Blog

Introduction to TANROADS
Tanzania National Roads Agency (TANROADS) is vested with the responsibility of Maintenance and Development of the Trunk and Regional Roads Network in Tanzania Mainland. It is also responsible for conducting Axle Load Control Operations using weighbridge scales.
Tanzania travel guide
The Regional Manager TANROADS Morogoro, on behalf of the Chief Executive TANROADS, is looking for qualified and competent Tanzanians to fill vacant posts for the following projects:

Construction of Kidatu-Ifakara-Lupiro-Malinyi Kilosa Kwa Mpepo-Londo-Lumecha/Songea (484KM) to bitumen standard under Design and Build; Lot 1: Ifakara-Lupiro-Mtimbira (112KM, Contract No. TRD/HQ/1074/2022/23).
Upgrading of Morogoro (Bigwa)-Mvuha Road (78km) to Bitumen Standard Including Ruvu (64m) & Mvuha (60m) Bridges, Contract No. TRD/HQ/1008/2023/24.
Upgrading of Ifakara-Kihansi Road (124km) to Bitumen Standard, Lot 2: Mbingu-Chita Section (37.5km) Contract No. TRD/HQ/1016/2023/24.

TANROADS intends to recruit qualified and competent staff to fill vacant posts on specified employment contracts for the aforementioned road projects.
Job type Full-time Job
Featured job openings
Position Details: Resident Engineer – 3 Posts
Entry Qualifications:

Must be a registered Civil Engineer with a Degree in Civil Engineering (A Post Graduate Qualification in Highway Engineering is an Added Advantage).
Must have a minimum of twelve (12) years of cumulative experience (experience in Contract Administration under FIDIC/PPRA Conditions of Contract is an added advantage).
Must have served as a Project Manager/Resident Engineer or in an equivalent capacity on at least three (3) bituminous road construction projects of similar magnitude and complexity in the last ten (10) years.
Must have a working experience of at least three (3) years in sub-Saharan countries.
Proficiency in written and spoken English is mandatory.

Duties and Responsibilities:

Shall be responsible for all administrative aspects on site.
To supervise the Contractor at the site and force account operations.
To manage work plans for the project.
To manage quality control.
To manage project contracts.
To prepare monthly progress reports for projects.
To process contractor invoices and facilitate payments.
To prepare and attend regular site meetings and prepare minutes.
To monitor implementation of social and environmental impact mitigation measures during the construction of the works in consultation with the Environmental Specialist of TANROADS.
Keeping updated all records including reports, works diaries, correspondences, instructions given to contractor(s), test records, measurement and quantity calculations, payment records, and all other relevant documents pertaining to the works operations and supervision contracts.
To perform such other related duties as may be assigned by the Project Manager (PM).

Terms of Employment:
Employment opportunities

Contract for 51 Staff Months.
Salary: TANROADS Salary scale with other site allowances as per TANROADS Incentive Policy.

Extra Posts for Resident Engineer
Two additional Resident Engineer posts are available for one of the following projects, with the same qualifications and CV requirements as above:

Upgrading of Morogoro (Bigwa)-Mvuha Road (78km) to Bitumen Standard Including Ruvu (64m) & Mvuha (60m) Bridges, Contract No. TRD/HQ/1008/2023/24.
Upgrading of Ifakara-Kihansi Road (124km) to Bitumen Standard, Lot 2: Mbingu-Chita Section (37.5km) Contract No. TRD/HQ/1016/2023/24. Applicants must specify in their application whether they are applying for the Morogoro-Mvuha or Ifakara-Kihansi project for these extra posts.

Sharing is Caring! Click on the Icons Below and Share

Job Vacancy: Sociologist – 1 Post (TANROADS, Morogoro)
Introduction to TANROADS
Tanzania National Roads Agency (TANROADS) is vested with the responsibility of Maintenance and Development of the Trunk and Regional Roads Network in Tanzania Mainland. It is also responsible for conducting Axle Load Control Operations using weighbridge scales.
Tanzania travel guide
The Regional Manager TANROADS Morogoro, on behalf of the Chief Executive TANROADS, is looking for qualified and competent Tanzanians to fill vacant posts for the following projects:

Construction of Kidatu-Ifakara-Lupiro-Malinyi Kilosa Kwa Mpepo-Londo-Lumecha/Songea (484KM) to bitumen standard under Design and Build; Lot 1: Ifakara-Lupiro-Mtimbira (112KM, Contract No. TRD/HQ/1074/2022/23).
Upgrading of Morogoro (Bigwa)-Mvuha Road (78km) to Bitumen Standard Including Ruvu (64m) & Mvuha (60m) Bridges, Contract No. TRD/HQ/1008/2023/24.
Upgrading of Ifakara-Kihansi Road (124km) to Bitumen Standard, Lot 2: Mbingu-Chita Section (37.5km) Contract No. TRD/HQ/1016/2023/24.

TANROADS intends to recruit qualified and competent staff to fill vacant posts on specified employment contracts for the aforementioned road projects.
Position Details: Sociologist – 1 Post
Entry Qualifications:

Must be a Tanzanian citizen who is a holder of a Bachelor Degree in one of the following fields: Social Welfare, Psychology, Sociology, Guidance and Counselling, or equivalent qualifications from recognized institutions with a good working experience of at least two (2) years in a related field.

Duties and Responsibilities:

Coordinate local community participation in matters relating to maintenance and development of roads.
To conduct Social Impact Assessment (SIA) projects.
To prepare resettlement plans.
Perform other duties as may be assigned by the Supervisor.

Terms of Employment:
Employment opportunities

Specified Contract for 1 year, renewable depending on the status/progress of the project.
Salary: TANROADS Salary scale with other site allowances as per TANROADS Incentive Policy.

Job type Full-time Job
Additional Information
No additional posts for this position are mentioned for the other projects.
Featured job openings
Sharing is Caring! Click on the Icons Below and Share

Job Vacancy: Office Management Secretary – 4 Posts (TANROADS, Morogoro)
Introduction to TANROADS
Tanzania National Roads Agency (TANROADS) is vested with the responsibility of Maintenance and Development of the Trunk and Regional Roads Network in Tanzania Mainland. It is also responsible for conducting Axle Load Control Operations using weighbridge scales.
The Regional Manager TANROADS Morogoro, on behalf of the Chief Executive TANROADS, is looking for qualified and competent Tanzanians to fill vacant posts for the following projects:

Construction of Kidatu-Ifakara-Lupiro-Malinyi Kilosa Kwa Mpepo-Londo-Lumecha/Songea (484KM) to bitumen standard under Design and Build; Lot 1: Ifakara-Lupiro-Mtimbira (112KM, Contract No. TRD/HQ/1074/2022/23).
Upgrading of Morogoro (Bigwa)-Mvuha Road (78km) to Bitumen Standard Including Ruvu (64m) & Mvuha (60m) Bridges, Contract No. TRD/HQ/1008/2023/24.
Upgrading of Ifakara-Kihansi Road (124km) to Bitumen Standard, Lot 2: Mbingu-Chita Section (37.5km) Contract No. TRD/HQ/1016/2023/24.

TANROADS intends to recruit qualified and competent staff to fill vacant posts on specified employment contracts for the aforementioned road projects.
Position Details: Office Management Secretary – 4 Posts
Entry Qualifications:

Must be a Tanzanian citizen who is a holder of a Diploma in Secretarial Studies or equivalent qualifications from recognized institutions with a good working experience of at least two (2) years in a related field.

Duties and Responsibilities:

Maintain an office diary at site.
Prepare correspondence reports.
Facilitate site meetings.
Attend visitors.
Attend office phone calls.
Perform other duties as may be assigned by the Supervisor.

Terms of Employment:

Specified Contract for 1 year, renewable depending on the status/progress of the project.
Salary: TANROADS Salary scale with other site allowances as per TANROADS Incentive Policy.

Extra Posts for Office Management Secretary
Three additional Office Management Secretary posts are available for one of the following projects, with the same qualifications and CV requirements as above:

Upgrading of Morogoro (Bigwa)-Mvuha Road (78km) to Bitumen Standard Including Ruvu (64m) & Mvuha (60m) Bridges, Contract No. TRD/HQ/1008/2023/24.
Upgrading of Ifakara-Kihansi Road (124km) to Bitumen Standard, Lot 2: Mbingu-Chita Section (37.5km) Contract No. TRD/HQ/1016/2023/24. Applicants must specify in their application whether they are applying for the Morogoro-Mvuha or Ifakara-Kihansi project for these extra posts.

Sharing is Caring! Click on the Icons Below and Share

Job Vacancy: Environmentalist – 1 Post (TANROADS, Morogoro)
Introduction to TANROADS
Tanzania National Roads Agency (TANROADS) is vested with the responsibility of Maintenance and Development of the Trunk and Regional Roads Network in Tanzania Mainland. It is also responsible for conducting Axle Load Control Operations using weighbridge scales.
The Regional Manager TANROADS Morogoro, on behalf of the Chief Executive TANROADS, is looking for qualified and competent Tanzanians to fill vacant posts for the following projects:

Construction of Kidatu-Ifakara-Lupiro-Malinyi Kilosa Kwa Mpepo-Londo-Lumecha/Songea (484KM) to bitumen standard under Design and Build; Lot 1: Ifakara-Lupiro-Mtimbira (112KM, Contract No. TRD/HQ/1074/2022/23).
Upgrading of Morogoro (Bigwa)-Mvuha Road (78km) to Bitumen Standard Including Ruvu (64m) & Mvuha (60m) Bridges, Contract No. TRD/HQ/1008/2023/24.
Upgrading of Ifakara-Kihansi Road (124km) to Bitumen Standard, Lot 2: Mbingu-Chita Section (37.5km) Contract No. TRD/HQ/1016/2023/24.

TANROADS intends to recruit qualified and competent staff to fill vacant posts on specified employment contracts for the aforementioned road projects.
Job type Full-time Job
Position Details: Environmentalist – 1 Post
Entry Qualifications:

Must be a Tanzanian citizen who is a holder of a Bachelor Degree in one of the following fields: Environmental Science and Management, Environmental Planning and Management, Geography and Environmental Studies, or equivalent qualifications from recognized institutions with a good working experience of at least two (2) years in a related field.

Featured job openings
Duties and Responsibilities:

To conduct environmental research on road maintenance and development works.
Updates the environmental management procedures to the roads sector.
To conduct environmental impact assessments for road projects.
Perform other duties as may be assigned by the Supervisor.

Tanzania travel guide
Terms of Employment:

Specified Contract for 1 year, renewable depending on the status/progress of the project.
Salary: TANROADS Salary scale with other site allowances as per TANROADS Incentive Policy.

Additional Information
Employment opportunities
No additional posts for this position are mentioned for the other projects.
Sharing is Caring! Click on the Icons Below and Share

Introduction to TANROADS
Tanzania National Roads Agency (TANROADS) is vested with the responsibility of Maintenance and Development of the Trunk and Regional Roads Network in Tanzania Mainland. It is also responsible for conducting Axle Load Control Operations using weighbridge scales.
Featured job openings
The Regional Manager TANROADS Morogoro, on behalf of the Chief Executive TANROADS, is looking for qualified and competent Tanzanians to fill vacant posts for the following projects:

Construction of Kidatu-Ifakara-Lupiro-Malinyi Kilosa Kwa Mpepo-Londo-Lumecha/Songea (484KM) to bitumen standard under Design and Build; Lot 1: Ifakara-Lupiro-Mtimbira (112KM, Contract No. TRD/HQ/1074/2022/23).
Upgrading of Morogoro (Bigwa)-Mvuha Road (78km) to Bitumen Standard Including Ruvu (64m) & Mvuha (60m) Bridges, Contract No. TRD/HQ/1008/2023/24.
Upgrading of Ifakara-Kihansi Road (124km) to Bitumen Standard, Lot 2: Mbingu-Chita Section (37.5km) Contract No. TRD/HQ/1016/2023/24.

Tanzania travel guide
TANROADS intends to recruit qualified and competent staff to fill vacant posts on specified employment contracts for the aforementioned road projects.
Position Details: Materials Technician – 1 Post
Entry Qualifications:

Must be a Tanzanian citizen who is a holder of a Full Technician Certificate (FTC) or Diploma in Civil Engineering or equivalent from any recognized learning institution/college with a working experience of at least two (2) years in soil/materials laboratory.

Duties and Responsibilities:

To carry out in-situ testing.
To undertake laboratory tests and to monitor test results and trends.
To undertake laboratory apparatus and calibration of equipment.
To prepare materials testing reports.
To perform such other related duties as may be assigned by the Materials Engineer.

Terms of Employment:
Job recruitment

Specified Contract for 1 year, renewable depending on the status/progress of the project.
Salary: TANROADS Salary scale with other site allowances as per TANROADS Incentive Policy.

Additional Information
No additional posts for this position are mentioned for the other projects.
Sharing is Caring! Click on the Icons Below and Share

Job Vacancy: Works Inspector – Drainage/Structure – 3 Posts (TANROADS, Morogoro)
Introduction to TANROADS
Tanzania National Roads Agency (TANROADS) is vested with the responsibility of Maintenance and Development of the Trunk and Regional Roads Network in Tanzania Mainland. It is also responsible for conducting Axle Load Control Operations using weighbridge scales.
The Regional Manager TANROADS Morogoro, on behalf of the Chief Executive TANROADS, is looking for qualified and competent Tanzanians to fill vacant posts for the following projects:

Construction of Kidatu-Ifakara-Lupiro-Malinyi Kilosa Kwa Mpepo-Londo-Lumecha/Songea (484KM) to bitumen standard under Design and Build; Lot 1: Ifakara-Lupiro-Mtimbira (112KM, Contract No. TRD/HQ/1074/2022/23).
Upgrading of Morogoro (Bigwa)-Mvuha Road (78km) to Bitumen Standard Including Ruvu (64m) & Mvuha (60m) Bridges, Contract No. TRD/HQ/1008/2023/24.
Upgrading of Ifakara-Kihansi Road (124km) to Bitumen Standard, Lot 2: Mbingu-Chita Section (37.5km) Contract No. TRD/HQ/1016/2023/24.

Featured job openings
Tanzania travel guide
TANROADS intends to recruit qualified and competent staff to fill vacant posts on specified employment contracts for the aforementioned road projects.
Position Details: Works Inspector – Drainage/Structure – 3 Posts
Entry Qualifications:

Holders of a Bachelor Degree in one of the following fields: Civil Engineering, Highway Engineering, Structural Engineering, or equivalent from a recognized institution.
Must be registered by ERB as a Graduate Engineer.

Duties and Responsibilities:

Assists to review all structural drawings and reports for conformity to the applicable standard and specification.
Assists to review, inspect, and approve all materials and completed works to ensure compliance with technical specification requirements.
Assists to prepare mini progress reports with updated cost of drainage works on a daily basis.
To maintain a site diary on a daily basis with the contents and format to be agreed by the Employer.
Perform such other related duties as may be assigned by the Supervisor.

Terms of Employment:
Job recruitment

Specified Contract for 1 year, renewable depending on the status/progress of the project.
Salary: TANROADS Salary scale with other site allowances as per TANROADS Incentive Policy.

Additional Information
The extra post for one (1) Inspector – Drainage/Structural will be for one of the following projects with the same CVs as per the main project listed above (applicants for these additional projects must state whether they are applying for the Morogoro-Mvuha or Ifakara-Kihansi project):

Upgrading of Morogoro (Bigwa)-Mvuha Road (78km) to Bitumen Standard Including Ruvu (64m) & Mvuha (60m) Bridges, Contract No. TRD/HQ/1008/2023/24.
Upgrading of Ifakara-Kihansi Road (124km) to Bitumen Standard, Lot 2: Mbingu-Chita Section (37.5km) Contract No. TRD/HQ/1016/2023/24.

Sharing is Caring! Click on the Icons Below and Share

Job Vacancy: Structures/Bridge Engineer – 3 Posts (TANROADS, Morogoro)
Introduction to TANROADS
Tanzania National Roads Agency (TANROADS) is vested with the responsibility of Maintenance and Development of the Trunk and Regional Roads Network in Tanzania Mainland. It is also responsible for conducting Axle Load Control Operations using weighbridge scales.
The Regional Manager TANROADS Morogoro, on behalf of the Chief Executive TANROADS, is looking for qualified and competent Tanzanians to fill vacant posts for the following projects:

Construction of Kidatu-Ifakara-Lupiro-Malinyi Kilosa Kwa Mpepo-Londo-Lumecha/Songea (484KM) to bitumen standard under Design and Build; Lot 1: Ifakara-Lupiro-Mtimbira (112KM, Contract No. TRD/HQ/1074/2022/23).
Upgrading of Morogoro (Bigwa)-Mvuha Road (78km) to Bitumen Standard Including Ruvu (64m) & Mvuha (60m) Bridges, Contract No. TRD/HQ/1008/2023/24.
Upgrading of Ifakara-Kihansi Road (124km) to Bitumen Standard, Lot 2: Mbingu-Chita Section (37.5km) Contract No. TRD/HQ/1016/2023/24.

Featured job openings
Tanzania travel guide
TANROADS intends to recruit qualified and competent staff to fill vacant posts on specified employment contracts for the aforementioned road projects.
Position Details: Structures/Bridge Engineer – 3 Posts
Entry Qualifications:

Must be a registered Civil Engineer with a Degree in Civil Engineering or Bridge or Structural Engineering.
Must have a minimum of ten (10) years of cumulative experience in bridge design and construction.
Must have served in at least two (2) road projects of similar magnitude and complexity in the last ten (10) years.
Must have a working experience of at least three (3) years in sub-Saharan countries.
Proficiency in written and spoken English is mandatory.

Duties and Responsibilities:

Shall be responsible for ensuring the bridge and other drainage structures are constructed according to design and conform to the contract’s specifications.
Review structural drawings and reports for conformity to the applicable standards and specifications.
Review, inspect, and approve construction materials of works for compliance with technical specifications.
Keep and maintain records including reports, works diaries, correspondences, instructions given to contractor(s), and any other matters related to drainage structures on a day-to-day basis.
Approve measured quantities of drainage works satisfactorily carried out on a daily basis.
Prepare and submit mini progress reports with updated costs of drainage works on a daily basis.
Perform such other related duties as may be assigned by the Supervisor.

Terms of Employment:
Employment opportunities

Contract for 40 Staff Months.
Salary: TANROADS Salary scale with other site allowances as per TANROADS Incentive Policy.

Extra Posts for Structures/Bridge Engineer
Two additional Structures/Bridge Engineer posts are available for one of the following projects, with the same qualifications and CV requirements as above:

Upgrading of Morogoro (Bigwa)-Mvuha Road (78km) to Bitumen Standard Including Ruvu (64m) & Mvuha (60m) Bridges, Contract No. TRD/HQ/1008/2023/24.
Upgrading of Ifakara-Kihansi Road (124km) to Bitumen Standard, Lot 2: Mbingu-Chita Section (37.5km) Contract No. TRD/HQ/1016/2023/24. Applicants must specify in their application whether they are applying for the Morogoro-Mvuha or Ifakara-Kihansi project for these extra posts.

Sharing is Caring! Click on the Icons Below and Share

Job Vacancy: Senior Land Surveyor (Topographical Surveyor) – 1 Post (TANROADS, Morogoro)
Introduction to TANROADS
Tanzania National Roads Agency (TANROADS) is vested with the responsibility of Maintenance and Development of the Trunk and Regional Roads Network in Tanzania Mainland. It is also responsible for conducting Axle Load Control Operations using weighbridge scales.
Featured job openings
The Regional Manager TANROADS Morogoro, on behalf atrás of the Chief Executive TANROADS, is looking for qualified and competent Tanzanians to fill vacant posts for the following projects:

Construction of Kidatu-Ifakara-Lupiro-Malinyi Kilosa Kwa Mpepo-Londo-Lumecha/Songea (484KM) to bitumen standard under Design and Build; Lot 1: Ifakara-Lupiro-Mtimbira (112KM, Contract No. TRD/HQ/1074/2022/23).
Upgrading of Morogoro (Bigwa)-Mvuha Road (78km) to Bitumen Standard Including Ruvu (64m) & Mvuha (60m) Bridges, Contract No. TRD/HQ/1008/2023/24.
Upgrading of Ifakara-Kihansi Road (124km) to Bitumen Standard, Lot 2: Mbingu-Chita Section (37.5km) Contract No. TRD/HQ/1016/2023/24.

Tanzania travel guide
TANROADS intends to recruit qualified and competent staff to fill vacant posts on specified employment contracts for the aforementioned road projects.
Position Details: Senior Land Surveyor (Topographical Surveyor) – 1 Post
Entry Qualifications:

Must possess a minimum of a Diploma in Land Surveying.
Must be a registered Land Surveyor.
Must have a minimum of eight (8) years of cumulative experience in road design and construction.
Must have served in at least two (2) road construction projects in the last ten (10) years.
Must have a working experience of at least three (3) years in sub-Saharan countries.
Proficiency in written and spoken English is mandatory.

Duties and Responsibilities:

Prepare and maintain sketches, maps, and reports of works performed.
Review survey data for accuracy, including measurements and calculations conducted at survey sites.
Direct or conduct surveys to establish legal boundaries for properties.
Record the results of surveys, including the shape, contour, location, elevation, and dimensions of land or land features.
Search legal records, survey records, and land titles to obtain information about property boundaries in areas to be surveyed.
Coordinate findings with engineers, clients, and other stakeholders concerned with projects.
Adjust surveying instruments to maintain their accuracy.
Establish fixed points for use in making maps, using geodetic and engineering instruments.
Determine longitudes and latitudes of important features and boundaries in survey areas.
Develop criteria for survey methods and procedures.
Determine specifications for photographic equipment to be used for aerial photography.
Perform such other related duties as may be assigned by the Supervisor.

Terms of Employment:
Employment opportunities

Contract for 48 Staff Months.
Salary: TANROADS Salary scale with other site allowances as per TANROADS Incentive Policy.

Additional Information
No additional posts for this position are mentioned for the other projects.
Sharing is Caring! Click on the Icons Below and Share

Sales Officer – Mwanza
Watu Credit
Mwanza
WATU is a focus-driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life.
About Watu

Watu is a focus-driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life.
As Africa’s fastest-growing Asset Finance Company, we see the continent’s bright and prosperous future and want to be part of making it a reality.
Our vision is to provide asset financing and offer access to both mobility and connectivity to those who understand when provided with the right tools can fulfill their dreams and the needs of their families and community. We Empower Entrepreneurs by providing the means needed to move and improve lives.
Our business is growing rapidly, and with more than 300,000 customers, we are looking for enthusiastic Sales Officers who are ready to roll up their sleeves and with their hard work and dedication create the impact needed in our communities.
As a Sales Officer, you will be responsible for actively selling the Company’s financing services by participating in sales activities, searching for clients as well as advising our clients in regard to the financing process.
Our customers are entrepreneurs. As a company, we are committed to aiding them in achieving their financial goals. It is imperative that the Sales Officers be engaged with the community they serve and committed equally to our customer’s and company’s goals.
Key Responsibilities:
Sales

Represent Watu and effectively implement the Company’s Sales plan within the designated area.
Convert new clients based on the assigned targets month on month.

Brand awareness

Protect and promote brand visibility to markets of interests and communities at large.

Marketing and Outreach

Execute the Company’s product marketing and information campaigns.
Approach potential clients at designated locations, providing detailed product presentations, answering inquiries, and capturing essential customer information (name, phone number, location, interest in financing products).
Organize bodaboda and LGA meetings in the designated areas of operations

Leads Generation

Generate active leads and conduct follow-ups to convert them into business opportunities.
Maintain accurate records of potential clients approached and those expressing interest in the Company’s products.

Reporting and Feedback

Provide daily reports/feedback on marketing activities and potential clients approached.
Submit daily reports detailing potential clients, their level of interest and new sales.

Customer Service Support

Address client queries in the field and provide advice on loan repayments, recovery, and insurance.
Offer the rebuttal options to clients which include but are not limited to reminding clients of the need to service their assets on time.
Offer high-quality customer service to ensure client satisfaction and retention.

Events Participation

Participate in marketing activities and activations organized by the company or partnered dealerships within the assigned region.
Engage in various marketing campaigns and road shows to promote the Company’s products.

Clients Follow-Up

Conduct follow-up calls to potential clients, answering any questions and proactively encouraging them to utilize the Company’s services.
Marketing Intelligence and Analysis
Conduct market surveys and data collection to gather insights on market trends and understand the competition landscape.

Additional Duties

Perform any other assignments as directed by management or supervisors, contributing to the overall success of the company.

Key Performance Indicators (KPIs)
KPI Description
Sales This KPI measures the number of newly converted clients
Leads generation This KPI measure the number of new active leads from different lead funnels
Stage Visitation This KPI measures the number of stages covered by the sales officer
Quality Assurance (QA) This measures the level of customer satisfaction which includes the Net promoter score, Education and Information/Assistance.
Knowledge, Skills and Experience Required

Excellent communication and presentation skills including written communication
Strong sales and marketing skills
Integrity, enthusiasm and passion for continuous learning and development
Strong interpersonal skills and ability to work harmoniously in an organization with diverse business operations
High attention to detail and internal control
Proficiency with Microsoft Office (Word, Excel, PowerPoint)
Bachelor’s degree or Diploma in Marketing, sales or Business Administration in a relevant field
1+ years of working experience

WHAT WE OFFER:

Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those
Opportunities to learn and grow together with us
Competitive compensation package

Sharing is Caring! Click on the Icons Below and Share

Customer Care Officer
Watu Credit
Dar es Salaam
WATU is a focus-driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life.
JOB PURPOSE

As a Customer Care Officer you will be responsible for representing Watu in bringing to life our client service philosophy within the assigned branch or office by delivering and maintaining a positive client experience to all our potential, new and existing clients in order to grow and expand our client base.
KEY RESPONSIBILITIES:
INBOUND AND OUTBOUND

Handling external communications with customers includes inbound and outbound calls and SMS from customers and handling their inquiries and complaints.
Telesales through outbound and inbound calls to generate leads and clients.
Building and maintaining clients and leads databases.
Regular follow up with leads generated through customer care log and convert them to clients.
Handling and resolving customer queries and complaints regarding product sales to customer service problems.
Providing customers with the organization’s service and product information.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Resolving all escalated queries related to payments, accidents, repairs and others from customers.
Managing administration, communicating and coordinating with internal departments.
Compiling data, preparing reports, weekly recollection etc.
Any Other duties as assigned by the management.

VERIFICATION

Verify all Watu Simu loan applicants on time.
Ensure all customers documentation are okay and adheres to the loan application requirements
Assist dealers troubleshoot any queries they might have with the system.
Assist customers with proper documentation where there might be an error.
Counter check the borrower and NoK details by making verification calls as per the guided script.
Informing the dealers when they feel they are going off course with the onboarding/verification process
Ensure that customers are aware on how to calculate the weekly installment and Total Repayment amounts
Ensure customers have been correctly and well informed about their loan, installments amounts, payment details and all other information as per the existing script guidelines.
Customer Query Resolution: Address and resolve Watu App escalations by liaising with the Product team via the Jira account.
Support Query Escalations: Manage and track Service Center Swaps, Knox deletions, and IMEI Mix Up device swaps, ensuring timely resolution.
Simu Theft Case Handling: Upload loss reports, update LS, remove LS, and enable Nexus for affected clients.
Loan Rescheduling: Follow up on recovered device loans and coordinate adjusted loan repayment schedules.
Data Management & Reporting: Maintain accurate and updated records in the escalation sheet for tracking escalations and resolutions.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

Diploma; BSc in Marketing, Business or relevant field is a strong advantage
2+ years of working experience in the relevant field.
Proven experience as a customer service or telesales officer
Good understanding of office management, sales and marketing principles
Demonstrable ability to multi-task and adhere to deadlines
Able to react effectively and calmly in emergencies.
Able to maintain customer confidentiality.
Well-organized with a customer-oriented approach
Good knowledge of market research techniques and databases
Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools)
Exquisite communication and people skills

WHAT WE OFFER:

Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those
Opportunities to learn and grow together with us
Competitive compensation package

Health benefits
Do you see yourself being part of the WATU team? Then please apply with your CV and a cover letter, we are looking forward to working with you!
Please be cautious, this vacancy does not require individuals to pay for job opportunities
Sharing is Caring! Click on the Icons Below and Share