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Job Title: Technical Product Manager
 Career counseling services
Company: Lupiya Financial Services
Location: Lusaka, Zambia
Employment Type: Full-Time
Experience Level: Mid to Senior Level
About Lupiya Financial Services
At Lupiya, we are on a mission to revolutionize the financial landscape in Zambia and across the African continent. As a dynamic fintech startup, we are building cutting-edge solutions to make financial services more accessible, inclusive, and user-friendly for businesses and individuals alike. We’re growing fast, and we’re looking for passionate, innovative individuals to join our team and help shape the future of finance.
Role Overview
We are looking for a Technical Product Manager to join our team and play a pivotal role in developing and delivering innovative, tech-driven financial products. This position will be perfect for someone with a strong technical background in product development, who has a passion for fintech and wants to directly influence the evolution of financial services in Africa.
Key Responsibilities
• Product Strategy & Vision: Define the product roadmap and strategy in alignment with the company’s vision and business objectives, with a focus on delivering innovative, customer-centric fintech solutions.
• Technical Leadership: Lead the technical aspects of the product development lifecycle, from ideation to delivery, ensuring that products are built with scalability, performance, and security in mind.

• Cross-Functional Collaboration: Work closely with engineering teams to ensure the timely and high-quality delivery of features. Collaborate with design, data science, marketing, and customer support teams to deliver cohesive product experiences.
• Requirements Gathering & Prioritization: Collect and prioritize technical requirements from stakeholders (internal and external), ensuring that we deliver features that meet both customer needs and technical feasibility.
• Product Backlog Management: Own and manage the product backlog, ensuring clear specifications and user stories are documented for development teams.
• Data-Driven Decision Making: Leverage data, user feedback, and market research to make informed decisions about product features, improvements, and trade-offs.

• User-Centric Development: Ensure that user experience and product usability are key considerations in every phase of development.
• Stakeholder Communication: Regularly communicate product status, progress, and challenges to key stakeholders.
Key Qualifications
• Experience: 4+ years of experience in product management, with a strong focus on technical product development.
• Technical Expertise: Strong understanding of software development processes, APIs, cloud technologies, and product engineering.
• Problem-Solving Skills: Strong analytical and problem-solving skills.
• User-Centered Design: Experience working with design and UX teams.
• Agile Methodologies: Familiarity with agile product development practices (Scrum, Kanban).
• Communication: Excellent written and verbal communication skills.
• Passion for Fintech: A strong interest in fintech, digital finance, and financial inclusion in Africa.
• Bachelor’s Degree: Preferred in Computer Science, Engineering, Business, or related field.
Nice to Have
• Experience with financial regulations and compliance (KYC, AML).
• Knowledge of mobile-first financial services and digital wallets.
• Startup environment experience.
• Familiarity with the African financial ecosystem and market challenges.
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Job Description
Result of Service
The goal of this job function is to provide technical expertise and coordination to ensure the coherent and effective implementation of the ATCMA COMESA programme.

Work Location
Lusaka, Zambia

Expected duration
One year, with possible extension

Duties and Responsibilities
BACKGROUND:
The Africa Trade Competitiveness and Market Access Programme (ATCMA) Umbrella Programme is a major initiative aimed at sustainably increasing intra-African trade and trade between Africa and the European Union (EU). Funded by the EU and implemented by the International Trade Centre (ITC) and the United Nations Industrial Development Organization (UNIDO), this four-year program aims to improve market access for specific value chains and increase the export competitiveness of SMEs in these sectors. It also seeks to reduce trade barriers, enhance compliance with quality standards, and promote added value and export diversification. By prioritizing women- and youth-led businesses, ATCMA aims to promote economic inclusion and encourage sustainable business practices.
The umbrella programme is structured around two intervention levels:

the Continental Component and

Sub-regional Components in five RECs: COMESA, EAC, ECCAS, ECOWAS and SADC.

The current opening pertains to the COMESA sub-regional component of the ATCMA umbrella programme.
The COMESA ATCMA programme is thematically structured into five components, leading to 5 outputs as follows:
In relation to Specific Objective 1:Output 1.1: Market access barriers identified and reducedOutput 1.2: Strengthened quality compliance and standardsOutput 1.3: Value-chain revision mechanism facilitated
In relation to Specific Objective 2:Output 2.1: Enhanced value addition and diversificationOutput 2.2: Enhanced SME capacities and opportunities for business and export
ITC is responsible for the implementation of output 1.1, 1.3 and 2.2. and UNIDO is in charge of implementing outputs 1.2 and 2.1.

RESPONSIBILITIES:
Under the direct supervision of the Chief, Office for Africa, the overall guidance of the Director, Division of Country Programmes, and in close collaboration with the Programme Officer at ITC HQ and UNIDO Regional Programme Manager, the Senior Technical Lead (Regional Integration) will be responsible for providing technical expertise to ensure the effective implementation and coordination of all ATCMA COMESA regional activities.
Specific responsibilities include:
• Develops, implements and evaluates the ATCMA COMESA programme and assigns projects to ensure the achievement of general and specific objectives, as outlined in the programme’s contractual documents. This includes monitoring and analyzing programme and project development and implementation; reviewing relevant documents and reports; identifying problems and issues to be addressed and initiating corrective actions; liaising with relevant parties; ensuring appropriate follow-up.
• Ensures coordination and sequencing among programme activities across different programme Outputs.
• Performs consulting assignments, in collaboration with the client, by planning and facilitating workshops, through other interactive sessions and assisting in developing analysis of issues and trends, preparation of evaluations or other research activities and studies, action plan the client will use to manage the change.
• Liaises and engages with relevant stakeholders in the region, including national governments, the COMESA Commission, EU Delegation, and designated national Focal Points, to provide technical inputs on trade and market access-related topics, ensuring alignment with regional priorities while supporting strong programme ownership and visibility.
• Researches, analyses and presents information gathered from diverse sources.
• Informs and coordinates trade policy and trade facilitation reforms and development, including the review and analysis of trade and market access-related issues and trends, preparation of evaluations or other research activities and studies.
• Organizes and prepares written outputs, e.g. draft background papers, analysis, sections of reports and studies, inputs to publications, etc.
• Provides substantive technical backstopping to consultative and other meetings, conferences, etc., to include proposing agenda topics, identifying participants, preparation of documents and presentations, etc., supports the organisation and coordination of annual meetings of the Regional Steering Committee and regional Technical Committee meetings.
• Initiates and coordinates technical outreach activities; conducts training workshops, seminars, etc.; makes expert presentations on relevant trade and market access topics.
• Leads and/or participates in large, complex field missions, including provision of guidance to external consultants, government officials and other parties and drafting mission summaries, etc.
• Supports activities related to budget funding (programme/project preparation and submissions, progress reports, financial statements, etc.) and prepares related documents/reports (pledging, work programme, programme budget, etc.).
• Collects and analyzes data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
• Performs other duties as required.
Copyright :The personnel has to ensure that s/he has obtained the necessary permissions with regard to intellectual property rights required to perform his/her services under this consultancy contract and for the subsequent dissemination by ITC in any form. Documentary proof is to be submitted to ITC. Should any license fee be due for the use of copyrighted materials of third parties, the Consultant shall request the prior written permission from ITC. S/he has further to ensure to obtain accreditation to event(s), if required.

Qualifications/special skills
EDUCATION:
Advanced university degree (Master’s degree or equivalent) in business administration, management, economics or a related field such as development, international relations, international trade, or international trade law. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.
EXPERIENCE:
A minimum of seven years (nine with a first level degree) of progressively responsible experience in technical advisory roles, project or programme management, administration, or related area is required.
Experience in supporting and coordinating technical components of regional trade programmes, with a focus on market access barriers, non-tariff measures, trade facilitation, policy reforms is desirable.
Experience working with development partners in West Africa is desirable.
Experience working with public/governmental and private sector institutions and officials in COMESA member states is desirable.
Experience with programmes funded by the EU is desirable.

COMPETENCIES:
Professionalism:Extensive knowledge of trade-related policy instruments of the COMESA and its member states. Able to analyze and interpret data in support of decision-making and convey resulting information to management. Good understanding of the regional trade integration process in COMESA and Africa. Knowledge of regional trade integration issues, non-tariff barriers (NTBs), sanitary and phytosanitary (SPS) measures, technical barriers to trade (TBT), rules of origin, customs procedures, and other regulatory or policy-related impediments to market access. Knowledge of EU financial management rules is considered an asset. Familiarity with UN system management tools and processes. Ability to identify issues, analyse and participate in the resolution of issues/problems. Ability to conduct data collection using various methods. Conceptual, analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases. Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter is conscientious and efficient in meeting commitments, observing deadlines
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Overview
We are recruiting!
Our client in Lusaka, is looking for an HR Manager to join their team for a job vacancy within the retail industry.
To apply, or for more information, follow the link below.
HR MANAGER 
Key Responsibilities

Lead and manage all HR functions, including recruitment, onboarding, training, and performance management
Develop and implement HR policies, procedures, and compliance standards
Support managers with employee relations, discipline, and conflict resolution
Drive staff engagement, retention, and culture-building initiatives
Oversee payroll coordination, leave management, and HR administration
Ensure compliance with Zambian labour laws and company policies
Support organisational growth and workforce planning

Requirements

Degree or Diploma in Human Resources or related field
Minimum 2-3 years’ experience in an HR management role
Strong knowledge of labour laws and HR best practices
Excellent communication, leadership, and problem-solving skills
Member of ZIHRM with a practising license

“All candidates are required to obtain their ZAQA certification from the Zambia Qualifications Authority (ZAQA)”
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Description:
Job Purpose
The Technical Sales Engineer will be the key point of contact for clients and will provide both pre and after-sales advice. The Technical Sales Engineers will regularly with other members of the sales team and colleagues from a range of departments. Work closely with the sales team to present and demonstrate technical products or services. Explain complex solutions in simple terms and help customers understand technical benefits during the sales process.
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Summary of Key Responsibilities:

Search for new clients who might benefit from company ICT and telecoms products or services and maximize client potential in designated regions
Develop long-term relationships with clients, through managing and interpreting their requirements
Persuade clients that a product or service best satisfies their needs in terms of quality, price and delivery
Negotiate tender and contract terms and conditions to meet both client and company needs
Calculate client quotations and administer client accounts
Provide pre-sales technical assistance and product education
Work on after-sales support services and provide technical back up as required
Arrange and carry out product training
Analyse costs and sales
Visiting client sites to perform product demonstrations, assess technical requirements, and provide on-site support during installation or integration.
Building and maintaining long-term customer relationships is a core part of the role. Ensure clients are satisfied after purchase and assist with upgrades, troubleshooting, or new solution development.
Act as a communication bridge between customers and internal teams — providing feedback to product development, engineering, and marketing to refine offerings based on real-world needs.
Prepare reports for head office and keep customer records
Meet regular sales targets and coordinate sales projects
Support marketing activities by attending trade shows, conferences and other marketing events
Make technical presentations and demonstrate how a product meets client needs
Liaise with other members of the sales team and other technical experts
Help in the design of custom-made products
Provide training and produce support material for other members of the sales team.

Required Skills and Competencies 

Excellent communication skills
Attention to detail
Sound judgement and good business sense
Excellent organisational skills
Strong Leadership Skills
Ability to build relationships quickly and effectively
Excellent problem-solving skills
Excellent negotiating skills

Primary Areas of Accountability:

Qualifications and Experience

A bachelor’s degree in Mechanical Engineering, Electronics, IT or Telecoms
Must have a minimum of 3+ years’ work experience in sales of ICT and Telecom products and services
Must have proven experience in sales and the technology field.
Strong key account, customer service, and sales skills.
Ability to relate technical information to nontechnical customers.
Excellent technical and problem-solving skills.
Must be willing to travel at short notice
Must have a valid drivers license 
Must be a member of relevant professional (ICTAZ, EIZ)

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Description:
Job Purpose
The Retail Sales Manager will be responsible for achieving business targets through driving sales growth, improving productivity, and ensuring full compliance with industry regulations while upholding the organization’s brand image. Manage current and new client relationships, and expand the market presence of the insurance products.
Career counseling services
Summary of Key Responsibilities:

Take the leading in managing key accounts and client relationships, and expand the market presence of our insurance products.
Lead sales operations within an insurance company.
Solicit potential buyers of policies.
Determine discounts and premiums.
Lead and mentor a team of insurance agents to achieve sales targets.
Develop and implement effective sales strategies.
Cultivate and maintain strong client relationships.
Oversee recruitment and training of new insurance agents.
Ensure compliance with all regulatory and company standards.
Analyze market trends and adjust strategies accordingly.
Prepare and present sales reports to senior management.
Plan advertising budget and appropriate advertising channels.
Supervise local and regional sales managers.
Oversee branches or other store locations.
Conduct market research.
Lead insurance agents and track performance.
Create and implement business strategies and goals.

Required Skills and Competencies 

Strong communication and interpersonal skills.
Excellent team-building abilities.
Strategic thinker
Excellent leadership skills
Proven training, coaching, and motivational skills.
Results-driven with strong leadership qualities.
Ability to manage a Sales force
Computer literacy – Ability to sell insurance products electronically
Customer Relationship Management
Ability to work well with others
Excellent problem-solving skills
Excellent time management skills
Good presentation skills

Primary Areas of Accountability:

Qualifications and Experience 

Advanced Diploma/Degree in Business , Insurance or equivalent in the related field
Professional qualification in insurance such as ACII/AIISA Diploma will be an added advantage.
Must have at least a minimum of 4-5 years’ experience in Sales and Marketing Insurance products and services 
Proven experience in team leadership and people management.
Proven experience in Insurance Sales or a Similar role with a focus on Sales and Management
Proven track record of meeting or exceeding Sales budgets
Proven deep understanding of the Zambian insurance industry.
Ability to analyze data and draw insightful conclusions.
Proven track record of meeting or exceeding sales targets.
Experienced in sales strategy development
Professional appearance and demeanor
Strong understanding of Insurance Products and Services
Ability to build and maintain client relationships
Must be a member of relevant professional; body

QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION

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Description:
Job Purpose
The Project Manager – road construction will oversee the planning, design, and implementation of road construction projects. Develop new and existing markets and execute business development program. Ensure road projects are completed within the timeframe, budgets, and quality standards. Take the leading of communicating with various stakeholders to ensure successful outcomes of road infrastructure projects. Prepare engineering drawings and blueprints in accordance with regulatory standards and project objectives.
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Summary of Key Responsibilities:

Manage, design, develop, create and maintain small-scale through to large-scale construction projects in a safe, timely and sustainable manner
Planning and Managing road/highway construction projects, ensuring compliance with regulations and standards.
Collaborate and communicate with civil engineers, surveyors, architects, and stakeholders to develop detailed project plans, designs and layouts
Implement our solution from initial planning, opportunity analysis and execution.
Ensure customer satisfaction and corresponding case study and testimonials.
Promote strategic customer retention for returning business opportunities
Regular site visits and inspections to ensure compliance with design specifications, quality standards, and safety protocols
Oversee the execution of road construction projects, including budgeting, scheduling, and resource allocation
Prepare project documentation such as progress reports, change orders, and final project reports
Monitor contractor performance, progress, and adherence to contractual obligations
 Conducting site surveys, analyzing data, and preparing technical reports for road design and improvement projects.
 Collaborating with architects, contractors, and government agencies to develop road construction plans and specifications.
Supervising construction activities, monitoring progress, and ensuring quality control to meet
Conduct on site investigations and analyze data (maps, reports, tests, drawings and other)
Carry out technical and feasibility studies and draw up blueprints that satisfy technical specifications
Provide advice and resolve creatively any emerging problems/deficiencies
Oversee and mentor staff and liaise with a variety of stakeholders

Required Skills and Competencies 

Effective communication and strong interpersonal skills
Excellent and quick problem-solving skills
Strong leadership skills
Strong organisational and time management abilities
Attention to detail
Excellent engagement and networking skills
Excellent analytical skills

Primary Areas of Accountability:

Qualifications and Experience

Bachelor’s degree in Civil Engineering
Experienced infrastructure project manager at least 10 years in civil engineering industry in road and/or railway construction.
Must have a proven track record of collaboration with construction companies, contractors, supervisors, engineering firms, project managers, government authorities etc.
Experience in conducting site inspections, surveys, and assessments to ensure compliance with safety standards and regulations.
Effective problem-solving skills to address construction challenges, develop innovative solutions, and make informed decisions to optimize road/highway performance
Project management and supervision skills
Proficiency in using engineering software and tools, such as AutoCAD, Civil 3D, and project management software
Strong knowledge of road construction methodologies, materials, and industry standards.
Knowledge of relevant regulations and permitting processes related to road construction projects
Excellent computer literacy and knowledge of design and visualization software
Knowledge of applicable codes, policies, standards, and best practices
Must be a Member of EIZ

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WESTERN WATER SUPPLY AND SANITATION COMPANY LIMITED
EMPLOYMENT OPPORTUNITY
Western Water Supply and Sanitation Company (WWSSC) is a Commercial Water Utility Company engaged in the business of providing water supply and sanitation services to its customers in the Urban and Peri- Urban areas of Western Province of Zambia. In a bid to enhance service delivery and customer service management, Western Water Supply and Sanitation Company Limited being an equal opportunities employer, is inviting applications from suitably qualified candidates to fill the following vacant position:
CREDIT CONTROLLER
JOB PURPOSE:
To support the implementation of the revenue collection strategy through analysis of receivables in line with the company`s commercial policy (revenue collections, revenue collections analysis, and customer engagement) in order to reduce/maintain debtors to a reasonable level.
ACADEMIC AND PROFESSIONAL QUALIFICATIONS:
1    Must have a full Grade 12 certificate or its equivalent
2   The candidate shall hold a minimum qualification of a Bachelor’s in Accountancy; Bachelor’s
of Business Administration; Bachelor of Economics, Full ACCA; or the equivalent
3   Must have a valid subscription with a professional body
4   ZAQA validation certificates
MINIMUM RELEVANT JOB EXPERIENCE
1.     Three (3) years of relevant experience
MAIN DUTIES AND RESPONSIBILITIES
1.     To evaluate the credit status of clients to identify debtors and credit level
2.     To assist customers in setting up a credit control system that allows for periodic debt repayment
3.     To conduct negotiations with debtors to fix terms and conditions for the payment of receivables
4.     To ensure daily cash and debtor targets are met
5.     To contact debtors through calls, emails or letters to notify them of outstanding water and sanitation bills
6.     To maintain regular contact with WWSSC clients to ensure proper management of debt
7.     To conduct business operations in compliance with WWSSC Commercial Policy
8.     To maintain proper records of WWSSC customers’ accounts
9.     To monitor customer payment history to identify changes in amends and take necessary actions
10.  Conduct monthly reconciliation of debtor ledger accounts
11.  Proffer recommendations and advice on queries regarding accounts receivable
12.  Ensure prompt reply to client and internal feedback
REQUIRED COMPETENCES/PERSONAL QUALITIES:
Ø Math Skills: The credit controller job requires a decent level of mathematical skill which finds regular use in reconciliation of accounts and handling of debtor ledger
Ø Decision Making Skill: Credit controllers are able to develop and implement appropriate strategies necessary for the settlement of client debts
Ø Communication Skills: They are well versed in communicating with debtors to facilitate periodic debt repayment.
OTHER ATTRIBUTES
·       Reliable
·       Honest
·       Numerate
·       Good communicator
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About the Role
We are looking for a results-driven and tech-savvy Digital Loans Officer to manage and grow our online loan portfolio. The ideal candidate will be responsible for processing digital loan applications, conducting credit assessments, driving online sales, and ensuring excellent customer experience across all digital channels.
Key Responsibilities

Review and process online loan applications
Conduct credit analysis and affordability assessments
Verify client information and supporting documents
Communicate with clients via phone, email, and digital platforms
Ensure timely loan disbursements and proper documentation
Monitor loan repayments and follow up on arrears
Grow the digital loan book through active online marketing and lead conversion
Maintain accurate records in the loan management system
Ensure compliance with company policies and credit procedures

Requirements

Diploma or Degree in Banking, Finance, Business Administration, Marketing, or related field
Minimum 1–2 years experience in lending, microfinance, or digital financial services
Strong understanding of credit assessment principles
Excellent communication and customer service skills
Strong sales and target-driven mindset
Good computer skills (Excel, MIS systems, online platforms)
Ability to work independently with minimal supervision

Key Competencies

Attention to detail
Analytical skills
Integrity and professionalism
Ability to work under pressure
Strong digital literacy

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MAKENI INSTITUTE TRUST seeks the services of a multi-skilled Electrical and Metal Fabrication Instructor. The ideal candidate must:

Possess qualifications in electrical and metal fabrication, the two may be at different levels of qualification
Grade 12 certificate
A good communicator
Practical hands-on experience acquired after qualification a must
Teaching experience or qualification is an advantage
Registration with Teveta as an assessor or examiner is a plus
The individual must possess diverse skills and must be able to work independently
Please note, this is an urgent placement

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Job Purpose
The Event Manager will plan, execute, and oversee engaging networking events, seminars, and workshops designed to drive business growth for SMEs, build strong ties with partners/customers, and enhance the firm’s brand visibility. The goal is to create high-quality, impactful experiences that facilitate connections within the SME sector.
Key Responsibilities

Event Planning & Execution: Take ownership of the end-to-end management of SME networking events, from conceptualization to execution, ensuring they align with company goals and communication strategy.
Networking & Engagement: Curate, market, and promote events to maximize attendance and engagement within the target audience.
Budgeting & Financials: Create, manage, and adhere to event budgets, tracking expenses and negotiating with vendors to maximize ROI.
Relationship Management: Act as the primary point of contact, building relationships with SME clients, sponsors, and external partners.
Logistics & Operations: Coordinate all on-site logistics, including venue selection, catering, AV equipment, and scheduling.
Post-Event Analysis: Conduct post-event evaluations, collecting feedback via surveys to analyze success, measure ROI, and report findings to senior management.
Team Leadership: Supervise event staff, volunteers, and subcontractors to ensure smooth on-site execution.

Required Skills & Qualifications

Experience: 3–5+ years of proven experience in event planning, specifically in corporate, networking, or B2B environments.
Organizational Skills: Exceptional project management skills, with the ability to handle multiple projects simultaneously under tight deadlines.
Communication: Excellent verbal and written communication skills, with a confident, professional demeanor.
Interpersonal Skills: Strong ability to connect with business owners, clients, and partners.
Tech-Savviness: Proficiency in event management software (e.g., Cvent, Eventbrite, Whova) and CRM tools (e.g., HubSpot, Salesforce).
Education: Bachelor’s degree in Marketing, Business Administration, Event Management, or a related field.

Preferred Qualifications

Bachelor’s degree in Business Administration/Marketing/Public Relations/Mass Communication/Event Management/Economics or a related qualification.
A Master degree will be an added advntage.
Creativity in crafting unique event themes.
Experience in a consulting or professional services firm.
Familiarity with digital marketing platforms for event promotion.

Key Performance Indicators (KPIs)

Event Success: Attendee engagement and satisfaction surveys.
Financial Performance: Adherence to budget and cost savings.

ROI: Number of new leads or business opportunities generated from events.
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