Job Region: Gauteng

ROLE PURPOSE

The Portfolio Manager: Service Management leads the delivery and continuous improvement of managed services, ensuring effective service delivery, operational efficiency, high-quality service, and adherence to SLAs and KPIs.
This role provides strategic direction, departmental oversight, and leadership, aligned with organizational objectives, to the Service Management team.

ROLE REQUIREMENT

Ensure alignment of service operations with organizational strategy, client requirements, and industry best practices.
Implement and maintain governance frameworks, policies, and operational processes for consistent service delivery.
Lead, manage, and develop the Service Management team, including recruitment, onboarding, coaching, performance management, leave approvals, and succession planning.
Oversee financial planning, budgeting, and resource allocation for service operations.
Monitor, review, and report on service delivery performance, including incident resolution, service requests, and change management activities.
Ensure all managed services meet SLA obligations, operational standards, and customer expectations.
Prepare and present management and client-facing reports, dashboards, and performance reviews.
Identify service risks, gaps, and improvement opportunities, implementing corrective and proactive solutions.
Drive continuous improvement initiatives, process optimisation, and service innovation.
Support change management initiatives, ensuring smooth adoption of new processes, tools, and standards.
Collaborate across PMO, CSOC, and other business units to ensure seamless service delivery and cross-functional support.
Act as escalation point for critical incidents, service disruptions, or client concerns, ensuring resolution and post-incident review.

Key Performance Indicators (KPIs):

Aligning tactical and operational priorities to address resource and operational challenges
Accountable for ensuring appropriately skilled resources through mapping key outputs, facilitating the assessment of team skills, identification of training needs, and implementing programs to enhance performance.
Accountable for setting clear business-related targets for service levels and ensure delivery of services can be properly assessed, monitored and managed against the targets
Accountable for the alignment of the practices and services with changing needs, through ongoing improvement, to ensure efficient and effective management of products and services
Responsible for customer retention by ensuring customer satisfaction, maintaining strong relationships, and improving the overall service experience
Evaluate risk and participate in quality assurance efforts
Oversee expenses and budgeting to help the organization optimize costs and benefits for MSOC
Support strategic planning for service operations, including capacity planning, workforce optimization, and service roadmap development.
SLA and KPI compliance rates for service delivery.
Customer satisfaction and service quality metrics.
Team performance, engagement, and retention.
Accuracy, timeliness, and insightfulness of reporting.
Successful implementation of process improvements and operational initiatives.

Qualifications and Experience

Qualifications:

Bachelor’s degree in business administration, IT, Information Systems, or related field.
IT service management certifications (e.g., ITIL, COBIT) preferred.
Additional certifications in leadership or operational management advantageous.

Required Experience:

8+ years in IT service management, operations management, or related field.
Proven experience leading and managing medium-sized teams (20–50 staff), including coaching, performance management, and succession planning.
Strong experience in SLA/KPI monitoring, service delivery, and incident/change management.
Experience in financial management, budgeting, and resource allocation in a service environment.
Demonstrated ability to engage with clients and stakeholders at multiple levels, including executive reporting.
Track record of driving service improvement initiatives, process optimization, and operational excellence
 

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Job Description

Optimi is looking for a proactive Sales Administrator to support our Sales team by ensuring accurate compilation of documentation, implementation of quality assurance steps, and facilitating seamless student registration processes. The ideal candidate must be driven, people-oriented, and excel in administrative support and must be willing to work in a high paced environment.

REQUIREMENTS

Grade 12 or equivalent (Essential).
Diploma in a related field (Advantageous).
2 years in Sales Administration.
Proficient in MS Office (Essential).
Experience with CRM/sales platforms (Advantageous).
Fluent in English.
Proficiency in another official South African language is a plus.

DUTIES

Support Educational Planners with documentation and lead allocations.
Handle lead management tasks such as reallocation, tracking and follow-ups.
Provide quality feedback to management and maintain sales meeting records.
Assist with internal ticketing, task prioritisation and incentive tracking.
Ensure balanced task distribution across the sales team.
Communicate registration processes and policy changes to students.
Follow up on required enrolment documents (e.g. IDs, registration forms, Matric certificates).
File documentation accurately and ensure data integrity.
Capture enrolments and trial courses on relevant platforms (e.g. SkillSoft).
Draft and issue proof of registration letters.
Perform quality spot checks on client interactions and sales compliance.
Monitor and manage DebiCheck mandates and cancellations.
Verify completeness and correctness of forms and data captured.
Escalate any system or quality issues proactively.
Create and update course bundles and product information (SkillSoft).
Liaise with Marketing and Academics to verify course accuracy online.
Maintain course-related FAQs and support document.
Deliver accurate and timely responses to client queries.
Ensure high client satisfaction via email, call or ticket interactions.
Drive collaboration between front- and back-office functions.
Log and follow up on IT/system-related tickets.
Handle other ad-hoc admin tasks as assigned.

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Job Description

Our client in the banking industry is seeking an experienced SAP Analytics Cloud (SAC) Planning Developer.

Key Responsibilities

SAP SAC Planning Skills

Ability to develop in SAP Analytical Cloud Planning (SAC) and understanding of technical objects and data flow within SAC Engineering Activities.
Evaluate user requirements and advise on design and content of software engineering required to deliver required features.
Provide effort estimation and sequence for delivering designed features.
Develop and configure designed features into SAP SAC Planning according to applicable architecture, standards and policies.
Design and develop data integration patterns into SAP SAC Planning.
Utilize DevOps practices and tools and deliver in alignment against the always on, always secure stream of work.
Implement data governance, data management and data security features applicable to the storage and transit of data to and within the SAP SAC Planning.
Perform component integration testing on engineered software.
Provide guidance to testers on how engineered software should be tested.
Assist with system integration testing on engineered software.
Plan cutover or migration activities required to implement required features.
Deploy software to production and perform planned cutover activities.
Provide technical thought leadership around how new concepts should be architected and designed within SAP SAC Planning.
Participate and contribute into SAP SAC Planning cloud journey and build solutions using cloud tools when applicable.
Build out complex planning models making use of the Analytical Application Capabilities with in SAP SAC Planning solution.
Strong Java Scripting skills to enable the scripting on the Analytical Application in SAP SAC Planning solution.

Production support where needed

Investigate and resolve defects or reconciliation breaks post implementation.
Provide support and knowledge sharing to other resources and transfer skills to the organization.
Support production stability initiatives and automation the jobs when needed.
Support and maintain the solutions built on SAP SAC Planning.

Support Activities

Participate in the SAFE Agile Ceremonies as per the organisation’s Adopted Operating Model e.g. Pre PI-Planning, PI Planning, Scrum of Scrums, Stand-ups, Inspect and Adapt workshops, System Demos and Solution Demos (whichever is applicable).
Provide regular update to the scrum master/engineering lead/RTE on the progress, risks and blockers where applicable.
Effective owning and execution of allocated story items.
Ensure feature/story reporting tools (e.g. Jira) are updated with accurate information and status update.

Qualifications

Diploma/Degree in BSc Computer Sciences/Finance and Accounting

Other qualifications, certifications or professional memberships

SAP SAC Analytical Cloud Planning Certification
Java Scripting Certification & 5 years’ experience
BW will be Advantageous

Apply via company website ( ) or

praesignisinternal.simplify.hr

 

Main Purpose:

To transport goods and equipment to and from sites in a safe and efficient manner. 

Key Performance Areas:

Load and offload material for delivery and collection.
Transport employees to and from different work locations as and when required.
Perform daily vehicle inspections and reporting defects.
Assist with general stores duties as and when required.
Delivery of goods to sites, suppliers and other locations.
Comply with the Road Traffic Act including regulations, OHS Act, Company Procedures and Instructions.
Move material in and around the workshop using the overhead crane.
Perform daily vehicle inspections and report any defects to ensure vehicle reliability and compliance with the Road Traffic Act and Regulations.
Willing to work overtime, weekends and public holidays if when and when required.
Any other job-related duties as required from time to time.

Competencies/skills:

Good written and verbal communication skills.
Team player.
Customer focused.

Preferred Requirements:

Grade 12/N3.
Valid heavy duty motor vehicle licence (Code 14/EC and PDP).
Public driving and transport experience.
Knowledge of the National Road Act.
Knowledge of operating an overhead crane.
Willingness to learn how to operate a forklift and obtain a licence.
Knowledge of Gauteng and Mpumalanga Road would be advantageous.
Must reside in Pretoria
 

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About the Role:

We are seeking a highly organized, proactive, Executive Assistant to provide comprehensive administrative and operational support to the executive team. The ideal candidate will be responsible for managing complex schedules and ensuring seamless operations for our senior executives. This role requires exceptional communication skills, meticulous attention to detail, and the ability to handle sensitive information with the utmost confidentiality.

Key Responsibilities:

Diary Management:

Manage complex and dynamic calendars, scheduling appointments, meetings, and travel arrangements across multiple time zones.
Proactively identify and resolve scheduling conflicts, ensuring optimal use of executive time.
Prepare and distribute daily/weekly schedules and meeting briefs.

Travel & Expense Management:

Travel & Expense management, arrange and co-ordinate complex travel itineraries, including flights, accommodation and transportation.
Process expense reports accurately and efficiently.
Process and reconcile expense reports accurately and in a timely manner, adhering to company policies.

Communication & Correspondence:

build and maintain strong relationships with internal and external stakeholders, including senior management, clients and vendors.
Draft, proofread, and prepare professional correspondence, presentations, reports, and other documents.
Facilitate internal and external communication, ensuring clear and timely information flow.

Meeting Support:

Prepare agendas, gather necessary materials, and ensure executives are well-prepared for all meetings.
Attend meetings, take comprehensive minutes, track action items, and ensure timely follow-up.
Arrange meeting logistics, including room bookings, catering, and technology setup.

Project & Administrative Support:

Communication: manage incoming and outgoing correspondence, ensuring timely and professional communication.
Provide administrative support on key projects, including research, data entry, and presentation preparation
Assist with general office administration tasks, such as ordering supplies, managing invoices and maintaining office equipment
Assist with special projects, research, and presentations as assigned, often requiring independent judgment and initiative.
Maintain organized filing systems (digital and physical) and ensure easy retrieval of documents.
Order office supplies and manage general office administrative tasks as needed.
Confidentiality & Discretion:
Handle sensitive information, proprietary data, and personal matters with the highest level of discretion and confidentiality.

Qualifications:

Experience: 5+ years of experience as an Executive Assistant supporting C-level executives or senior leadership in a fast-paced environment.
Education: High school diploma or equivalent required; bachelors degree preferred.

Technical Proficiency:

Mastery of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and/or Google Workspace (Gmail, Calendar, Docs, Sheets, Slides).
Proficiency with video conferencing platforms (e.g., Zoom, Microsoft Teams).
Experience with CRM software (e.g., Salesforce) or project management tools (e.g., Asana, Monday.com) is a plus.

Skills & Competencies:

Exceptional Organizational Skills: Ability to manage multiple priorities, projects, and deadlines simultaneously with meticulous attention to detail.
Strong Communication: Excellent written and verbal communication skills, with the ability to articulate clearly and concisely.
Proactive & Resourceful: Ability to anticipate needs, take initiative, and solve problems independently.
Discretion & Professionalism: Unquestionable integrity and ability to handle confidential information with sensitivity.
Adaptability & Flexibility: Ability to thrive in a dynamic environment and adapt to changing priorities.
Interpersonal Skills: Strong ability to build rapport and work effectively with diverse personalities at all levels.
Time Management: Superior ability to prioritize tasks and manage time effectively

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DESCRIPTION

We are looking for a talented Systems Reliability Engineering Technical Specialist to join our team specializing in Engineering for our Distribution Business Unit in Johannesburg, Gauteng.

In this role, you will make an impact in the following ways:

Reliability Strategy Development:

Develop and implement reliability programs and initiatives for Cummins equipment.
Define maintenance and inspection strategies aligned with equipment criticality and lifecycle costs.
Demonstrates good understanding and applies knowledge of the engineering discipline.
Implement predictive maintenance strategy solutions such as Preventech.

Root Cause Analysis (RCA):

Lead or support failure investigations using tools such as RCA, FTA, and 5 Whys.
Facilitate action planning and follow-up to prevent recurrence.

Data Analysis & Reporting:

Analyse equipment performance data (downtime, MTBF, MTTR, etc.) to identify reliability risks.
Develop dashboards and reports to track KPIs and recommend data-driven improvements.

Technical Support & Collaboration:

Provide guidance on equipment reliability issues to Cummins site team.
Share best practices and lessons learned across sites to drive continuous improvement.

Asset Health Monitoring:

Support the implementation of predictive maintenance technologies (e.g., vibration analysis, oil analysis, condition monitoring).
Interpret health data and advise on proactive maintenance actions.

Project Management:

Support or lead projects aimed at equipment upgrades, reliability improvements, or cost reduction.

Drive product excellence through proactive risk management:

By leading critical reliability activities and applying advanced tools like quantitative reliability analysis and failure reporting systems, you’ll play a pivotal role in preventing failures and ensuring new products meet or exceed customer and business expectations.

Shape technical direction and mentor future talent:

Your leadership in complex projects and process improvements, combined with your guidance to junior engineers and cross-functional teams, will elevate the organization’s reliability culture and foster a legacy of engineering excellence.

RESPONSIBILITIES

To be successful in this role you will need the following:

Expertise in reliability engineering tools and methods: Proficiency in failure mode avoidance, quantitative reliability analysis, and test planning will enable you to proactively identify risks, validate product robustness, and ensure reliability targets are met.
Strong problem-solving and data analysis skills: You’ll need to lead root cause investigations, apply corrective/preventive action systems, and use data-driven approaches to resolve complex product issues and prevent recurrence.
Systems thinking and modeling capabilities: The ability to model, simulate, and analyze product functions across system and component levels will help you influence design decisions and predict performance under real-world conditions.
Cross-functional leadership and communication: Success hinges on your ability to collaborate across technical and core teams, drive alignment on reliability goals, and guide others through structured processes and continuous improvement initiatives.

QUALIFICATIONS

Education/ Experience:

College, university, or equivalent Bachelor’s degree in Engineering or appropriate STEM field is required.
Post-graduate (Master’s) degree relevant to this discipline area may be required for select roles.
Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making.
Knowledge of MS Office tools is preferred.
This position may require licensing for compliance with export controls or sanctions regulations.

Apply via company website ( ) or

cummins.jobs

 

Key Purpose

Successful candidates will work closely with our passionate Snr Developers and System Architects to develop and impart technical training with primary focus on Java technologies. The level of training will range from introductory to advanced. It will include learners from Graduate up to Snr Developers. In parallel to the training activities there will always be at least one technology research topic that will enable organizational technology innovation.
We require strong trainers who understand and can apply the fundamentals of SOA and microservice architectures, demonstrable understanding of OO principles and methodologies.
Applicants must be team players with the ability to work with both vertical and horizontal colleagues in formal and informal settings.

Areas of responsibility may include but not limited to

Develop training materials and prepare for sessions
Deliver lectures, seminars, practical demonstrations and fieldwork
Define and mark assignments
Check and assess work
Act as a personal tutor to a number of learners
Supervise learners research
Taking part in organizational training and continuous professional development
Carry out administrative tasks such as learners curriculum, schedule, etc…
Read academic and technology leaders journals
Write research proposals, papers and other publications
Attend and contribute to professional conferences and seminars
Learn continuously on the edge new technologies
Lead the design and development of one (at a time) complex software engineering project
Collaborate with senior technical professionals in building new technologies modules
Provide training reports to Discovery management
Participate in at least one technical project as a technical lead

Personal Attributes and Skills

Passionate about upskilling and couching people, technology and development
Results oriented with the ability to work under pressure and cope with multiple concurrent training activities
Strong analytical and problem solving skills
Ability to deal with complexity and migrate between detailed and high level requirements
Self-starter who takes ownership and accountability, and is able to work with minimal supervision
Strategic thinker
Excellent written and verbal communication skills

Education

Computer Science Master’s Degree (Doctor’s degree advantageous)
Additional Certification / Degree for Instructional design or related qualification

Programming or Training  Experience with

Part or full time lecturing / instructing experience for at least 5 years ( 5+ years Java systems development experience advantageous)
Technologies knowledge: Java version 11 to 21, Spring/Spring Boot 3, Spring AI, Hibernate/JPA experience, Oracle and PL/SQL knowledge (or similar SQL knowledge), Atlassian product stack, GitLab and related technologies (Docker, Kubernetes, Nexus, Harbor, HashiCorp), Monitoring (monitoring (Dynatrace, Prometheus))
Formal modelling languages (UML, ArchiMate etc.) , modelling tools (Enterprise Architect),
Methodologies: Agile including Continuous Integration and Test Driven Development
Advantageous: programming AND training experience

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What we’re looking for:

To lead the Shopper Marketing agenda for the total grains portfolio across MT and TT across all channels and key customers. Embed a shopper centric omni channel approach in customer and marketing strategy and sales execution. Delivering commercial results through collaboration with key stakeholders & departments to ensure execution of the AOP Commercial deliverables.

Accountable for developing and implementing omnichannel marketing strategies to support business objectives & AOP targets.
Align trade marketing plans with overall brand strategy and sales goals.
Drive, embed and execute the E2E process within marketing, DX and the broader business
Continuously seek opportunities to co-create initiatives with top MT and TT customers to drive specific occasions to enhance shopper engagement and drive conversion, by channel and category
Ability to leverage precision targeting to optimize strategic shopper campaigns.
E2E score carding and tracking
Own booking of media logistics and budget management and reporting, ensuring strict budget Compliance
Project and budget management with ongoing alignment to marketing
Monitor competitor activity & conduct regular trade visits
Management of external agencies & internal stakeholders
Track real time retail execution performance and provide recommendations for improvement.
Understanding and development of shopper profiles to build human centric campaigns
Define and deliver on clear and measurable campaign KPIs
Data Analysis, Performance Tracking & Development of PCA’s
Lead annual planning process for grains shopper marketing in partnership with brand teams and sales.
Development of grains brief to brief the Commercial and Operation teams on 6 weekly shopper executions
Ad hoc support as require for marketing and commercial activations

Qualifications

What will qualify you for the role:

3-5 Years working experience
Bachelor’s Degree
Good understanding of FMCG Trade Dynamics and retail environments
Experience in marketing or trade marketing within FMCG.
Ability to analyse sales data, consumer insights, and market trends.
Excellent negotiation, communication, and relationship management skills.
Creative problem-solving skills and ability to execute innovative trade initiatives.
Proficiency in Microsoft Office (Excel, PowerPoint), Nielsen, or other analytics tools.
Strong project management skills with the ability to handle multiple initiatives.
Proven track record of successful trade marketing campaigns and retail execution.
Knowledge of trade channels, shopper insights, and in-store execution best practices.

Apply via company website ( http://www.pepsico.com ) or

www.pepsicojobs.com