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Job Title: Sales Outbound Lead
Location: Zambia ( Onsite)
Employment Type: Full-time
About the Role
We are seeking a motivated Sales Outbound Lead with a proven track record of exceeding sales targets to accelerate our customer base through strategic outreach and effective conversion.
Key Responsibilities

Lead outbound prospecting efforts and generate new qualified business opportunities.
Build and maintain a pipeline of prospective clients through CRM tools and outreach campaigns.
Develop sales strategies aligned with Broadpay’s business banking products.
Manage and coach outbound sales representatives to meet individual and team targets.
Prepare sales forecasts and performance reports for management.
Ensure high conversion from lead generation to onboarding.
Represent Broadpay professionally during product demos and client meetings.

Requirements

4-6years of experience in B2B sales or lead generation.
Proven track record in outbound sales and managing a sales team.
Strong communication, negotiation, and CRM management skills.
Target-Driven, goal-oriented, and adaptable to a fast-paced environment.

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Lusaka South College (LSC) is a prestigious Institution committed to providing top-tier education with a focus to provide practical quality education. It is anchored on the vision of being an accomplished leader in the provision of Business, ICT, Engineering and Health education of global quality with its motto “Dream. Explore. Aquire”
LSUC is inviting applications from suitably qualified individuals to the role of Part-Time Lecturer/Instructor reporting to the Head of Department – Engineering to under take the following functions:
Responsibilities

Responsible for coordination of teaching programmes and for the proper use of teaching facilities
Responsible for the day-to-day control of classroom and workshop activities in the assigned area.
Any other duties as may be assigned by management

Qualifications

Grade 12 School Certificate or its equivalent
Diploma/Craft Certificate in Solar Technology/Electrical Engineering/Technology
Teaching Methodology qualification added advantage
 Accreditation to TEVETA as a Trainer added advantage
Computer knowledge literate
5 Years’ Experience in Lecturing/Facilitation
3 Years extensive indusrty experience in Solar Industry

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We are looking for ECE AND PRIMARY SCHOOL TEACHERS!
Green Carpet School located in Lusaka, Chawama Compound seeks the services of :
1. PRIMARY SCHOOL TEACHER
PRINCIPAL ACCOUNTABILITIES ( MAIN DUTIES)
v Develop and implement engaging lesson plans following the Zambian Primary Curriculum.
v Prepare Schemes of work and weekly forecasts following the Zambian Primary curriculum
v  Utilize innovative teaching methodologies to enhance learner understanding and participation.
v Conduct assessments, give constructive feedback, and support learners’ academic progress.
v Cater to diverse learning needs, including special education learners.
v Prepare charts and other teaching and learning materials
v Prepare individual work plan
v Prepare home works, assessments and end of term tests
QUALIFICATIONS & REQUIREMENTS
v Grade 12 certificate, minimum of 5 credits subjects including English and Mathematics and any Science subject.
v Diploma or Degree in Primary Education and Early Childhood Education from a recognized institution.
v  Registered with the Teaching Council of Zambia (TCZ) and holder of a Valid Practicing Licence.
v  At least 1–2 years of teaching experience preferred (fresh graduates may apply).
v Should be able to teach Cinyanja.
v Must be computer literate- word, excel and power point proficient.
v Desire to continue to grow and develop professionally
v Great communication and interpersonal skills
v Good organization and time management skills.
v Enthusiasm and flexibility.
v Should have a Christian background.
We offer:
v Competitive salary
v Work in a great team
v Interesting and challenging work
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About ZamCow Milk Bank Limited
ZamCow Milk Bank Limited is a Zambian start-up social enterprise building a stronger and more inclusive dairy value chain.
We are engaged in the end-to-end manufacturing of dairy processing and storage equipment including milk cans, milk chillers, pasteurizers, and milk ATMs to ensure that local farmers and processors have access to affordable, high-quality, food-grade technologies.
Beyond equipment production, ZamCow Milk Bank also creates market access for dairy farmers by connecting them to reliable milk collection and distribution networks and supports the sector with reproductive-assisted livestock technologies that improve herd genetics, productivity, and sustainability.
Position Overview
The TIG and MIG Welder will be responsible for the fabrication, assembly, and finishing of stainless-steel and mild-steel components used in dairy processing and storage equipment.
This is a hands-on technical role in a growing enterprise that values craftsmanship, precision, and quality in food-grade production.
Key Responsibilities
Fabrication and Welding

Perform TIG and MIG welding on stainless steel and mild steel components for milk cans, chillers, pasteurizers, and milk ATMs.
Assemble components following engineering drawings and specifications.
Ensure all welds meet sanitary and food-grade standards required in dairy applications.
Polish, grind, and finish welded joints to a smooth, hygienic standard.
Assist in the fabrication of frames, tanks, piping systems, and other components.

Qualifications and Experience

Minimum: Certificate in Welding or Metal Fabrication and least 3 years of hands-on experience in TIG and MIG welding.
Demonstrated experience in stainless-steel welding and food-grade finishing.
Ability to read and interpret fabrication drawings accurately.
Added Advantage: Experience with sanitary piping, stainless polishing, or dairy/food equipment fabrication.

Why Join ZamCow Milk Bank Limited

Join a pioneering Zambian social enterprise empowering farmer through technology and market access.
Work at the intersection of manufacturing, agribusiness, and dairy innovation.
Opportunity for growth, learning, and leadership as the company scales.
Collaborative, impact-driven work environment with competitive compensation.

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Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department at Nakonde Agency:

Role Description

Job Purpose: This position ensures the establishment of a relationship managed association between the bank and the Preferred Banking client through the Preferred Banker that proactively engages clients for the provision of banking products and services based on the client’s needs whilst ensuring profitability of the entire customer value proposition.
Job Responsibilities:
Financial (60%)
· 100% responsibility for assigned Preferred banking portfolio.
· 100% responsible for achievement of assigned financial targets; acquisition, liabilities, assets growth, gold cards, internet and mobile banking, Banc assurance.
· 100% responsibility for revenue generation assigned Preferred banking portfolio.
· Representative of the sales strategy for Preferred Banking clients i.e. hunts in packs with Corporate and Commercial teams and provides leads to the two units.
· Accountable for conducting an in-depth analysis of client’s present financial position relating to total assets such as property, business interest etc., credit balances across account types, transaction types and the value of all investment portfolio to recommend appropriate products and services to the client.
· Closely monitor sales performance against set targets and proactively address any adverse variances.
· Ensure on boarding process is seamless i.e. account funded and mobile banking activated within 24hours of account being opened, card issued within agreed TAT.
· Subsequently, monitoring performance of client accounts to ensure account behavior remains positive.
· Responsible for the execution of the CVP for Preferred Banking customers and educating them on the Bank’s product offering and service channels.
· Ensures growth of the number of clients on the portfolio and accountable for all financial KPIs.
· Responsible for scanning the market and research on good opportunities to meet Preferred banking client’s revenue goals and provide market updates/financial news to the client.
· Ensure brand and product offering consistency across the Customer value proposition for the segment.
· Ensure that the full value chain of the segment proposition is realized for the Bank by cross selling, deep selling and upselling the bank’s products to increase customer wallet size and therefore retention.
· Responsible for monthly assessment of segment thresholds and proactively engage clients for any breaches and execute upgrades or downgrades half yearly so that the CVP is aligned to customer’s needs and that they derive full value from the proposition.
· Knowledge and understanding of appropriate legislation and regulation affecting banking and customer interaction to ensure all transactions are legal.
Customer Service (20%)
· Manage clients and recommend appropriate solutions in addressing their needs with customer contact plans completed.
· Educate clients on the use of various alternate channels to allow for full implementation of the Retail strategy i.e. relationship management.
· Ensure that the customer experience is positive throughout the client’s journey and at all touch points to increase retention.
· Execute all client’s requests within SLAs and provide feedback to ensure clients are fully satisfied with the service/ resolution.
· Execute life cycle programs to provide full customer service propositions that deepen client relationships.
· Ensure that all key personal details of the customers are known e.g. birthday, anniversary, hobbies, spouse and children’s details etc., to better meet client’s needs and ensure all accounts opened are 100% KYC compliant.
Controls (10%)
· Ensure accurate and complete reporting of risk events within the stipulated timeline (i.e. 7 calendar days).
· Ensure adherence to all account opening procedures. KYC, profiling, minimum balance etc.
· Treat customers fairly and explain full value proposition for the product and associated costs.
People Management (10%)
· To ensure attendance of all recommended training relevant to the role. E.g. Bancassurance, sales and Service, wealth management, investment options, financial interpretation, etc.
· Ensure KPIs are signed off with supervisor and performance management reviews conducted in a timely manner.
· To take annual leave as prescribed through HC guidelines.
· To share knowledge, experience and best practices with team members to ensure that team performance meets set service standards.
Contact:
· External: Local Regulators on statutory matters, stock market, professional bodies, events managers.

Internal: Corporate Banking departments, Retail Banking departments, Treasury departments, Information Technology, corporate affairs, customer service.

Requirements

Qualifications & Experience:
· Full Grade 12 Certificate with 5 credits or better; including English and Mathematics.
· Degree in a related field.
· 5 years in the banking industry.
Job Core Competencies:
· Understanding taxation laws and practical experience in application.
· Appreciation of securitization and investment options.
· Ability to profile customers and assess the needs of Private banking clients.
· Understanding of all Zanaco Retail products and account opening, KYC requirements.
· Understanding of relevant legislation e.g. KYC, Anti-Money Laundering, Banking code.
· Ability to read market trends and inform the decision-making process.
· Understanding people policies and processes.
· Demonstrated complaint handling and skills certifications.
· Verbal and written communication
· Delighting customers
· Networking/Liaison
· Persuading and selling
· Drive for results
· Analytical thinking
· Teamwork
· Customer Service Orientation
· Analysis
· Monitoring
· Problem solving
· Conceptual thinking
· Strategic leadership

Presentation and facilitation

Disclaimer

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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Reports to: MCC Representative for Zambia and Malawi
Location: Lusaka, Zambia
FTE: 1.0
Duration: 1-year renewable (subject to satisfactory performance)
Organization Overview
Mennonite Central Committee (MCC) is a global is a worldwide ministry of Anabaptist churches which shares God’s love and compassion for all in the name of Christ by responding to basic human needs and working for peace and justice. MCC envisions communities worldwide in right relationship with God, one another and creation. MCC Dedicated to sharing God’s love and compassion through relief, development, and peacebuilding. Rooted in Anabaptist values, MCC emphasizes service, mutual learning, and respectful collaboration across cultures and contexts.
Position Overview
The SEED 7 Connecting people Coordinator carries the primary responsibility for implementing the SEED Program in Zambia and Malawi. SEED is a two-year program that brings together young people (ages 20–30) from around the world to reflect, serve, and work for peace with MCC partners in Zambia and Malawi. The SEED Program consists of three main components: reflection, service, and peacebuilding.
The SEED Coordinator is responsible for the administrative, logistical, and programmatic details of SEED in Zambia and Malawi and, together with the Country Representatives, provides ongoing vision to the program. The Coordinator shapes and implements the curriculum and methodology for the educational and study aspects of the program and monitors participants’ learning activities. The SEED Coordinator, in cooperation with partners who receive Seeders, is jointly responsible for worker care for Seeders as they carry out their service assignments.

In addition to leading the SEED program, the coordinator will also provide oversight and support for MCC’s YAMEN and IVEP exchange programs, ensuring timely selection, placement, alignment with program goals and participant development.
Key Responsibilities
Program Coordination and Implementation

Work with MCC Zambia and Malawi Representative in defining appropriate placements and partners.
Work with MCC Representatives and partners to develop the job descriptions for the Zambia and Malawi SEED participants.
Assist in the selection of participants and processing of necessary visa documents.
Coordinate and lead orientation in collaboration with the HR department, monitor the adjustment and training processes for each participant.
Lead SEED team reflection times and capacity-building gatherings.
Evaluate and make adjustments in the placements as necessary.
Plan, monitor, and evaluate the progress of SEED in coordination with the MCC Representatives for Zambia and Malawi.
Complete worker evaluations and assist Country Representatives in analyzing SEED partnerships.
Provide worker care to participants through regular site visits, email, and phone contact.
Collaborate and connect Seeders with MCC’s country offices, Global Service Learning (GSL) department, and partners.
Develop content for donor reports, newsletters, social media, and annual reports related to Seeders’ service and performance.
Implement standardized record-keeping strategies to collect and assess Seeders’ performance results for reporting and evaluation.
Work with host partners to support timely responses to Seeders’ concerns and facilitate the development of informed and effective work plans.
Manage the application process for outgoing YAMEN and IVEP placements from Zambia and Malawi.
Assist in processing necessary visa documents for outgoing YAMEN/IVEP participants.
Engage with returned YAMEN/IVEP alumni in Zambia and Malawi.
Assist with Learning Tours as needed.
Model nonviolent peacemaking in the workplace and community through respectful interactions with others.
Attend MCC meetings and events as appropriate, including devotional and prayer times led by staff.
Perform other duties as assigned.Qualifications
A college/ university degree in the fields of Peacebuilding, Human resource management, Conflict Transformation, Restorative Justice, Business administration, social sciences, Development, and Political Science.
Commitment to a personal Christian faith and discipleship, active participation in a Christian church or community, and nonviolent peacemaking.
Ability to understand or willingness to learn, speak, read, and write English. Knowledge of another language of Zambia (Tonga, Bemba, Nyanja) would be an asset.
Knowledge of and interest in the Southern Africa context, including political, social, agricultural, and church dynamics.
Cross-cultural/international experience.
Interest and knowledge of peacebuilding/restorative justice principles and theory.
Strong organizational and communication skills.
Ability to think creatively and strategically.
Ability to supervise and support participants in their service assignments.
Capacity for teambuilding and conflict resolution (training and experience preferred); ability to listen, interact, and collaborate with a group of young adults with divergent, strongly held viewpoints.
Ability to facilitate group processes for cohesion, reflection, and learning.
Resourcefulness and initiative in new activities or work.
Adaptability, flexibility, and patience in situations that change frequently and/or move slowly.
Ability to work independently as well as collaboratively with a team.
Supervision experience preferred.
Willingness to travel frequently by bus and accept the sometimes-rustic realities of the Zambian and Malawian contexts.
A valid driver’s license and driving experience.
A college or university degree in Peacebuilding, Human Resource Management, Conflict Transformation, Restorative Justice, Business Administration, Social Sciences, Development Studies, or Political Science.
Working Conditions and Context
The SEED and connecting people Coordinator position requires flexibility and resilience. The role involves travel between Zambia and Malawi, occasional overnight and weekend work, and interaction with diverse partners and communities.
The terrain of Zambia is mostly high plateau with a humid subtropical to tropical wet and dry climate, while Malawi features similar tropical conditions. Both contexts may involve dusty dry seasons and humid rainy seasons. Reliable internet access is available in Lusaka and Lilongwe, though limited in rural areas. MCC expects staff to maintain healthy boundaries and personal resilience while engaging in relational, faith-based, and cross-cultural work.

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Position Summary 
To advance Teach For All’s 25-year vision, we are seeking a Business Intelligence Analyst to  strengthen our data collection, reporting and analysis, making data more accessible to internal teams and network partner organizations. This role is responsible for designing, building, socializing and maintaining complex strategic data dashboards.
The Business Intelligent Analyst will report to the Director, Data, Analysis & Planning and work in collaboration with members across the DAP team and other internal program teams.
About the Team 
The Data, Analysis & Planning (DAP) aims to foster a thriving data & learning culture across the organization, equipping teams with data to inform their decision-making and planning, through:

Data: developing and managing the infrastructure & tools to collect high-quality data in support of the organization’s learning questions
Analysis: processing and visualizing the organization’s collected data, providing teams with the foundations to extract meaningful insights from the data
Planning: managing the rituals and frameworks that enable data-driven reflection, learning, and planning processes across the program continuum

Commerce degree programs
Key Responsibilities :
Strengthen and automate Teach For All’s data tools, systems, and processes based on feedback and evolving needs

Collaborate with program teams to identify & diagnose data reflection and reporting needs
Design, build and maintain complex, custom program data dashboards in PowerBI, integrating data from various sources  (eg, Salesforce, BigQuery, Google Analytics) to support org-wide and team-specific data needs
Strengthen and evolve systems and processes for collecting and aggregating program data and dashboards to visualize the data
Monitor the engagement and effectiveness of data solutions and implement systems for us to collect feedback and make improvements
Streamline and automate data processes (ie, collection, cleaning, verification, reporting)

Analyse data and generate insights to foster a stronger data and learning culture

Partner with other teams to generate custom data visualizations and insights
Support teams across the organisation to use data and draw insights from it through bespoke analysis
Prepare regular analysis and reports to drive data-based decision-making in the organization

Qualifications

Technical background with experience in data analysis, visualization, reporting and coding
Ability to translate technical data into programmatic insights
Demonstrated ability to think strategically, analyze complex information & data, and synthesize in a simple manner
Project management experience that involves managing projects with multiple work streams and various stakeholders
Ability to work independently and proactively drive projects forward
Strong and clear written and verbal communications; ideally some experience with communicating across diverse global contexts and some skills in shaping compelling narratives and stories
Ability to navigate across organizational and reporting lines with a range of diverse stakeholders who are geographically dispersed across time zones
Commitment to Teach For All’s vision and values

Additional desirable skills/experiences (not required):

Familiarity with Teach For All’s network
Hands-on experience with designing and building PowerBI dashboards is highly valued
Familiarity with the following data platforms is beneficial: Salesforce, BigQuery, Google Analytics, Qualtrics, FormAssembly
Experience using AI capabilities to enhance data collection, reporting and analysis

What Teach For All Offers:

Commitment to cultivating a culture in which all staff members feel they belong, are valued for their contributions, and have an impact on our organization’s progress
Professional and personal development experiences and ample opportunities to make a positive impact on the work of Teach For All and beyond
Comprehensive benefits package designed for your well-being and work-life needs
Generous time off and flexible work arrangements
And much more!

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BlackRock Security Services, a leader in providing professional security solutions, is seeking highly motivated Individuals to fill in the following positions;
 
1. Sales & Marketing Officers
Locations: Mazabuka (1), Livingstone (1), Solwezi (1)
Summary:
We are looking for dynamic and results-driven Sales & Marketing Officers with relevant experience, skills, and traceable references. Applicants who are residents of the listed towns are strongly encouraged to apply.
Required Qualifications & Skills:

Solid understanding of marketing and sales principles, with creativity and strong presentation skills
Relevant academic qualifications to support company marketing across a wide area
Excellent communication skills — digital, oral, and written
Knowledge of security operations and ability to manage challenges in high-risk environments
Strong budgeting and planning skills
Ability to adapt to new trends and technologies
Experience in security or risk management is an added advantage
Valid driver’s license will be an advantage

 
2. IT Officer
Location: Lusaka
Summary:
We are seeking an experienced IT Officer to provide technical support and ensure smooth operation of all computer systems, networks, and software applications.
Key Responsibilities:

CCTV configuration, installation, and maintenance
Troubleshoot and resolve technical hardware, software, and network issues
Provide excellent end-user support and customer service
Communicate technical information clearly and professionally
Analyze and identify effective solutions to technical challenges
Stay updated and adaptable to emerging technologies

 
3. Training Officer
Location: Lusaka
Summary:
We are looking for a qualified Training Officer to design, implement, and evaluate comprehensive security training programs that enhance staff competence and operational readiness.
Key Responsibilities:

Identify training needs and assess skill gaps among personnel
Develop and design induction, core, and specialized training programs
Deliver engaging training sessions and practical exercises
Evaluate training effectiveness and recommend improvements
Maintain detailed records of all training activities and assessments
Stay informed on the latest trends and advancements in security training

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Job Identification29566
Posting Date10/21/2025, 10:17 AM
Apply Before10/29/2025, 05:59 AM
Job ScheduleFull time
Locations Lusaka, Zambia
AgencyUNDP
GradeNPSA-6
Vacancy TypeNational Personnel Service Agreement
Practice AreaManagement
BureauRegional Bureau for Africa
Contract Duration1 Year with Possibility for extension
Education & Work ExperienceBachelor’s Degree – 3 year(s) experience OR High School certificate- 6 year(s) experience
Required LanguagesEnglish
Desired LanguagesEnglish
Vacancy Timeline1 Week

Job Description

Background
Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
UNDP is the UN’s global development network, an organization advocating for change and connecting countries to knowledge, experience and resources to help people build a better life. We are on the ground in 166 countries, working with them on their own solutions to global and national development challenges. The global standard staff count to be supported by an IT focal point stands at 35. Currently, there are over 120 staff supported by two ICT Staff catering for UNDP, UNFPA, UNDSS, UN Clinic, Common Services, UNCDF and UN Resident Coordinator’s Office. The ideal situation would have been four ICT staff to support such a staff count. The situation is worsened by having staff located at another far-flung UN Annex building being under the same two ICT staff support. It is expected that more staff would be provided offices at the UN Annex. The function of Information and Communications Technology (ICT) Associate requires a combination of technical and interpersonal skills. UNDP Zambia is a fast paced and ever-changing environment. To help respond to this challenge and reach our goals we are seeking to reinforce the ICT Unit with additional human resources for a period of one year. ICT Unit activities are carefully thought through to ensure they are rational, justified and aim to effectively support users’ requirements and needs. The ICT Associate will work closely with the ICT Manager as well as the Office Technology Coordinator on tasks and activities that support UNDP’s programmes and projects.
Duties and Responsibilities

) Ensure implementation of ICT strategies and introduction/implementation of new technologies.

Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.
Participate in development and implementation of Standard Operating Procedures in ICT services.
Conduct market research and analysis and provide support in introducing new technology for CO system updating and improvement.
Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids.
Participate in development and implementation of ICT annual plan. Maintain the measures in place for business continuity and disaster recovery processes and procedures.
Provide support to use of ERP functionality for improved business results and improved client services. · Provide ICT support for key events.

2.) Support  effective functioning of the CO hardware and software packages.

Support effective functioning (installation, operation, and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.
Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.
Help Desk Provide technical support on Micro-Computer software and hardware problems Offer support on Microsoft Office Productivity Tools –Word, Excel, PowerPoint, Outlook for Client E-mail services and Internet Explorer, Chrome, Firefox for Internet browsing Provide support on removal of viruses and other related unwanted malware.
Demonstrate skills in the use of tools for data access, transfer and conversion LAN Management Provide support in installing and upgrading of network hardware / software as per UNDP standard requirements.
Be part of the IT team in troubleshooting PC software and hardware problems Demonstrate skills in the evaluation and appraisal of current and future hardware, software and service requirements Carry out and monitor preventive maintenance programmes Procurement and Inventory Management Show competency in the maintenance of inventory records of computer hardware and software

3.) Assist in providing automation and digitalization support for both CO Operations and Programmes.

Install commercial and in-house developed software and related upgrades.
Support development of new automation tools using UNDP corporately developed platforms.
Participate in developing Terms of Reference (TOR) for software products and provide monitoring and evaluation support to Programme teams during the development life cycle.
Support provision of in-house development of tools for programme and operations when needed.
Assist in identifying opportunities and ways of converting business processes into web- based systems to address the issues of efficiency (e.g., office management system, donor profile software, knowledge management systems).

4.) Ensure efficient network administration.

Monitor the network connection on a daily basis to ensure a stable and responsive network environment.
Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of attacks.
Implement cloud-based backup and restoration procedures for local drives. Install anti-virus programs on a timely basis.
Respond to user needs and questions regarding network access. · Maintain up-to-date parameters of information for the network clients and electronic mail. · Trouble-shoot and monitor network problems. · Maintain an up-to-date inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams
Be able to keep records on requests for systems enhancements and maintenance Provide support to keep up-to-date on industry trends in software and hardware development Desktop Publishing Management – Public Relations Offer support in the use of standard Desktop
Publishing tools in carrying out such assignments Offer support in the design and production of brochures, invitation cards and other information leaflets as may be required Show knowledge in developing Websites and be able to provide support to the Country Office website through technical updates Installation and Troubleshooting

5.) Support facilitation of knowledge building and knowledge sharing in the CO.

Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
Participate in the organization of training for the CO staff on ICT issues.
Synthesize lessons learned and best practices in ICT.
Provide sound contributions to knowledge networks and communities of practice.

6.) The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
Competencies
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competencies
Business Management:
Results-based Management; Ability to manage programmes and projects with a focus on improved performance and demonstrable results
Customer Satisfaction/Client Management; Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs, provide inputs to the development of customer service strategy, look for ways to add value beyond clients’ immediate requests, Ability to anticipate client’s upcoming needs and concerns.
Working with Evidence and Data; Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions, and supporting decision-making.
Digital Awareness and Literacy; Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.
Information Management and Technology:
IT Customer Support; Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to delivera great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.
Network, Communication, and Infrastructure Management; Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.
User Experience and Business Analyst; Capacity to translate efficiently user needs into IT requirements around human-centered design.
Required Skills and Experience
Education:

Secondary education is required with formal training in IT Systems, Business software and/or web-based applications.
A university degree in Information Technology, Information Management, Computer Science with focus in software engineering.
Certifications in MSCA, MSCE, and/or MCP are an asset.
Certification in AI, SharePoint, Microsoft 365 are highly desirable

Experience:

Minimum of 6 years (with high school diploma) or 3 years (with bachelor’s degree) of relevant working experience in software development and creation of computer applications, web design and development, MS SharePoint workflows; providing technical support for hardware/software in Cloud ERP environments; and applying knowledge of database applications, web-based management systems and cloud infrastructure solutions and Artificial Intelligence (AI) solutions.
Knowledge and understanding of AI tools and AI solution development and SharePoint administration/customization.
Good knowledge of Microsoft Azure, SharePoint Online, Power Platform, and Microsoft 365.
Experience with Identification and prevention of any potential network issues and ICT Security is desirable.
Skills and Understanding of Programming languages such as Python, R, JavaScript required.
Knowledge Management: Ability to efficiently handle and share information and knowledge is desirable
Knowledge and experience of SharePoint Online administration and development of automated process flow in Power Automate, Knowledge of database packages.
Experience in handling of cloud/web-based management systems and Hands on experience in Microsoft Office solution.
Work experience within United Nations System or an International organization is an asset.

Required Language:

English

Equal opportunity
As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.
UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
Sexual harassment, exploitation, and abuse of authority
UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.
Right to select multiple candidates
UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Scam alert
UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

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