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Senior Manager; Brand Strategy, Advertising and Promotion (1 Position(s))

Job Location :
Head Office

Job Purpose:
Responsible for leading the strategic management, development, and execution of NMB Bank’s brand, media, promotions, and advertising initiatives, ensuring consistent brand positioning, effective media presence, and impactful marketing communication that supports business growth and strengthens the bank’s leadership in the market.

Main Responsibilities:
Brand Strategy & Management

Responsible for driving brand visibility, strengthening customer perception, and ensuring that all marketing communications align with the bank’s values, products, and strategic priorities.
Responsible for safeguarding brand equity, driving brand health, optimizing media investment, and ensuring all promotional and advertising activities align with NMB’s strategic objectives and corporate values.
Lead the development, implementation, and periodic review of NMB’s brand strategy to ensure alignment with corporate strategy and market dynamics.
Oversee the consistent application of the NMB master brand and its sub-brands across all touchpoints, ensuring adherence to brand guidelines and visual identity standards.
Manage and monitor brand performance through regular brand health tracking, customer insights, and brand valuation exercises, in collaboration with external partners or agencies
Support cross-functional teams in embedding brand principles into product development, customer experience, and internal culture.
Media Strategy, Planning & Optimization
Support the development and execution of the bank’s annual media strategy across Above the Line (ATL), Below the Line (BTL), digital, and sponsorship channels to achieve optimal visibility and reach target audiences.
Provide strategic input and brand-aligned guidance, ensuring that media decisions strengthen overall brand positioning and campaign effectiveness.
Collaborate with internal and/or external partners responsible for media planning, buying, and performance reporting.
Manage agency relationships to ensure quality delivery, innovation, and compliance with the bank’s marketing and communication policies.
Guide the evaluation of campaign performance and media effectiveness using data-driven insights to inform continuous improvement.
Guide media planning and oversight
Promotions & Campaign Management
Oversee the planning and execution of promotional and tactical marketing campaigns to drive product uptake, enhance customer engagement, and support business objectives.
Ensure all promotions and activations comply with regulatory requirements and internal approval processes.
Coordinate with internal stakeholders and business units to develop targeted campaign calendars aligned with business priorities and customer needs
Advertising & Creative Oversight
Provide strategic leadership in the development of advertising campaigns, from creative briefing to production and deployment.
Ensure advertising messages are compelling, consistent with brand positioning, and reflect NMB’s purpose and values.
Oversee agency and production partners to maintain quality, timeliness, and brand integrity across all deliverables.
Evaluate advertising effectiveness and provide insights and recommendations for future campaigns.
Planning, Budgeting & Reporting
Contribute to the development of the annual marketing and communications plan, ensuring alignment with the overall business strategy.
Support the Head; Brand & Marketing in managing brand, media, and promotional budgets, ensuring prudent use of resources and effective ROI tracking.
In collaboration with third-party research and analytics partners, prepare periodic reports and dashboards on campaign performance, brand health, and media effectiveness for senior management.
Prepare technical reports such as brand valuation, brand health studies, with collaboration with specialized agencies.
Leadership & Stakeholder Management
Lead and mentor a team of brand, media, and promotions professionals, fostering a culture of excellence, creativity, and accountability.
Collaborate closely with business units, digital, retail, and product teams to ensure marketing initiatives support commercial goals.
Maintain strong working relationships with agencies, media houses, regulatory bodies, and key external partners.
Champion brand governance across the bank, ensuring internal alignment and adherence to communication standards.
Drive strong management of the NMB website ensuring value generation and brand presence through the channel.

Knowledge and Skills:

Banking and financial products, services, and customer segments.
Brand management principles and lifecycle strategy.
Strong understanding of banking products, customer segments, and distribution channels (retail, SME, corporate, digital).
Advertising and media planning processes (traditional and digital).
Regulatory and ethical guidelines for marketing in financial services.
Strategic and creative thinker with strong commercial acumen.
Excellent communication, storytelling, and presentation skills.
Deep understanding of brand architecture, positioning, and identity systems.
Strong analytical and project management skills.
Proficiency in digital marketing tools, analytics, and media management.
Ability to lead cross-functional teams and manage multiple stakeholders.
Integrity, initiative, and results orientation
Familiarity with digital analytics tools (e.g., Google Analytics, Meta Business Suite, etc.) to evaluate performance and audience engagement.
Proven ability to manage budgets, timelines, and multiple projects simultaneously.
Evidence of successful brand growth, campaign performance, and customer engagement improvements under previous roles.

Qualifications and Experience:

Bachelor’s degree in Marketing, Communications, Banking, Finance, Business Administration, or related fields.
Professional certification in Marketing (CIM, AMA, or equivalent) is an added advantage
Master’s degree (MBA or MA in Marketing/Brand Management) is an added advantage
Minimum 5 years’ experience in Marketing, Brand Management, or Communications, preferably within the banking or financial services sector.
Proven experience managing large-scale brand campaigns and multi-channel marketing initiatives.
Experience in agency management and budget oversight.
Experience developing campaigns that comply with financial advertising and regulatory standards.
Experience optimizing return on marketing investment (ROMI) through data-driven decision-making.
Demonstrated experience in measuring and reporting marketing ROI, brand equity, and media efficiency.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.

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Senior Marketing Research, Analytics, and Consumer Insights Manager (1 Position(s))

Job Location :
Head Office

Job Purpose:
Responsible for helping businesses make data-driven decisions by analyzing market trends, consumer behavior, and competitor strategies. This role is essential in optimizing marketing campaigns, identifying business opportunities, and ensuring that marketing efforts are aligned with industry shifts and customer demands. By leveraging data analytics, market research, and digital insights, the specialist helps the Bank stay competitive and maximize its marketing ROI.

Main Responsibilities:
Marketing Research & Analytics

Conduct in-depth market research to identify trends, growth opportunities, and competitive landscapes.
Analyze consumer behavior, purchase patterns, and engagement metrics to refine marketing strategies.
Gather and interpret data from multiple sources, including surveys, social media, website analytics, and industry reports.
Develop detailed reports and dashboards to support data-driven decision-making for marketing and business teams.
Monitor and evaluate competitor strategies, pricing models, and customer feedback to improve market positioning.
Collaborate with the marketing, sales, and product teams to optimize campaign targeting and messaging.
Utilize tools like Google Analytics, CRM software, Tableau, and Excel to track and visualize data.
Forecast market trends and consumer preferences to help shape future marketing initiatives.
Provide actionable insights that drive customer acquisition, engagement, and business growth.
Stay updated with the latest advancements in marketing technology, AI-driven analytics, and data
Consumer Insights
Conduct comprehensive quantitative and qualitative research to understand consumer preferences, trends, and competitive landscapes.
Design and execute consumer surveys from end-to-end to gather feedback and insights on products, promotion, and brand perception.
Develop detailed profiles of target consumers, including their needs, preferences, and pain points.
Moderate focus groups, in-depth interviews, and analyze qualitative outputs
Present findings and insights to senior management and other internal stakeholders through reports, presentations, and visualizations.
Understand the role of AI in market research as a tool, leveraging it where necessary.
Data Analysis
Analyze data collected from various sources, such as surveys, social media, and sales reports, to identify patterns, trends, and opportunities.
Monitor and assess the strategies and performance of competitors to identify strengths, weaknesses, and potential threats.
Anticipate future market trends and consumer behaviors to help the Bank stay ahead of the curve.
Leverage data analytics tools, CRM systems, and other technology to streamline data collection and analysis processes.
Brand Monitoring
Track brand mentions and sentiment across different online and offline channels to gauge brand health and reputation.
Manage brand health, brand lift, and equity trackers across platforms and synthesize them into cohesive narratives
Identify and segment target consumer groups based on demographics, psychographics, and behavioral characteristics.
Measure and monitor customer satisfaction and loyalty through surveys and feedback mechanisms.
Provide insights and recommendations to guide product development and innovation, ensuring that products align with consumer demands.
Marketing Strategy
Collaborate with marketing teams to develop effective marketing strategies and campaigns based on consumer insights.
Ensure that data collection and analysis adhere to legal and ethical standards, especially concerning consumer privacy.
Own end to end creation of insights presentations from storyline to final edits, including Board level materials.
Manage the budget allocated for research and insights activities efficiently.

Knowledge and Skills:

Banking and financial products, services, and customer segments.
Brand management principles and lifecycle strategy.
Advertising and media planning processes (traditional and digital).
Regulatory and ethical guidelines for marketing in financial services.
Experience in business operations, analytics, and data visualization to create insights, improve outcomes, and ensure collaboration among our teams.
Results-oriented, innovative, and detail-driven.
Strategic and creative thinker with strong commercial acumen.
Excellent communication, storytelling, and presentation skills.
Strong strategic thinking and analytical capability.
Excellent understanding of digital ecosystems, customer journey design, and marketing automation.
Exceptional communication, storytelling, and stakeholder management skills.
Proven ability to lead cross-functional teams and manage agency relationships.
High level of professionalism, integrity, and customer-centric focus
Familiarity with banking regulations, compliance standards, and consumer protection laws related to financial advertising.

Qualifications and Experience:

Bachelor’s degree in Marketing, Business Administration, Economics, or Finance or Actuarial Sciences.
Master’s degree (MBA or MSc in Marketing, Digital Strategy, or related discipline) is an added advantage.
Professional certification in Product & Digital Marketing will be an added advantage
Minimum of 4 years’ experience in Marketing, preferably in retail banking or financial services.
Experience in business operations, analytics, and data visualization to create insights, improve outcomes, and ensure collaboration among teams is desired.
Experience with statistical techniques and predictive modeling using tools such as SPSS, SAS, Python or Adobe Analytics
Expertise in creating insightful dashboards and reports, supported by visual storytelling for executive team members.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.

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EMPLOYMENT OPPORTUNITY
 Helvetas Tanzania is a Swiss NGO registered in Tanzania with head offices in Switzerland, Germany and the USA, Helvetas is working in 30 countries in Africa, Asia, Latin America and Eastern Europe (www.helvetas.org). In Tanzania we implement development projects in the areas of Skills, Jobs & Income (SJI), Voice, Inclusion & Cohesion (VIC), and Water, Food & Climate (WFC).
HELVETAS is launching an exciting three-year initiative titled “Innovative Engineering for Safer Connectivity” (January 2026 – December 2028) in Tanzania. The project aims to improve rural connectivity and access to essential services – such as healthcare, education, and markets – for smallholder communities in Morogoro, Ulanga, Malinyi, and Mvomero Districts. By reducing risks from flooding, lowering transportation costs, and enhancing communication, the project seeks to save lives, strengthen resilience, and facilitate better service delivery. A core component involves constructing cost-effective and durable trail bridges in collaboration with local stakeholders. To achieve this, Helvetas will closely work with its Nepal-based technical partner, “Track for Change” – renowned for its trail bridge expertise in Nepal and several African countries. The project emphasizes capacity building and active engagement of local actors— including communities, Local Government Authorities (LGAs), and the private sector—in planning, implementing, and maintaining infrastructure.
Helvetas Tanzania looks for an enthusiastic colleague for the following post:
Position:                     Project Officer (PO)
Project:                       Innovative Engineering for safer Connectivity
Location:                    Morogoro
Contract Duration      2 years with possibility to extend
 
Overall Responsibilities

Support PM in overall planning and implementing the program to deliver the output and outcome as stipulated in the project document and its log frame
Acquiring/deepening technical know-how on trail bridge technology and becoming resource person for its dissemination in the future
Preparation of detail project report (survey & design, cost estimate & BoQ) of at least six trail bridges
Capacity development of relevant government institutions, private sector, NGOs, education institutions and local communities to ensure the program sustainability and its scaling
Provide technical support & supervision during entire construction cycle ensuring completion of at least six demonstrative trail bridges in time and in quality
Solely responsible for entire engineering management of the program

Basic Education: Bachelors’ degree in Civil Engineering (must be a registered Civil Engineer).
 
Professional Experience: 

Proven experience in applying participatory methodologies towards planning, delivery, and monitoring of rural access programs
At least 8 years’ experience in developing and implementing infrastructure projects in rural settings.
Experience in working with both public and private sector actors, including experience in working with TARURA.
Experience of working with and building capacities of multidisciplinary local teams drawn from government, civil society and the public sector

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Job Vacancy: Car Driver (Land-Cruiser)
Organization
High Commission of India, Dar es Salaam
Position
Flag Car Driver (Land-Cruiser)
Location
High Commission of India P.O. Box 2684, Plot No. 213/51, Shaaban Robert Street, Dar es Salaam
Terms & Conditions

(i) Qualification: Form IV
(ii) Valid Driving License
(iii) Experience in driving: 5 Years
(iv) Police record: Appointment is subject to police clearance
(v) Language known: English in addition to Swahili
(vi) Health & Medical: The person should be in good health and mentally fit. The medical certificate will be required before issuing appointment
(vii) Salary per month: USD 650/- plus allowances approved by Government of India

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KEY RESPONSIBILITIES

Growth in business volumes, customer base and wallet share.
Adequacy of personal competence to effectively perform Relationship Management tasks.
Consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment.
Minimization of exposures to and impact of risks associated with KYC, AML and portfolio maintenance.
Quality of management of customer expectations.
Retention of quality portfolio all the time

 
DAILY RESPONSIBILITIES

To create and manage corporate banking relationships and ensure optimal sells to all the customers being treasury customers, retail by way of joint calls and cross selling. Creatively tailor products to meet individual customer needs.
Grow the corporate banking customer base by recruiting new customers, and wallet sizing to the existing customers to attain high returns.
To manage the customers relationships to ensure retention by making sure that all the complaints raised by them are resolved within a reasonable and agreed time
Monitor and ensure that there are no excesses that are not approved.
Work in close partnership with Credit team, Branch managers, Head Corporate Relationship Management, Director Corporate banking to ensure that the credit requests for new and existing facilities are correctly prepared in accordance with KCB and/or group policies.
After consideration of individual case merits, recommend credit requests for approval to relevant authorities.
Liaise and provide leadership to corporate bankers in areas of expertise, particularly in regards to provision of quality service to customers.
Provide feedback to the Unit Head- Relationship Management and Corporate Director, or relevant parties in regards to service provision to customers and the trend of assets and liabilities
Responsible for delivering a service to customers that matches the Bank’s mission statement.
Be conversant with the KYC requirements.  Undertake actions to ensure compliance and report suspicions.  Exercise due care and diligence in ensuring all anti-money laundering and KYC requirements are complied with.

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Role Purpose
We are seeking a highly experienced and delivery-focused Project Manager to lead the end-to-end execution of complex irrigation infrastructure projects. This role is pivotal in ensuring the successful planning, design, implementation, and operational integration of irrigation systems that drive agricultural productivity and sustainability.
With a strong emphasis on project management excellence, the successful candidate will oversee capital project delivery, manage cross-functional teams and contractors, and ensure alignment with strategic agricultural goals. This is a hands-on leadership role requiring deep technical knowledge, field-based execution, and a relentless focus on delivering value through infrastructure performance, operational readiness, and continuous improvement.
Key Responsibilities
Health & Safety Leadership

Champion a culture of safety across all project phases.
Ensure full compliance with health and safety regulations and internal protocols.

Project Management & Delivery

Lead the full lifecycle of irrigation and drainage infrastructure projects, from concept to commissioning, ensuring strong interface with the RDO team, agricultural operational and engineering teams
Own and manage project business cases, ensuring financial integrity and alignment with strategic plans.
Develop and maintain detailed project schedules using RDO methodologies to ensure timely and cost-effective delivery.
Lead adherence to RDO project governance, ensuring controls, risk mitigation, and milestone tracking.

Agricultural Infrastructure Support

Serve as the principal engineering advisor to the Agriculture Department, ensuring infrastructure meets evolving agronomic needs.
Translate production goals into technical project requirements and delivery outcomes.

Contract & Stakeholder Management

Procure, negotiate, and manage contracts with 1C teams, external vendors and contractors.
Monitor performance, quality, and delivery timelines to ensure alignment with project objectives.

Design & Technical Oversight

Lead the evaluation and selection of irrigation system designs tailored to site-specific conditions.
Ensure all design alternatives are rigorously assessed for cost-effectiveness, sustainability, and performance.

Maintenance & Reliability

Develop proactive maintenance strategies, including critical spares planning and inventory optimization.
Support operational teams in minimizing downtime and maximizing system reliability.

Change Management & Upgrades

Drive infrastructure upgrades through structured change management processes.
Ensure seamless transitions with minimal disruption to ongoing operations.

Training & Capability Building

Deliver technical training and support to field teams and operators.
Build operational confidence and competence in system use and maintenance.

Project Handover & Operational Integration

Ensure comprehensive handover of completed projects to operations, including documentation, training, and SOPs.

Governance, Compliance & Reporting

Ensure all projects comply with internal governance frameworks, regulatory standards, and H&S requirements.
Track and report through the RDO on project performance, ROI, and alignment with strategic agricultural outcomes.

Risk & Quality Management

Apply structured risk management and quality assurance practices throughout the project lifecycle.

Job Qualifications & Experience

Bachelor’s degree in Engineering or a related technical discipline.
Minimum 7 years of relevant experience in irrigation project delivery.
Project Management qualification
Familiarity with industry-standard contract forms and procurement processes.
Experience with sugarcane irrigation systems is a strong advantage.
In-depth knowledge of capital project processes and systems.

Expertise and Skill

Proven track record in delivering large-scale irrigation infrastructure projects in agricultural environments.
Deep technical expertise in irrigation system design, installation, and lifecycle management.
Strong project management capabilities, including scheduling, budgeting, and stakeholder engagement.
Demonstrated ability to lead field-based teams and drive operational excellence.
Experience in change management and continuous improvement within operational settings.
Excellent communication, planning, and problem-solving skills.

This role is ideal for a results-driven engineering leader who thrives on delivering infrastructure that transforms agricultural performance. If you’re passionate about project execution, operational impact, and sustainable irrigation solutions, this is your opportunity to lead from the front.
Terms of Service: The successful candidate will be engaged on a Fixed Term Contract.
All interested candidates, who meet the above requirements, please apply for the position on or before 2nd December 2025. Only shortlisted candidates will be contacted.
Kilombero Sugar Company Limited is an equal opportunity employer. Women and people with disability are highly encouraged to apply.
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Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?
The key purpose of this role is to manage efficiently the CXC agent team assigned, executing the strategies that will allow the team to meet the commercial objectives, assuring that the team meet their KPI’s and generate an effective alignment between the team in the ground and the CXC Team
Key Roles and Responsibilities:

Supervise his/her team to assure the correct management, aligning and coaching the team identifying the market’s opportunities with the ultimate goal to guarantee the commercial objectives of the area.
Develop the team members through a coaching related activity, listening to their calls and identify the rooms to improve in order to maximize the productivity, DIGITAL ADOPTION and sales effectiveness.
To assure that the team assigned is complying with the productivity indicators such as (Contractibility rate, Strike Rate, Quality of the Call) as well as the KPIs such as Volume target, coverage and high profit
volume target.
Control the technological tools given to the team assuring the well-functioning of the tools to perform the required job.
To control and administer his HR allocated, such as annual leave, permits, or any issue related to their safety and well-being. This must be communicated to the CXC team leader and HR BP to manage the
issue proactively.
Channel identified issues to the CXC Team leader with the cross-functional areas to have the respective solution for these specific issues.
Provide feedback to the CXC Team leader and CXC Manager in writing around the performance of the team and any issue related to that performance. Assure that each routine is compiled by the team
member

Key Attributes and Competencies:

Service oriented, Sales/Commercial oriented, Effective communication skills
Strong problem-solving skills
Strong presentation skills and ability to articulate views clearly and logically
Proactive and innovative approach to analysis
Resilience and ability to work in a pressurized environment
Investigative skills
Honesty and integrity

Minimum Requirements:

Degree level qualification or equivalent, preferably in Commerce
2 to 5 years of relevant commercial experience, including experience and
analysis
Experience in reporting set up, analytics and sales insights
Computer literacy – Basic knowledge of Excel/Word

Additional information:
• Band: VIII
ABInBev is an equal opportunity employer and all appointments will be made in line with
SAB employment equity plan and talent requirements.
The advert has minimum requirements listed. Management reserves the right to use
additional/ relevant information as criteria for short-listing
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This position will be based in the Tabora Region of Tanzania. The application deadline is Saturday morning, November 29th.
This intermediate learning professional is tasked with partnering with cross-functional specialists to enhance the capacity-building of program support and partnership leading to the design of effective learning processes, contextualizing content and delivering live and virtual learning events in alignment with a national learning strategy. Further, this learning professional may select, oversee, and evaluate training vendors to provide, develop, and/or deliver training interventions. At this career level, the incumbent generally conducts standard program learning projects independently or supports major and initiatives. Normally working within his or her assigned clusters or geography, the learning professional independently carries out a full learning cycle, including needs analysis, design & development, implementation and evaluation. He or she may coach other program learning professionals.
Responsibilities

Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
Contextualizes learning solutions for individual FCPs (Frontline Church Partners) and maintains the materials for learning solutions for FCPs based on analysis of identified needs. Further, prepares for and addresses participant inquiries about subject matter. Actively collaborates with other learning professionals to carry out national learning strategy.
Delivers formal and informal learning solutions including areas such as child development, child protections, developmental mindset, health interventions, and others. Combines platform delivery and a variety of facilitation skills to create meaningful and engaging group experiences virtually and in-person. Develops and implements activities to contextualize content and reinforce key learnings and assess effectiveness.
Creates a dynamic learning environment to meet specific learning objectives, guiding participants, in small and medium group settings, through structured learning and interaction using various learning facilitation techniques, adjusting style as necessary for culture and knowledge level.
May participate in auditing and evaluating existing content together with other cross-functional specialists as needed, assesses needs and results, assists with development of new learning programs and curriculum, modifies existing learning programs, or recommends changes as appropriate in alignment with the national learning strategy.
Plans and coordinates logistics for training events and delivers learning opportunities for small and medium groups. May select, oversee, and evaluate training and learning vendors to provide, develop, and/or deliver training for church partners.
Contextualizes and may deliver assigned content for local church and Compassion ministry culture using different platforms/blended learning (i.e. local, remote, large group, instructive, facilitative, computer-based training, etc.).
Coordinates and contextualizes learning approach in partnership with cross-functional staff to meet unique learning needs of partners. Coordinates with subject-matter experts to ensure relevancy and simplifies program concepts for learning transfer, providing insight of emerging learning and development strategies and best practices to enhance the success of assigned learning programs.
Compiles data to measure learner performance and learning program effectiveness. Collaborates cross-functionally to identify gaps and improvement opportunities. Assesses and reports learner performance and learning transfer to appropriate levels of leadership. Reports on church partner child protection training completions in alignment with ministry expectations and policies.
Participates in international communities of practice for learning professionals to promote the development of others and apply best practices. Shares best practices with others within the country and across the region.
May facilitate non-training program events such as team-building, strategic planning, brainstorming, or other group sessions for partners. May coach and provide program learning expertise to support staff and other professionals.

Faith

Has a personal relationship with Jesus Christ.

Culture

Accountable for supporting, upholding, and engaging in Compassion’s core “Cultural Behaviors” in all internal and external communication and relationships.

Education

Bachelor’s Degree in Education with IT.

Experience

3+ years of relevant experience in instructional design and book layout.
eLearning experience
Tools: Adobe InDesign and Articulate 360

*Equivalent education, training and/or certification may be substituted for experience and education shown above
Working Environment
Office – Standard Office Environment
Physical Demands
Sitting, standing, and/or walking for up to 8 hours per day
Travel Requirements
May be required to travel up to 40% of normal schedule
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Job Function:
The Customer Service Officer serves Ports & Terminal customers by answering product and service related enquires, suggesting information about possible resolutions, handling customer registrations, resolving complaints, prepare correspondences, and fulfil customer needs to ensure customer satisfaction.
Has knowledge of commonly used concepts, practices and procedures within the field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor. The target is to ensure excellent service standards and maintain high customer satisfaction.
Key Accountabilities:

Open and maintain customer accounts by recording account information.
Inducting customers on the services available on DP World Dar es Salaam online platform CCS and any new product offerings from Port & Terminals.
Attending and providing timely response to enquiries or feedback requests from customers.
Provide accurate, valid and complete information by using the right methods/tools.
Handle and respond to customer complaints via phone, email, WhatsApp, or other social media channels.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Log all Customer complaints in CRM for follow up and provide timely resolution.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Identify and assess customers’ needs to achieve customer satisfaction.
Prepare product or service reports by collecting and analyzing customer information.
Close out all open call records and ensure callback requests are attended on time.
Follow communication procedures, guidelines, and policies issued from time to time,
Go the extra mile to engage with customers and develop customer loyalty.
Build sustainable relationships and trust through open and interactive communication.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Keep records of customer interactions, process customer accounts and file documents in CCS and CRM as required.
Work with Customer Service Supervisor / Manager to ensure delivery of quality service to Port & terminal customers.
Compile reports on overall customer satisfaction and assist Customer Service Manager to conduct Customer satisfaction surveys.

Qualifications:

University Degree/ bachelor’s degree in business administration, communication, marketing, public relations or related fields is an advantage.

Skills and Experience:

Proven customer support experience desirable though not compulsory.
Able to communicate effectively in English / Swahili (Verbal / Written).
Computer Skills, working knowledge of MS office applications.
Excellent telephonic skills and active listening.
Working knowledge of CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of personalities.
Excellent communication and presentation skills.
Ability to multi-task, prioritize and manage time effectively.
Good negotiation skills.
Positive Attitude and Adaptability.
Attention to Detail.
Problem Solving.
Ability to Work Under Pressure.

About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW TO CHANGE WHAT’S POSSIBLE FOR EVERYONE.
EEO Statement
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of gender, disability, race, religion, or belief.
Work placement directory
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
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We are seeking an experienced and dynamic Security Lead to lead and build the security department at Tanganyika Blue. The ideal candidate will be responsible for building the security department from ground up, with full accountability for safeguarding our fish farming operations (in ponds and lake cages), infrastructure, personnel and transportation. They will have a proven experience and background in security operations.
Job Description

Design and implement the entire security framework and system (standard operating procedures, reporting lines, response protocols).
Recruit, train and manage a security team together with other departments.
Lead security operations on land (ponds), on water (lake cages), and in transit (vehicles).
Specify and oversee installation of security technical systems.
Liaise with law enforcement and regulatory bodies.
Manage high-risk situations including theft, intrusion, or conflict escalation.
Conduct investigations and background checks.
Ensure proper licensing for the use of arms (firearms), if necessary.

Qualifications

Minimum of 5 years of experience in similar role, with a proven experience in security operations preferably in operational security roles, and high-mobility asset environments (e.g. transportation, logistics, fuel/petroleum)
Strong leadership skills with a track record of building and leading effective teams.
Excellent communication, problem solving and interpersonal skills.
Strong spoken and written English and Swahili
Proficiency in using security management software and Microsoft Office suite e.g. Teams and Outlook.
Strategic and innovative in risk analysis and fast response planning.
Technical know-how on security equipment, lighting, surveillance systems and operations.

What We Offer:

Competitive salary and benefits package.
A collaborative and inclusive work environment in a unique and beautiful location.
Opportunity to make a significant impact in a pioneering aquaculture venture.
Professional development opportunities and the chance to grow with the company.

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