Job Region: Tanzania

Career with BRAC International
BRAC is an award-winning international non-governmental development organisation, with the vision of a world free from all forms of exploitation and discrimination, where everyone has the opportunity to realize their potential. BRAC is a leader in developing and implementing cost- effective, evidence-based programmes to assist poor and disadvantaged communities in low- income countries, including in conflict- prone and post disaster settings. It is an organisation of and for the people of the Global South, pioneering new development and social enterprise approaches to equip communities to achieve prosperity. As well as being the world’s biggest NGO by number of staff and people directly reached, BRAC has regularly been ranked the number one NGO in the world by the Geneva-based NGO Advisor, an independent organisation committed to highlighting innovation, impact and governance in the non-profit sector. BRAC retained the top spot in 2020 among the top 500 NGOs for the fifth consecutive year.
BRAC was founded in Bangladesh in 1972 by Sir Fazle Hasan Abed. It started its first programme outside of Bangladesh in Afghanistan in 2002, and has since reached millions of people in 11 countries in Asia and Africa. BRAC has a holistic approach to development that uses a wide array of programmes and social enterprises, including in microfinance, education, health, agriculture, gender and human rights. BRAC believes that every person has inherent potential, and when an enabling environment is created and that potential is unleashed, even the poorest can become agents of positive change in their own lives, for their families and their communities.
BRAC Maendeleo Tanzania is part of a leading development organization that started its operations in 2006 in Tanzania, focusing on thematic areas of Agriculture, Youth and Women Empowerment, Food Security and Livelihood
 
About the Programme
The MasterCard Foundation in partnership with BRAC International (BI) is implementing an initiative that will create a positive and measurable impact for 1.2 million adolescent girls and young women and 9.5 million people across seven countries in East and West Africa, including Ghana, Kenya, Liberia, Rwanda, Sierra Leone, Tanzania, and Uganda.
 
There is mounting urgency to support adolescent girls and young women (AGYW) living in poverty, which has been further amplified by the global pandemic. Through this partnership, scalable economic development approaches will be delivered in communities to foster the agency and voice of AGYW. They will have the opportunity to fulfill their aspirations, achieve sustainable livelihoods, and engage in advocacy issues.
 
BRAC International is implementing an integrated and holistic model to address the various life cycles of a young woman living in poverty, ensuring she is able to transition safely from adolescence to adulthood. She will be equipped with the appropriate skills, tools, and access to finance to effectively exercise her agency and build a fulfilling and productive livelihood.

BRAC International is seeking applications from competent, dynamic and self-motivated individuals to fill the following position in BRAC Maendeleo Tanzania.
 
Position: Officer, Technology (Infrastructure)
Job Location: Tanga
Job type Full-time Job,
Purpose of this job:
 
The IT Infrastructure Officer shall be responsible for the management, maintenance, and optimization of the organization’s IT infrastructure. This shall include but not limited to ensuring the smooth operation of network systems, servers, storage devices, and cloud infrastructure components to ensure reliability, availability, and security of the organization’s IT infrastructure to support business operations.
Responsibilities:

Facilitate employee onboarding with the required IT assets and software applications.
Collaborate with cross-functional teams, including application development, help desk, and security teams, to support their infrastructure requirements. Provide technical support and guidance to endusers and IT staff when needed.
Manage user accounts, permissions, and access controls within the central identity and access management. Ensure proper system configuration, security, and availability of directory services and Mobile Device Management (MDM).
Implement, manage, and monitor a comprehensive patch management process to guarantee that all network devices are up to date with the latest OS.
Maintain Hardware and software inventory and ensure end users are equipped with update IT applications/software.
Ensure network connectivity, availability, and performance. Implement and maintain network security measures, such as antivirus, firewalls, and intrusion detection systems.
Implement and utilize monitoring tools to proactively monitor the storage, network performance, availability, and security of IT infrastructure components. Monitor system logs, review alerts, and perform proactive troubleshooting.
Collaborate with the IT team to implement and enforce security controls, policies, and procedures across the IT infrastructure. Conduct regular security assessments, vulnerability scans, and patch management to ensure a secure environment.
Respond to and resolve IT infrastructure-related incidents and service requests. Ensure IT issues are logged and managed in a timely manner through Jira Service Desk.
Plan, coordinate, and execute infrastructure changes, including hardware and software upgrades, patches, and configurations.
Generate reports on infrastructure performance, capacity, and security as required.
Ensure compliance with data protection, follow established IT security practices, and contribute to the implementation of security controls for the organizational network.
Organize and conduct training sessions or workshops for users and fellow IT staff

Safeguarding Responsibilities:

Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the programmer’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

 
Required Experience:

At least 3 years of experience in Network and Infrastructure.
Mobile device and application management
Experience with Network Devices
Cisco CCNA and/or CCNP certification is a plus

Skills and Competencies:

Bachelor Degree in Information Technology, Computer Science/Engineering or relevant subject  In-depth understanding of the key drivers in a digital product/emerging technology business.
Multitasking and Work commitment
Excellent attention to detail and experience in managing multiple projects and stakeholders.
Excellent skill on trouble shooting and problem solving.
Drive, flexibility, resilience, and the ability to work under pressure.
Ability to effectively work remotely as well in person with multiple teams of stakeholders.
Fluency in English required (spoken, reading, and written)
Familiarity and experience with development programme operation preferred

 
Employment Type: Contractual
Salary: Negotiable
Women are highly encouraged to apply.

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ABOUT GEITA GOLD MINING LTD
Geita Gold Mining Ltd (GGML) is Tanzania’s leading gold producer with a single operation in Geita Region. The company is a subsidiary of AngloGold Ashanti, an international gold producer headquartered in Denver, USA. AGA has operations in more than ten countries across four continents. The mine is situated in the Lake Victoria Gold fields of Northwestern Tanzania, only about 120 km’s from Mwanza City and 20 km’s Southeast of the nearest point of Lake Victoria. The company has its main office and operations in Geita, only 5 Km’s west of the fast-growing town of Geita, and a supporting office in Dar es Salaam. Applications are invited from ambitious, energetic and performance driven individuals to fill in vacant position(s) mentioned below:
 
Position:                                         Senior Supervisor – Inventory
Contract type & Duration:              Unspecified Time Contract
Department:                                   Supply Chain
Reporting to:                                  Superintendent 2 – Materials
Number of Positions:                      One (1)
 
GGML is an equal opportunity employer: Female candidates are highly encouraged to apply.
 
PURPOSE OF THE ROLE: 
To provide commercial assistance with respect to Inventory Control and Cataloguing function.
 
QUALIFICATIONS:

Bachelor’ degree or Advanced Diploma /Higher Diploma in Procurement and Supply Chain/Materials Management or its equivalent.

 
EXPERIENCE:

At Least 5 years of work experience in Supply Chain Operations preferably in Mining industry, 3 of which should be in Inventory Control and Cataloguing.
Experience with the Enterprise Resource Planning (ERP) System, preferably SAP system will be an added advantage.

 
MAIN OR KEY ACCOUNTABILITIES:

Participate in the establishment and implementation of departmental safety and environmental objectives and targets.
Comply with GGM HSE policies and procedures as well as International/national HSE policies.
Support/participate in Audits (External and internal) as instructed/advised by GGM Management
Lead and Manage inventory control team to ensure all inventory control duties are successfully done throughout the year.
Maintain optimal stock to meet end users demand/support gold production and daily operations. This includes availability of Reagents, GETs, Big tires, Liners, and Underground Support items for a continued gold production.
Comply with company inventory reduction strategies.
Identify potential opportunities for inventory value reduction.
On-time reports compilation and communication to their proper destination including CAR office.
Attend weekly, bi-weekly and monthly meetings as agreed/scheduled by onsite/offsite stakeholders.
Work closely with various stakeholders to ensure weekly, monthly, quarterly and yearly activities are completed on time.
Work closely with warehouse and inventory control team to ensure physical stocktaking exercise is conducted and completed as per cycle count plan.
Assist end-users on all inventory matters as and when requests are made.
Assist in ANSI forms processing and ensure correct details are updated.
Reports analysis including weekly MRP review (Materials requirements planning) to manage materials needed.
Any other ad hock work arising during execution of inventory control duties.

 
 ADDITIONAL REQUIREMENTS:

Possess sense of ownership to the whole inventory control management processes.
Must possess excellent communication skills, both written & verbal.
Able to develop effective working relationships.
Ready to work under pressure/very tight deadlines.
Able to adapt successfully to changing situations and environment.
Trustworthy and reliable.

 
 
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Innovations for Poverty Action (IPA) is seeking a highly motivated and qualified individual with outstanding data collection, research skills, and communication skills as a Research Intern to support the Working Together for Change – HiH Project in Tanzania.
The Research Intern will support the research team in the design, implementation, and dissemination of research projects. This role involves conducting literature reviews, assisting in data collection and analysis, contributing to report writing, and providing administrative and logistical support. The intern will work closely with researchers and project staff to ensure timely and high-quality delivery of research outputs. This position is ideal for individuals looking to gain hands-on experience in applied research, data analysis, and policy-relevant work within a dynamic team environment.
Responsibilities 
40% – Project Development:

Support in drafting an endline questionnaire that updates the baseline and incorporates any additional items necessary to measure mechanisms/experiences with the community meetings, in particular.
Assisting IPA-Tanzania staff in writing the IPA sections of the next grant report due to FID.
Joining IPA and HiH staff for some community meetings and preparing detailed memos summarizing the events.

40% – Research Support:

Work closely with research staff and contribute to team discussions.
Help coordinate meetings, field visits, or workshops related to research activities.

20% – Perform other tasks as needed and handle any special projects if required.
Qualifications

Candidates must be a Master student and have an undergraduate degree in economics, social science, public policy, international development, or other related fields.
Demonstrated ability to carry out research tasks, including literature reviews, data collection, data analysis and interpretation of findings.
Strong and demonstrated analytical skills.
Effective written and verbal communication skills.
Proficiency in using statistical analysis software (e.g STATA, R, Python) and Microsoft Office Suite
Willingness to learn and adapt to new research methodologies, techniques and project requirements as needed.
Ability to work collaboratively in a team as well as independently.
Ability to manage time efficiently and meet deadlines, especially when working on multiple tasks.
Understanding of research ethics and commitment to maintaining confidentiality, integrity, and professionalism throughout the research process.

Reports to
Research Associate
Location
Tanzania
Contract Type
6-week Fixed-Term Contract
Deadline to Apply
Monday June 9th, 2025
About IPA 
Innovations for Poverty Action (IPA) is a research and policy nonprofit that discovers and promotes effective solutions to global poverty problems. IPA brings together researchers and decision-makers to design, rigorously evaluate, and refine these solutions and their applications, ensuring that the evidence created is used to improve the lives of the world’s poor. In recent decades, trillions of dollars have been spent on programs designed to reduce global poverty, but clear evidence of which programs succeed is rare, and when evidence does exist, decision-makers often do not know about it. IPA exists to bring together leading researchers and these decision-makers to ensure that the evidence we create leads to a tangible impact on the world. Since its founding in 2002, IPA has worked with over 600 leading academics to conduct over 900 evaluations in 52 countries. This research has informed hundreds of successful programs that now impact millions of individuals worldwide.
Safeguarding at IPA
At Innovations for Poverty Action (IPA), we are committed to creating a safe and respectful environment for all individuals,  particularly children and vulnerable adults. As IPA adheres to strict safeguarding principles, selected candidates will be expected to adhere to these standards. By joining IPA, you become part of a team dedicated to ethical conduct, social responsibility, and meaningful impact in the fight against global poverty. Together, we work to create a better world where everyone has the opportunity to thrive with dignity and respect.
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Tanzania National Roads Agency (TANROADS) is vested with the responsibility of maintenance and development of the trunk and regional roads network in Tanzania Mainland. It is also responsible for conducting axle load control operations using weighbridge scales.
The Regional Manager TANROADS Dar es Salaam, on behalf of the Chief Executive TANROADS, is seeking qualified and competent Tanzanians to fill vacant posts for the supervision of road construction projects in Dar es Salaam Region.
Qualified and competent staff will be recruited on specified employment contracts for the road projects in Dar es Salaam Region in the following fields:
Job search
Job type Full-time Job
Position Title: Topographical Surveyor – 1 Post
Entry Qualification:Must be a Tanzanian Citizen with a Bachelor Degree or Advanced Diploma in Land Surveying, Geomatics, or equivalent qualifications from a recognized institution with at least five (5) years of working experience in a related field. Must be registered by NCPS as a professional Land Surveyor.
Duties and Responsibilities:

Prepare and maintain sketches, maps, and reports of works performed

Review survey data for accuracy, including measurements and calculations conducted at survey sites

Direct or conduct surveys to establish legal boundaries for properties

Record the results of surveys, including shape, contour, location, elevation, and dimensions of land or land features

Search legal records, survey records, and land titles to obtain information about property boundaries in areas to be surveyed

Coordinate findings with engineers, clients, and other stakeholders concerned with projects

Adjust surveying instruments to maintain their accuracy

Establish fixed points for use in making maps, using geodetic and engineering instruments

Determine longitudes and latitudes of important features and boundaries in survey areas

Develop criteria for survey methods and procedures

Determine specifications for photographic equipment to be used for aerial photography

Perform other related duties as assigned by Supervisor

Successful applicants must be ready to work for a considerable length of time in Dar es Salaam Region, where the projects are located.
 
Terms of Service:

Terms of Employment: Specified contract for 2 years
Job search

Salary: TANROADS salary scale with other site allowances as per TANROADS Incentive Policy

All interested and qualified Tanzanians are invited to submit their applications, enclosing their detailed and signed Curriculum Vitae, certified copies of relevant education and professional certificates with names of two reputable referees and their contact addresses, telephone numbers, and email addresses, so as to reach the below-mentioned addressee not later than 16:30 hours on 11/06/2025.
Late applications will not be considered for evaluation under this recruitment. Only shortlisted candidates will be contacted. Those applicants who will not be contacted for interview should consider themselves unsuccessful.
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Tanzania National Roads Agency (TANROADS) recruitment for supervision of road construction projects in Dar es Salaam Region – June 2025
Tanzania National Roads Agency (TANROADS) is vested with the responsibility of maintenance and development of the trunk and regional roads network in Tanzania Mainland. It is also responsible for conducting axle load control operations using weighbridge scales.
The Regional Manager TANROADS Dar es Salaam, on behalf of the Chief Executive TANROADS, is seeking qualified and competent Tanzanians to fill vacant posts for the supervision of road construction projects in Dar es Salaam Region.
Qualified and competent staff will be recruited on specified employment contracts for the road projects in Dar es Salaam Region in the following fields:
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Job type Full-time Job
Position Title: Structures Engineer – 1 Post
Entry Qualification:Must be a Tanzanian Citizen with a Bachelor Degree in Civil Engineering, Highway Engineering, Transportation Engineering, Structural Engineering, or equivalent qualifications from a recognized institution with at least seven (7) years of working experience in a related field. Must be registered by ERB as a Professional Engineer.
Duties and Responsibilities:

Review structural drawings and reports for conformity to applicable standards and specifications

Review, inspect, and approve construction materials of works for compliance with technical specifications

Keep and maintain records, including reports, works diaries, correspondences, instructions given to contractor(s), and any other matters relating to drainage structures on a day-to-day basis

Approve measured quantities of drainage works satisfactorily carried out daily

Prepare and submit mini progress reports with updated costs of drainage works daily

Perform other related duties as assigned by Supervisor

 
Terms of Service:

Terms of Employment: Specified contract for 2 years
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Salary: TANROADS salary scale with other site allowances as per TANROADS Incentive Policy

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Job description
The University of Dar es Salaam invites applications from suitably qualified Tanzanians to be considered for immediate employment to fill the following vacant posts:
Qualifications
Holders of Form IV or VI certificate plus National Service Training and/or People’s Militia Training Phase II and/or any other form of military training. The candidate must be vetted by the police and attach the certificate of clearance.
Responsibility
i. To assist in the daily routine beats around the campus so as to maintain peace and order; ii. To guard the property of the Institution; iii. To control movement of visitors to and from College premises with the aim of preventing burglary and theft; iv. To control the movement of motor vehicles and parking at the College Compound; v. To report to senior security guard on any unusual occurrences within the College compound; and vi. To perform any other duties and responsibilities as may be assigned by immediate Supervisor.
Work Experience
N/A
Terms of Service
The job will be for one year fixed contract and may be extended based on satisfactory performance as per scope and responsibilities.
 
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Aggregate function:  Technology

Business Area:  Local Technology

Posting Country:  Tanzania, United Republic of

Full Time / Part Time:  Full Time

Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose: 
This role is responsible for Cyber defence operations and Intelligence for Vodacom Tanzania through proactive continuous monitoring for Cyber threats, Penetration Testing, incidents response and recovery.
Key accountabilities and decision ownership: 

Own Strategy, demand planning and forecasting Cyber security Defence, for all current and emerging technologies as well as Future business needs.
Functional lead for managed Continuous Monitoring, internal and external threats intelligence management and proactive threats hunting.
Manage proactive threat Hunting and Penetration Testing to uncover technology weakness before they are exploited.
Own Vulnerability Management and patches Management Programs.
Coordinate all Cyber Security incident handling, Investigation and Forensic activities and ensure Root Cause analysis and Chain of Custody for all evidences.

 

Who you are

Core competencies, knowledge, and experience:

Strategic Thinking
Leadership acumen
Analytical skills
Fostering Teamwork
Customer orientation

Must have technical / professional qualifications: 

Bachelor’s Degree in Telecommunication, information technology, Computer Science, Cyber Security, or relevant domain
Strong Understanding of key Cyber Security Technologies & Tools and General Information Technologies.
Deep Knowledge of Cyber Defence Operations.
Knowledge of legal, regulatory and privacy requirements (GDPR, PCI DSS).
An industry Security certification.  OSDA, CISSP is strongly preferred.

 

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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DAR ES SALAAM STOCK EXCHANGE PLC
EXCITING CAREER OPPORTUNITY
The Dar es Salaam Stock Exchange PLC (DSE) was established in 1996 as a company limited  by guarantee  without  share  capital.  In  June  2015,  it  transitioned  into  a  public company limited by shares and in July 2016 it became self-listed.
The DSE’s core mandate includes providing a platform for trading listed securities and
supporting companies in raising capital through the issuance of shares and bonds.
To strengthen our operations and enhance efficiency, we are seeking a dynamic, motivated, and high-integrity individual with strong technical competencies to join our team as a Market Operations  Officer  and  thus,  inviting  applications  from  suitable  qualified  candidates. Further details of the position are highlighted below.
Job Purpose:
Responsible for overseeing the daily activities involved in trading and market operations, ensuring that trades are executed, settled and processed accurately, efficiently and in a timely manner.

Terms of Employment:
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Type: Full-time.
Contract: Fixed-term for one (1) year.
Required Academic Qualifications, Experience, Skills & Competencies:
Holder of Degree in Economics, Accounting, or its equivalent from a recognized institution.
Securities  Markets  Certification  Program  recognized  by  Regulator  is  an  added
advantage.
Securities Investment & Trading (SIT) Certification is an added advantage.
Risk Management Certification is an added advantage.
Minimum of 1 (one) year of relevant experience in a reputable organization.
Experience  in  any  of  the  following  areas  is  desirable:  econometrics,  statistical analysis, market performance monitoring, business of stock exchange, regulatory and policy analysis.
Strong knowledge of Stock Exchange systems and processes, economic principles and business accounting.
Understanding of the dynamics within regional and global stock exchange.
Strong organizational skills, with the ability to work independently and collaboratively in a team environment.
Ability to manage internal and external contacts with stakeholders on routine and operational issues.
Ability to multi-task, prioritize work and manage time effectively, with a proactive and solution-oriented approach.
Professionalism, discretion and confidentiality in all aspects of the role.
Excellent written and verbal communication skills with strong attention to detail.
Advanced proficiency in Microsoft Office Suite.
Key Duties:
First point of contact for resolving and escalating market incidents in real-time.
Monitor market participant compliance with the trading rules, continuous disclosure obligations, and procedures.
Engage  and  service  diverse  stakeholders  such  as  brokers,  custodians,  system vendors, compliance officers, auditors, and regulators.
Perform   real-time   market   monitoring   by   coding   alerts   accurately   within   set timeframes and prescribed trading rules.
Manage stakeholder queries ensuring alignment with the trading rules, policies, and regulations.
Maintain operational documentation, perform statistical analysis, and organize data to report to management, regulators, and internal/external audits.
Work collaboratively with internal teams on continuous disclosure issues.
Identify and implement process improvement to reduce operational risk, enhance customer experience, and develop technical change.
Identify, support, and participate in knowledge management activities and subject matter expertise development.
Investigate, reconcile, and resolve confirmation mismatches.
Participating in the User Acceptance Test (UAT) system in testing new applications
Perform any other duties as may be assigned by the Supervisor.
Remuneration
Competitive remuneration package will be offered.
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About Tanzania Commercial Bank
Tanzania Commercial Bank is a bank that provides competitive financial services to our customers and creates value for our stakeholders through innovative products with a vision “to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services”. As part of organizational development and management of its human capital in an effective way, Tanzania Commercial Bank commits itself towards attaining, retaining and developing the highly capable and qualified workforce for Tanzania Commercial Bank betterment and the nation at large.
Job Vacancy: Head of Customer Service
Position Overview

Position: Head of Customer Service
Department: Operations
Section: Customer Service
Reports to: Chief Operating Officer
Location: Dar es Salaam
Vacancy: 1 Position

Position Objective
The Head of Customer Service will report directly to the Chief Operating Officer (COO). This role is responsible for:

Working with the COO for planning and executing the organization’s overall customer experience goals. This includes liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.
Driving the customer agenda, understanding customer insights, and disrupting current operating models through innovation across segments and supporting functions with the assistance of the Chief Operating Officer.
Motivating and inspiring staff to improve service levels through implementation of service initiatives and ongoing coaching.
Analyzing complaints and driving the implementation of the necessary service/process improvements.

Key Responsibilities

Ensure that the customer service team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels, and touchpoints in the customer journey.
Champion and promote the delivery of an excellent and consistent customer service and sales experience for customers by motivating and inspiring teams across the business, both customer-facing and support functions.
Identify systems and processes that create barriers to serving customers and improve/eliminate these to create value for customers.
Champion the customer service department, assessing and managing the customer service team to continually improve processes and outcomes.
Provide ongoing feedback on customer service to all levels within the business, ensuring an integrated country effort around service initiatives.
Interact at executive/senior management level, proactively advocating for solutions and managing the customer escalation process.
Create and implement an analytics strategy for best-in-class service delivery, leveraging existing and additional relevant technologies for reporting and analytics across customer service and other customer-facing functions/channels.
Proactively implement the customer strategy and TCB-wide customer initiatives to gain staff commitment to serve customers well.
Champion the customer throughout the bank, balancing customer needs with business requirements and presenting a compelling case for internal change and improvement.
Conduct customer research and analyze feedback as part of the service/process improvement.
Ensure necessary regulatory requirements related to service are adhered to.
Improve the overall experience of complaint capturing/handling within the business.

Qualifications, Skills, and Experience

Holder of a Bachelor’s Degree in Banking, Economics, Commerce, Business Administration, Finance, ICT, Marketing, or equivalent qualifications from recognized institutions.
Must have at least six (6) years of working experience in the banking industry or financial institutions, including at least two years’ experience in a call center.
An instinctive inclination and orientation towards service.
Good interpersonal and networking skills, with the ability to influence and guide strategy at senior levels.
Proven coaching and development skills.
Communication and presentation skills, both written and oral.
A good understanding of the various functions in the bank, e.g., Retail, Corporate, Operations, and IT.
Experience in a large international bank or investment bank.
Training delivery and facilitation, including questioning techniques.

Personal Attributes and Behavioral Competencies

Ability to demonstrate Tanzania Commercial Bank core values.
Ability to prioritize work and meet deadlines.
Ability to implement projects/programmes according to set objectives and timelines across a wide business platform.
Has sound judgment, common sense, and good humor.
Strong leadership and people management skills.
Very strong business acumen, with the ability to grow business.
Ability to build effective relationships with all stakeholders.
Self-driven with a results-oriented mindset.

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At JTI, we celebrate differences, and everyone truly belongs. 46.000 people from all over the world are continuously building their unique success stories with us. 83% of employees feel happy working at JTI.
To make a difference with us, you only need to bring your human best.
What will your story be? Apply now!
Learn more jti.com
Please apply by June 5th ,2025
Reporting to Team Lead
Location Dar es Salaam
Role Permanent
Tobacco Processing Operator
What This Position Is About – Purpose
Involved in Tobacco process activities through machinery operation, ensuring the quality of produced product, maintaining good condition of machinery and housekeeping in accordance with standard established by the organization. The incumbent must have knowledge and skills to operate all Tobacco Processing work centers but must illustrate proficiency to operate Lamina Conditioning / casing and Stem conditioning work centers.
What Will You Do – Responsibilities

To perform Tobacco processing activities through proper operation of machines in a group / work center for each blend and batch according to the provided SAP work order by following standard operating procedures and instructions given by superior.
To ensure quality of the product of each batch processed in compliance with the standard specification set up by the organization. Close monitoring of process parameters settings and quality parameters status on online SCADA system and proactively taking preventive/corrective actions by himself or with guidance from Process Lead/Electronic Technician.
To inspect and clean all tobacco process line before starting line operation, to clean the tobacco process line after dark fired blend before starting a light grade blend and implement thorough process line cleaning at the end of the production day as per machines cleaning work instructions and procedures.
To enhance the safe working environment. Maintain safety at work and during operating the machine which includes having on proper safety gear for self and crew during cleaning process. Some of the safety gear include – Wearing gloves when changing knife; Wearing Mask & goggles during cleaning; Using gloves during cleaning, safety shoes, uniform and ear plugs.
To implement effective housekeeping in his/her working area throughout the production shift through proper shop floor cleaning and arrangement of working tools
To effectively communicate with the Process Lead / other team members with regards to ensuring smooth process operation of downstream and upstream work centers. Must show good team spirit by assisting and supporting other team members in daily assignment whenever required
To actively participate and perform special tasks associated with organized improvement activities.

Who Are We Looking For – Requirements

Full Technician Certificate or its equivalent.
Understanding of English and Swahili.
2 years’ experience of working in a Tobacco process environment.
Basic computer knowledge

Thank you very much for your interest in the role. You are welcome to apply.
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