Job Region: Tanzania

  • Resettlement Manager at Tembo Nickel

    Resettlement manager
    Organization background
    Tembo Nickel Corporation (“Tembo”) is an operational company established through the Framework Agreement (19 January 2021) between Kabanga Nickel Limited (“Kabanga Nickel”) and the Government of Tanzania (“GoT”) for the development of the Kabanga Nickel Deposits in the Ngara District in North-West Tanzania. Under the terms of the Framework Agreement, Tembo (owned 84% by Kabanga Nickel and 16% by GoT) has been officially formed for the mining and processing of nickel, copper and cobalt.
    The Project is a fully integrated, greenfield development that will produce nickel, copper, and cobalt products for the global market. As one of the world’s largest undeveloped high-grade nickel sulphide deposits, the Project represents a globally significant opportunity aligned with the accelerating transition to a low-carbon economy and is positioned to deliver both strategic value to the global supply chain and meaningful economic and social benefits to Tanzania and its citizens. The Kabanga Mine, Concentrator, and associated infrastructure are situated at the Kabanga Site, where nickel sulphide concentrate will be produced.
    Position summary
    Tembo Nickel is seeking to recruit a Resettlement Manager to join Tembo Nickel Project Team. This role is based at Kabanga Site on a 6/3 roster.
    Resettlement Manager leads the planning, execution, and governance of a complex, multi-year resettlement program in alignment with IFC Performance Standard 5, Tanzanian legislation, and company standards.
    The role is accountable for ensuring that land acquisition, compensation and physical relocation are delivered ethically, transparently, and efficiently, with strong risk management and robust community engagement.

    The role works closely with the Resettlement Livelihood Manager and Monitoring, Evaluation and Learning (MEL) Manager to ensure the Resettlement Process improves the livelihood and wellbeing of impacted households.
    This position provides strategic leadership to a multidisciplinary resettlement team and serves as a key advisor to senior leadership on resettlement risks, performance, and compliance.
    Duties and responsibilities
    Strategic leadership and governance

    Lead the end-to-end implementation of the Resettlement Action Plan (RAP), ensuring alignment with IFC PS5, national regulations, and internal governance frameworks.
    Provide strategic advice to the Head of Community and Resettlement and Project Leadership on resettlement progress, risks, and mitigation strategies.
    Establish governance systems, quality assurance processes, and performance indicators to ensure transparent oversight of resettlement activities.
    Represent the company in high-level engagements with government authorities, shareholders, lenders, auditors, and external stakeholders on resettlement matters.

    Resettlement planning and execution

    Oversee land acquisition processes, including Notice to Vacate, Relocation, Transitional Support and on-going Livelihood Restoration, in collaboration with the Livelihood Manager.
    Lead the planning and delivery of physical relocation, ensuring households and associated graves are moved safely, respectfully, and in accordance with agreed entitlements.
    Work closely with the Resettlement Construction manager to ensure the houses are built to standard and support the needs and inspections of impacted households.
    Work closely with Livelihood Restoration Manager to ensure the design and implementation of livelihood restoration programs, are culturally appropriate, market-aligned, and measurable.
    Ensure all commitments made in the PAP are tracked, delivered, and verified.

    Team leadership and capability development

    Lead a team of resettlement officers, and work closely with livelihood specialists, survey teams, community monitors, and technical consultants.
    Provide coaching, performance management, and professional development to build internal capability and effective project delivery.
    Foster a culture of accountability, learning, and high performance.

    Stakeholder engagement and issue resolution

    Support the Country Manager in preparing for high-level government engagements, including briefings, talking points, and follow-up documentation.
    Work closely with the Manager, Government & Community Relations to ensure coordinated engagement with affected communities and government authorities.
    Oversee the resolution of resettlement-related grievances, ensuring timely, fair, and transparent outcomes.
    Work closely with the Grievance/Data team to ensure grievances are accurately recorded, investigated, and resolved in line with company procedures and IFC PS5.
    Engage with vulnerable households and community groups to ensure their needs are identified and addressed.

    Risk management and compliance

    Identify, assess, and manage social, operational, and reputational risks associated with resettlement.
    Regularly review resettlement risks and effectiveness of critical controls.
    Ensure compliance with investor/lender requirements, audit findings, and corrective action plans.
    Oversee the preparation of documentation for internal and external audits, including lender reviews.

    Monitoring, reporting and continuous improvement

    Working with the MEL Manager ensure the resettlement process adopts a continuous learning focus regularly integrating learnings into the process to minimise negative impact to resettled families and continued alignment with international standards.
    Support the development of monitoring systems to track RAP implementation, livelihood outcomes, and household wellbeing.
    Integrate lessons learned into resettlement planning and operational decision-making.
    Produce high-quality reports for senior management, lenders, and government authorities.

    Health, safety and conduct

    Demonstrate full knowledge of HSE standards and ensure all engagement activities are conducted safely.
    Participate in HSE meetings and report any incidents or community-related risks.
    Ensure timely reporting of any HSE incidents related to Tembo Nickel operations.

    Qualifications
    Bachelor’s degree in social sciences, Development Studies, Land Management, or related field.
    Postgraduate qualifications in Social Performance, Resettlement, or Project Management are an advantage.
    Knowledge and experience

    Minimum 10 years’ experience in resettlement, land acquisition, or large-scale social performance programs.
    Demonstrated experience leading complex RAP implementation in mining, infrastructure, or energy sectors.
    Experience managing multidisciplinary teams and external consultants.
    Demonstrated experience working in complex, multicultural environments and with local workforces.

    Remuneration and contact
    Tembo Nickel offers a competitive remuneration package, and ONLY shortlisted candidates will be contacted.
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  • Head of community and resettlement job at Tembo Nickel

    Head of community and resettlement
    Organization background
    Tembo Nickel Corporation (“Tembo”) is an operational company established through the Framework Agreement (19 January 2021) between Kabanga Nickel Limited (“Kabanga Nickel”) and the Government of Tanzania (“GoT”) for the development of the Kabanga Nickel Deposits in the Ngara District in North-West Tanzania. Under the terms of the Framework Agreement, Tembo (owned 84% by Kabanga Nickel and 16% by GoT) has been officially formed for the mining and processing of nickel, copper and cobalt.
    The Project is a fully integrated, greenfield development that will produce nickel, copper, and cobalt products for the global market. As one of the world’s largest undeveloped high-grade nickel sulphide deposits, the Project represents a globally significant opportunity aligned with the accelerating transition to a low-carbon economy and is positioned to deliver both strategic value to the global supply chain and meaningful economic and social benefits to Tanzania and its citizens. The Kabanga Mine, Concentrator, and associated infrastructure are situated at the Kabanga Site, where nickel sulphide concentrate will be produced.
    Position summary
    Tembo Nickel is seeking to recruit a Head of Community and Resettlement to join Tembo Nickel Project Team. This role is based at Dar es salaam with frequent travel to site.
    The Head of Community and Resettlement provides strategic leadership, governance oversight, and senior level direction for all community relations and resettlement related work, ensuring the company maintains a strong social license to operate and meets its commitments to communities, government, investors, and regulators.
    The role oversees Resettlement Implementation, Government & Community Relations, Livelihood Restoration, and Monitoring, Evaluation & Learning (MEL), ensuring all programs are integrated, compliant with IFC Performance Standards, and aligned with business objectives.

    This position is accountable for managing social and reputational risks, ensuring ethical and transparent engagement with stakeholders, and driving high quality delivery of resettlement, community development, and social risk mitigation activities across the project lifecycle.
    Duties and responsibilities
    1. Strategic leadership and governance

    Provide overall leadership and strategic direction for the Community and Resettlement function, ensuring alignment with corporate strategy, operational priorities, and international standards.
    Serve as the principal advisor to the Executive Leadership Team on social risks, community dynamics, resettlement progress, and stakeholder expectations.
    Lead the development and implementation of the Social Performance Strategy, ensuring coherence across resettlement, livelihoods, community relations, and MEL workstreams.
    Establish governance frameworks, quality assurance systems, and performance indicators to ensure transparent oversight and continuous improvement.
    Represent the company in high level engagements with government, lenders, auditors, and external stakeholders on social performance matters.

    2. Resettlement, livelihoods, community relations and MEL

    Provide direction and oversight to all Project activities including Resettlement Construction, Implementation, Livelihood restoration, and MEL.
    Ensure delivery of activities meets IFC PS5, national legislation, and lender requirements.
    Drive an approach that creates an environment where PAPs can achieve sustainable improvements in living standards.
    Ensure Government & Community Relations activities strengthen trust, maintain social license, and support operational continuity.
    Drive a continuous learning approach to ensure robust monitoring, evaluation, and learning systems that enable evidence based decision making and accountability.
    Ensure all workstreams operate in an integrated, coordinated manner with clear interfaces and shared objectives.
    Work closely with the site General Manager and Project Director to ensure RAP and Community activities enable construction deliverables and operational activities enable quality social performance.

    3. Stakeholder engagement and relationship management

    In Collaboration with the CEO/Country Manager lead high-level engagement with regional and national government authorities, ensuring transparent communication and constructive relationships.
    Oversee the company’s approach to stakeholder and community engagement, ensuring it is culturally appropriate, inclusive, and aligned with stakeholder expectations.
    Ensure effective management of grievances, commitments, and stakeholder issues, with timely escalation and resolution.

    4. Social risk management and compliance

    Identify, assess, and manage social, operational, and reputational risks across the project lifecycle.
    Ensure compliance with IFC Performance Standards, Equator Principles, UNGPs, Tanzanian legislation, and lender requirements.
    Oversee internal and external audits, ensuring findings are addressed and corrective actions implemented.
    Ensure social risks are integrated into enterprise risk management processes and operational decision-making.

    5. Planning, reporting and assurance

    Lead the development of annual Social Performance plans, budgets, and resource allocations.
    Oversee the preparation of high-quality reports for senior management, the Board, lenders, and government authorities.
    Ensure accurate, timely, and transparent reporting on resettlement progress, livelihood outcomes, stakeholder engagement, and social risk trends.
    Lead social reporting for the LZM Sustainability Report.
    Ensure data integrity and strong documentation practices across all workstreams.
    Govern all Social Performance Standard Operating Procedures (SOPs).
    Own and develop the Social Performance budget.

    6. Team leadership and organisational capability

    Lead and mentor the Social Performance Lead Team (Managers for Resettlement, Livelihoods, Government & Community Relations, and MEL).
    Build organisational capability in social performance, resettlement, and community engagement through training, coaching, and professional development.
    Foster a culture of accountability, collaboration, and continuous learning across the department.
    Ensure adequate staffing, resourcing, and support for Community and Resettlement function.

    7. Cross-functional integration

    Work closely with Project Operations, HSE, Security, HR, Supply Chain, Legal, and Communications to ensure social considerations are integrated into planning and execution.
    Ensure alignment between land access, construction schedules, resettlement sequencing, and community engagement.
    Support local content initiatives, including local employment, procurement, and capacity-building.

    8. Health, safety and ethical conduct

    Ensure all Social Performance activities are conducted safely and in accordance with HSE standards.
    Model ethical, respectful, and culturally sensitive behaviour in all interactions.
    Ensure team compliance with safety protocols and timely reporting of incidents.

    Qualifications
    Bachelor’s degree in social sciences, Development Studies, Public Policy, or a related field.
    Postgraduate qualifications in social performance, resettlement, ESG, or leadership is an advantage.
    Knowledge and experience

    Minimum 12–15 years’ experience in social performance, resettlement, community relations, or related fields.
    Significant experience in mining, infrastructure, or large-scale development projects.
    Demonstrated experience leading complex resettlement programs aligned with IFC PS5.
    Proven track record managing senior teams and multidisciplinary functions.
    Experience engaging with government, lenders, auditors, and community stakeholders at senior levels.

    Remuneration and contact
    Tembo Nickel offers a competitive remuneration package, and ONLY shortlisted candidates will be contacted.
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  • Lead, Marketing and Communication at Otapp Agency Company Limited

    Lead, Marketing and Communication
    About the company
    Who we are
    OTAPP is a technology-driven company building innovative online solutions that automate and optimize business processes. The company leverages technology to save time, improve efficiency, and enhance transparency across operations.
    Vision
    To create innovative online technology solutions for the automation of business processes and harness the power of technology to enable saving of time and resources.
    Mission
    To be creative innovators of online technology-based value-adding solutions.
    Value proposition
    OTAPP provides:

    Digital ticketing and transaction platforms across multiple industries
    Real-time dashboards for sales, operations, and financial visibility
    Integrated payment solutions and partner ecosystems
    Centralized operational control for multi-product and multi-location services
    Continuous expansion into data-driven operational excellence solutions

    Job summary
    The Lead, Marketing and Communication is responsible for developing and executing OTAPP’s marketing strategies, overseeing communication campaigns, and ensuring that brand, content, and creative initiatives deliver measurable impact.

    This role leads the marketing team, coordinates with creative leads, and ensures all campaigns, digital platforms, and offline communications align with business goals and strategic objectives.
    The position drives engagement, growth, and brand recognition through integrated marketing efforts.
    Role overview
    The Lead, Marketing and Communication serves as the sole contributor of the marketing function, handling campaign planning, execution, and performance analysis.
    The role coordinates closely with internal functions, guiding visual and creative outputs to maintain brand consistency and elevate campaign quality.
    The position ensures all marketing initiatives are strategically aligned, innovative, and deliver measurable business results.

    Educational and experience requirements
    Applicants should meet the following requirements:

    Bachelor’s degree in Marketing, Communication, Business Administration, or a related field
    Minimum of 3 years’ experience in marketing strategy, brand management, or communications leadership
    Proven track record of managing campaigns, teams, and multi-channel marketing initiatives
    Exposure to and management of digital marketing, traditional marketing, social media, and content strategy
    Excellent strategic thinking, analytical, and problem-solving skills
    High proficiency in marketing tools, analytics platforms, and content management systems
    Exceptional communication, presentation, and interpersonal skills
    Ability to manage multiple campaigns and priorities under tight deadlines
    Knowledge of branding, design principles, and creative production processes is an added advantage
    Strong communication and customer service skills, with the ability to engage effectively with diverse audiences
    Experience in market research and developing data-driven insights to support decision-making
    Proficiency in sales and marketing strategy to drive business growth and brand awareness
    Ability to coordinate and inspire a team in a fast-paced environment
    Proven ability to develop innovative campaigns and achieve measurable results
    Knowledge of the local market is an advantage

    Key responsibilities
    The successful candidate will be responsible for:

    Developing and implementing marketing and communication strategies aligned with business objectives
    Leading and managing multi-channel marketing campaigns and brand initiatives
    Overseeing traditional and digital marketing activities, including media, activations, social media, and content campaigns
    Ensuring consistency in branding, messaging, and communication across all platforms
    Coordinating with internal teams and external partners on campaigns and activations
    Monitoring campaign performance, preparing reports, and providing strategic recommendations
    Managing marketing budgets, resources, and campaign timelines
    Leading and supporting the growth and performance of the marketing team

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  • Rig Mechanic at Fema Mining and Drilling Limited

    Job description
    Job title
    Rig Mechanic
    Company
    Fema Mining and Drilling Limited
    Department
    Maintenance / Technical Services
    Reports to
    Maintenance Supervisor / Fleet Manager
    Location
    Geita, Tanzania
    Job summary
    Fema Mining and Drilling Limited is seeking a skilled and experienced Rig Mechanic to join its team.
    The successful candidate will be responsible for the maintenance, repair, troubleshooting, and servicing of drilling rigs and other heavy mining equipment to ensure maximum uptime, safety, and operational efficiency.
    The ideal candidate must have strong technical expertise in drilling rigs and broad knowledge of various types of heavy mining equipment.
    Key responsibilities
    The Rig Mechanic will be responsible for the following duties:

    Perform routine preventive maintenance, diagnostics, and repairs on drilling rigs, including surface and underground rigs.
    Troubleshoot mechanical, hydraulic, pneumatic, and electrical systems on rigs and heavy equipment.
    Service, repair, and overhaul engines, transmissions, compressors, mud pumps, drawworks, rotary tables, and other rig components.
    Carry out repairs on other heavy mining equipment, including:

    Excavators
    Bulldozers
    Wheel loaders
    Dump trucks
    Graders
    Drill support vehicles
    Ancillary equipment

    Conduct regular inspections to identify potential equipment failures and implement corrective actions.
    Maintain accurate maintenance records, job cards, and spare parts inventory.
    Ensure all work is performed in compliance with safety standards, company policies, and OEM guidelines.
    Collaborate with drilling operators and supervisors to minimize equipment downtime.
    Support breakdown repairs during shifts, including after-hours when required.
    Participate in equipment mobilization and demobilization activities.
    Train and mentor junior technicians when necessary.

    Required qualifications and experience
    Applicants should meet the following requirements:

    Diploma or Certificate in Mechanical Engineering, Automotive Engineering, or an equivalent technical qualification.
    Minimum of 5 years of relevant experience as a Rig Mechanic or Heavy Equipment Mechanic in the mining industry.
    Proven hands-on experience working on drilling rigs, such as:

    Atlas Copco
    Sandvik
    Boart Longyear
    Or equivalent equipment

    Strong knowledge of other heavy mining equipment is mandatory, including:

    Caterpillar
    Komatsu
    Volvo
    Hitachi
    Liebherr machinery

    Experience with hydraulic systems, diesel engines, and air compressors is essential.

    Key skills and competencies
    The ideal candidate should have the following skills and competencies:

    Excellent diagnostic and troubleshooting skills.
    Ability to read and interpret technical manuals, schematics, and blueprints.
    Proficiency in using hand tools, power tools, and diagnostic equipment.
    Knowledge of safety procedures, including:

    PPE
    Lock-Out/Tag-Out
    Permit to Work systems

    Good command of English and/or Swahili.
    Ability to work independently in remote mining sites with minimal supervision.
    Physically fit and able to work in harsh mining environments.
    Valid driving license is an added advantage.

    What the company offers
    Fema Mining and Drilling Limited offers:

    Competitive salary and benefits package.
    Opportunity to work with modern mining equipment.
    Career development and training opportunities.
    Accommodation and meals on site, where applicable.
    Medical insurance and other statutory benefits.

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  • AC Technician at Fema Mining and Drilling Limited

    Job description
    Position
    AC Technician (Automotive & Heavy Mining Equipment)
    Company
    Fema Mining and Drilling Limited
    Location
    Geita, Tanzania
    Department
    Maintenance / Fleet Workshop
    Reports to
    Maintenance Supervisor
    Job summary
    Fema Mining and Drilling Limited is seeking a skilled and experienced AC Technician to join its maintenance team.
    The successful candidate will be responsible for the installation, repair, maintenance, and troubleshooting of air conditioning systems in motor vehicles, including light and heavy trucks, as well as heavy mining equipment such as excavators, drill rigs, bulldozers, loaders, and related machinery.
    This is a hands-on technical role that is critical to ensuring operator comfort, equipment reliability, and productivity in mining operations.
    Key responsibilities
    The AC Technician will be responsible for the following duties:

    Diagnose, repair, and service automotive and heavy-duty air conditioning systems.
    Perform routine maintenance on AC systems, including:

    Refrigerant recovery
    Evacuation
    Recharging
    Leak detection

    Repair or replace AC system components, including:

    Compressors
    Condensers
    Evaporators
    Expansion valves
    Hoses
    Blowers
    Electrical controls

    Service AC systems on light vehicles, mining trucks, and large heavy equipment used in drilling and mining operations.
    Conduct preventive maintenance schedules to minimize equipment downtime.
    Read and interpret electrical and hydraulic schematics, AC system diagrams, and equipment manuals.
    Test and verify proper operation of AC systems after repairs.
    Maintain accurate service records, job cards, and parts usage reports.
    Ensure compliance with environmental regulations regarding refrigerant handling and disposal.
    Observe all safety standards, especially when working with high-pressure systems and in mining environments.
    Collaborate with mechanics and electricians for integrated equipment repairs.

    Qualifications and experience
    Applicants should meet the following requirements:

    Certificate or Diploma in Automotive Engineering, Refrigeration & Air Conditioning, or a related field.
    Minimum of 3–5 years of relevant experience in AC repair, preferably in the mining, construction, or heavy equipment industry.
    Proven experience working on both light vehicles and heavy mining machinery AC systems.
    Valid refrigerant handling certificate, where applicable.
    Ability to work in remote mining sites and under challenging conditions.

    Required skills and competencies
    The ideal candidate should have the following skills and competencies:

    Strong knowledge of automotive and heavy equipment AC systems, including:

    R134a
    R404A
    Other refrigerants

    Proficiency in using AC diagnostic tools, including:

    Manifold gauges
    Vacuum pumps
    Recovery machines

    Good understanding of electrical systems in vehicles and heavy equipment.
    Ability to work independently with minimal supervision.
    Strong problem-solving and troubleshooting skills.
    Physical fitness and ability to work in dusty and hot environments.
    Basic computer skills for maintenance software.
    Good command of English and Swahili.

    What the company offers
    Fema Mining and Drilling Limited offers the following:

    Competitive salary.
    Transport and accommodation support for site-based work.
    Opportunities for professional development and training.
    Dynamic work environment in the mining sector.

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  • Maintenance Planner at Fema Mining and Drilling Limited

    Job description
    Position
    Maintenance Planner
    Company
    Fema Mining and Drilling Limited
    Department
    Maintenance / Technical Services
    Location
    Geita, Tanzania
    Reports to
    Project Superintendent

    Job type
    Full-time
    Job summary
    Fema Mining and Drilling Limited is seeking a highly organized and technically competent Maintenance Planner to join its team.
    The Maintenance Planner will be responsible for planning, scheduling, and coordinating all preventive, predictive, and corrective maintenance activities for mining equipment, drilling rigs, and support machinery.
    The role aims to ensure maximum equipment availability, reliability, and operational efficiency while minimizing downtime and maintenance costs.
    Key responsibilities
    The Maintenance Planner will be responsible for the following duties:

    Develop and maintain detailed maintenance schedules, including:

    Preventive maintenance
    Predictive maintenance
    Corrective maintenance

    Prepare maintenance schedules for all heavy mining equipment, drill rigs, vehicles, and plant machinery.
    Create work orders, job plans, and maintenance procedures in the CMMS.
    Coordinate with Maintenance Supervisors, Technicians, Operations teams, and external contractors to ensure timely execution of maintenance activities.
    Prepare weekly, monthly, and annual maintenance plans and forecasts.
    Analyze equipment history, failure data, and performance trends to optimize maintenance strategies.
    Ensure all maintenance activities comply with:

    Safety standards
    OEM recommendations
    Company policies

    Manage spare parts inventory by identifying:

    Critical spares
    Minimum stock levels
    Procurement needs

    Track maintenance KPIs, including:

    MTBF
    MTTR
    Equipment availability
    Backlog

    Participate in shutdown planning and major overhauls for drilling and mining equipment.
    Liaise with suppliers and service providers for technical support and spare parts sourcing.
    Continuously improve maintenance planning processes and implement best practices.

    Qualifications and experience
    Applicants should meet the following requirements:

    Diploma or Bachelor’s Degree in Mechanical Engineering, Industrial Engineering, or a related technical field.
    Minimum of 5 years of relevant experience in maintenance planning, preferably in the mining, drilling, or heavy equipment industry.
    Proven experience working with heavy mobile equipment, including:

    Excavators
    Dump trucks
    Drill rigs
    Dozers
    Other related heavy equipment

    Strong knowledge and hands-on experience with CMMS systems, such as:

    SAP
    Pronto
    Fiix
    Or similar systems

    Certification in Maintenance Planning or Reliability Engineering, such as CMRP, will be an added advantage.

    Skills and competencies
    The ideal candidate should have the following skills and competencies:

    Excellent planning, organizing, and time management skills.
    Strong analytical and problem-solving abilities.
    Good understanding of mining equipment maintenance practices and reliability principles.
    Proficiency in Microsoft Office, especially Excel, and CMMS software.
    Ability to read and interpret technical drawings, manuals, and OEM specifications.
    Strong communication and interpersonal skills.
    Ability to work under pressure and meet tight deadlines.
    Knowledge of safety regulations and standards, including OSHA and ISO 45001.
    High level of integrity and attention to detail.

    What the company offers
    Fema Mining and Drilling Limited offers the following:

    Competitive salary and benefits package.
    Medical insurance and other staff welfare benefits.
    Opportunities for professional development and career growth in a growing mining company.
    Dynamic and challenging work environment in the mining sector.

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  • Customer service / call center agent at Great Wall Tobacco Company Limited

    Customer service / call center agent at Great Wall Tobacco Company Limited
    Organization
    Great Wall Tobacco Company Limited
    Office location
    Mikocheni, Dar es Salaam, Tanzania
    Position
    Customer service / call center agent
    Job overview
    Great Wall Tobacco Company Limited is seeking a motivated and results-driven Customer Service / Call Center Agent to join its growing team in Tanzania.
    The successful candidate will be responsible for promoting and selling the company’s cigarette products, expanding market presence, and maintaining strong customer relationships.

    Responsibilities
    The Customer Service / Call Center Agent will be responsible for the following duties:

    Answer inbound customer calls and messages.
    Respond to customer inquiries about products, pricing, availability, and promotions.
    Support distributors and retailers with product and order inquiries.
    Track orders and coordinate logistics.
    Resolve customer complaints efficiently.
    Escalate unresolved issues to supervisors.
    Maintain accurate customer records in CRM systems.
    Handle updates and reporting.
    Meet response-time and customer satisfaction targets.
    Escalate compliance or legal concerns when necessary.

    Requirements
    Applicants should meet the following requirements:

    Female candidate aged between 25 and 30 years.
    Diploma or degree preferred.
    Customer service or call center experience.
    Strong communication skills.
    Computer literacy.
    Good typing and data-entry speed.
    Ability to multitask in a fast-paced environment.
    Excellent spoken and written English.
    Swahili language skills are required for candidates applying in Tanzania.
    Calm and professional phone manner.
    Conflict resolution skills.
    Flexibility to work shifts.

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  • Field Technician Renewable Energy at Jaza Energy Inc

    Field Technician (Renewable Energy / Electrical Engineering)

    Job Details
    Job Function: Execution
    Designation: Field Technician
    Level: Not specified
    Employment Type: Contract
    Experience Level: Not specified
    Workplace Type: Onsite
    Locations
    The position is available in the following locations:

    Geita, Tanzania – 0000
    Dodoma, Tanzania – 0000
    Mwanza, Tanzania – 000
    Songea, Tanzania – 0000
    Kigoma, Tanzania – 000

    Company Overview
    Jaza is a solar energy start-up working to power Sub-Saharan Africa, where more than 600,000,000 people live without electricity.
    Jaza believes that a mix of people, technology, and capital can connect its market to the future of how people live and work around the world.
    The company builds solar-powered shops, called hubs, which are used to charge batteries that customers use to power their homes. A single hub serves hundreds of households. Jaza employs women from each community to run the service, empowering them to become leaders, entrepreneurs, and drivers of economic growth within their communities.

    For more information about what Jaza is building, visit: www.jazaenergy.com
    Position Overview
    The Field Technician owns technical operations and technical issues at the assigned cohort. The role is mainly responsible for maintaining reliable technical operations at hubs in the region to ensure hub uptime.
    Accountabilities
    The Field Technician will be responsible for the following key accountabilities:

    Own and manage energy uptime in the cluster to a minimum of 99.9% by ensuring all energy systems are performing as expected and all necessary interventions are planned.
    Ensure packs go through troubleshooting and repair to maintain 98% pack health, with only 2% allowed to be defective at any given time.

    Responsibilities
    The Field Technician will perform the following duties:

    Constantly monitor hub energy in the region to prevent downtime, including time spent in the danger zone.
    Troubleshoot defective packs in the region to ensure that less than 2% of packs are in a defective state.
    Ensure data is collected and logged correctly.
    Monitor Swap% and PV% at all hubs in the region and escalate hubs with more than 80%.
    Complete hub commissioning and testing, and provide sign-off for hub go-live.
    Set up hub phones and hub controllers.
    Maintain accurate records of hub data in the dashboard.
    Accurately file, respond to, update, and escalate technical issues in GitLab.
    Remotely troubleshoot and resolve hub performance issues.
    Travel to hubs to resolve issues that require in-person troubleshooting or repairs.
    Perform routine hub energy system maintenance.
    Ensure connectivity at hubs.
    Monitor and review technical reports.
    Test, troubleshoot, and repair defective products.
    Keep accurate records of hub equipment and product component inventory, including defects.
    Communicate technical issues to the Regional Coordinator.
    Maintain an up-to-date understanding of the roles and technologies of the Field Technician position through the Jaza Tech Handbook.
    Test new products and firmware as needed.

    Must-Have Skills
    Applicants should have skills and knowledge in the following areas:

    Electrical Engineering
    PV Installation
    PV Design
    PV Maintenance
    Electrical Repair

    Qualifications and Requirements
    Applicants should meet the following qualifications and requirements:

    Diploma or Degree in Renewable Energy Engineering and/or Electrical Engineering.
    Prior experience in troubleshooting, repairing, and maintaining electronic devices or systems is highly desirable.
    Familiarity with diagnostic tools, software, and data analysis applications to support effective monitoring and issue resolution.
    Ability to analyze technical problems, identify root causes, and implement effective solutions.
    Clear and concise written and verbal communication skills for interacting with team members, reporting issues, and documenting processes.
    Willingness to continuously learn and adapt to new technologies and procedures.
    Ability to work independently, prioritize tasks, and take initiative in a dynamic environment.
    Ability to collaborate effectively with colleagues and support team goals.

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  • General Manager at Wine To Water Tanzania Water

    General Manager, Tanzania Water Center
    Position Details
    Job title: General Manager, Water CenterOrganization: Wine To Water (WTW)Country: TanzaniaPosition type: Independent ContractorLocation: ArushaReports to: Africa Regional Director
    Our Mission And Core Values
    Wine To Water (WTW) is committed to supporting the life and dignity of all through the power of clean water.
    The vision for the WTW Water Center is to provide an exceptional and interactive visitor experience that raises awareness and inspires guests to be part of the WTW mission.
    Core Values
    Wine To Water is guided by the following values:

    Integrity
    Excellence
    Courageous communication
    Entrepreneurial spirit
    Extreme ownership

    Job Summary
    The General Manager of the WTW Water Center will provide strategic vision and oversee daily operations to ensure high-quality guest experiences, effective staff management, and strong partner development.

    The role includes managing logistics, budgeting, service standards, storytelling, and guest engagement practices. A strong background in cross-cultural communication, fundraising, leadership, and creative guest experiences is essential.
    Key focus areas include:

    Operations and logistics: Oversee all operations, including scheduling, logistics, inventory, global shipping, and customs processes for WTW Filter Build and Water Center activities.
    Guest experience: Ensure high service standards, create high-impact touchpoints, and develop immersion experiences and workshops that inspire people to support the WTW mission.
    Staff management: Recruit, train, and develop an inspiring team to host guests, facilitate workshops, and tell the WTW story.
    Financial management: Prepare and manage budgets and financial reporting.
    Marketing and partner development: Maintain and build partner relationships to develop a fundraising platform through the Water Center that advances the WTW clean water mission.

    Key Responsibilities
    Operational Leadership
    The General Manager will coordinate all logistics, scheduling, inventory management, site development, maintenance, and retail shop operations as part of the Water Center.
    This includes working closely with WTW US operations, global shipping, and finance teams to build a model for operational sustainability under the leadership of the Africa Regional Director.
    Guest Experience
    The General Manager will be part of a collaborative team launching the Water Center in 2026 and will lead ongoing phases to enhance visitor engagement through innovative, hands-on experiences and educational programming.

    Key responsibilities include:

    Personally hosting groups of high-profile guests.
    Establishing protocol and best-practice guidelines for group facilitation.
    Training and leading staff to deliver impactful workshops.
    Inspiring guests to take the next step with WTW.
    Setting the tone for enthusiasm and meaningful guest involvement.

    Partner Development
    The role requires ongoing communication, feedback, and reporting with WTW and key partners to improve and develop guest experiences.
    The General Manager will also foster relationships with:

    Donors
    Sponsors
    Corporate partners
    Key stakeholders within the WTW network

    These relationships will support the expansion of WTW’s network and revenue streams.
    Donor Engagement
    The General Manager will work with WTW US to develop donor engagement tools and support donor and lead generation using database systems, including Salesforce.
    Responsibilities include:

    Incorporating storytelling into the guest experience.
    Supporting the follow-up journey for guests.
    Fundraising for WTW projects.
    Supporting water initiatives within Tanzania.

    Collaboration
    The General Manager will collaborate with WTW Tanzania and WTW US to tell the WTW story through the Water Center.
    The role will also support the development of new initiatives for guest engagement.
    Financial Management
    The General Manager will manage budgets, revenue generation, and financial reporting.
    The role is responsible for:

    Meeting target goals.
    Optimizing costs.
    Maintaining the quality of the guest experience.
    Supporting financial sustainability.

    Staff Leadership
    The General Manager will recruit, train, onboard, and mentor a diverse team of hosts and center staff.
    This includes:

    Enforcing best practices.
    Building cultural sensitivity within the team.
    Ensuring staff can connect with and inspire guests effectively.

    Safety And Compliance
    The General Manager will ensure adherence to health, safety, and local regulations.
    This includes maintaining quality control protocols for the DROP Filter assembly process.
    Requirements
    Experience

    At least 5 years of experience in a similar role.
    Experience in global tourism or a high-end lodge setting is preferred.

    Skills
    The ideal candidate should have:

    Proven leadership experience within the tourism sector.
    Exceptional cross-cultural understanding.
    Strong communication skills.
    Strong organizational abilities.
    Fundraising skills.
    Revenue management skills.
    General management skills.

    Education

    Bachelor’s degree in Hospitality, Tourism, or a related field.

    Soft Skills And Personal Qualities
    The candidate should demonstrate:

    Ability to remain calm under pressure.
    Strong problem-solving skills.
    Exceptional interpersonal skills.
    Cultural sensitivity.
    Project management ability in a dynamic environment.
    Motivation and self-starting ability.
    Positive attitude.

    Additional Requirements
    The candidate must have:

    Work status in Tanzania.
    Ability to live in Arusha or nearby areas.
    Potential ability to travel to other regions.
    Excellent writing, editing, and English presentation skills.
    Proficiency in Google Suite.

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  • Business reporter–Mwananchi job vacancy at Mwananchi Communications Limited

    Business reporter–Mwananchi job vacancy at Mwananchi Communications Limited
    Mwananchi Communications Limited (MCL), a subsidiary of Nation Media Group (NMG), is Tanzania’s largest independent news network with an award-winning presence in print and digital media, and exciting new ventures in innovation and events ecosystems. We are publishers of leading national news brands Mwananchi, The Citizen and Mwanaspoti in print and digital formats and proprietors of the Mwananchi Digital suite of products and Mwanaclick. We are audience-led, market-driven with a clear mission to empower the nation.
    We are looking for a motivated and highly experienced individual to fill the position of:
    1. Business reporter–Mwananchi | 1 post
    Purpose
    Ensures that the business news submitted are factual, of public interest, detailed and well researched in conformity with journalistic ethics, editorial objectives and house style.
    Main responsibilities

    Developing, reports and writing News and Feature stories for the title he/she is assigned to in finished form, so that no major rewrite is required or no extensive additional report is needed.
    Attending assigned news functions, taking notes on location, carrying out interviews, checking facts and making an audio/visual recording as the case may be; writing News or Features at their own initiative, choice and judgment or at the direction of either the Business Editor or Section Editor;
    Ensuring that the material so written reflects a thorough understanding of MCL’s style of journalism as defined in the editorial policy guidelines and objectives, the house style and the journalistic code of ethical journalism;
    Researching and providing background information to make copy complete;
    Briefing the News Editor on stories gathered and writing the selected ones within set deadlines;
    Following news leads and maintaining close contacts with news sources;
    Continually building his/her contacts list and demonstrating its value with consistent exclusive reports or information;
    Responding promptly to news breaks;
    Primarily but not solely responsible for the correctness of facts, content and style of his/her news materials;
    Closely cooperating with photographers from whom he/she orders pictures on the issues he/she covers;

    Minimum qualifications & experience

    Academic: Bachelor’s degree in Journalism or its equivalent from a recognized institution
    Experience: 2-3 years of working experience.

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