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At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role Purpose
To support the Vodacom Business Unit (VBU) by extracting, analyzing, and reporting on enterprise business performance and customer value propositions. This includes tracking key revenue drivers, connections, subscriptions, recharges, product and device performance, partner trends, and customer segment insights to inform strategic decisions.
 
Key Accountabilities & Decision Ownership
•Performance Reporting:
oExtract and consolidate detailed sales performance data for daily, weekly, monthly, and quarterly reports.
oAnalyze product and solution performance metrics.
•Reporting Development:
oCreate and maintain standard and ad-hoc reports to support recurring business needs.
oDevelop insights to inform marketing strategies aimed at driving customer value, revenue growth, loyalty, and retention.
•Strategic Insights:
oProvide data analysis to assess the impact of new products, campaigns, promotions, and operational strategies.
oEvaluate commission model changes and their competitive implications.
•Data Governance:
oEnsure the security, access control, and quality of information infrastructure and records.

Who you are

Technical & Professional Qualifications
•Bachelor’s degree in Computer Science, MIS, Economics, Business, or Marketing.
•Proficiency in IT database querying is essential.
•Project Management certification is an added advantage.
•Minimum 5 years of experience in CVM and performance reporting.
Core Competencies, Knowledge & Experience
•Analytical Thinking: Ability to interpret complex data and translate it into actionable insights.
•Technical Proficiency: Strong database querying (e.g., SQL), data visualization, and statistical analysis skills.
•Advanced Excel & Presentation Skills: Ability to create impactful reports and dashboards.
•Business Acumen: Understanding of enterprise business models, KPIs, and customer value management.
•Communication Skills: Clear and effective communication of insights to both technical and non-technical stakeholders.
•Attention to Detail: High level of accuracy in data handling and reporting.
•Collaboration: Ability to work effectively in cross-functional teams and manage multiple stakeholders.
•Problem Solving: Proactive in identifying issues and proposing data-driven solutions.
•Time Management: Ability to manage multiple reporting cycles and ad-hoc requests under tight deadlines.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
Tanzania job vacancies

What’s in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

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September 2025

Job Description

Job Summary

Ifakara Health Institute is seeking a highly motivated and experienced Research Officer (Medical Doctor) to work under the CDCI unit. The Medical Doctor is expected to play vital role in evaluate, diagnose, treat and manage patients with HIV and or Tuberculosis in the in- and outpatient facilities of SFRH

Responsibility:
Responsibilities

Treat PLHIV and/or Tuberculosis according to National Guidelines for Clinical Management of HIV/AIDS and TB, Standard Treatment Guidelines, and Local guidelines
Diagnose and treat opportunistic infections (OI) and/or referral to appropriate departments
Maintain proper patient documentation, filling of case report forms (CRF) including CTC ½
Consultation and ward rounds to PLHIV admitted to different departments at SFDRH
Working in full agreement with the job descriptions; CDCI, Hospital, and government (MOHSW) regulations
Provide health education and adherence counseling to PLHIV and clients attending CDCI
Attend all compulsory meetings such as every Monday, Tuesday, Wednesday, and Thursday 7.45/8.00-9.00 at CDCI and Friday 07.45-9.00 at SFDRH clinical hall. Attend scientific meetings at Ifakara Health Institute (IHI)
Contribution in planning, coordination, and performance of research activities/studies organized by IHI and other partners
Any additional task by the PL and/or site director of IHI and/or director of SFDRH when necessary

Skill :
Desired Skills

Interest in TB/HIV
High motivation for research activities
Excellent interpersonal skills and a collaborative management style
Capable of building and sustaining relationships with senior professionals
Planning and organizing
Professional attitude to work and clear work ethics
Result orientated

Qualification Required:
Essential Qualification

Degree of Doctor of Medicine (MD)
Certificate of Internship
MCT Registration and Retention
At least 1 year of experience in similar role

Preferred Language Skill :
Prefered Language

Fluent in both Swahili and English

Job Opening date : 10-Sep-2025
Job closing date : 23-Sep-2025

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KARIBU TANZANIA ORGANIZATION
Job Advertisement: Communication Officer (1 Position)
Job Advertisement: Communication Officer (1 Position)
Location: Dar es Salaam, Tanzania
Organization: Karibu Tanzania Organization (KTO)
Job Type: Full-time
Reports to: Head of Programs and Partner Collaboration
Deadline for Applications: 16th September 2025
About Karibu Tanzania Organization (KTO):
Karibu Tanzania Organization (KTO) is a dynamic national-level non-governmental organization (NGO) dedicated to advancing education and community development across Tanzania. As an umbrella organization, KTO represents all 55 Folk Development Colleges (FDCs), promoting Folk and Adult Education, Community Development, and Vocational Training.
Established in the 1990s through collaboration between Tanzanian FDCs and Swedish Folk High Schools, KTO is grounded in a commitment to global solidarity. Our work connects FDC principals, staff, participants, and local communities forming a strong nationwide network that fosters education, skills development, and social transformation.
KTO collaborates closely with the Ministry of Education, Science, and Technology (MoEST), other government ministries, and both national and international partners. As part of our strategic expansion, we are extending our impact to Zanzibar, addressing high dropout rates and the lack of accessible vocational education for young people. By piloting the FDC model in Zanzibar, KTO aims to deliver vocational training and education tailored to community needs.
Position Overview:
Karibu Tanzania Organization (KTO) is seeking a Communications Officer to lead the creation of engaging content across various digital and traditional media platforms, ensuring strong visibility for KTO’s programs and impact. The role involves content creation, photography, videography, social media management, and coordination of media coverage for events and campaigns. The ideal candidate should have strong skills and interest in media production, digital marketing, and communications, and be passionate about contributing to a dynamic, mission-driven organization.
Key Responsibilities:

Create and curate content for social media platforms (Facebook, Instagram, Twitter/X, LinkedIn, etc.).
Produce videos, photos, and other visual content for marketing and promotional materials.
Write and edit blog posts, articles, newsletters, and social media captions.
Manage the organization’s website and social media accounts, ensuring timely updates and engagement with followers.
Assist in developing and implementing media campaigns to increase brand awareness and engagement.
Draft press releases, media briefs, and other written communications for internal and external use.
Monitor media coverage, track digital campaign performance, and prepare analytical reports.
Contribute to the development and execution of the organization’s media and communication strategy.
Maintain and update KTO’s member and stakeholder database.
Coordinate with program team to document success stories, case studies, and human-interest features.
Ensure branding consistency across all communication materials and platforms.
Perform other media and communication-related tasks as required.

Requirements:

Bachelor’s degree in Media Studies, Communications, Journalism, Marketing, or any related field.
Minimum of two years’ experience in media, communications, or digital marketing.
Strong interest and proven skills in social media management, digital marketing, and content creation.
Proficiency in using social media platforms and tools (e.g., Facebook, Instagram, Twitter/X, LinkedIn, Canva).
Knowledge of photo and video editing software (e.g., Adobe Premiere, Final Cut Pro, Photoshop, or Canva).
Excellent written and verbal communication skills in English and Kiswahili.
Strong creative, organizational, and multitasking abilities with a keen eye for detail and visual aesthetics.
Ability to work independently and collaboratively in a dynamic environment.
Passion for folk and adult education, FDCs, and community development.
Basic computer skills (Microsoft Word, Excel, PowerPoint) and familiarity with digital communication tools.
Willingness to travel and engage in community-based fieldwork as needed.
Knowledge of branding and public relations principles (advantageous).

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JOB PURPOSE:
Lead the design, development, and maintenance of impairment models, ensuring compliance with regulatory standards and best practices. Serve as a subject matter expert, driving enhancements across key model components and overseeing model performance and governance. Collaborate with internal and external stakeholders to support accurate impairment reporting and continuous model improvement.
DUTIES AND RESPONSIBILITIES:

To take a leading role in the design, development, and maintenance of IFRS 9 impairment models to ensure alignment with best practices.
To act as a subject matter expert across all aspects of IFRS 9 model development.
To enhance and recalibrate IFRS 9 components, including Probability of Default (PD), Loss Given Default (LGD), Exposure at Default (EAD), and macroeconomic scenario modeling.
To review the Expected Credit Loss (ECL) assumptions to ensure ongoing IFRS 9 compliance and relevance.
To maintain robust model management processes in accordance with Credit Policy and regulatory requirements.
To evaluate model adjustments, including macroeconomic inputs, to support model accuracy, stability, and compliance.
To continuously monitor the external environment to refine model assumptions, improve insight generation, and identify opportunities for innovation, tools, talent, and partnerships.
To monitor and interpret model performance, ensuring outcomes are reliable and compliant with current regulations.
To serve as the primary point of contact for internal stakeholders, regulators, and external auditors regarding IFRS 9 models.
To collaborate closely with Finance and Credit teams to ensure the efficiency and accuracy of the impairment reporting process.
To ensure adherence to relevant governance frameworks and oversight requirements

MONITORING,REPORTING AND ADMINISTRATION

To collect, validate, and analyze project and portfolio data for reporting to management, committees, and regulators.
To prepare periodic reports on project performance, risks, and financial product utilization.
To maintain accurate records, financial models, and knowledge management tools for accountability and learning.
To support administrative tasks such as budget monitoring, procurement follow-up, and preparation of briefing notes.
To support internal capacity building through peer learning and knowledge-sharing activities.
To perform any other related duties as may be assigned by the Credit Administration and Monitoring Manager

QUALIFICATIONS AND EXPERIENCES

Bachelor Degree in one of the following fields; Agricultural Economics & Agribusiness, Agricultural extension, Economics, Business Administration, Banking, Accountancy, Banking and Finance, Economics, Commerce or equivalent qualification from recognized institutions
Working experience of at least seven (7) years of relevant experience in financial modelling, project finance, investment analysis, or development finance.
Strong financial modelling skills (Excel-based and/or specialized modelling tools).
Knowledge of derivatives, risk management instruments, and capital management transactions is desirable.
Proficiency in MS Excel, financial databases, and exposure to Power BI is an added advantage.

KEY COMPETENCIES

Strong analytical, quantitative, and problem-solving skills.
Expert in IFRS 9 model development methodologies used for secured and unsecured credit products.
Detailed understanding of effective model management principles.
IFRS 9 subject-matter expert with working understanding of IFRS 9 methodologies and models, impairment process, model inputs, forward economic guidance, stage allocation, disclosures and financial reporting
Experience of financial reporting processes
Experience of credit processes

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Senior Manager SME Position at Tanzania Commercial Bank
About Tanzania Commercial Bank Tanzania Commercial Bank is dedicated to providing competitive financial services to customers while creating value for stakeholders through innovative products. The bank’s vision is “to be the leading bank in Tanzania in the provision of affordable, accessible, and convenient financial services.” Committed to effective human capital management, the bank focuses on attracting, retaining, and developing a highly capable and qualified workforce to enhance its operations and contribute to the nation’s growth.
Position Overview The Senior Manager SME position (Rank: Principal Relationship Officer I) is within the Retail & SME Banking Department, reporting to the Director of Retail & SME Banking. Based in Dar es Salaam, the role is graded at COBSS 9 (Principal Officer level I) and offers a competitive salary package and benefits.
Position Objective The Senior Manager SME is primarily responsible for growing, managing, and supporting the allocated SME portfolio budget. The role focuses on building and maintaining relationships with SME clients to nurture customer loyalty, expand the client base, and achieve sales and revenue targets while improving customer satisfaction. Key objectives include driving New to Bank (NTB) acquisitions, retaining clients through transactional products and client management strategies, and ensuring efficient delivery of products and solutions. The role serves as a single point of contact for clients’ banking and financial needs, ensuring growth and diversification of revenue and meeting balance sheet and P&L budgets.
Key Responsibilities

Expand portfolio activity through proactive customer engagement and visitations.
Assess portfolio risks, minimize Non-Performing Assets (NPA), and maintain a high-quality SME portfolio.
Recruit new SME clients for both asset and liability portfolios.
Minimize non-performing assets by proactively following up on unpaid arrears and excesses per the bank’s credit policies.
Conduct research to identify potential new customers and maintain a database of prospects.
Receive, appraise, and recommend SME proposals to the Director of Retail/Chief Manager SME.
Collaborate with Branch Managers and SME Relationship Managers/Officers to grow and maintain the SME portfolio.
Manage defaulting facilities and propose workout strategies, including restructuring exposure for approval, to minimize losses.
Write weekly sales performance and business pipeline reports across all SME product ranges.
Plan weekly sales activities, visit targeted customers and prospects per TCB Sales practices, and optimize transformation (strike) rates.
Prepare weekly reports analyzing sales achievements with the SME Manager and plan corrective actions for variances.
Monitor overstepping reports and provide appropriate advice.
Drive business performance against Key Performance Indicators, including balance sheet growth, sales, revenue, credit, and customer experience, while adhering to customer needs and risk procedures.
Develop periodic activity reports and centralize customer visit reports.
Participate in employee training programs.
Develop, maintain, and expand relationships with SME and mortgage customers to build a high-quality asset book.
Ensure compliance with credit and regulatory guidelines.
Collect, process, and resolve customer complaints, proposing effective solutions.
Review and report total segment performance to the Head of Consumer Banking and Head of Products on a daily, weekly, and monthly basis, developing short-term strategy shifts to meet targets.
Build proactive relationships with internal stakeholders, including Product, Marketing, Credit, Bancassurance, and Corporate Banking teams, to drive performance.
Understand local business drivers and issues impacting segment performance.
Ensure deposit retention at competitive levels, considering optimal cost of funds to avoid business loss.
Monitor fixed deposit (FD) maturities regularly, manage retention, and engage customers for CASA transactability.
Understand and articulate aggregated portfolio requirement feedback to shape customer propositions and product offerings.
Ensure high-quality, knowledgeable service levels by working closely with branches to exceed customer expectations.
Act as the escalation point for customer pain points or serious complaints, addressing issues quickly and visiting key clients (e.g., high net worth) upon request from branch managers or relationship officers.
Ensure the segment operates compliantly, adhering to company and regulatory requirements to achieve satisfactory audit grades.
Monitor and control book performance to meet the bank’s risk appetite, reviewing remediation action plans as needed. propuesta de reactivación o cierre de cuentas inactivas antes de la aprobación final.
Monitor account inactivity and recommend reactivation or closure prior to final approvals.
Understand and manage risks and risk events relevant to the role.
Control Non-Performing Assets within regulatory and industry standards.
Identify, understand, and control lending processes to minimize operational risk.
Ensure adequate credit skills and implement training programs where necessary.
Achieve SME Banking Net Promoter Score (NPS) targets.
Meet SME MIS ratio targets (e.g., higher CASA versus fixed deposits).
Effectively manage staff through development and performance management where applicable.
Maintain strong relationships with branch teams, business segments, and enablers.
Prepare and circulate business performance reports to management weekly and monthly, participating in department, branch manager, and credit meetings.
Prepare additional reports as required by management or committees.
Perform any other duties assigned by the supervisor.

Qualifications, Skills, and Experience

Master’s Degree in Banking, Economics, Commerce, Business Administration, Accountancy, Finance, Entrepreneurship, or equivalent from a recognized institution.
At least 16 years of working experience in balance sheet growth, focusing on Current and Savings Accounts (CASA).
Strong focus on non-funded income and cost consciousness.
Proven ability to manage new accounts opened versus accounts closed, ensuring an active customer base and retention.
Effective product margin management skills.

Personal Attributes and Behavioral Competencies

Demonstrates Tanzania Commercial Bank’s core values: Customer Focus, Trustworthiness, Creativity, Teamwork, and Excellence.
Ability to prioritize work and meet deadlines.
Capability to work quickly, accurately, and consistently under pressure.
Methodical and well-organized approach to work.
Mature, able to maintain confidentiality, and possesses sound judgment, common sense, and good humor.

Application Process Applicants must submit their resume via https://www.tcbbank.co.tz/careers. Applications via other methods will not be considered. Candidates need to provide personal information, academic certificates, work experiences, and an application letter. Additional credentials will be submitted during the interview for authentication and administrative purposes. Tanzania Commercial Bank is committed to environmental, health, and safety management. Late applications will not be considered. Shortlisted candidates may undergo security clearance, competency assessment, and physical capability assessment. The application deadline is September 22, 2025.
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ABOUT GEITA GOLD MINING LTD
Geita Gold Mining Ltd (GGML) is Tanzania’s leading gold producer with a single operation in Geita Region. The company is a subsidiary of AngloGold Ashanti, an international gold producer headquartered in Denver, USA. AGA has operations in more than ten countries across four continents. The mine is situated in the Lake Victoria Gold fields of Northwestern Tanzania, only about 120 km’s from Mwanza City and 20 km’s Southeast of the nearest point of Lake Victoria. The company has its main office and operations in Geita, only 5 Km’s west of the fast-growing town of Geita, and a supporting office in Dar es Salaam. Applications are invited from ambitious, energetic and performance driven individuals to fill in vacant position(s) mentioned below:
Position:                                         Coordinator, HRIS Support
Contract type & Duration:               Unspecified Time Contract
Department:                                    Human Resources
Reporting to:                                   Senior Officer – Remuneration & HR Systems
Number of Positions:                       One (1)
GGML is an equal opportunity employer: Female candidates are highly encouraged to apply.
PURPOSE OF THE ROLE:
Provide support to Senior Officer – Remuneration & HR Systems in the execution of Huma Resources systems functions, ensuring that all Human Resources system tasks are performed in line with the organization policies and procedures. The role requires maintaining the highest level of confidentiality, as it involves handling sensitive employee information.
 
QUALIFICATIONS:

First degree in human resources management or information Technology or a related field.

EXPERIENCE:

3 – 5 years of relevant experience, preferably with HRIS (Human Resource Information Systems).
Experience managing HR systems tasks, maintaining employee records, and handling confidential personnel information in line with HR policies, procedures, and organizational practices.
Experience working with SAP SuccessFactors HR system will be an added advantage.

 
ADDITIONAL REQUIREMENTS:

High level of integrity and professionalism.
Proficiency in Microsoft Office applications.
Ability to work under pressure and meet tight deadlines.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Awareness of workplace safety and compliance procedures.
Commitment to promoting diversity, equity, and inclusion in the workplace.

 
MAIN OR KEY ACCOUNTABILITIES:

Maintain accurate HR records and ensure data integrity in both HR systems and physical files.
Process payroll inputs, allowances, and other HR-related transactions in a timely manner.
Extract, analyze, and distribute HR reports to relevant stakeholders while maintaining confidentiality and ensuring compliance with policies and relevant laws.
Identify and report any discrepancies or abnormalities in both employment documents and systems and report to Supervisor for action.
Provide support to other HR officers/time clerks on HR systems related matters when required.
Respond to day-to-day HR system queries from employees and provide effective resolutions.
Provide support in managing HR systems, employee data, and other HR operations as required.
Step in to perform delegated responsibilities during the absence of the supervisor.
Support the onboarding of new employees, ensuring all documentation, induction processes, and HR records are completed accurately.
Draft employment-related documents, including internal appointments, promotions, confirmations, and other HR letters.
Perform employees’ work schedule change (WSR) in the system and ensure employees are assigned proper/correct work schedule.
Administer the offboarding process by ensuring smooth handovers and completion of exit requirements as per the company procedures.
Execute role authorization and substitution requests, ensuring staffs have the required system access and authority to perform their roles effectively.
Support compliance with workplace safety, diversity, equity, and inclusion initiatives.

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ABOUT GEITA GOLD MINING LTD
Geita Gold Mining Ltd (GGML) is Tanzania’s leading gold producer with a single operation in Geita Region. The company is a subsidiary of AngloGold Ashanti, an international gold producer headquartered in South Africa, with operations in more than ten countries, in four continents. The mine is situated in the Lake Victoria Gold fields of Northwestern Tanzania, only about 85 km’s from Mwanza City and 20 km’s Southeast of the nearest point of Lake Victoria. The company has its head office in Geita, only 5 Km’s west of the fast-growing town of Geita, and also a supporting office in Dar es Salaam. Applications are invited from ambitious, energetic and performance driven individuals to fill in vacant position(s) mentioned below:
 
Position:                                                  Tradesperson 1 – Auto Electrician
Contract type & Duration:                       Unspecified Time Contract

Department:                                            Engineering
Reporting to:                                           Senior Supervisor – Field Services Electrical
Number of Positions:                               One (1)
 
GGML is an equal opportunity employer: Female candidates are highly encouraged to apply.

 
PURPOSE OF THE ROLE:
Carry out mining equipment maintenance activities, including preventive, corrective, and breakdown maintenance. Strive to maximize planned tasks and minimize equipment breakdowns by conducting thorough and effective inspections during daily routine checks as scheduled. Accurately record identified defects to support maintenance planning and ad hoc tasks, ensuring appropriate scheduling during planning meetings.
 
QUALIFICATIONS:

VETA Trade Test Certificate Grade One/ Level Three in Auto – Electrical.
Diploma/ Full Technician Certificate in  Electrical/ Automotive Engineering or above.
The incumbent must have a valid Tanzania driving license.

 
EXPERIENCE:

At least  2 years of experience working in the Mining industry.
Working experience with different models of Mining Caterpillar Machines O&K, RH40, RH170 Excavators and MT4400AC, Bell Trucks Normets.
Proven experience in troubleshooting.
Knowledge of hydraulic system and competent in Electrical circuits.

ADDITIONAL REQUIREMENTS:

 Sound knowledge on health, safety, and environment.
 Good communication skill both English and Swahilii.
 Computer literacy.
 Understands how hydroelectric works.
 Understands safety electrical device installed to the machine for keeping equipment health.

MAIN OR KEY ACCOUNTABILITIES:

Doing effective Electrical inspection on the equipment during Preventive and routine daily inspection as per work package.
Attending equipment break downs at the field.
Make sure that break down are minimized and do much of planned works.
Maintain safety standards in accordance with GGML policies and procedures.
Maintain good housekeeping all the time.
Repair equipment and completion of the report to his/her supervisor.
Execute all assign task in a timely manner.
Demonstrate Work behaviors consistent with the company values and work within prescribed boundaries, including required behaviors, company policies, standards, procedures, and legislation  requirements.
Meet work delivery deadlines to minimize the demand for purpose without exceeding required by date for work completion.
Engage with the work execution team to contribute to planning details from those expected to do the work

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Job Purpose:
To grow and retain a portfolio of Institutional Banking clients (both Government and Private Institutions) by performing a proactive, mobile, value-adding financial partnership role, ensuring that close personal attention is given to providing a full array of customized financial solutions and services tailored to meet the growth needs of Institutional clients.

Main Responsibilities:
Relationship Management and Business growth

Manage existing customer relationships through regular contacts and visits by ensuring customers’ banking needs are addressed effectively in a timely manner.
Partner with the Product team and other internal staff to deliver a clear account plan that is based on understanding of client needs and provide appropriate solutions for clients across relevant products by capitalizing on bank’s competitive attributes e.g., Network, balance sheet, brand etc.
Identify and develop a target pipeline and aggressively market new profitable institutional customers and exploit cross-selling opportunities.
Gather information that is needed to prepare and assess credit applications to manage customer expectations.
Manage the development of prudently priced assets, cost-effective long-term liability with reputable institutions and organizations to ensure Bank’s maximum profitability.
Identify and take ownership of sales leads generated for the bank; Ecosystem banking – Corporate Banking, Business Banking and Retail Banking
Manage the product partners to ensure that work standards and quality work output targets are set, achieved, and maintained.
Ensure full compliance, provide oversight as well as monitor the implementation of various consumer protection requirements across Institutional Banking.
Tanzania job vacancies
Customer Service Quality and Efficiency
Adhere to high professional standards and strive to provide quality services and competitive pricing to clients by ensuring delivery of industry-leading customer service, premier on boarding experience and advisory service to new and existing institutional customers.
Perform a proactive liaison role between customers, client service delivery team and back-office service fulfilment and credit functions.
Interact frequently and closely with all clients to analyze and establish ongoing needs and to assist clients to better understand their financial requirements.
Accurately and efficiently process customer mandates/ documentation requirements for financial facilities.
Mine and analyze customer data to identify and plan for expansion and/or additional business opportunities for the bank.
Develop and implement a client-calling schedule to visit all clients in the portfolio.Risk Management
Monitor and manage complete regulatory compliance (KYC); Control Self-Assessment and addressing of root-cause for issues raised.
Maintain a high quality of the asset book, ensure excellent performance and maximum returns of the portfolio.
Gather information that is needed to prepare and assess credit applications to manage customer expectations.
Proactively manage client portfolio in compliance with regulatory environment, keeping up with bank’s guidelines, policies, and procedures to mitigate financial loss and fraud within the bank.
Maintain high standards of operational controls including adherence to Risk Management and Compliance guidelines.
Embed NMB values and code of conduct by ensuring adherence to the highest standards of ethics with relevant policies, processes, and regulations.
Consult staff in Risk, Credit, Legal and Compliance departments to ensure that the portfolio remains credit-worthy and within the policies of the bank.
Manage the Institutional Banking liability & loan book within the bank’s risk appetite statement.
Prepare quality clients credit applications for submission to CREDCO.
Always ensure growth of a quality credit portfolio and a sustainable self-funded wholesale banking balance-sheet
Ensure proper record keeping in all documents submitted by clients for services at the bank.

Knowledge and Skills:

Knowledge of general banking practices, policies, procedures, and regulatory environment.
A good current knowledge of different industry sectors and sector risk profiles/ trends
Possess an intimate understanding of Institutional competitor activities, drivers, products, strengths, vulnerabilities, market-share, and client base accordingly to meet business objectives.
Broad and detailed technical knowledge of general Institutional Banking practices and procedures.
Good customer relationship management
Sound understanding of bank’s products, policies, and procedures.
Analytical – Ability to identify and analyze patterns and trends, see the relationship between cause and effect, has an enquiring mind.
Fluent in verbal and written communication in English and Swahili.
Strong in numerical skills and financial acumen to analyze, evaluate, and identify trends in complex consolidated financial statements, balance sheets and ratios,
Persuasive – Enjoys selling and negotiating, changing the opinions of others, is convincing with arguments.
Computer skills – Word/Excel/Power Point.

Qualifications and Experience:

Bachelors Degree in Banking, Finance, Accounting, Business Administration or related fields.
Master’s degree in Banking or business studies is an added advantage
Banking certification(s) is an added advantage
A minimum of 4 years’ experience in Relationship Management managing Donors’ and Investors’ funded projects, Government, and other public sector institutional clients.NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Job opening date : 09-Sep-2025
Job closing date : 23-Sep-2025

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The Digital Banking & Switch Specialist will be the technical and operational owner of Exim Bank’s switch platform (BPC Smart Vista or equivalent) and digital payments ecosystem. The role requires strong technical expertise, project leadership, and operational ownership to ensure Switch & POS/e-POS uptime and stability, Monitoring Skills and capabilities, End-to-end ticket lifecycle management via JIRA/ITSM tools, Delivery of new cards, merchant acquiring, and regulatory projects, Scheme certifications and compliance with regulatory requirements and Vendor, stakeholder, and team coordination.
Roles & Responsibilities

Manage BPC Smart Vista switch platform, ensuring ≥ 99.9% uptime and secure operations.
Oversee POS/e-POS (Android POS, Mini POS), ATMs, and e-commerce acquiring.
Ensure efficient transaction authorization, routing, clearing, settlement, and reconciliation.
Maintain compliance with VISA, MasterCard, AMEX, CUP, UPI scheme mandates.
Monitor fraud alerts, chargebacks, and transaction disputes with Operations/Risk teams.
Lead end-to-end ticket management (incident, problem, change, request) through JIRA Service Management or equivalent ITSM.
Ensure SLA compliance for ticket resolution across 1st, 2nd, and 3rd level escalations.
Provide ticket dashboards and RCA reports to management.
Reduce incident recurrence by driving permanent fixes and preventive measures.
Manage vendor escalations and ensure clear documentation for audits.
Lead rollout of card products (Debit, Credit, Prepaid, Multicurrency, Virtual, Contactless, Salary, Loyalty).
Drive POS/e-POS enhancements, merchant onboarding, and DCC deployment.
Manage mobile money integrations (M-Pesa, TigoPesa, Airtel Money, Halopesa).
Deliver regulatory/government integrations (TIPS, GePG, TRA, NIRA).
Use JIRA project boards to track project progress and delivery.
Oversee e-commerce acquiring with 3DS, tokenization, PCI-DSS, and scheme certifications.
Expand merchant acquiring services across online and offline channels.
Ensure fraud monitoring and compliance controls for acquiring.
Lead and mentor officers/analysts supporting switch & digital operations.
Act as primary liaison with BPC, card schemes, fintechs, and regulators.
Negotiate and manage SLAs with vendors and ensure adherence.
Collaborate with IT, Operations, Finance, Risk, Compliance, and Business teams.
Generate MIS reports and JIRA dashboards on uptime, SLA compliance, ticketing, and project status.
Provide weekly/monthly updates to management on operations and projects.
Lead compliance and audit activities (PCI-DSS, BOT, card schemes) with zero major findings.

 
QUALIFICATION AND EXPERIENCE REQUIRED
Qualifications & Experience

Bachelor’s degree in IT, Computer Science, Engineering, or related field (Master’s preferred).
3–7 years’ experience in switch and card payment platforms, with at least 3 years in leadership/project delivery.
Mandatory hands-on experience in BPC SmartVista.
Exposure to other strong switches/processors such as Postilion, Base24, OpenWay, FIS, or equivalent.
Proven expertise in ticket management (JIRA or equivalent ITSM).
Track record of delivering card/digital payment projects (POS/e-POS, e-commerce, mobile money, agency banking, regulatory integrations).
Experience with scheme certifications (VISA, MasterCard, AMEX, CUP, UPI).

Technical Skills

Advanced knowledge of BPC SmartVista switch operations, ISO 8583, APIs, host-to-host connections.
Proficiency in JIRA Service Management (ticketing, workflows, dashboards, SLA tracking).
SQL/database troub

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