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  • Installation and Maintenance Head at Airtel Africa

    At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
    We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
    By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

    Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

    Responsibilities

    1.Roll outs and Installations and commissioning

    Develop ODU/ONU installation organization i.e. territory dimensioning in line with sales clusters with requisite governance through supervisors with optimal span of control.
    Maintain a database of all installed ODUs/ONUs indication customer info, location, etc
    Job tickets SLAs as defined e.g. 3 hours installation, 4 hours relocation and recovery, 2 hours fault/ repair ticket post confirmed schedule
    Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installer supervisor on Zoom/ Teams to ensure ways of work governance metrics are in place

    2.Logistics and Project Management

    Establish departmental process for installations maintenance and enforce strict adherence
    Management of CWIP to deliver on installation equipment not to be obsolete in warehouse
    Put in place a process for ODU/ONU recovery/ redeployment

    3.Regulatory and Statutory Compliance

    Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work
    Ensure all necessary documentation for regulatory compliance is adequate and readily available
    Keep track record of the routers leased to customers and ensure recovery for non-compliance customers is done as per the company guidelines

    4.Partner and Supply Chain Management (Inventory)

    Accountable on stock availability to installers at warehouse and Airtel shops, reconciliation of any other stock management issues in the channel.
    Collaborate with Supply Chain Management Team, validate requests and raise the purchase of ODUs/ONUs, installation equipment based on agreed standards
    Provide support and ensure effective process management of service provider and installer vendors
    Establish procedure from improving roll out, maintenance and removal of ODU/ONUs and other equipment
    Ensure and coordinate various activities with Supply Chain Management for warehousing and dispatching of installation elements to specific locations
    Track and follow up on equipment delivery for ODU/ONU rollout (Local and imported)

    5.Installer Team Management

    Ensure pay rationalization for better efficacy and timely payout to team members
    Training and certification of installers
    Evaluate and monitor the performance and quality standards of sub-contractors within their infrastructure boundaries and take corrective active as applicable

    Qualifications

    University degree in Telecom Engineering, Networks, Technical or electrical or equivalent qualification
    Professional Qualification in Project Management Techniques
    Minimum 7 years’ experience in technical role Telecom/ DTH/ ISP
    Category Understanding – Understanding the competition landscape within the OPCO – players, the market size, regulations, technologies used devices offered, spectrum used etc.
    Latest technology and processes used in related industries such as Satellite TV, Computer peripherals etc.
    IT Literacy and business education, an added advantage
    Able to operate in a performance driven organization
    Proven team Leadership skills – Ability to influence and get things done quickly is critical.
    Resilience and ability to deliver against stretch targets
    Strong entrepreneurial spirit
    Analytical skills and ability and strong Commercial Acumen
    Building team skills as this is new business
    Proficient with Microsoft Office Suite or related software

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  • Relationship Officer Transaction Banking at NBC Mbeya Branch

    NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
    Job Summary
     
    • Acquire and manage relationships with Business Banking customers through pro-active and consultative approach in line with NBC policies and procedures.
    • Utilize customer focus approach to provide holistic financial solutions to basic and complex financial needs by understanding customers’ business process cycle.
    • Provide differentiated customer experience that support NBC value proposition by maintaining regular contacts with customers to ensure overall satisfaction.
    • Support migration of business banking customers to digital channels such as NBC connect, Edu Connect, NBC Lipa Kiganjani, Merchant services, e-commerce, Edu Connect, Saccoss, SADAKA solution etc.
     
    Job Description​
    Sales and Relationship Management
    Outputs to deliver this accountability:40%

    Maximize client profitability within agreed targets (Liabilities and non- interest revenue) by identifying, building, and deepening of relationships to gain incremental wallet share of the Business Banking clients by offering solutions through a wide range of products and services.
    Provide value added engagement, regular face to face meetings, consistent communication with clients by conducting meetings with clearly defined objectives and desired outcome.
    With the support of product specialists, intuitively recognize and understand clients’ business cycle, financial goals/needs and proactively provide holistic financial solutions.
    Create and maintain a pipeline of business opportunities and proactively master referrals to grow liabilities portfolio.
    Develop and maintain Customer Relationship Management Plan of Top 10 merchant’s clients and Top 10 non-borrowing clients
    Maintain accurate and up-to-date records of all actual and attempted client customer interactions (i.e. Call Reports)

    Customer Service: 20%
    Outputs to deliver this accountability:

    Proactively and professionally manage client experience by providing appropriate answers regarding products and services.
    Promptly respond to customer complaints and constantly provide regular feedback on unresolved issues.
    Keep accurate records of discussions or correspondences with clients
    Effectively co-ordinate client relationship/activities with another department within the bank.
    Educate customers on the bank’s products, services and procedures.
    Use client feedback to improve product and service offering

    Compliance and Risk Management: 20%
    Outputs to deliver this accountability:

    Build awareness and comply with KYC, AML, and Financial Sanctions and Prohibitions of Business Activity policies.
    Review the portfolio on a monthly basis and ensure that all documentation required (KYC, AML and Sanctions) are up to date, and escalate any unresolved KYC requirements to the relevant mandated holders.
    Check and signoff each of the digital channels such as NBC connect, Edu Connect, NBC Lipa Kiganjani, Merchant services, e-commerce, Edu Connect, Saccoss, SADAKA solution Identify potential problem accounts and communicate appropriate risk mitigating strategies by accessing excess report on daily basis, regular monitoring of client’s transactions.
    Research, read, and network to keep abreast of developments in various industry/sector to ensure adequate industry knowledge and potential risks and or opportunities.

    Team and Networking
    Outputs to deliver this accountability;10%

    Attend daily Branch meetings and knowledge sharing meetings
    Conducting and maintain constant dialogue/sharing of information with other departments (Retail and Corporate Credit, Corporate Banking, Retail Banking).
    Attend local functions/community/governmental and business development activities
    Develop and maintain contact with Product Specialists in other areas of the bank, including Corporate Banking, Treasury, and Retail Banking.
    Provide feedback into the performance review of other members of Cross function team

    Self-Development
    Outputs to deliver this accountability; 10%

    Comply and keep abreast of all policies, procedures, and circulars updates.
    Ensure self-development pertaining to career path to develop knowledge and skills
    Complete all critical compliance training

     
    Other duties

    Perform all other duties as reasonably assigned.

    Education and Experience Required:

    Degree – Business/Accounting/ICT
    1-2 years banking experience

     
    Knowledge, Skills and competences required:
     

    Strong financial and business skills
    PC skills and Microsoft Office

    Proven ability to develop and implement sales plans
    Clear understanding of credit process, and procedure
    Good problem solving and decision-making skills
    Good oral and written communication skills
    Good time management and organization skills
    Ability to work on team and support others
    Strong integrity and professionalism
    Good knowledge of Bank Products

    Qualifications
     
    Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Commercial mindset – Junior (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets some of the requirements and would need further development)
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  • Electrical Technician at ALAF

    Reference Number

    ALAF0904202404

    Description

    Performing routine maintenance tasks on electrical equipment to ensure optimal performance and longevity.
    Troubleshooting electrical malfunctions and implementing effective solutions to minimize production downtime.
    Conducting preventive maintenance inspections on electrical systems and equipment to identify potential issues before they escalate.
    Installing, repairing, and maintaining electrical components such as motors, switches, sensors, and control panels.
    Collaborating with other departments to identify electrical needs and requirements for new projects or upgrades.
    Attend PM activities at MCL, CRM, CCL when required during SSD
    Ensuring compliance with safety regulations and protocols while performing electrical maintenance and repair tasks.
    Execute planned PM for SSD (scheduled shut down)
    Ensure safety measure and switch gear safety test are done as required.
    Assist in monitoring and maintenance of substation includes recording of meter reading.
    Attend promptly to machine breakdowns
    Documenting maintenance activities, including repairs, inspections, and preventive maintenance tasks.
    Participating in training sessions to stay updated on the latest technologies and best practices in electrical maintenance.

    Report all accidents and near misses and ensure compliance to EHS

    Requirements

    Diploma or certification in Electrical Engineering or a related field.
    Proven experience working as an Electrical Technician in a manufacturing environment.
    Strong knowledge of electrical systems, components, and principles.
    Proficiency in troubleshooting electrical malfunctions and implementing effective solutions.
    Excellent problem-solving skills and attention to detail.
    Ability to work independently as well as part of a team.
    Strong communication skills and the ability to collaborate effectively with colleagues from various departments
    Willingness to work flexible hours and respond to emergency maintenance situations as needed.

    Work Level

    Skilled

    Job Type

    Contract

    Salary

    Market Related

    Duration

    EE Position

    No

    Location

    Dar es Salaam

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  • Agent Care Team Coordinator at BURN

    About the role
    Burn is looking for an Agent Care Team Coordinator to join our Electric team in Tanzania.
    Duties and Responsibilities

    Training and Development:
    Develop and implement comprehensive training programs for agent care officers to ensure continuous improvement and alignment with the company’s strategic goals.
    Collaborate with training teams to continuously evaluate sales agent training needs, address skill gaps, ensure adherence to SOPs, and monitor performance to maintain compliance and operational effectiveness.
    Operations Management:
    Oversee and manage all aspects of agent care officers’ operations, including effective team management.
    Oversee recruitment, training, and onboarding of sales agents & ACT officers
    Ensure correct agent mapping and zoning based on approved criteria and SOM
    Confirm and verify field team commission payments and ensure timely payment
    Address field challenges and support agents in improving performance

     

    Budget Requirements:
    Manage the agent care team’s budget, ensuring resources are allocated effectively to maximize performance and meet business demands.

    Business Development:
    Work closely with management to identify and implement process improvements that enhance operational efficiency and agent satisfaction.

     

    Reporting:
    Provide feedback to senior management on initiatives derived from sales agents’ feedback.

     

    Escalation management:
    Oversee and manage escalations from sales agents regarding performance-impacting issues
    Proactively identify root causes and implement strategic improvements to prevent future issues.

     

    Feedback and Escalation Management:
    Gather feedback from sales agents and provide insights to senior management for strategic decision-making.

    Skills and Experience

    Essential: 4+ years of Agent management/ Agent support with medium-level management experience, preferably in the renewable energy sector or clean cooking.
    Bachelor’s Degree from University
    Solid understanding of performance metrics, data analysis, and reporting.
    Experience in business development, sales strategy, or process optimization.
    Sales or operations data analysis and reporting experience
    Experience in sales support is a plus.

                                                     Qualified Female Candidates encouraged to Apply
    BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees.)
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  • Submit CVs-New Recruitment at Kilombero Sugar Recruitment

    Kilombero Sugar Company Limited (KSCL) Recruitment: Multiple Job Opportunities
    Kilombero Sugar Company Limited (KSCL), the largest sugar producer in Tanzania, is part of the Illovo Sugar Africa Group. With its operations spanning across six African countries, KSCL plays a significant role in the agricultural and manufacturing sectors. Situated in the Kilombero Valley, Morogoro, the company operates two major agricultural estates and sugar mills and produces 126,000 tons of sugar annually. KSCL is currently looking for dynamic, skilled, and dedicated individuals to fill several positions within its team.
    Talent sourcing solutions
    If you’re ready to take on a challenging and rewarding role in a leading company, take a look at the current job openings below and apply through the provided links.
    Job Listings:
    1. Artisan Electrician – 1 Position (K4)

    Location: Morogoro, Kilombero, Tanzania

    Job Description: Skilled electricians required for various electrical maintenance and troubleshooting tasks at KSCL’s sugar mills.

    Apply Here: Artisan Electrician Application

    2. Attendant Bagasse, Conveyors, Boilers & Turbine – K4 x4

    Location: Morogoro, Kilombero, Tanzania

    Job Description: Support the operation of machinery and equipment related to sugar production, including bagasse conveyors, boilers, and turbines.

    Apply Here: Attendant Application

    3. Electrical Maintenance Worker – 4 Positions (K4)

    Location: Morogoro, Kilombero, Tanzania

    Job Description: Maintain and repair electrical systems and components within the sugar production process.

    Apply Here: Electrical Maintenance Worker Application

    4. Farm Supervisor – 1 Position

    Location: Morogoro, Kilombero, Tanzania

    Job Description: Oversee the operations of agricultural estates, manage farm workers, and ensure efficient sugarcane production.

    Apply Here: Farm Supervisor Application

    5. General Worker – 42 Positions

    Location: Morogoro, Kilombero, Tanzania

    Job Description: Perform general tasks related to the operations of the sugar mill, including loading, unloading, and supporting production processes.

    Apply Here: General Worker Application

    6. Heavy Equipment & Field Services Foreman (Re-advertised) – 1 Position

    Location: Morogoro, Kilombero, Tanzania

    Job Description: Manage and oversee heavy equipment operations, ensuring proper maintenance and functionality of equipment used in production.

    Apply Here: Heavy Equipment Foreman Application

    7. Instrumentation Maintenance Worker – 4 Positions (K4)

    Location: Morogoro, Kilombero, Tanzania

    Job Description: Maintain and repair instrumentation systems critical to the operation of the sugar mill.

    Apply Here: Instrumentation Maintenance Worker Application

    8. IT Technician – 2 Positions

    Location: Morogoro, Kilombero, Tanzania

    Job Description: Provide IT support for the company, ensuring smooth operations of technology systems.

    Apply Here: IT Technician Application

    9. Maintenance Foreman – Steam & Power Generation

    Location: Morogoro, Kilombero, Tanzania

    Job Description: Supervise and coordinate maintenance activities for steam and power generation systems within the mill.

    Apply Here: Maintenance Foreman Application

    10. MIT – Speedling Production (Re – Advertised)

    Location: Morogoro, Kilombero, Tanzania

    Job Description: Oversee and manage the Speedling production process, ensuring quality standards are met.

    Apply Here: MIT Speedling Production Application

    11. Operator Scratcher – 4 Positions (K4)

    Location: Morogoro, Kilombero, Tanzania

    Job Description: Operate scratching machines in the sugar production process.

    Apply Here: Operator Scratcher Application

    12. Surveyor (Agriculture) – 1 Position

    Location: Morogoro, Kilombero, Tanzania

    Job Description: Survey agricultural lands to ensure effective sugarcane production and land management.

    Apply Here: Surveyor Application

    13. Technical Trainer – 1 Position

    Location: Morogoro, Kilombero, Tanzania

    Job Description: Train employees in technical skills related to sugar production machinery and systems.

    Apply Here: Technical Trainer Application

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  • Housekeeping & Laundry Supervisor at Four Seasons

    About Four Seasons:
    Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
    At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
     
    About the location:
    Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.
    About the role
    The Housekeeping Supervisor is a key individual in achieving the goals and quality standards of the housekeeping department. The Housekeeping Supervisor must impact all elements of the department from standards of cleanliness and employee morale to budgetary goals and inter-departmental relations. As such, the housekeeping supervisor has responsibility for:
    What you will do

    Primary operation of the Housekeeping Department on a day-to-day basis.
    Working with the Director of Housekeeping and Assistant Housekeeping Managers to be proficient in the administrative operation of applicable departments of responsibility, and, for other special projects as may be requested.
    Supervise Room Attendants, House Attendants and Public Area Attendants to ensure their assignments are completed to expected standards.
    Having a working knowledge of all housekeeping cleaning equipment and preventive maintenance program for such machines. Responsible for training all employees on proper usage and handling of cleaning equipment and chemicals.
    General cleaning programs for the public areas and outlets of the lodge underdirect responsibility of the housekeeping department.

     
    What you bring
    Experience: At least 6 months housekeeping experience. Previous supervisory experience in hospitality industry preferred.
    Skills and Abilities: Fluent in English and ability to operate computer.
    Travel required: None
    Hours required: Nine-hour shift with one hour unpaid break; scheduled days and times may vary based on business level
    What we offer: 
    •    Competitive Salary, wages, and a comprehensive benefits package
    •    Excellent Training and Development opportunities
    •    Complimentary Accommodation at other Four Seasons Hotels and Resort
    •    Complimentary Dry Cleaning for Employee Uniforms
    •    Complimentary Employee Meals
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  • Purchasing Manager at Zanzibar White Sand Luxury Villas & Spa

    Zanzibar White Sand Luxury Villas & Spa is a boutique five-star resort at the forefront of luxury hospitality in Zanzibar. We are looking for inspired individuals to join our team, who share our passion for excellence and are eager to contribute to creating extraordinary experiences for our guests.
    Zanzibar White Sand Luxury Villas & Spa is currently looking for its future PURCHASING MANAGER.
    Main Mission:
    The Économe is responsible for the management of the hotel’s or restaurant’s inventories, purchases, and resources. They ensure that the property operates
    efficiently by controlling costs, preventing waste, and maintaining optimal stock levels for all departments.
    Key Responsibilities:
    1. Inventory and Stock Management:
    o Oversee the management of all supplies, including food, beverage, housekeeping materials, and equipment.
    o Conduct regular stock checks, ensuring that inventory levels are accurate, and no shortages occur.
    o Maintain proper storage conditions and ensure that all products are used in accordance with expiration dates.
    2. Purchasing and Supplier Coordination:
    o Coordinate purchasing activities and negotiate with suppliers to ensure that the hotel/restaurant receives competitive prices and favourable
    terms.
    o Ensure all orders are placed in a timely manner to maintain stock levels without overstocking.

    o Manage supplier relationships and monitor performance to ensure consistent supply chain efficiency.
    3. Cost Control:
    o Help develop and implement procedures to minimize waste and reduce inventory costs.
    o Work closely with the finance department to ensure that purchases are in line with budget and cost control targets.
    o Monitor stock usage across departments (kitchen, housekeeping, etc.) and ensure that all departments are operating within their budget.
    4. Reporting and Documentation:
    o Prepare and maintain accurate records of all inventory transactions.
    o Provide regular reports on stock levels, usage, and order needs to the management team.
    o Ensure proper documentation and organization of all inventory-related activities.
    5. Waste Management:
    o Monitor and analyse waste across all areas of operation, including food waste, cleaning supplies, and equipment.
    o Implement strategies to reduce waste and increase efficiency, such as rotating stock and managing product shelf life.
    6. Compliance and Hygiene:
    o Ensure that all inventory practices comply with health and safety regulations.
    o Maintain proper hygiene and safety standards in the storage areas.
     
    Qualifications and Skills:

    Education: Degree or diploma in hospitality management, business administration, or related field.
    Experience: 4-5 years of experience in inventory management, purchasing, or a similar role within the hospitality industry.
    Technical Skills: Proficiency in inventory management software, MS Office, and other relevant tools.
    Soft Skills: Excellent organizational skills, attention to detail, good
    communication skills, and the ability to work with multiple departments to achieve goals.
    International experience (particularly in East Africa) a plus

    Offer:

    Job type: Full-time
    Compensation: To be defined based on profile
    Location: On-site
    Accommodation, meals, and laundry provided

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  • Head of Public Relations and Communication Unit at COPRA

    Vacancy Announcement: Head of Public Relations and Communication Unit
    The United Republic of Tanzania
    President’s Office
    Public Service Recruitment Secretariat
    Talent sourcing solutions
    Ref. No. JA.9/259/01/B/149
    Date: 06th April, 2025
    1.0 Background Information
    On behalf of the Director General of the Cereals and Other Produce Regulatory Authority (COPRA), the Public Service Recruitment Secretariat invites dynamic, proactive, experienced, and suitably qualified Tanzanians to fill one (1) vacant post of the Head of Public Relations and Communication Unit.
    Talent sourcing solutions
    2.0 Cereals and Other Produce Regulatory Authority (COPRA)
    The Cereals and Other Produce Regulatory Authority (COPRA) was established under the Food Security Act CAP 249, amended through the Cereals and Other Produce Act CAP 274. According to this law, cereals include maize, sorghum, rice, wheat, oat, millet, and barley, while other produce encompasses crops announced in the government gazette dated 15th March 2025, categorized as horticultural crops, legumes/pulses, roots & tubers, and oilseeds and nuts. Under this Act, COPRA operates as a specialized regulatory body under the Ministry of Agriculture to oversee the development of the cereals and other produce industry. Its establishment aims to address critical needs in the agricultural sector, including access to reliable domestic and foreign markets for cereals and other produce, which lack an effective and efficient management system. COPRA strengthens agricultural oversight, ensures food security, boosts market competitiveness by enhancing productivity, promotes quality standards, and protects the interests of producers, consumers, and other stakeholders.
    3.0 Job Posting Details

    Post: Head of Public Relations and Communication Unit
    Employer: Cereals and Other Produce Regulatory Authority (COPRA)
    Reports to: The Director General
    Work Station: COPRA Headquarters, Dodoma, Tanzania
    Position Overview: The Head of Public Relations and Communication is responsible for developing and implementing strategic communication initiatives that enhance the visibility, reputation, and public engagement of COPRA. This involves overseeing media relations, stakeholder communication, corporate branding, crisis management, and deploying public education programs to promote the authority’s mandate in crop development, agricultural sustainability, and food security in Tanzania. The role holder will act as the primary spokesperson for the organization, ensuring a positive public perception across all media platforms.

    4.0 Duties and Responsibilities

    Develop and execute comprehensive communication and PR strategies aligned with the Authority’s mission and objectives.
    Oversee internal and external communication to ensure consistency and effectiveness.
    Build and maintain relationships with journalists, media outlets, government agencies, farmers’ and dealers’ associations/representations, buyers, and international partners.
    Create compelling content such as press releases, articles, blog posts, and social media updates to communicate the organization’s key messages and initiatives.
    Develop and implement crisis communication plans and manage reputational risks.
    Oversee the development of branding materials, corporate identity, and promotional content.
    Manage the Authority’s digital presence, including website content and social media platforms.
    Lead public awareness and behavioral change campaigns on crop development, adoption of good agronomical standards, agricultural policies, and sustainability programs.
    Foster strong relationships with key stakeholders, including policymakers, government and private entities, farmers, relevant associations, and development partners.
    Coordinate communication efforts for agricultural programs, training workshops, and stakeholder forums.
    Advocate for policies supporting crop development and food security through strategic messaging.
    Supervise and guide the communications team to ensure high-quality output and strategic alignment.
    Manage budgets for communication campaigns, media engagement, and events.
    Evaluate the impact of communication strategies and adjust as needed.
    Conduct research to understand public sentiment, track trends, and gather data to inform PR and communication strategies.

    5.0 Qualifications

    Education: Holder of a Master’s Degree in one of the following fields: Public Relations, Journalism, Mass Communication, International Relations, Business Communication, Public Administration, Development Economics, or equivalent qualifications from recognized institutions.
    Work Experience: Minimum of 8 years of senior-level experience in the relevant field. Experience with modern social media channel communication management will be an added advantage.

    6.0 Specific Knowledge and Experience

    Knowledge, experience, and a considerable degree of involvement in leading and mentoring a team of public relations/communication professionals, delegating tasks effectively, and fostering a collaborative environment to execute complex organizational campaigns.
    Proven experience in developing comprehensive public relations strategies aligned with organizational objectives, including crisis communication plans, and successfully implementing them across various platforms.
    Proven ability to build strategic partnerships and engage diverse stakeholders (locally and internationally).
    Proficiency in digital media, social media management, and content development.
    Experience in marketing and/or brand management (building institutional reputation) will be an added advantage.
    Knowledge of the agricultural sector, especially in matters related to cereals and other produce.
    Experience working with both public and private sectors in various public relations events/campaigns.
    Must possess leadership qualities, resilience, a sense of urgency, and strong interpersonal skills with a commitment to confronting issues.
    Excellent writing and communication skills.
    Capacity to handle emotionally difficult and challenging situations with tact and diplomacy.
    Ability to work effectively as a team member and independently.

    7.0 Personal Attributes

    Strategic thinker – ability to develop and execute communication strategies.
    Strong leadership skills – capable of leading a team, mentoring staff, and managing multiple communication initiatives effectively.
    Excellent communication skills.
    Understanding of the agricultural sector.
    Stakeholder-oriented – skilled in building and managing multiple and complex relationships.
    Adaptability and problem-solving – ability to navigate challenges, respond to crises effectively, and adjust strategies in a fast-changing environment.
    High integrity, honesty, truthfulness, and loyalty.
    Innovative and creative – ability to craft compelling messages, develop engaging campaigns, and leverage digital media for outreach and advocacy.

    8.0 Required Competencies

    Operational Management Skills:

    Exceptional leadership skills in managing people and finances with a proven capacity to perform multiple tasks, such as strategically leading resource mobilization activities.
    A strong analytical mind and an ability to grasp the nature and direction of the institution.
    Demonstrated leadership skills with a track record of effectively leading and motivating teams to achieve results.
    Excellent communication, negotiation, and interpersonal skills with the ability to engage and influence diverse stakeholders.
    Proven experience in strategic planning, program management, and resource mobilization.
    Knowledge of financial management, budgeting, and monitoring and evaluation processes.

    Advocacy and Representation Skills:

    Public-speaking and influencing skills.
    Presence, gravitas, humility, and empathy in dealings with partners from a variety of backgrounds.

    9.0 Additional Information

    Age Limit: Not more than 45 years, except for those currently in public service.
    Terms of Employment: Permanent and pensionable.
    Remuneration/Salary Scale: Salaries, benefits, and remuneration will be paid in accordance with COPRA’s approved Scheme of Service and other public service circulars issued by the government from time to time.
    Application Timeline: Fourteen (14) days from the date of the advertisement (deadline: 20th April, 2025).

    Remote work opportunities
    10.0 General Conditions

    All applicants must be Tanzanian citizens.
    Applicants must attach an up-to-date Curriculum Vitae (CV) with reliable contacts: postal address/postcode, email, and telephone numbers.
    People with disabilities are highly encouraged to apply and should indicate this clearly in the portal for Public Service Recruitment Secretariat attention.
    Applicants should apply based on the information provided in this advertisement.
    Applicants must attach certified copies of the following certificates:

    Postgraduate/Degree/Advanced Diploma/Diploma/Certificates;
    Postgraduate/Degree/Advanced Diploma/Diploma transcripts;
    Form IV and Form VI National Examination Certificates;
    Professional Registration and Training Certificates from respective Registration or Regulatory Bodies (where applicable);
    Birth certificate.

    Attaching copies of the following certificates is strictly not accepted:

    Form IV and Form VI result slips;
    Testimonials and partial transcripts.

    Applicants must upload a recent passport-size photo in the Recruitment Portal.
    Applicants employed in the public service should route their application letter through their respective employer.
    Applicants retired from the public service for any reason should not apply.
    Applicants should indicate three reputable referees with reliable contacts.
    Certificates from foreign examination bodies for Ordinary or Advanced level education should be verified by The National Examination Council of Tanzania (NECTA).
    Professional certificates from foreign universities and other training institutions should be verified by The Tanzania Commission for Universities (TCU) and National Council for Technical Education (NACTE).
    A signed application letter should be written in either Swahili or English and addressed to:
    Secretary, President’s Office, Public Service Recruitment Secretariat, P.O. Box 2320, Utumishi Building – University of Dodoma, and Dr. Asha Rose Migiro Buildings – Dodoma.
    Deadline for application is 20th April, 2025.
    Only shortlisted candidates will be informed of the date of interview.
    Presentation of forged certificates and other information will necessitate legal action.

    Note: All applications must be sent through the Recruitment Portal at http://portal.ajira.go.tz/ (this address can also be found on the PSRS website under ‘Recruitment Portal’).
    Released by:
    Secretary
    Public Service Recruitment Secretariat
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  • HOD: Customer Care Operations at Vodacom

    Aggregate function: Commercial
    Business Area: Local Commercial Operations
    Posting Country: Tanzania, United Republic of
    Full Time / Part Time: Full Time
    Contract Type: Permanent
    At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
    We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
    With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
    Role Purpose and Key Responsibilities
    Role Purpose:
    To oversee end to end Customer Care Operations of key Customer touch points such as the Call Centre, IVR, Digital and Back Office support.
    This role will be responsible to manage the vendor to deliver superior customer experience within the approved budget and the agreed contract.
    The role will oversee a transformation of Customer Services into a differentiated and superior experience to all customers by efficiently managing and controlling resources.
    Key Responsibilities:
    Lead and execute the Customer Care Operations Strategy leveraging and encompassing the wider Customer Service Strategy of the organisation. Ensure all strategic initiatives and plans are rolled out to relevant touch points and support the defined customer segments.
    Manage the business partner relationship to ensure performance delivery and resource management at all times. Ensure deliverables are within approved budget and contract
    Work with Channel and Product Owners to ensure appropriate action plans are in place to bring the Customer Service Strategy to life by driving performance improvement and alignment to best practices. Provide consolidated reporting to management regularly on progress to plan
    Drive need to contact efficiencies through call reduction initiatives, promotion of alternative channels and self-care and root cause analysis with a focus on digital initiatives.
    Manage quality of frontline support
    Manage outbound activities including surveys and Telesales
    Manage deployment of resources in order to best achieve KPIs, balancing efficiency, increasing complexity of products & services, and customer needs.
    Implement VTL policies for Safety and Healthy and monitor practices in relation to staff wellbeing for internal and outsourced staff.
    Sets goals and targets regarding all Customer Services Operations in line with Company vision, goals and objectives.
    Responsible for Performance management process, Recruitments, coaches and appraises in the team.
    Supervises direct subordinates in the context of Customer, Simplicity and Growth, in a way that gives freedom to them delivering their goals, learn more and bring new ideas in the team and the business.
    Financial Management – manage budgets, drive down costs wherever possible
    Qualification; Core competencies, Knowledge and Experience
    Degree in Business Administration or any other related field.
    7 years of experience in Customer Operations or Business Analysis or Programme Management
    3+ years of customer service operations management, Business Partner and Vendor Management
    Strong knowledge and experience of Global Corporate Operation model.
    Excellent written and verbal communications skills; Strong personal impact and influencing skills
    Strong management skills
    Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions
    Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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  • IT Auditor at FINCA

    Job Title: IT Auditor
    Reporting to: Internal Audit Manager
    Location: FINCA Head Office, Dar es Salaam

    JOB SUMMARY
    The IT Auditor will assess and ensure the effectiveness of our IT systems, controls, and security protocols, with a focus on aligning them to both internal policies and Tanzanian regulatory standards. This role is crucial in identifying, mitigating, and reporting on risks related to technology infrastructure and ensuring the bank’s compliance with local and international regulations.
    ESSENTIAL DUTIES

    Evaluate the bank’s IT systems, infrastructure, and applications for security, performance, and compliance with both local regulations and international
    Conducting other non- IT related audits in the banking environment.
    Identify and assess IT-related risks, including digital, cybersecurity threats, fraud, and operational risks
    Ensure adherence to Tanzanian regulations, including those set by the Bank of Tanzania (BoT), Tanzania Communication Regulatory Authority (TCRA), and international standards such as ISO 27001, SOX, and others.
    Assess the bank’s internal IT controls and recommend improvements to mitigate risks.
    Plan and execute audits, including risk assessments and testing of IT controls, systems, and processes.
    Prepare detailed audit reports with findings, highlighting vulnerabilities, weaknesses, and suggesting actionable recommendations to senior management.
    Work closely with IT teams, senior management, and external auditors to implement recommendations, resolve audit findings, and improve IT processes.
    Monitor the implementation of corrective actions and ensure compliance with audit recommendations.
    Stay up to date with evolving IT trends, cyber threats, Tanzanian regulations, and global best practices in IT auditing

    Required Qualifications:

    Education: A bachelor’s degree in information technology, Computer Science, or related field. A master’s degree or professional certification in IT auditing is an added advantage.
    Certifications:
    Certified Information Systems Auditor (CISA) – preferred
    Certified Information Security Manager (CISM), Certified Internal Auditor (CIA), Certified Information Security Specialist (CISSP) or Certified in Risk and Information Systems Control (CRISC) are a plus.
    Experience:
    A minimum of 3-5 years of IT auditing experience, preferably within the Tanzanian banking or financial services industry.
    Solid understanding of local regulations set by the Bank of Tanzania (BoT), Tanzania Communications Regulatory Authority (TCRA), and others.
    Experience in auditing complex IT systems, including core banking platforms, payment systems, and digital banking services.
    Knowledge of financial services regulations such as Anti-Money Laundering (AML), Know Your Customer (KYC), and Data Privacy regulations.

    Preferred Qualifications:

    Experience with mobile banking platforms and digital banking technologies used in Tanzania.
    Knowledge of cloud-based technologies and associated audit methodologies.
    Exposure to Digital, Blockchain, Fintech, and Cybersecurity threats within the financial secto

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