the analytical information needs of business: Proactively lead and identify areas of the digital customer behaviour, channel behaviour and commercial base performance (inflow, base, recommitment, outflow) that require understanding. 
Proactively gather reporting and analysis requests from the business and product owners
Translate business requirements into analytical implementation specifications that speak in a variety of languages that can be understood by Web applications, Tealium & Adobe.
Execute owned media campaign ideas into A/B, Multivariate & Experience test. Use Personalisation and Targeting to optimise conversion rate, provide simplification, optimise drop off rates and drive landing page improvements.
Uploading offline data into Target to enable one to one personalised campaigns.
Providing solutions to match online and offline data.
Create compelling actionable insight that significantly improves our knowledge of Digital customer and channel behaviour, and opens new commercially viable opportunities for Churn, Revenue and Margin improvement
Implementation of analytical services framework and strategy to support all the business areas reporting requirements within predefined SLAs & managing the resources effectively along with recommendations for reporting technologies
Delivery of the reporting sets for the business unit.
Responsible for the development of detailed robust Business Analytical models that can be deployed to various divisions within Digital that supports the teams.
Conducting and facilitating analytics and modelling Delivery of data for campaign targets and sales leads
Delivery of data extracts to support commissions payments
Segmentation of Enterprise base to support reporting, campaigns and forecasting
Provide leadership, planning, technical direction and communication to ensure the required delivery of high quality outputs to meet customer needs in the most cost effective manner.
Revenue uplift and/or savings through CRM improvement initiatives & digital campaigns optimisation.
Management of budget for contractors, CRM, Analytics/Insight tools & capabilities

Core competencies, knowledge and experience :

Job Knowledge:

Adobe Analytics
Tealium IQ
Adjust
Adobe Target
Experience with Digital-based and online information systems
Knowledge of web best practise usability & accessibility standards
Analytics, reporting, data analysis & Business Analysis
Knowledge of HTML, XML Oracle and Web Design
Remedy, Jira and Confluence
Technical Skills JavaScript, Oracle SQL,
ITIL Service Management

Job Related Skills:

Computer Application Skills
Presentation Skills and meeting facilitation
Mobile Technology Aptitude Skills
Mobile Internet and Web Internet Skills
Attention to detail and Quality Assurance
Excellent problem solving skills
Excellent Proof-reading and QA skills
Excellent written and verbal communication and client facing skills
Excellent telephone skills and social etiquette
Good logic and time management skills
Project Management (advantageous)
Reports creation and Analytics
Must have technical / professional qualifications:
Matric essential
Relevant Qualification IT/BSc/Bcom (Web/Process Improvement/ Information Systems/Informatics/Computer Sciences)
Minimum of 3 years experience essential in a web/digital/telecoms or FinTech environment with exposure to:
Javascript
Web Page structures
Basic ITIL Foundation
Agile Methodologies
SQL
Reporting tools such as Qlikview /Adobe/Google Analytics
Service Management tools such as Remedy/HP Service Desk
Business requirements specification writing

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Apply via company website ( N / A ) or

 

OBJECTIVE OF ROLE

To support the SA Commercial Business to realise the commercial strategy and to achieve the annual targeted growth and revenue through successful new product introductions and maintenance of current product portfolio in the South Africa and South African Development Community (SADC) region, by ensuring successful Marketing Authorisation and variation approval from the SAHPRA and  Regulatory Authorities of the SADC member states within the committed timeframe. 
To ensure Aspen Pharmacare’s SA product portfolio complies with the related Acts and guidelines to support and maintain registration in South Africa.  To ensure growth and sustainability of Aspen Pharmacare’s SA product portfolio within the legislative framework of the country and in compliance with the company strategy. 
The role undertakes responsibility for compliance with the Regulatory Medical Information and Compliance requirements for the New Product Launch Pipeline and the existing  product portfolio in the region, through the successful completion of assigned activities according to the South African and SADC Regulatory plan. 
To perform Medical Information and Compliance monitoring activities for Aspen in accordance with procedural documents and relevant governing group policies. 
To meet the needs of healthcare providers and patients/consumers through collaboration with internal customers to ensure delivery of accurate and scientifically balanced medical information, and promotional and non-promotional material, and to respond to unsolicited inquiries from regulatory authorities,  including clients and managed healthcare organisations in a manner that will help them make a decision regarding therapy for a patient or product selection. 

KEY RESPONSIBILITIES

FINANCIAL

Effective utilisation of resources to keep processes cost effective.
Adhering to Regulatory Affairs budget and forecasts. 

MEDICAL INFORMATION (MI)

Providing support within the MI function in responding to labelled and off-label medical information enquiries for Aspen and contractual partners.
Providing compliant responses to internal and external customers.
Creating and maintaining standard responses (SRs) and Objection Handlers (OHs).
Ensuring that the relevant department/s are informed in a timely manner (at receipt or at least within 24 hours) following the receipt of adverse events or product quality complaints/potential counterfeit medicines.   This include performing a daily check on the dedicated medical information inbox and MAfax inbox.
Ensuring that Affiliate/Distributor/MI is adhering to Aspen’s Policy in providing scientific support to internal and external customers.
Identifying gaps and suggesting ways of process improvement in MI.
Ensuring that the reconciliation between the Medical Information function and Pharmacovigilance and the Quality department is effective by performing ad hoc reviews on reconciliation files.
Ensuring that any suggested improvements within the professional information and/or patient information leaflets are communicated to the PV Lead at the point of identification.
Supporting the line manager in generation of medical information reports showing trends in medical information enquiries received.
Managing after hour MI enquiries on a rotational basis.
Ensuring telephony system testing documents are completed as per allocation.
Ensuring compliance to Key Performance Indicators (KPIs) response timelines. 
Ensuring a professional attitude is displayed when responding to a customer’s needs.

PROMOTIONAL MATERIAL, SCIENTIFIC MATERIAL REVIEW AND COMPLIANCE MONITORING

Reviewing and approving promotional material relating to the advertising and promotion of medicines and related products for the SA and SADC markets in compliance with applicable legislation, codes of practice and any other applicable regulations/guidelines and corporate requirements.
Reviewing and approving educational, scientific and other non-promotional material for the SA and SADC markets in compliance with applicable legislation, codes of practice and any other applicable regulations/guidelines and corporate requirements.
Liaising with marketing divisions regarding advice, queries, and timelines in relation to the above.
Assisting with the review of information relevant to each product.
Attending promotional campaign concept presentations at the request of the marketing teams to provide regulatory support and input.
Ensuring that compliance monitoring is performed on all territories and non-compliances are escalated in a timely manner to the line manager as per Aspen group policies.
Supporting the line manager in developing and maintaining procedural documents for compliance monitoring.
Supporting the training department in providing recommendations for improvement and compliance with Aspen group policies following compliance monitoring review.
Supporting the line manager in generating reports associated with compliance monitoring activities.

REGULATORY AUTHORITY SUBMISSIONS (INCLUDING SECTION 21/36):

Performing clinical due diligence for new intellectual property as received from the regulatory function.
Creating Professional Information (PI) and Patient Information Leaflets (PILs) for new IP.
Creating company core data sheets.
On time responses to clinical evaluation recommendations (CERs) and clinical screening enquiries.
Accurate compilation and filing of the electronic submission documentation.
Accurate completion of all tasks pertaining to submissions as specified in the relevant procedural documents.
Maintaining tracking tools to ensure on time submission and reporting.
Identifying process enhancements.
Ensuring accurate uploading of the current approved PIs and PILs to the SA Regulatory Portal and submission to SAHPRA for uploading to the PI/PIL Repository (and relevant platforms).
Managing Section 21 and 36 submissions.

IMPLEMENTATION OF RISK MANAGEMENT PLAN (RMP) MATERIAL:

Ensuring that RMP material is created, maintained and rolled out to market.
Ensuring that the relevant sales force team is adequately trained, and training records are filed.
Ensuring that tracking tools are in place to ensure logging of material distribution and reporting to SAHPRA.

PRINTED PACKAGING/ARTWORK

Reviewing and approving concept of new or updated artwork/printed packaging material for medicines and related products for the SA and SADC markets in compliance with applicable legislation and corporate requirements.

AFRIKAANS TRANSLATION OF PROFESSIONAL INFORMATION (PI) AND PATIENT INFORMATION LEAFLETS (PILs) 

Assisting with the translation and/or validation of Afrikaans PIs (where required) and PILs for both new and existing products.
Ensuring that translations are undertaken accurately and timeously. 

PROJECT MANAGEMENT 

Providing assistance with any specific projects and operational support for the MI and Compliance team

MAINTENANCE OF THE ASPEN MEDICALLY CRITICAL LIST 

Initiating and finalising a bi-annual review of the Aspen medically critical list.

QUALITY MANAGEMENT SYSTEMS 

Maintaining procedural documents for the Medical Information and Compliance function as specified in the individual KPAs (as per identified     subject matter expert/s).
Ensuring accurate and ‘real-time’ filing of training records.
Ensuring ‘real-time’ maintenance of TrackWise/QAlign records.
Ensuring that relevant documentation requested by auditors is provided in a timely manner during internal and external audits.
Ensuring that training records are up to date to ensure audit readiness.
Ensuring that the commercial team members are trained on those RA:SQC procedures where there are shared responsibilities. 

GENERAL 

Ensuring systems and procedures are in place in accordance with the RA QMS and that these are maintained according to the relevant SOPs.
Adherence to agreed Key Performance Indicators (KPIs).
Supporting the continuous development and improvement of the Medical Information and Compliance function while upholding Aspen core values.
Ensuring relevant records are maintained as soft copies and hard copies, as per Pharmacare filing structure/instructions.
Adherence to Company Health & Safety procedures.
Participation in training programmes.
To provide a leadership role as required by taking responsibility for specified areas and coaching of staff.
Any other duties as assigned by Manager.

Requirements
EDUCATIONAL REQUIREMENTS

Bachelor of Pharmacy Degree and registration with the South African Pharmacy Council

KNOWLEDGE AND EXPERIENCE REQUIREMENTS

Minimum 1 to 2 years’ pharmaceutical experience
Experience in Medical Information is an advantage
Ability to work with multiple geographical locations & time zones
Experience in medicine legislation and related guidelines, and codes of practice is preferable
Regulatory Authority requirements/legislation
Understanding of the laws and requirements governing the marketing of medicines and printed packaging, Guidelines and codes of practice
Understanding the requirements of medical information and information management
Terminology – understanding the jargon
Understanding business processes
Product knowledge
Industry knowledge
Dossiers and requirements
Multilingualism (including Afrikaans) would be an advantage

SOFT SKILLS REQUIREMENTS

Integrity, good work ethic and ability to meet deadlines
Self-starter
Analytical and planning skills
Accuracy and attention to detail
Effective organisational skills and the ability to prioritise
Ability to work under pressure and to tight deadlines
Ability to work in a fast-paced international environment
Ability to manage projects in a matrix team environment and  with both internal and external partners
Willing to travel if required
Presentation skills
Time management skills
Service orientation
Decision-making skills
Customer focused
Self-confidence
Organisational awareness
Information seeking
Excellent interpersonal and communication skills
A solutions provider
Manage evolving deadlines effectively with regular feedback  and updates
Enthusiasm and drive to take ownership and drive process  initiatives
Logical thinking
Positive ‘ccan–doattitude’
Work autonomously and have good problem-solving skills
Honest and trustworthy
Respectful and highly personable
Possess cultural awareness and sensitivity
Flexibility and confidentiality
Empathy, patience, influence
Sense of urgency
Positive and proactive approach to business tasks
Business process analysis
Report writing
Information gathering and monitoring
Projects (advantage) 

COMPUTER SKILLS REQUIRED

Effective use of appropriate IT systems and programs 

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Apply via company website ( ) or

 

Purpose of the role 

To provide strategic management of people and resources in the department, to ensure excellent customer service and sustainable growth.

Main responsibilities 

Lead and support a team of department managers
Develop the team to meet strategic business objectives
Manage full operations of the department 
Manage daily sales and customer relations
Identify business growth opportunities (new markets, new products and new services)
As a member of the management committee, co-create and decide on the strategy to implement
Participate in cross-disciplinary projects with fellow colleagues
Design the most cost-effective delivery channels for your department 
Develop appropriate risk management strategies
Introduce efficiency, improvement measures for an optimal return and stakeholder value
Develop customer service improvement strategies
Get involved in drafting and changing policy to align with changing market conditions

Requirements

Relevant business degree
Previous retail experience at a senior management level
Proven track record in the Retail industry.  
Ability to work long hours and weekends
Ability to work as Duty Manager when required, e.g. open and close store
Excellent interpersonal relations
A team builder and a team player
Excellent customer service
Self-confident, hardworking and lives by example

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Apply via company website ( N / A ) or

 

Key Performance Areas:-

Operational planning and Management
Financial Management
HR Management
Stakeholder relationships and reporting
Leadership
People Management
Departmental Operational Plan

Key Requirements:

Relevant Masters Degree in Business Management or field of law or related. (knowledge of employment laws would be advantageous)
8 to 10 years+ Experience at a Senior

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Apply via company website ( http://www.ccma.org.za ) or

 

Detailed description

The successful candidate will be responsible for, among other duties, the following key performance areas:

Give strategic and leadership direction to the division. 
Fulfil the line management function pertaining to the development and performance of the team.
Contribute to the compilation of divisional operational plans and take responsibility for the implementation as well as the monitoring thereof.
Manage quality, facilitate delivery of the unit-specific outputs, clarify roles and responsibilities, and optimise and manage unit resources. 
Take responsibility for the planning of work and improvement of workflow for the division.
Make suggestions for refining South African Reserve Bank (SARB) policies, processes and systems. 
Provide input to stakeholders such as National Treasury and the South African Revenue Service (SARS) in terms of policy enhancement and formulation. 
Manage the processing and authorisation of applications as well as act as the signing authority within prescribed parameters.
Manage the risk-based inspection process from end to end to ensure for adequate preparation, the completion of related administration, team leadership during inspections and effective reporting.
Design and manage the maintenance of a management information system for consistent and accurate reporting of relevant information to senior management. 
Facilitate collaboration with other divisions, including external stakeholders and functions impacting work. 
Serve on various committees and ad hoc working groups as and when required. 
Perform ad hoc duties and participate in special projects as and when required. 
Lead stakeholder engagements (internal and external), displaying the ability to solicit information as well as delivering a coherent and convincing message. 
Identify and mitigate risks related to own function and ensure compliance with the relevant governance frameworks.
Stay current with markets developments (e.g. changes to exchange control policies, rules and regulations, new products).

Qualifications

To be considered for this position, candidates must be in possession of:

an Honours degree in Economics, Accounting, Informatics, Statistics, Finance or Banking or an equivalent (NQF 8) qualification; 
a minimum of 8–10 years’ job-related experience in either exchange control, banking, financial markets or a relevant regulatory environment; and 
at least two years’ experience in managing teams. 

Additional requirements include:

knowledge of:

application of exchange control regulations and the Currency and Exchanges Manuals for Authorised Dealers and Authorised Dealers with Limited Authority; 
the financial surveillance reporting rules and systems;
the regulatory environment and keeping abreast with markets developments and new products;
experience relating to inspections; and
risk management and compliance practices and standards. 
skill in:
Leading and managing change 
Promoting team work 
Developing and growing others 
Effective communication 
Building and maintaining relationships 
Service and stakeholder focus
Planning and organizing
Problem solving and analysis 
Driving results 
Established focus
Impact and influence

go to method of application »

Apply via company website ( https://www.resbank.co.za ) or