Jobs In Zambia

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  • Senior Workshop supervisor at Care Stars Services

    Our Client in Solwezi is currently seeking to hire a senior workshop supervisor
    job description
    As a Senior Workshop Supervisor you will oversee daily workshop operations, managing technical teams to ensure efficient maintenance, repair, and servicing of vehicles or machinery.
    Key Responsibilities
    Operational Leadership: Manage and coordinate workshop staff, including mechanics and technicians, ensuring high-quality performance.
    Workflow Management: Plan, schedule, and prioritize preventative and corrective maintenance tasks to ensure maximum equipment availability.
    Safety & Compliance: Ensure all workshop activities adhere to safety regulations, environmental standards, and company procedures.
    Resource & Asset Management: Monitor stock levels for parts, manage tools/equipment, and control operational costs.
    Reporting: Prepare weekly, monthly, and annual reports on performance, productivity, and KPI achievement.
    Required Qualifications & Skills
    Experience: Proven experience in a supervisory role, preferably within a heavy vehicle, automotive, or industrial environment.
    Education: Diploma or Degree in Mechanical/Electrical Engineering or related technical field.
    Technical Knowledge: Deep understanding of mechanical diagnostics and maintenance, specifically heavy equipment maintenance.
    Leadership: Strong team management, communication, and decision-making abilities.
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  • Training Specialist – Workshop Equipment Maintenance at Barrick Mining Corporation

    Job Description

    VACANCY ADVERTISEMENT: TRAINING SPECIALIST – WORKSHOP EQUIPMENT MAINTENANCE 
    Job Search Platform
     
    Lumwana Mining Company seeks to recruit a highly motivated and committed individual for the position of Training Specialist – Workshop Equipment Maintenance to join the versatile Learning & Development team. We are in search of individuals who can champion Barrick’s DNA by:

    Communicating Honestly, Transparently, and Acting with Integrity
    Exhibiting a Results-Driven approach
    Delivering solutions that are Fit for Purpose
    Dedicating themselves to Building a Sustainable Legacy
    Taking Responsibility and being Accountable
    Committing to Zero Harm
    Cultivating strong and meaningful Partnerships

    Reporting to the Coordinator – Compliance, you will be responsible for planning, coordinating and executing preventive and corrective maintenance of all workshop equipment to ensure reliability, safety, and operational efficiency
    Your duties will include but are not limited to the following:

    Develop and implement preventive and corrective maintenance plans for all workshop equipment, including mechanical, hydraulic, pneumatic, and electrical systems.
    Conduct routine inspections, condition monitoring, and fault diagnosis to identify potential equipment failures.
    Respond promptly to equipment breakdowns, troubleshoot issues, and perform repairs to minimize operational downtime.
    Ensure all workshop equipment complies with statutory regulations, OEM standards, and mine safety procedures, including certification and periodic inspections of lifting and pressure equipment.
    Calibrate and test precision tools, gauges, and workshop equipment to ensure accuracy and adherence to quality standards.
    Maintain accurate maintenance records, service logs, inspection reports, and equipment asset registers.
    Coordinate, supervise, and liaise with external contractors and vendors during specialized repairs, installations, and statutory inspections.
    Monitor the availability of spare parts and consumables, manage inventory levels, and coordinate procurement to ensure uninterrupted maintenance operations.
    Provide technical guidance, coaching, and support to workshop personnel on proper equipment usage, care, and troubleshooting.
    Review maintenance processes and performance data to identify areas for improvement, implement enhancements, and contribute to workshop efficiency and equipment reliability. 
    Contractor and Vendor Coordination Manage and supervise external service providers during specialized repairs, statutory inspections, and equipment installations.
    Continuous Improvement and Technical Support Identify opportunities to improve workshop processes, equipment reliability, and efficiency while providing technical guidance and training to workshop personnel.

    To be considered for the position, you must meet the following requirements:

    Full Grade 12 School Certificate.
    Minimum Craft Certificate in any engineering field from a recognized learning institution.
    Minimum 3 years’ work experience in an engineering role. 
    Minimum Certificate in Teaching Methodology from a recognized learning institution.
    Must have experience working in the mining industry.
    Class C Driver’s license will be an added advantage.
    Experience in working in engineering fields.
    Experience in the mining industry will be an added advantage.
    Ability to communicate effectively across all levels.
    Strong in numeracy and presentation skills.

     
    What We Can Offer You:

    A comprehensive compensation package including bonuses and site-specific benefits.
    The ability to make a difference and lasting impact.
    Work in a dynamic, collaborative, progressive, and high-performing team.
    Opportunities to grow and learn with industry colleagues.
    Access to a variety of career opportunities across the organization.

     

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  • Warehouse Manager at BIA Group

    Location: Zambia
    Contract Type: Permanent contract
    About BIA
    BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1200 enthusiastic employees.
    Summary
    Supervise warehouse activities. Manage spare parts & equipments’ stock movements (inputs / outputs). Provide sales and service departments with parts & equipment stored in the warehouses. Ensure stock accuracy, lean and efficient warehouse operations and a 5S work environment
    What will be your responsibilities?

    Manage a team of material handlers (evaluation, training)
    Ensure respect of inbound & outbound processes
    Organize physical inventories & analyse stock variance
    Implement and ensure 5S process is closely followed
    Support 5S audit process
    Ensure the safety in the warehouse and yard environments (for BIA employees and external parties)
    Ensure swift resolution of inbound and outbound griefs
    Contribute to SC continuous improvement

    Who are we looking for?

    Degree in Business Administration, Logistics, or relevant fields;
    2-3 years of experience as a Warehouse Supervisor or similar role;
    Experience of operating in a supervisory capacity within a fast paced;
    Ability to manage inventory;
    Ability to analyze data and provide insights from data;
    Good IT systems knowledge and skills including advanced Excel skills;
    Good time-management skills.

    What’s in it for you?

    A permanent contract
    A competitive salary and an interesting package of extra-legal benefits
    A human sized company with international dimension, encouraging autonomy and team spirit
    Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
    Benefit from a challenging career opportunity with an extensive training program
    In this challenging job you get the possibility to take initiative and further develop the function

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  • Guest Services Agent X 2 at Minor International

    Livingstone, Zambia
    Full-time
    Company Location: Royal Livingstone Victoria Falls Zambia Hotel by Anantara

    Company Description

    Exotic, luxurious and indigenous. Anantara’s unique destinations cater for everything from a relaxing city break to an extravagant once in a lifetime journey. Exciting opportunities bring Anantara’s heart-felt hospitality and sense of discovery to destinations across Asia and the Middle East.

    Job Description

    We are looking for three enthusiastic and professional Guest Service Agents at Royal Livingstone Hotel by Anantara. The responsibilities include:

    Welcome and check in guests with a warm, friendly demeanour, ensuring a positive first impression of our hotel
    Process guest check-ins and check-outs efficiently, handling payments and resolving any billing queries
    Communicate professionally with guests, colleagues, and other departments, both verbally and in writing
    Make and manage bookings for rooms, restaurants, and other hotel facilities
    Provide comprehensive information about hotel services, local attractions, and transport options
    Assist guests during their stay, addressing queries and resolving issues promptly and courteously
    Handle guest complaints with empathy and professionalism, escalating to management when necessary
    Maintain an up-to-date knowledge of all hotel promotions, events, and special offers
    Coordinate with housekeeping and maintenance teams to ensure rooms meet our high standards
    Manage the hotel’s key card system, ensuring guest security and privacy
    Assist with concierge duties as required, including arranging transportation and making reservations
    Adhere to all hotel policies and procedures, particularly those related to safety and security
    Ensure compliance with data protection regulations when handling and storing guest information

    The moment a guest steps into our hotel, you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries. You will be remembered for your superb customer service and positive energy.

    Qualifications

     

    Full grade twelve school certificate or equivalent qualification
    Relevant Diploma or Certificate in Hospitality, Hotel Management, or Guest Services
    Minimum of one year’s experience in a guest-facing role within a hotel or similar hospitality establishment
    Proficiency with Front Office Management Systems (essential requirement)
    Excellent verbal and written communication skills in English; additional languages are advantageous
    Strong customer service orientation with a proven ability to deliver exceptional guest experiences
    Demonstrated problem-solving skills and ability to handle guest complaints with professionalism and empathy
    Proficiency in Microsoft Office applications and general IT literacy
    Professional appearance and demeanour, with the ability to maintain composure in high-pressure situations
    Knowledge of data protection and privacy regulations, particularly GDPR compliance
    Flexibility to work shifts, including evenings, weekends, and public holidays as required
    Strong organisational skills with the ability to manage multiple tasks simultaneously

    Additional Information

    Three Traceable referees with valid emails and mobile numbers.
    Zambia Qualification Authority certification of school papers is a must.

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  • Technical Support Representative (TSR) – Trucks at BIA Group

    Location:  Zambia

    Contract Type:  Permanent contract

    Job Description only available in English

    About BIA

     
    BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1300 enthusiastic employees.

    Summary

     
    The primary objective of the Technical Support Representative is to provide a specific and dedicated support. Target is to ensure that those equipment are maintained to the highest standards, to achieve customer target availabilities and to continuously perform professional high quality work, while ensuring the measurements and monitoring are done properly. The TSR will have to provide mentoring and training assistance to the dedicated BIA team and to customer maintenance staff. Following all site and company specific safety procedures and policies, without jeopardizing the safety of himself, co-workers or equipment.
    Freelance platform membership

    What will be your responsibilities?

    Do regular and thorough machine inspections following OEM standards and compile quotations, open and close off jobs, provide detailed maintenance reports to the customer, BIA and Komatsu.
    Discuss the above reports with the customer and assist in compiling action plans to rectify the problems as highlighted and maintain open communication channels with the customer and BIA team.
    Utilise these reports to also improve parts and service sales to the customer.
    Forward and discuss relevant reports with any related departments so as to highlight any kind of problem: warranty, repair, manufacturing, design problems, organizational, …
    Comply with customer’s safety regulations, safety standards and customer specific safety standards. Consistently monitor that Tag-Out and Lock-Out procedures are being followed.
    Strive to ensure that all people working on the Komatsu equipment are fully aware of the risks and hazards involved in working with this equipment and report unsafe acts to the relevant authorities.
    Drive maintenance initiatives and make recommendations to continuously improve the machine availabilities, maintenance staff correct repair procedures and work practices.
    Assist in parts planning, especially that which pertains to maintenance, re-builds and planned work.
    Monitor and evaluate machine availabilities and report these figures to the Manager.
    Assist with compilation of maintenance reports.
    Ensures that all required warranty information is provided in a prompt and timely manner. Assists the technical team with compiling data and information required to meet warranty standards and requirements.
    Do basic technical training with the customer and Komatsu Field Service Representatives.
    Manage any Service personnel reporting to him/her and as and when required any contractors that might be reporting to him/her for a temporary period and ensure they comply to the same high standards of workmanship and safety.
    Provide tooling and service related advise to the customer as to promote and improve higher levels of workmanship, reduced labour times, effective troubleshooting and PM-Clinic service.
    Comply with legal environmental health and safety regulations, Komatsu environmental health and safety standards and customer specific environmental health safety standards.
    Perform any other reasonable task assigned by their Manager.

    Who are we looking for?

     

    Must have a Technical Craft Certificate
    Minimum of Technical diploma or equivalent qualification
    At least 5 years mining experience and earth-moving equipment
    Accredited Komatsu equipment training and certification
    Proven knowledge and experience on Komatsu EQP Care system & SMAP system
    Knowledge and experience on SAP system
    Leadership, Mentoring and Team Building capabilities.
    Valid Driver’s License
    Good communication skills
    Strong analytical and problem solving skills
    Good understanding of maintenance philosophy

    What’s in it for you?

     

    A permanent contract
    A competitive salary and an interesting package of extra-legal benefits
    A human sized company with international dimension, encouraging autonomy and team spirit
    Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
    Benefit from a challenging career opportunity with an extensive training program
    In this challenging job you get the possibility to take initiative and further develop the function

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  • Fish Counting Team Lead at Yalelo Zambia

    Are you a precision-driven leader with a passion for operational excellence? We are looking for a Fish Counting Team Lead to spearhead our stocking and transfer processes. Your mission is to ensure that every fish is accounted for with 100% accuracy while maintaining the highest standards of fish welfare and equipment care.
    What You Will Do

    Lead the Count: Oversee the transfer of fish from nursery to grow-out cages, ensuring we hit our stocking targets and budget numbers.
    Quality Control: Manage counting speeds (max 650 fry/min) and conduct “Squeeze Tests” to ensure only the best quality stock (20g+ ABW) moves forward.
    Asset Management: Take ownership of the Vaki machines, pumps, and generators. You will be responsible for weekly maintenance (greasing/cleaning) and ensuring equipment is handled with respect.
    Animal Welfare: Act as the guardian of our stock—minimising stress during seining and ensuring zero escapes.
    Team Leadership: Coordinate with Coxswains and Feeders while managing your team’s discipline, safety, and productivity.

    Qualifications
    BSc in Fisheries & Aquatic Science or Equivalent
    Must have skills

    Technical Skill: Ability to operate and troubleshoot Vaki counters and fish pumps.
    Leadership: Strong communication skills and the ability to coordinate complex logistics across different teams.
    Integrity: A high level of accuracy in data recording and reporting.

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  • Growth Associate at Apollo Agriculture

    Apollo Agriculture is a leading agri-fintech platform empowering small-scale farmers across Africa to increase their profits and farm more sustainably. Apollo uses artificial intelligence and automated operations to unlock the massive, untapped small-scale farming market. We enables farmers to access the optimized financing, high-quality farm products, expert digital advice, and risk management solutions they need to invest and scale their businesses. Apollo Agritech is looking for an ambitious marketing talent to ensure that farmers across Zambia learn about, joining and come to love Apollo!

    About The Role
    The Growth Associate will support the execution of Apollo’s marketing and  communication strategy in Zambia. This role is highly execution-focused. You will lead farmer and Field Officer communications, support awareness campaigns, and work closely with the commercial team to drive renewals, acquisition, and farmer engagement.
    If you are passionate about communication, enjoy working close to the field, and want to help farmers grow their productivity and income, this role is for you.
    Your Responsibilities

    Farmer & Field Officer Communications
    Draft and execute clear, simple, and action-driven communication campaigns for farmers across awareness, engagement, renewals, and repayment cycles- primarily through SMS
    Develop structured, motivating communications for Field Officers via WhatsApp and SMS to drive execution, alignment, and performance in the field
    Ensure all messaging is localized, easy to understand, and aligned to seasonal commercial prioritiesCoordinate closely with Commercial, Product, and Repayment teams to ensure messaging is accurate and strategically aligned
    Track and report on communication performance (delivery rates, engagement, response trends) and recommend improvements
    Field Marketing & Sales Support
    Support planning and execution of agro-dealer activations, district events, and field promotions
    Develop simple, effective field collateral (flyers, posters etc) in collaboration with the Design team
    Partner closely with the Sales team to ensure marketing materials are well distributed, understood, and used effectively in the field
    Maintain brand consistency and visibility across districts
    Awareness & Media
    Support radio campaigns and local awareness initiatives in priority districts
    Coordinate with media vendors and suppliers to ensure timely and cost-effective execution
    Assist in managing Apollo Zambia’s social media presence, including localized content and basic campaign support
    Performance & Budget Tracking
    Support tracking of marketing spend and campaign impact against agreed KPIs
    Monitor key growth metrics and share regular insights
    Ensure campaign execution remains within approved budgets

    Requirements

    4+ years of professional experience in a marketing or communications role
    Creativity & Excellent Writing Skills: Demonstrated proficiency in English, Nyanja and Bemba with exceptional writing abilities
    Proficient with Excel/Sheets: Comfortable working with data and paying attention to detail
    Inquisitive and good with Feedback: Willing to ask questions, share opinions, and contribute to the overall communication strategy
    Self-Driven and Collaborative: Able to work independently and as part of a team, thriving in a collaborative environment
    Adaptability to diverse culture contexts and willingness to engage with local farmers and communities across districts in Zambia
    Software adoption: Open to learning and utilising new software platforms, including OpenAI, Infobip, and Intercom
    Time Management: Strong ability to manage tasks and deliver outputs on time
    Passion for Communication: Keen interest in working and growing in the field of copywriting and/or communications
    Design skills and knowledge of graphic design tools are a plus

    If this role sounds like a good fit and you’re excited to join us, we encourage you to submit your application by end of day on 10th March 2026.
    Only shortlisted candidates will be contacted.
    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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  • Finance Business Analyst at AVI Limited

    GROW A GREAT CAREER WITH THE COMPANY THAT GROWS GREAT BRANDS!
    At AVI International, a division of AVI Limited, we are driving growth across Sub-Saharan Africa and global markets, expanding our iconic brands into emerging markets like Botswana, Namibia, and Zambia as well as other strategic regions globally. By joining our team, you’ll play a direct role in shaping our success in these regions, driving strategic initiatives and fostering strong local relationships to position our brands as market leaders.
    Our culture is built on high standards, collaboration, and accountability, with a focus on customer-centricity and fostering an inclusive environment. We value diversity, empowering every team member to thrive and contribute to our shared success.
    Why AVI International?
    Make an Impact: Shape the future of our brands in developing markets.
    Drive Growth: Contribute to exciting, sustainable expansion initiatives.
    Collaborative Culture: Be part of a team that values innovation, teamwork, and results.
    Step Into a Role That Makes an Impact! We’re seeking a Finance Business Analyst to drive success at AVI International in Lusaka, Zambia. The Finance Business Analyst acts as a business partner to commercial and operational teams, providing financial insights that support decision making, drive profitability, and improve business performance. The role is responsible for analysing financial and operational data, supporting budgeting and forecasting processes, evaluating business initiatives, and translating complex data into actionable insights to support growth.
    Reporting Structure:
    Reports to: Finance Manager
    Direct Reports: 0
    Key Areas of Impact:
    Financial Planning and Analysis
    Establish and maintain Financial Analysis tools relating to Sales, Marketing, Operations, Logistics, and other functional area
    Key role player in the budgets and forecasts
    Systems management
    Manage the integrity of SAP & BI from a Sales perspective
    Customer profitability
    Compile Customer Profitability’s on a monthly & Ad hoc basis
    Cash management
    Management of the Cash Van and Petty cash process
    Tax review
    Assist in review of Tax and VAT recons and related tax matters
    Internal and Externals Audits
    Ensure that external run smoothly from a client deliverable perspective, i.e. no delays in providing client information and all reports and information are accurate with no material errors.
    Ensure that internal audits are well prepared for and audit findings are appropriately followed up and addressed.
    What It Takes to Succeed:
    Experience that set you up for success:
    Completed articles,
    5 – 10 years post article experience
    Qualifications & Certifications that will contribute to your success:
    Postgraduate qualification in Finance or CA (ZM)
    Additional Requirements that will enhance your impact for success:
    Microsoft Excel
    Essbase
    SAP
    Financial Accounting standards and best practices
    Take the Next Step with AVI International
    Join us in shaping the future of AVI’s presence in Sub-Saharan Africa and key global markets by applying to join us today.
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  • Country Procurement Manager at AB InBev Africa

    Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?
     
     
    The key purpose of this role is for the procurement manager to be responsible for the Procurement Operations and Procurement Personnel at all local operations. The Country Procurement Manager leads and coordinates the local Procurement organization including accountability for local target and KPI achievement in alignment with global and Africa zone Procurement goals. Drives Procurement value contribution and excellent service to the Africa Zone business while ensuring compliance with policies, strategies and processes.
     
    Key Roles and Responsibilities:
    Manage the Country/Local Procurement organization

    Manage and develop the local Procurement Organization and drive continuous improvement of operations
    Lead team members in accordance with the Company principles to support the organization’s overall leadership focus on performance and talent management, values, price & performance management and self-management practices
    Manage direct reports including target setting, performance review, and career and training development
    Facilitate intra-category and inter-country collaboration with Local Category Managers and Procurement Specialists
    Assess impact within the Country of changing global and Zone Procurement policies
    Assess impact of locally changing requirements, including legislation and policies
    Position/escalate Country specific Procurement requirements on a Zone level including changes of local legislations and policies
    Actively support roll-out of Global and Zone Procurement development initiatives within the Country
    Support strong and robust Procurement infrastructure aimed at optimizing transactional purchasing activities, aligned with BU, Zone and Global infrastructure
    Promoting sustainability initiatives throughout Procurement in Agri, water and the energy space
    Develop and monitor the Procurement budget in the Country in alignment with the BU Procurement Director; overseeing financial well-being thereof by analyzing cost effectiveness and directing cost control activities; preparing, submitting and justifying budget enhancement requests and profit forecast; lead work on mitigation plans when/if purchase price variances against budget occur
    Support the local business customer in setting up their plans, budgets and strategies
    Ensure execution of the Zone yearly action plan to improve the Procurement Function at Country level, and monitor and control savings plan for the BU

     
    Support Global/Zone category strategy development and initiative execution

    Coordinate resource allocation to support Global / Zone initiatives on a Country level
    Lead and support strategic sourcing activities within the country
    Act as a change agent in leading implementation of new global Procurement initiatives

     
    Support global/Zone category execution by leading contract implementation & driving contract compliance

    Act as facilitator between Global and Zone Category Managers and Procurement Specialists in order to ensure local implementation of new contracts
    Coordinate contract implementation of major contracts with Procurement Specialists and users
    Follow-up on contract compliance; define and take corrective actions to improve contract compliance, supported by RPSS

     
    Manage Internal Customer relationships and Satisfaction on Country Level

    Represent the Procurement function at local in-country governance forums
    Manage relationship with RPSS, review RPSS performance, KPIs and SLAs and agree on joint improvement actions
    Develop and maintain effective strategic relationships with key internal customers and stakeholders
    Manage internal customer feedback on Procurement organization & supplier performance
    Reinforce and promote implementation of best practices to ensure end users are following prescribed buying channels for all materials and services
    Within the framework of the cross functional sourcing and supplier development teams, closely develop and manage the relationship with internal customers
    Proactively organize engagements with internal customers to identify further Total Cost of Ownership reduction opportunities, in alignment with Zone and Global Category Teams
    Improve and reinforce Procurement’s profile and recognition within the internal customer Community

     
     
    Key Attributes and Competencies:

    Strong analytical skills including cost and spend analysis and high Microsoft excel proficiency
    Project management skills
    Negotiation skills
    Basic knowledge of finance and accounting allowing the ability to run/read analysis of a supplier’s P&L and balance sheet
    Communicate effectively by conveying information and ideas in English, in a clear, meaningful, and timely manner, providing information to ensure understanding; solicit inputs and provide open and candid feedback.
    Develop collaborative relationships for the purpose of accomplishing work objectives; developing relationships with other individuals by listening, sharing ideas, and appreciating others’ efforts.
    Ability to coordinate across multiple functions and projects
    Languages: English as working languages
    Ability to conceptualize business impact focused analytics

     
     
    Minimum Requirements:

    University/Bachelor’s degree, preferably in commerce or Quantitative Economics or Procurement or other relevant disciplines; or a relevant combination of formal qualifications and additional specialized study; a recognized qualification in Procurement would be considered an asset.
    Experience within Procurement is preferable however not a requirement, minimum 4 years’ work experience
    Proficiency in English essential
    CIPS Certification is an added advantage
    Experience working in the FMCG industry is an added advantage

     
     
    Additional Information:

    Band: VI

     
    AB InBev is an equal opportunity employer, and all appointments will be made in-line with AB InBev employment equity plan and talent requirements. We are a company that promotes gender equality. Internal applicants require Line manager approval. Please note that only short-listed applicants will be contacted
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  • Finance Controller – Operations Support at Unifi

    Closing Date 14 March 2026
    Minimum experience
    Mid-Senior
    Company primary industry
    Financial Services
    Job functional area
    Job Description
    Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels.  We make life easy for thousands of clients across Zambia, Kenya, Uganda and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more.  As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.
    Role Purpose
    To build, enhance, and sustain a high-performing environment that supports both the Finance function and the broader business. This role will focus on Operational support to wider business during a critical period of expansion, ensuring strategic alignment, operational excellence and Customer satisfaction.
    Success in this role demands a dynamic blend of financial rigor and entrepreneurial drive to elevate performance and enable long-term planning. The ideal candidate will be a proactive, hands-on leader capable of bridging financial strategy with business needs across Zambia and into new markets.
    Responsibilities

    Co-ordinate the financial support function to Operations ensuring pro-active solutions and always putting the customer first.
    Drive performance by analyzing processes and results, monitoring variances, identifying trends, and recommending corrective actions to management.
    Maintain and reconcile all Clearing and Suspense accounts, ensuring matching, clearing and analysis and highlight to management any risks or process weaknesses identified.
    Conduct in-depth analysis to support strategic decision-making and improve business outcomes.
    Design, implement, and manage projects that drive process improvement and operational excellence, working closely with Group Finance, IT and Data.
    Provide insight and advice on business strategies, supporting the FinOps role as a key liaison between the finance function and operational teams.
    Own and manage the integrity of operational reconciliations and accounts impacted by day-to-day business activities.
    Identify and escalate financial risks, process inefficiencies, and areas for improvement within the finance function.
    Lead, manage, and develop the FinOps team to meet performance standards and support the organization’s growth.
    Continuously improve, document, and maintain FinOps-related processes to enhance consistency and effectiveness.
    Support the budgeting processes to ensure accurate, insightful financial reporting for internal and external stakeholders.
    Deliver financial support and training to build financial acumen across business units and enhance decision-making.

     
    Requirements
     

    ZICA/ACCA professional.
    Minimum of 5 years’ experience in a similar FinOps role, ideally within a high-growth or dynamic business environment
    Strong problem solving skills with the ability to review operational processes and implement constant improvements.
    Demonstrated ability to work independently, identify challenges, and proactively develop effective, innovative solutions
    Strong communication and leadership abilities with the confidence and adaptability to engage effectively at all levels of the organization
    Strong interpersonal skills with a collaborative mindset and the ability to foster productive internal and external partnerships
    High attention to detail, strong organizational skills, and the ability to manage large volumes of information in a fast-paced, evolving environment
    Entrepreneurial energy, resilience, and a structured approach to finance suited to a dynamic, high-growth, pan-African business context.
    Strong “Client First” attitude.

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