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Job Identification29566
Posting Date10/21/2025, 10:17 AM
Apply Before10/29/2025, 05:59 AM
Job ScheduleFull time
Locations Lusaka, Zambia
AgencyUNDP
GradeNPSA-6
Vacancy TypeNational Personnel Service Agreement
Practice AreaManagement
BureauRegional Bureau for Africa
Contract Duration1 Year with Possibility for extension
Education & Work ExperienceBachelor’s Degree – 3 year(s) experience OR High School certificate- 6 year(s) experience
Required LanguagesEnglish
Desired LanguagesEnglish
Vacancy Timeline1 Week

Job Description

Background
Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
UNDP is the UN’s global development network, an organization advocating for change and connecting countries to knowledge, experience and resources to help people build a better life. We are on the ground in 166 countries, working with them on their own solutions to global and national development challenges. The global standard staff count to be supported by an IT focal point stands at 35. Currently, there are over 120 staff supported by two ICT Staff catering for UNDP, UNFPA, UNDSS, UN Clinic, Common Services, UNCDF and UN Resident Coordinator’s Office. The ideal situation would have been four ICT staff to support such a staff count. The situation is worsened by having staff located at another far-flung UN Annex building being under the same two ICT staff support. It is expected that more staff would be provided offices at the UN Annex. The function of Information and Communications Technology (ICT) Associate requires a combination of technical and interpersonal skills. UNDP Zambia is a fast paced and ever-changing environment. To help respond to this challenge and reach our goals we are seeking to reinforce the ICT Unit with additional human resources for a period of one year. ICT Unit activities are carefully thought through to ensure they are rational, justified and aim to effectively support users’ requirements and needs. The ICT Associate will work closely with the ICT Manager as well as the Office Technology Coordinator on tasks and activities that support UNDP’s programmes and projects.
Duties and Responsibilities

) Ensure implementation of ICT strategies and introduction/implementation of new technologies.

Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.
Participate in development and implementation of Standard Operating Procedures in ICT services.
Conduct market research and analysis and provide support in introducing new technology for CO system updating and improvement.
Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids.
Participate in development and implementation of ICT annual plan. Maintain the measures in place for business continuity and disaster recovery processes and procedures.
Provide support to use of ERP functionality for improved business results and improved client services. · Provide ICT support for key events.

2.) Support  effective functioning of the CO hardware and software packages.

Support effective functioning (installation, operation, and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.
Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.
Help Desk Provide technical support on Micro-Computer software and hardware problems Offer support on Microsoft Office Productivity Tools –Word, Excel, PowerPoint, Outlook for Client E-mail services and Internet Explorer, Chrome, Firefox for Internet browsing Provide support on removal of viruses and other related unwanted malware.
Demonstrate skills in the use of tools for data access, transfer and conversion LAN Management Provide support in installing and upgrading of network hardware / software as per UNDP standard requirements.
Be part of the IT team in troubleshooting PC software and hardware problems Demonstrate skills in the evaluation and appraisal of current and future hardware, software and service requirements Carry out and monitor preventive maintenance programmes Procurement and Inventory Management Show competency in the maintenance of inventory records of computer hardware and software

3.) Assist in providing automation and digitalization support for both CO Operations and Programmes.

Install commercial and in-house developed software and related upgrades.
Support development of new automation tools using UNDP corporately developed platforms.
Participate in developing Terms of Reference (TOR) for software products and provide monitoring and evaluation support to Programme teams during the development life cycle.
Support provision of in-house development of tools for programme and operations when needed.
Assist in identifying opportunities and ways of converting business processes into web- based systems to address the issues of efficiency (e.g., office management system, donor profile software, knowledge management systems).

4.) Ensure efficient network administration.

Monitor the network connection on a daily basis to ensure a stable and responsive network environment.
Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of attacks.
Implement cloud-based backup and restoration procedures for local drives. Install anti-virus programs on a timely basis.
Respond to user needs and questions regarding network access. · Maintain up-to-date parameters of information for the network clients and electronic mail. · Trouble-shoot and monitor network problems. · Maintain an up-to-date inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams
Be able to keep records on requests for systems enhancements and maintenance Provide support to keep up-to-date on industry trends in software and hardware development Desktop Publishing Management – Public Relations Offer support in the use of standard Desktop
Publishing tools in carrying out such assignments Offer support in the design and production of brochures, invitation cards and other information leaflets as may be required Show knowledge in developing Websites and be able to provide support to the Country Office website through technical updates Installation and Troubleshooting

5.) Support facilitation of knowledge building and knowledge sharing in the CO.

Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
Participate in the organization of training for the CO staff on ICT issues.
Synthesize lessons learned and best practices in ICT.
Provide sound contributions to knowledge networks and communities of practice.

6.) The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
Competencies
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competencies
Business Management:
Results-based Management; Ability to manage programmes and projects with a focus on improved performance and demonstrable results
Customer Satisfaction/Client Management; Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs, provide inputs to the development of customer service strategy, look for ways to add value beyond clients’ immediate requests, Ability to anticipate client’s upcoming needs and concerns.
Working with Evidence and Data; Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions, and supporting decision-making.
Digital Awareness and Literacy; Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.
Information Management and Technology:
IT Customer Support; Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to delivera great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.
Network, Communication, and Infrastructure Management; Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.
User Experience and Business Analyst; Capacity to translate efficiently user needs into IT requirements around human-centered design.
Required Skills and Experience
Education:

Secondary education is required with formal training in IT Systems, Business software and/or web-based applications.
A university degree in Information Technology, Information Management, Computer Science with focus in software engineering.
Certifications in MSCA, MSCE, and/or MCP are an asset.
Certification in AI, SharePoint, Microsoft 365 are highly desirable

Experience:

Minimum of 6 years (with high school diploma) or 3 years (with bachelor’s degree) of relevant working experience in software development and creation of computer applications, web design and development, MS SharePoint workflows; providing technical support for hardware/software in Cloud ERP environments; and applying knowledge of database applications, web-based management systems and cloud infrastructure solutions and Artificial Intelligence (AI) solutions.
Knowledge and understanding of AI tools and AI solution development and SharePoint administration/customization.
Good knowledge of Microsoft Azure, SharePoint Online, Power Platform, and Microsoft 365.
Experience with Identification and prevention of any potential network issues and ICT Security is desirable.
Skills and Understanding of Programming languages such as Python, R, JavaScript required.
Knowledge Management: Ability to efficiently handle and share information and knowledge is desirable
Knowledge and experience of SharePoint Online administration and development of automated process flow in Power Automate, Knowledge of database packages.
Experience in handling of cloud/web-based management systems and Hands on experience in Microsoft Office solution.
Work experience within United Nations System or an International organization is an asset.

Required Language:

English

Equal opportunity
As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.
UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
Sexual harassment, exploitation, and abuse of authority
UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.
Right to select multiple candidates
UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Scam alert
UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

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Overview
We are Recruiting!
Our client, a leading mining equipment manufacturing company, is seeking a Technical Reliability Engineer to join their team in, Kitwe, Zambia.
Key Performance Indicators (KPIs)
• Quality and Timeliness of PIRs
• Ensure Product Improvement Reports (PIRs) are complete, accurate, and submitted on time.
• PIRs must contain meaningful data and meet established standards.
• Root Cause Analysis Effectiveness
• Timely and thorough execution of RCA using tools like 5-Why.
• Development and use of reporting tools to support RCA outcomes.
• Field Test Implementation
• Successful coordination and documentation of field tests.
• Clear reporting of field test results and insights.
• Product Reliability Trend Reporting
• Monthly reports delivered with actionable insights and progress on improvement initiatives.
• Compliance with MIN Policies
• Adherence to internal policies such as MIN PO MIN 302 37527 when implementing local improvements.
• Fleet Monitoring and Feedback
• Identification and reporting of product improvement opportunities based on fleet performance
• Warranty Claim Quality
• Ensure technical content of warranty claims is complete and supports resolution.
• Technical Support Delivery
• Timely and effective technical assistance to Service Manager and Customer Service Team.
• Contributions to manuals, TIs, SIs, ECRs, and training materials.
• Customer Service Information Execution
• Follow-up and implementation of approved Technical Instructions (TIs).
• Health and Safety Compliance
• All activities conducted in line with company and legislative safety standards.
 
TECHNICAL COMPETENCIES

Product Knowledge
Relationship Management
Negotiation
Data/ IT Systems, Reporting & Budgeting
Documenting
Occupational, Health, Safety and Environment

QUALIFICATIONS

Associate’s degree or equivalent in Electrical or Mechanical Engineering.
Extensive experience and/or training in repair and maintenance of heavy mining equipment

 
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WE’RE HIRING: 88 VACANCIES OPEN ACROSS ZAMBIA! 
This is your direct call to join Richmond Farms Limited, a Zambian-owned agribusiness, and become a self-starter in our rapidly expanding FMCG operations. We are seeking experienced talent across seven key locations!
APPLY NOW for these key positions:

Butchery Manager (8)

Blockman (20)

Butchery Assistant (20)

Cashiers (20)

Loader (20)

Partnership Officer (5)

LOCATIONS: Kabwe, Chililabombwe, Lusaka, Ndola, Kaoma, Livingstone and Kapiri.
FINAL DEADLINE: Wednesday, October 23rd, 2025.
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CHOPPIESCHOPPIES ZAMBIA – VACANCIES SERENJE
Are you an experienced retailer having worked in a versatile retail environment?Are you looking for new challenges and an opportunity to advance your skills and careers in a great working environment? If you are an ambitious, multi-tasking go getter, able to thrive in a fast-paced environment, we have the perfect opportunity for you!
Choppies Zambia is looking for the following Professionals:

Till Operators

Butchery Assistants

Bakery Assistants

Fruit and Veg Assistants

Parcel Attendents

Shelf Packers

Warehouse Assistants

Deli Assistants

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DEBT COLLECTOR
The Zambia Daily Mail is a Limited Company wholly owned by the Industrial Development Corporation (IDC). The Company is incorporated under the Companies Act, number 10 of 2017 of the Laws of Zambia. It is one of the leading publishers of daily newspapers in Zambia.
DEBT COLLECTOR (based at Head office in Lusaka)
JOB PURPOSE

To ensure that customer statements are updated and delivered on time so as to collect funds for the smooth running of the institution.

To prepare monthly and quarterly debt collection reports.

KEY RESPONSIBILITIES

Timely delivery of customer invoices.

Reconciliation of customer statements.

Prompt reconciliation of the Receipts Control Account.

QUALIFICATIONS

Full Grade 12 School Certificate with at least 5 ‘O’ levels including Mathematics and English.

Bachelor of Accountancy, ACCA, CIMA, ZICA or equivalent.

At least 3 years relevant experience in a similar function.

Usage of Pastel Evolution is an added advantage.

Member of Zambia Institute of Chartered Accountants (ZICA).

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CorePayPayroll and HR Solutions
WE ARE HIRINGSales ExecutivePosition Title: Sales ExecutiveLocation: LusakaContract Type: Permanent

JOB OVERVIEW
Our client is looking for a Sales Executive to join our dynamic team, starting 1st November 2025. This role requires a motivated self-starter with a passion for outdoor advertising, marketing, and client engagement.

Key Responsibilities

Identify and pursue new sales opportunities in media promotions and advertising.

Manage and grow relationships with clients, agencies, and corporate partners.

Develop and deliver persuasive sales presentations and proposals tailored to client needs.

Negotiate, close sales deals, and ensure achievement of sales targets.

Collaborate with the creative and operations teams to ensure successful execution of campaigns.

Abreast of trends in media promotions, competitor activities, and market developments.

Prepare and submit regular sales reports and performance forecasts.

Skills and Qualifications

Diploma or Degree in Marketing, Business Administration, Media, Communications, or a related field.

Minimum 2–3 years’ experience in sales and business development (experience in media promotions or advertising is an added advantage).

Must own a motor vehicle and a valid driver’s license.

Proven track record of meeting and exceeding sales targets.

Strong negotiation, presentation, and communication skills.

Computer literate with proficiency in Microsoft Office.

Key Competencies

Strong networking and relationship-building skills.

Creativity and innovation in selling solutions for clients.

High level of motivation and self-discipline.

Team player with a results-oriented attitude.

Remuneration

Competitive base salary.

Fuel allowance and communication support.

Car service allowance and fuel paid.

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Job Description
Responsible for all real-time monitoring of Transmission network alarms and alerts received from the NMS, EMS and NE’s. The incumbent will be responsible for identifying and diagnosing all network alarms/alerts and performing first level intervention on all incidents before raising escalation tickets to Network Support and/or Field Teams.
Job search websites
Key Responsibilities
Alert/Alarm Management

To ensure effective monitoring of all network and service alarms of Data Centre

Problem Management

Undertake first level problem Diagnosis, Correlation and Intervention

Ticket Management

Raise of Trouble Ticket
Escalation to appropriate teams until resolution
Closure of TT
All stakeholder notification

Reporting

Report on all matters affecting service quality
Escalate all matters on time so that service is restored asper SLA metrics agreed with clients.
Update the incident management system with appropriate information whenever any incident occurs.

Health Checks

Perform basic daily weekly system health checks to ascertain system uptime

Customer Support

Handle support calls and advise clients in customer friendly manner

Security

Always ensure compliance to privacy and security standards

Minimum Qualifications

Diploma in Power/Telecommunications or a relevant qualification
Member of EIZ or ICTAZ or any relevant body

Key Competencies and Skills

Extensive knowledge and hands on demonstrated capability ofperforming basic troubleshooting on ICT equipment, power & coolingequipment and access control.
Identifies problems/issues.
People Skills
Ability to quickly respond to any incident
Analytical thinking and eager to learn
Business understanding
Communication skills
Able to set own priorities.
Uses discretion to complete assignments;
Independently applies knowledge of technical practices andspecialty area standards.
Sober and ability to follow safety rules and procedures
Independently completes assignments;
Cultivates good peer working relationship

Years of Experience Required

1 to 2 years’experience working in a support role or in the Network Operations Centre

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Pact is an international nonprofit that works in nearly 40 countries building solutions for human development that are evidence-based, data-driven and owned by the communities we serve. Founded in 1971, Pact works with partners to build resilience, improve accountability, and strengthen knowledge and skills for sustainable social impact.
Department
Hidden (-999)
Position Overview
Pact, a non-profit organization based in Washington, DC, is implementing the USAID Zambia Integrated Health Activity. The Activity supports USAID and PEPFAR objectives of 95/95/95 and provides service delivery and technical assistance to improve Maternal, Newborn, and Child Health (MNCH) services. USAID Zambia Integrated Health improves, sustains, and further integrates lifesaving HIV/AIDS and MNCH services at the health facility and community levels and ensure that client-centered, high-impact, high-quality services are available to all Zambians.
Pact exists to help create a world where those who are poor and marginalized exercise their voice, build their own solutions, and take ownership of their future.
Key Responsibilities
1. Contribute as an integral member of a larger facility-based team of ZIH supported clinicians, volunteers and other partners.
2. Ensure that documentation is complete in all HIV related forms and registers (HTS, PMTCT, ART, VL, RMNCH, etc.)
3. Manage patient files on a day-to-day basis for easy retrieval
4. Perform data entry duties using the Electronic Health Record System (SmartCare) for HIV-positive patients at health facilities offering ART and general clinical care services and ensure that SmartCare is up to date daily.
5. Monitor and flag possible lost to follow up (LTFU) patients Using SmartCare, prepare list of patients due for clinical visit and pharmacy refills
6. Inform clients and maintain appointment dates for next visitation in consultation with clinicians.
7. Maintain appointment records for patients on ART and retrieve all files for patients for each clinic day.
8. Maintain constant feedback with health facility pharmacy staff on patients who have collected their drugs at commencement.
9. Monitor the consumption of stationery and request in advance of anticipated stock needs
10. Compile and transmit daily reporting and analysis on key indicators to facility and ZIH staff
11. Conduct data review meetings on a monthly basis in consultation with facility staff
12. Work with facility staff to monitor achievement towards assigned targets
13. Record all viral load requests requested by the facility in the VL Register and Smart Care.
14. Facilitate for the identification of clients due for VL as they come for pharmacy refills.
15. Ensure VL results are attached to client’s folders and entered into SmartCare at the hub facility
16. Compile monthly reports for HIV/AIDS services and related Laboratory and Pharmacy service statistics and submit monthly reports to Strategic Information and Health Informatics Officers and respective DHIO’s/Health information officer.
17. Reconcile HMIS reports with ZIH monthly summation (This applies to indicators that are that part of MoH and ZIH tracking)
18. Verify data before submission to ZIH SI/or MoH information officer
19. Physically count active clients on ART on a monthly basis (for paper-based sites)
20. Participate in data verification exercises, checking the data records at other facilities
Basic Requirements
Diploma in statistics, computer science, monitoring and evaluation, social sciences, project management or related field desired, a Degree is an added advantage
Experience working with MS Access, Excel, and Word Knowledge of USAID M&E Reporting systems
Working experience in the health sector
Applied knowledge of Health Management Information System (HMIS)
Applied knowledge of HIV/AIDS information systems Strong background in data analysis
Previous experience working as a data entry clerk is an added advantage but not a requirement
Desirable NGO working experience
Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, citizenship status, genetic information, matriculation, family responsibilities, personal appearance, credit information, tobacco use (except in the workplace), membership in an employee organization, or other protected classifications or non-merit factors.
At Pact, we recognize your impact, offer you opportunities and support your total well-being. Our comprehensive benefit offerings may include healthcare, retirement (8.8% to 13% based on service tenure) and savings plans, paid time off, disability and life insurance programs, learning and development opportunities, wellness programs as well as other optional benefit elections .
With the continuing impacts of COVID-19 around the world, we are taking action to protect the health and well-being of our colleagues and maintain the safety of the communities where we operate. Pact seeks an environment free from COVID-19 and prefers all employees to be fully vaccinated for COVID-19. Attestation of vaccination status will be required for employment with Pact. Unvaccinated employees may be subject to additional health and safety requirements to include any federal, state and/or client restrictions.
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With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
 
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
 
Key Responsibilities:
The Regional Internal Auditor reports to the Regional Audit Manager. The Regional Internal Auditor must prove high standards of professional and social ethics and must accept full responsibility as the in-charge experienced auditor for regional engagements of varying size and complexity to include, provides support for planning for the various phases of the field work, carrying the work as delegated by the Senior or Regional Audit Manager, provide a summary of audit findings, criteria, risks and recommendations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
 
MAJOR RESPONSIBILITIES:
 
30%
Perform the broadest range of auditing issues from start to finish (planning to completion), support larger and complex engagements, potentially one or more assignments simultaneously.

Perform digital analytics, Collaboration, Tending as means to arrive at audit evidence to support audit findings and recommendations
Provide role of Advisor to Senior Leadership in absence of Senior and RAM
Audit Evidence to support conclusions thereof
Successfully address the complex audit issues with minimum Manager’s intervention and review notes.
Reliable, audit evidence supported by trend analysis and digital analytics.
Influence Senior leadership in making informed decisions to promote accountability and internal controls

​
30%
Evaluate the client’s internal controls using auditees Risk Registers, internal control documents, MWRAP; provide input to the audit program outlining the extent of sampling required, schedule the engagement.

Assessment of adequacy and effectiveness of Enterprise Risk Framework i.e. Risk Register.
Proposed appropriate audit procedures.
Create realistic engagement schedule.

​
10%
Active engagement with senior management staff within the NOs in order to gain a good understanding of their business and ensure the efficient execution of the audit

Create realistic engagement schedule.

​
10%
Ensure complete and timely engagement wrap-up to include preparation of audit or advisory reports

Conclude at least of 90% of audit deliverables before the Regional Audit Manager/Senior Auditor field review date.
Audit Draft Reports for review

​
20%
Follow up evidence of implementation of audit findings as per auditee “audit implementation plan’’ to ensure audit matters arising are fully resolved.
Closed audit findings/recommendations in Observation Tracking Tool

Audit Draft Reports for review

 
10%
Carry out special reviews and investigations were deemed necessary as approved by GC Director for Investigations and RAD
Quality, timely performance of special reviews and investigations with corrective measures to the auditee as per recommendations made.
 
10%
Maintain Continuing Education (CPE) by attending online courses or professional seminars and trainings. The incumbent should maintain a minimum of 40 units/year
 
5%
Maintain an audit presence and history of audits per project/grant as needed based on available resources and use of GRC
Quality e-audit files maintained
 
KNOWLEDGE, SKILLS AND ABILITIES:

Bachelor’s degree in Audit, Accounting, Finance or related field.
Professional audit certifications (ACCA, CPA, CIA, CISA)
Maintain a current knowledge base of audit industry practices and to ensure best practices as always considered
Perform all assigned audit duties in a manner that reflects the highest professional standards and complies with the guidelines of the Institute of Internal Auditors.
Considerable knowledge of the Standards for the Professional Practice of Internal Auditing and the Code of Ethics developed by the Institute of Internal Auditors.
Must be able to effectively work with new and changing situations including new regulations, where there may not always be a readily apparent solution
Good analytical, interpersonal, time management, research, and communications skills

 
License, registration, or certification required to perform this position:

ACCA, CPA, CIA, CA
Preferred English. Fluency in Portuguese and French is an added advantage

​
Preferred Skills, Knowledge and Experience:

Computer skills (office application, accounting systems is a plus)
Good English writing and communication skills
Knowledge in Audit software packages
Well-travelled and experience in dealing with cross cultures
Good understanding of non-profit industry.
Knowledge of the WVI business and systems is an added advantage.

 
Work Environment:

The position requires ability and willingness to travel domestically and internationally up to 50% of the time.
This role involves working in a virtual /geographically dispersed / multi-culturally team.

 
Applicant Types Accepted:
Local Applicants Only
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About Dorset
Dorset is a fast-growing financial services company focused on providing lending solutions to individuals and SMEs. Our mission is to deliver exceptional client service and empower clients through financial inclusion.
As we continue to grow in Lusaka, we’re looking for ambitious and dynamic Sales & Marketing Officers to join our team and drive Dorset’s business growth in the capital.
Role Overview
The Sales & Marketing Officer will play a critical role in building Dorset’s presence in Lusaka. You’ll be responsible for identifying potential clients, promoting our loan products, managing client relationships, and supporting marketing initiatives that strengthen Dorset’s brand visibility and market position.
Key Responsibilities
·        Market Dorset’s lending products to individuals and SMEs.
·        Identify, engage, and onboard new clients through field marketing, referrals, and community outreach.
·        Maintain strong relationships with existing clients and ensure high levels of satisfaction.
·        Support the implementation of marketing campaigns and branch-level promotions.
·        Achieve assigned sales targets while maintaining compliance with Dorset’s lending policies.
·        Gather and share market insights to support business development strategies.
·        Uphold Dorset’s commitment to compliance, professionalism, and exceptional client service.
Qualifications & Experience
·        Diploma or Degree in Marketing, Business, Finance, or a related field.
·        Minimum 2 years’ experience in sales, marketing, or financial services (experience in lending or microfinance preferred).
·        Excellent communication and interpersonal skills.
·        Proven ability to meet sales targets and manage client relationships.
·        Highly motivated, proactive, and results-driven.
·        Good knowledge of the Lusaka market and surrounding areas.
What We Offer
·        Competitive basic salary plus performance-based incentives.
·        Opportunities for career progression in a fast-growing financial institution.
·        A supportive, innovative, and team-oriented work culture.
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