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JOB SUMMARY
The ICT Operations Lead is responsible for managing and optimizing the organization’s IT infrastructure, operations, and security to ensure reliability, performance, and scalability. The role involves leading a high-performing IT operations team, managing budgets and vendors, ensuring compliance with regulatory requirements, and aligning IT operations with business strategy. This position plays a critical role in enabling Kuala Tech and its clients to achieve operational excellence and innovation through technology.
KEY RESPONSIBILITIES
TEAM LEADERSHIP & DEVELOPMENT

Lead, mentor, and develop a high-performing IT operations team.
Assign tasks, set priorities, and monitor performance against KPIs.
Foster a collaborative, innovative, and supportive team culture.
Identify skills gaps and provide training, certifications, and career development opportunities.
 Implement succession planning for critical IT roles.

IT INFRASTRUCTURE & SERVICE MANAGEMENT

Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, systems, and cloud environments.
Ensure optimal performance, reliability, and security of IT systems.
Establish and enforce IT policies, procedures, and standard operating practices.
Supervise service desk/helpdesk operations, including ticketing, incident logging, and escalations.
Align IT operations with ITIL best practices for incident, problem, change, and release management.

SECURITY, RISK & COMPLIANCE

Lead cybersecurity initiatives, including firewalls, endpoint protection, patching, and intrusion monitoring.
Develop and maintain disaster recovery (DR) and business continuity plans.
Ensure secure and regular data backups with tested recovery procedures.
Maintain compliance with data protection regulations (e.g., Zambia Data Protection Act) and industry standards (e.g., insurance regulatory requirements).
Support internal and external IT audits, ensuring audit readiness.

INCIDENT & PROBLEM MANAGEMENT

Establish and manage incident response processes to minimize downtime.
Coordinate resolution of critical IT issues with internal teams and vendors.
Conduct post-incident reviews and root cause analyses to prevent recurrence.
Implement preventive and proactive measures to strengthen system resilience.

CAPACITY PLANNING & PERFORMANCE MONITORING

Forecast IT resource requirements to support business and client growth.
Optimize infrastructure utilization and scalability.
Implement system monitoring and performance management tools.
Track and report KPIs/SLAs for uptime, service availability, and support efficiency.

VENDOR, BUDGET & PROCUREMENT MANAGEMENT

Manage relationships with IT vendors and service providers, ensuring SLAs are met.
Negotiate contracts and evaluate vendor performance.
Develop and manage IT budgets for Kuala Tech and client projects where required.
Conduct cost-benefit analysis for IT investments and propose improvements.
Procure IT equipment, software, and services while ensuring optimal utilization.

STRATEGIC ALIGNMENT & COMMUNICATION

Align IT operations with Kuala Tech’s broader digital strategy and client solutions.
Provide technical input into business proposals, client implementations, and managed service offerings.
Stay updated on emerging technologies and recommend adoption where valuable.
Prepare regular reports on IT performance, risks, and opportunities for the Managing Director/CEO.
Communicate effectively with non-technical stakeholders, translating IT strategy into business outcomes.

QUALIFICATIONS & COMPETENCIES

Bachelor’s degree in Computer Science, Information Technology, or related field.
Professional certifications preferred (e.g., ITIL, CCNA, CISSP, Microsoft/Azure, AWS).
Proven track record in IT operations management, infrastructure design, and service delivery.
Strong knowledge of IT governance, cybersecurity, cloud environments, and compliance frameworks.
Excellent leadership, communication, and problem-solving skills.
Ability to manage budgets, vendors, and multiple projects simultaneously.

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Role Overview
We are seeking a dedicated and passionate Secondary School Teacher to support student learning, development, and holistic growth in the following subjects: Physics, Mathematics, Business Studies, and Agricultural Science.
Core Responsibilities:

Deliver high-quality classroom instruction aligned with curriculum standards.
Manage student learning, behavior, and academic performance.
Create a supportive and engaging learning environment.
Implement educational and social-emotional learning initiatives.
Maintain comprehensive student records and assessment documentation.
Ensure student safety and welfare.

Key Capabilities:

Professional Competencies.
Spiritual Formation: Demonstrate Christ-like values and support students’ spiritual development.
Achievement Orientation: Proactive approach to meeting educational goals.
Critical Thinking: Analyze and simplify complex information.
Interpersonal Skills: Build positive relationships with students, colleagues, and stakeholders.
Self-Management: Maintain professional balance and personal growth.

Specific Duties:

Classroom Instruction
Student Discipline Management
Performance Monitoring
Communication with Supervisors
Record Keeping
Exam Administration
Classroom and Resource Management

Required Qualities:

Commitment to organizational mission and values
Strong communication skills
Emotional resilience
Adaptability
Integrity
Passion for student welfare
Child protection awareness

Academic Requirements:

Grade 12 Certificate
Minimum Diploma in Education
Teaching Council Certification
A least 2 years teaching experience

Personal Attributes

Energetic and positive attitude
Continuous learning mindset
Ability to work under pressure
Excellent interpersonal skills

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Role Overview
We are seeking a dedicated and passionate Class Teacher to support student learning, development, and holistic growth within our educational organization.
Core Responsibilities:

Deliver high-quality classroom instruction aligned with curriculum standards.
Manage student learning, behavior, and academic performance.
Create a supportive and engaging learning environment.
Implement educational and social-emotional learning initiatives.
Maintain comprehensive student records and assessment documentation.
Ensure student safety and welfare.

Key Capabilities:

Professional Competencies
Spiritual Formation: Demonstrate Christ-like values and support students’ spiritual development.
Achievement Orientation: Proactive approach to meeting educational goals.
Critical Thinking: Analyze and simplify complex information.
Interpersonal Skills: Build positive relationships with students, colleagues, and stakeholders.
Self-Management: Maintain professional balance and personal growth.

Specific Duties:

Classroom Instruction
Student Discipline Management
Performance Monitoring
Communication with Supervisors
Record Keeping
Exam Administration
Classroom and Resource Management

Required Qualities:

Commitment to organizational mission and values
Strong communication skills
Emotional resilience
Adaptability
Integrity
Passion for student welfare
Child protection awareness

Academic Requirements:

Grade 12 Certificate
Minimum Diploma in Education
Teaching Council Certification
A least 2 years teaching experience

Personal Attributes

Energetic and positive attitude
Continuous learning mindset
Ability to work under pressure
Excellent interpersonal skills

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Time Projects is a leader in the Property Management, Commercial and Retail Property Development sectors in Zambia.
The company is looking for a motivated and competent Civil Engineer to join the Projects Division of the Company.
REQUIREMENTS:
1: Bachelor’s Degree in Civil Engineering.
2: Full Grade 12 Certificate.
3: EIZ Registration and Practicing License.
4: Minimum 5 Years Construction Supervision Experience.
5: Excellent written, oral, computer and report writing skills.
6: If your qualifications were obtained outside of Zambia, these should be certified by The Zambia Qualifications Authority (ZAQA).
Candidates will be subjected to criminal background checks.
Note: If you do not meet this criteria, you need not apply.
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Work Location: On-site – Lusaka, Zambia
Job Overview:
We are hiring Data Annotation Specialists fluent in Italian, French,  to join our on-site team in Lusaka. This short-term contract role is ideal for individuals who are detail-oriented, tech-savvy, and eager to gain practical experience in AI-driven projects.
Key Responsibilities:

Accurately label and annotate data based on specific project instructions.
Ensure consistency and maintain high annotation quality standards.
Collaborate with team members to clarify guidelines and resolve ambiguities.
Adapt to updates in annotation tools and project requirements.
Share feedback to improve the annotation process and tools.

Qualifications:

Fluency in English and Italian, French,  (verbal and written).
High attention to detail and a strong commitment to quality.
Ability to follow complex instructions with precision.
Quick learner with interest in technology and digital tools.
Strong communication, teamwork, and organizational skills.
Availability to work on-site in Lusaka throughout the contract period.

What We Offer:

On-the-job exposure to AI and machine learning workflows.
Supportive, collaborative work environment.
Opportunity to contribute to innovative tech solutions.
Possibility of contract extension based on performance and project scope.

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Cutis Zambia is a well-established cosmetics company striving to improve people’s beauty by providing innovative and effective therapeutic and beauty solutions in the Zambian community, and this through its healthy values – dedication, team work, trust, and customer service. Cutis is currently looking for a Product promoter for its Cosmetics sales division to hire:
Responsibilities:
Establish new accounts by organizing and planning daily work schedule to build on existing or potential sales outlets.
Working with clients to identify what type of skin ,facial concerns and style preferences
Responding to Customer queries and concerns about Products
Suggesting products that meet client’s needs and informing customers about product details ,like ingredients, application methods and prices.
Contribute in Cutis exhibitions, events and women gatherings.
Proven excellent sales experience is an added advantage.
Excellent organizational and consultative sales skills.
Effective communication and negotiation skills
Female gender is a must
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Criteria: (Live-in Nanny/Maid)  
ONLY WOMEN TO APPLY 
If you applied previously, we do have your information on file, so do not apply unless you want to change your response.
Please follow the following link to apply.
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Job Objectives
To build and maintain relationships with new and existing customers with the aim of selling the Bank’s products to corporate institutions.
Key Duties & Responsibilities;

Identifying and developing conglomerates banking relationships.
Ensuring proper documentation throughout the credit application and availment process.
Sourcing for and monitoring of customer’s tenured investment / facilities.
Respond promptly and satisfactorily to customer’s daily request and complaints.
Prepare weekly and monthly statistics/performance reports for management use.
Monitoring of the customer’s main account regularly.
Reconciling all transactions on customer’s accounts where and when necessary.
Assist with the processing of customer’s letters of credit and invisible transactions.
Initiate and carry out recovery action on non-performing credits facilities.
Maintain comprehensive database of the customers operational records including the existing and prospective customer data.

Required Key Knowledge and Competencies;

Must exhibit drive, aggression and passion for business development and acquisition
Must be technology savvy
Ability to evaluate needs of customers, and determine what products or service would best serve those needs
Interpersonal and communications skills
Selling and marketing skills
Must be self-solution driven, proactive and have acceptable
knowledge of the business environment
knowledge of Internal Processes and policies of the bank
Good understanding of financial services sector
Strong Interpersonal skills
Strategic Thinking
Relationship Management
Negotiation & Analytical skills
Product Development
Leadership skills

Minimum Education Qualifications

Minimum of a first degree in a business related field from a recognized University with at least a Credit or better.
Grade Twelve Certificate with at least Five (05) credits or better, including Mathematics and English.
ZAQA verified certificates

Previous Work Experience Requirements

Minimum of three(3) years related relevant work experience in a bank.

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About our client:
Asharami Energy (a Sahara Group upstream Company) is an Exploration and Production company with a strategy to deliver sustainable growth through the acquisition and development of viable assets across Sub-Saharan Africa. The company is a customer-centric brand committed to delivering creative and lasting solutions and equally, embraces and cultivates efficiency and innovative thinking.
About the role:
Asharami Energy is looking for talented individuals to join their team as a health and safety officer to report to the depot manager. This role entails Monitoring and assessing hazardous and unsafe situations and developing measures to assure personnel safety. Ensure compliance with established Health, Safety and Environment (HSE) policies and procedures.
Key Responsibilities:

Assist in monitoring Depot/ Terminal activities to ensure that workers comply with the company policies and government safety regulations.
Constant review and update of company HSE policy
Control periodic inspection on fixed extinguishing systems (CO2, deluges, sprinklers, water, foam, and dry powder), inspect, test, and maintain fire hoses, hydrants, monitors, isolation valves and couplings.
Participate in / lead a team engaged in rescue/firefighting/ emergency activities with the proper use of fire, safety, and lifesaving equipment/systems.
Assist in overviewing, monitoring, and enabling preventive maintenance and inspection of the various types of portable gas detection appliances, fire, safety, and lifesaving equipment which includes complete checks, servicing, repairing, and supervising contracted assistants while undertaking maintenance work.
Assist in investigating accidents or injuries that occur in the workplace, writing reports detailing the cause and providing recommendations that can help prevent future accidents.
Assist in ensuring trucks inside the depot are marshalled properly to avoid accidents.
Assist in ensuring fire regulations compliance by all, and ensure fire drills are conducted regularly.
Assist in ensuring the water level in the hydrant tank is within safe limits and replenish the water stock level as necessary.
Assist in making sure trucks are properly parked in the depot.
Assist in making sure all trucks are properly earthed before loading commences.
Checking trucks before entering the depot.
Oversee site security and ensure enforcement of company security policies.
Ensure all quality regulating procedures are practiced.
Ensure all regulatory licenses/ certificates are valid and no noncompliance charges are recorded. Application for license/certificate to be conducted timely to avoid expiry.
Assist in ensuring proper housekeeping of the site environment.
Ensure adequate PPE availability for the company.
Assist in ensuring adequate training/ certifications for the team are carried out in line with regulatory standards.

Key Knowledge and Skills:

Good use of MS word and Excel
Good Communication skills
A good team player

Minimum Qualifications/ Traits:

B.Sc. Environmental Engineering, HSE or equivalent in an Engineering /
Work experience equivalent to 1-2 years as safety officer in storage tanking farms / Oil depot or terminal and firefighting or fire prevention in the Energy Sector.
Professional Safety Certification is a must.

Personality Traits:

Hard-working
Team player
Must possess excellent interpersonal skills

Working Relationships:

Depot Manager/Supervisors
QHSSE Supervisor /Officer
All staff deport staff

Compensation:
The incumbent will receive a competitive salary commensurate with experience.
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Position Overview – Collections Officer
The Collections Officer is responsible for identifying, evaluating and monitor non-performing loan accounts and implement effective recovery strategies that ensure timely and maximum repayment at minimal cost and optimal turnaround time. The role entails ensuring compliance with the company’s policies, managing collateral to mitigate risk, and implementing effective strategies to maximize loan recoveries. This position requires a proactive and detail-oriented professional with excellent negotiation and communication skills.
Key Responsibilities
Loan Recovery Management

Monitor and manage the collection of overdue Personal & business loans in line with company policies and regulatory guidelines.
Locate and notify delinquent borrowers and guarantors via personal visits, phone calls, or written communication to solicit repayment or initiate collateral seizure.
Negotiate payment plans and settlements, ensuring that they are feasible for the borrower and beneficial to the company.
Execute collection efforts with tact, persuasion, and professionalism.
Liaise with bailiffs, auctioneers, and other recovery agents; provide timely updates to management on assigned cases.
Escalate complex cases to the Risk and Recoveries Manager for further action.

Collateral and Risk Management

Evaluate and manage collaterals to minimize risks associated with loan defaults.
Verify the status and condition of pledged collateral and take appropriate actions as per recovery procedures.
Collaborate with the Collections Manager and legal to execute repossessions, liquidations or other recovery strategies when necessary.

Reporting and Documentation

Maintain accurate records of all collection activities, including communications with clients and recovery outcomes.
Maintain a detailed recovery activity diary in Excel, tracking deadlines such as demand notice expiry, auction dates, and more—shared regularly with branch and recovery management.
Prepare periodic reports detailing recovery/ collection progress, challenges and proposed strategies.

Stakeholder Collaboration

Work closely with the Credit and Collections Manager to align on recovery strategies and performance targets.
Liaise with Finance, Sales, Products, and Credit teams to address account issues and improve loan quality.
Provide insights and recommendations to improve credit assessment and reduce delinquency rates.

Qualifications and Experience

Grade 12 certificate with a minimum of credit in English and Mathematics.
Diploma or Degree in Banking & Finance, Economics, Business Administration, or related field.
Minimum 2 years of experience in debt collection and credit risk management within a Non-Bank Financial Institution or Microfinance Institution.
Additional certification in Credit Management or Debt Collection is a strong advantage.
2–3 years of experience in banking operations, particularly in credit, lending, or collections will be an advantage
Knowledge of credit risk management and collateral evaluation.
Familiarity with financial regulations and recovery procedures in Zambia.

Skills and Competencies

Strong negotiation and conflict-resolution skills.
Excellent interpersonal, communication abilities and emotional intelligence
Analytical thinking and problem-solving capabilities.
Proficiency in using loan management systems and Microsoft Office tools.
Attention to detail and ability to handle sensitive information with confidentiality.
High Levels of integrity
Ability to remain composed under pressure.

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