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Human Resources Officer
Role Summary
The HR Officer will lead and manage the full spectrum of human resources to ensure alignment with organizational objectives.
Key Responsibilities

Manage recruitment, onboarding, performance management, employee relations and training.
Develop and implement HR policies and procedures compliant with labour laws.
Maintain HR records and prepare reports for management.
Foster a positive organisational culture and support staff development.

Qualifications & Experience

Minimum age 40 years.
Bachelor’s Degree in HR Management, Industrial/Organisational Psychology,
Business Administration or related field (professional HR certification advantageous).
Minimum 10 years’ HR experience, preferably in a financial services or lending institution.
Strong knowledge of Zambian labour laws and HR best practices.

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We are recruiting on behalf of our client, a reputable and fast-growing financial services and lending institution renowned for delivering innovative and client-focused credit solutions. As part of its strategic growth, our client is seeking outstanding professionals with a proven record of excellence to fill the following senior positions:

Senior Officer (2 Positions)
Human Resources Officer
General Manager

This is an exceptional opportunity to join a forward-thinking organization that values integrity, innovation and impact.
1. Senior Officer (2 Positions)
Role Summary
Reporting to senior management, the Senior Officers will support the delivery of lending services and ensure operational excellence and compliance.
Key Responsibilities

Oversee day-to-day operations of lending products and services.
Assess credit applications and ensure compliance with policies and regulations.
Monitor portfolio performance and manage credit risk.
Prepare operational and financial reports for management.
Support business development initiatives and manage client relationships.
Mentor and supervise junior staff.

Qualifications & Experience

Minimum age 40 years.
Bachelor’s Degree in Finance, Economics, Banking & Finance, Business Administration or a related field (Master’s an advantage).
At least 10 years’ progressive experience in a financial lending institution.
Strong analytical, risk assessment and leadership skills.

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Our client, VVOB an NGO that works tirelessly across developing nations to strengthen education systems, ensuring access, equity, and excellence in learning for all is looking to hire a Strategic Education Advisor to join their team. The strategic Advisor will focus on Foundational Learning within Zambia and be part of the overall team of Strategic Education Advisors.
Key Tasks and Responsibilities:

Support the VVOB team and structures of the Ministry of Education on national and decentralised levels in planning and implementation of education programmes particularly in foundational learning and early grade remediation.
Work closely together with the Education Manager, Education Advisors, MEAL team and other project staff to support capacity development of staff, quality of project implementation in our existing projects on foundational learning as well as projects in early grade remedial education using the Teaching at the Right Level (also known as Catch Up) approach.
Provide expert guidance in foundational learning and providing technical support to programme implementation, while mentoring the SEA team with the Country Programmes Manager.
Collaborate with Strategic Education Advisors locally and internationally to unlock the VVOB’s Learning Unlimited Strategy and to lead the strategic development of existing and new areas of work particularly on foundational learning.
Provide advice on the design, implementation and evaluation of capacity development methods for professionals in foundational learning.
Support networking and partnerships including securing cooperation and support from VVOB’s partners for existing and future projects, to promote VVOB as a reliable partner and to represent our organization towards external stakeholders in your field.
Contribute to internal and external knowledge development and learning, by supporting innovation, reflection and learning and proactively supporting sharing of lessons learned between partners, colleagues and other VVOB country teams.
Actively search for new sources of funding for VVOB and assist in the preparation of project proposals.

Desired Skills, Qualifications and Experience:

Master’s degree in education, human sciences, or related field or equivalent experience.
At least ten years of relevant working experience including at least five years of international working experience.
In depth understanding of the foundational learning including experience in material development and capacity development.
Understanding and experience in early grade remedial education, particularly the teaching at the Right Level approach, is an asset.
In depth understanding of and experience in recent evolutions related to foundational learning and remedial education.
Experience in programme and/or project, change development and management.
Experience in organizational and institutional capacity development.
English proficiency: CEFR level C1 / based on country needs.

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Our client, a global organization that works to create a world where governments, businesses, and citizens can readily access and effectively use accurate, complete, and high-quality evidence and information on the true owners of companies and other legal vehicles are looking for a Digital Lead to manage a key digital transformation project. The Digital Lead will lead a dedicated team to help PACRA build a modern, transparent business register. This is a high-impact role for someone experienced in digital government projects in Zambia.
Key Responsibilities:

Work with PACRA internal stakeholders from the business, legal, and technical teams to maximize the business value of the product
Help define the strategy and scope of development of both the general direction and specific sprints.
Ensure the needs of end-users of the product, PACRA internal staff, businesses, and users of PACRA data are represented within the development process.
Ensure agile project management practices are maintained, providing and coordinating coaching if deemed necessary.
Manage donor relationships with all, including responsibility for donor reporting, monitoring, and evaluation of the project.
Line management of developers (technical management and guidance will be the responsibility of the PACRA technical leadership team).
Coordinate, plan, monitor, and report resources and activities across the project and in liaison with the team.
Identify and mitigate risks to keep projects on track.
Lead the coordination with external stakeholders within Zambia, including the inter-agency task force and the Ministry of Trade, Commerce, and Industry.
Maximize knowledge exchange between PACRA and the organization throughout the project.
Capture and share lessons learned throughout the delivery of the project to feed into wider team support.
Undertake other tasks from time to time as requested by the senior manager, digital and data support.

Desired Skills, Qualifications and Experience:

A bachelor’s degree in marketing, communications, IT, or a related field is typically required. A master’s degree will be an added advantage.
Must have 3-5 years of experience in digital and data reform projects with the Zambian government.
Proven experience managing a team and working with international donors.
Strong understanding of the digital product lifecycle (agile development, user-centered design).
Knowledge of the digital reform and policymaking landscape in Zambia.
Excellent communication skills, with the ability to explain complex topics.
Ability to work independently in a remote, multi-time zone team.
Knowledge of local Zambian languages is a plus.

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Our client, an NGO that works tirelessly across developing nations to strengthen education systems, ensuring access, equity, and excellence in learning for all is looking to hire a Research and Learning Advisor to join their team. The Research and Learning Advisor will be responsible for overseeing research activities under the learning agenda for the organization. This includes designing and managing research and evaluations applying quantitative, qualitative, and mixed methods approaches.
Key Tasks and Responsibilities:
Research Design and Implementation

The Research and Learning Advisor will lead the oversight of the partner led randomized controlled trial (RCT), ensuring methodological rigor, data quality, and actionable insights to inform program learning and decision-making.
Collaborate with research consultants, develop and lead research frameworks, methodologies, and protocols, ensuring alignment with the organization’s learning agenda.
Coordinate studies that assess the impact of the organization’s interventions on learners, educators, and school systems.
Oversee data collection processes on various research projects being conducted in Zambia using qualitative and quantitative methods. Ensure high-quality data throughout all research phases.
Ensure adherence to ethical standards in research, particularly when working with children and vulnerable groups.

Learning and Capacity Building

Facilitate capacity-building sessions for M & E and research staff on best research practices.
Develop templates and other materials that help support and improve the quality of M & E and research staff day-to-day work, in close collaboration with other colleagues.
Translate research findings into actionable strategies and tools for program improvement.
Organize learning forums, workshops, and webinars to share research results with internal and external stakeholders.

Data Quality Assurance, Data Cleaning, Data Analysis and Reporting

Set up mechanisms and systems to assure high data quality in both research and M & E activities.
Continuously check up on data quality, and coordinate and support other colleagues involved in data quality. Clean data that require correction and maintain both raw and cleaned datasets.
Conduct quantitative and qualitative data analysis to evaluate the effectiveness of the organization’s interventions.
Present findings through clear, concise, and engaging reports, presentations, and infographics tailored to diverse audiences, including educators, policymakers, and donors.
Publish research papers and policy briefs on the organization’s interventions to influence education policy and practice. Present on these papers and briefs in international fora and at conferences.

Collaboration and Stakeholder Engagement

Establish cooperative and cordial relationships with research consultants, while remaining a critical lens on their products and activities to assure they align with the organization’s needs, they are contextually relevant, and they result in high quality research.
Engage with Ministry of Education (MoE) staff and the MoE’s research coordination committee to promote the integration of evidence-based recommendations into education policies and systems.
Foster partnerships with academic institutions, donors, and global networks to conduct research on areas of interest to the organization.

Desired Skills, Qualifications and Experience:

Bachelor’s degree in a relevant field (Social Sciences, Education, Statistics, Demography, International Development, Policy). A master’s degree is highly desirable.
At least 4 years of demonstrable experience in a similar Research position. Experience in strengthening government systems and structures or projects in the education sector is an asset.
Demonstrated experience coordinating research projects in the education or development sector.
Experience with leading data management and analysis, including statistical techniques and software.
Strong skills in developing and managing digital data collection tools and platforms (Kobo Collect, SurveyCTO, ODK).
Ability to design and implement data quality assurance checks (automated validations, skip logic, consistency checks, field monitoring).
Experience with data analysis using statistical software (Excel, SPSS, STATA).
Excellent communication skills in English, including writing, conversing and presenting.
Strong interpersonal skills with cross-cultural teams.
Proven experience in supervising research consultants/firms.
Willingness to travel frequently and flexibly, including in very rural areas.

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Our client, an NGO that works tirelessly across developing nations to strengthen education systems, ensuring access, equity, and excellence in learning for all is looking to hire a Monitoring and Evaluation and Research Manager to join their team. The Monitoring and Evaluation and Research Manager will be responsible for leading the team of M & E and Research staff and oversee and coordinate their activities. He / She will work closely with the programme team in the country and at global office.
Key Tasks and Responsibilities:

Lead the M & E and Research team to ensure strong M &E and research
systems and activities for all programmes in Zambia, in collaboration with
the Education Manager and Strategic Advisors.
Easily navigate between M & E, research, planning and strategic operations, ensuring that we collect and use qualitative and quantitative data to inform decisions about the programmes, while establishing effective feedback and learning mechanism within the organization.
Provide expert leadership and guidance on how and when M & E and
research activities (including impact evaluations) should take place to
strengthen the programmes.
Support the M&E and Research team to plan, allocate and prioritize tasks
to execute data collection, analysis and dissemination for cross-cutting
learning and specialized projects on specific topics of interest, both through regular programme monitoring and evaluation as well as rigorous research.
Guide the team to deliver research activities with high quality, while
ensuring IRB compliance and adhering to research ethics protocols.
Provide strong leadership (on-the-job mentoring, work-planning coaching,
capacity development, change management) for your direct reports,
supporting a positive organizational culture. Mobilize the M & E and
Research team and keep them on track to meet deliverables with high
quality.
Foster good relationships with a range of stakeholders (in the Ministry, in
donor and partner organizations, and in survey firms) to ensure that their
needs and limitations are fully understood and incorporated into learning
activities as far as possible, securing their cooperation and support.
Promote the organization as a reliable partner and represent the
organization towards external stakeholders in the field.

Desired Skills, Qualifications and Experience:

Master’s degree in social sciences, Demography, International
Development, Research, or Policy related field or equivalent experience.
At least 5 years of demonstrable experience in M & E and Research
(including designing studies for monitoring and evaluation, budgeting and
coordinating to implement them, analyzing and disseminating results),
preferably working on projects which strengthen government systems and
structures. Experience with RCTs is an added advantage.
Experience in leading multicultural and effective M & E and Research teams in international development and projects of different donors.
Experience with project cycle management and institutional capacity
development.
Technical skills in a range of data collection, cleaning and analysis software
such as Kobo Collect / SurveyCTO / ODK, MS Excel, Stata, Power BI / Tableau, NVivo.
Fluent in English (English CEFR Level C1). Knowledge of local languages is
an advantage.
Good understanding of the education landscape in Zambia.
Ability and willingness to travel frequently within the provinces.
Ability to inspire and motivate the M & E team, the organization’s provincial staff and MoE staff to put in their very best!

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Our client, in the renewable energy sector, is seeking to recruit Area Business Managers to join their dynamic team. The Area Business Managers will play a key role in coordinating sales, collections, and distribution operations in the area they are assigned for the direct distribution of the organization’s Solar products sold on a pay-as-you-go basis (also called and recognized as “EasyBuy” business unit) through a network of agents called as “Energy Officer
Key Responsibilities:

Monitor sales, collections, and oversee direct distribution of the
organizations’ products sold on a pay-as-you-go (PAYG) basis through a
network of sales agents known as “Field Sales Executives (FSEs).
Pursue multiple avenues to find and recruit FSEs to represent and sell the
EasyBuy products.
Monitor productivity, and manage the performance of FSEs, and ensure
assigned tasks are fulfilled.
Provide ongoing training to the FSEs on several aspects of the business
such as sales, collections, customer service, product features and
functionality, and inventory management.
Conduct daily market visits and resolve issues faced by the FSEs and
customers.
Ensure FSEs provide strong customers through activities such as
prospecting and sale initiation conversations, product installation,
customer education on how to make payments, and after-sales warranty
issues.
Adapt, comply with, and ensure adherence to sales policies and processes
within the team.
Keep abreast of market trends and expansion.

Desired Skills, Qualifications and Experience:

Degree or diploma in a business-related field or have a minimum of two
years working in a sales field in the FMCG, microfinance, banking or
telecom industries.
Passionate about positively impacting the lives of rural consumers.
Diligence, accuracy, reliability.
Fluency in English and required local language.
Skilled in Microsoft office.

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Position Title: Motorcycle Mechanic
Reports to: Workshop Manager
Location: Liuwa Plain National Park (LPNP)
Type of contract: Fixed Contract
Position: One
 
Background
African Parks (AP) is a non-profit conservation organisation that takes on responsibility for the long-term management of protected areas in partnership with governments and local communities. AP manages 23 protected areas in 13 countries covering over 20 million hectares in Angola, Benin, Central African Republic, Chad, the Democratic Republic of Congo, Malawi, Mozambique, the Republic of Congo, South Sudan, Rwanda, Zambia and Zimbabwe.
Job Overview
To provide support to the Workshop Manager in ensuring Liuwa Plain National Park applies the highest standards in Mechanical services in order to facilitate the implementation of the Conservation Strategy.
Duties and responsibilities:

Inspect motorcycles, and run diagnostics to discover functionality issues
Carry out repairs on motorcycles with the aim of maximum quality work.
Resolve reported issues and resolve them in a timely manner.
Perform general maintenance of motorcycles and other equipments like gensets and mechanized systems.
Open a job card for each motorcycle once received in the workshop before working on it and close the job card upon completion of work.
Provide advice on proper maintenance and preventive measures to all motorcycle users.
Keep work logs and report problems to the senior on duty.
And any other task at the request of the supervisor.

 Required Skills and Competencies

Strong understanding of how motorcycle engines and components work.
Ability to diagnose and repair mechanical issues.
Understanding of wiring, battery systems, starters, and charging systems.
Ability to use multimeters and read wiring diagrams.
Use of diagnostic tools and software to identify engine, transmission, or electrical faults
Knowledge of carburetors and fuel injection systems.
Understanding of ignition timing and spark plug function
Understanding of disc and drum brake systems.
Ability to bleed brakes and replace brake pads, rotors, or fluid.
Precision in repairs, especially for safety-critical components like brakes or steering
Ability to troubleshoot complex issues that may not be immediately obvious
Routine services: oil changes, brake checks, tire replacement.
Major repairs: engine rebuilds, transmission repairs, suspension work.

Role requirements

A high school Certificate
A diploma/certificate is preferred (CAP in automotive mechanics)
2 years plus experience as a Motorcycle mechanic.
Ability to use various hand tools (screwdrivers, hammers, etc.) and precision measuring tools (e.g. calipers)
Ability to follow established procedures and practices and read instructions, plans, etc.
A strong commitment to all health and safety guidelines
Registered Member of the Engineering Institution of Zambia (EIZ)

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Position Title: Driver
Reports to: Workshop Manager
Location: Liuwa Plain National Park (LPNP)
Type of contract:  Fixed Contract
Position:  One
Background
African Parks (AP) is a non-profit conservation organisation that takes on responsibility for the long-term management of protected areas in partnership with governments and local communities. AP manages 23 protected areas in 13 countries covering over 20 million hectares in Angola, Benin, Central African Republic, Chad, the Democratic Republic of Congo, Malawi, Mozambique, the Republic of Congo, South Sudan, Rwanda, Zambia and Zimbabwe.
Job Overview
To provide support to the Workshop Manager in ensuring Liuwa Plain National Park applies the highest standards in Transportation services in order to facilitate the implementation of the Conservation Strategy.
Duties and responsibilities:

Carry out the necessary routine interventions and checks on the vehicle
 Ensure  good condition of the vehicle and its cleanliness
 Study the most suitable route
Be available and very discreet on the movements of the rector
Driving under the specified speed limit .
Regular vehicle checks (oil, fluid, cooling, brake fluid, battery levels, etc.)
Ensure and keep the head of service main user of the vehicle informed about the needs of regular maintenance (oil change, used parts)
Mention mileage for major trips, refueling, and major maintenance and repairs performed on the vehicle
Ensure regular monitoring of the parked vehicle, especially outside the station area and during maintenance and repair operations
Ensure the safety of the vehicle and passengers during travel, with information to the head of mission on the dangers in case of dangerous situation (fatigue, night traffic, very bad weather conditions)
Produce regular report on the state of the vehicle

Required Skills and Competencies

Ability to safely operate and control the vehicle under various conditions.
Basic knowledge of vehicle maintenance and troubleshooting.
Strong time-management skills to ensure timely deliveries, pickups, and adherence to schedules.
Effective verbal communication skills to interact with colleagues, clients, and management.
Ability to plan and adjust travel routes as needed to optimize time and fuel efficiency.
Integrity – Maintain high ethical standards, both personally and professionally; show integrity, respect and fairness when dealing with fellow employees.
Teamwork – Co-operates and works well with others in pursuit of the team’s goals; shares information; supports others. Contributes effectively towards a collective (organizational) goal or towards solving problems/conflicts even when the topic involved does not directly serve one’s own interests.
Conflict resolution: Ability to work with conflict and emotionally distressing matters.
Flexibility – Adaptable; receptive to new ideas; willing and able to adjust to changing demands and circumstances. Willingness to work on weekends and during holidays if needed.
Initiative – Recognising opportunities and acting on them. Proactive, self-starting rather than passively accepting; actively influencing events.
Creativity – Conceiving original solutions to job-related problems.

Role requirements

High School Certificate
Valid Driver’s License (Class C1).
Minimum of 3 years’ experience driving trucks or other commercial vehicles.
Strong knowledge of road safety and traffic laws.
Ability to work independently with minimal supervision.
Good communication skills and a team-oriented attitude.
Ability to lift or carry heavy items when needed.
Must be physically fit and able to work long hours, especially on long trips.
Written and spoken English
Experience working or living in remote areas

African Parks Zambia is an Equal Opportunity Employer.
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Position Title: Junior Mechanic
Reports to: Workshop Manager
Location:  Liuwa Plain National Park (LPNP)
Type of contract:  Fixed Contract
Position:  Two
 
Background
African Parks (AP) is a non-profit conservation organisation that takes on responsibility for the long-term management of protected areas in partnership with governments and local communities. AP manages 23 protected areas in 13 countries covering over 20 million hectares in Angola, Benin, Central African Republic, Chad, the Democratic Republic of Congo, Malawi, Mozambique, the Republic of Congo, South Sudan, Rwanda, Zambia and Zimbabwe.
Job Overview
To provide support to the Workshop Manager in ensuring Liuwa Plain National Park applies the highest standards in Mechanical services in order to facilitate the implementation of the Conservation Strategy.
Duties and responsibilities:

Inspect vehicles & motorcycles, Machines, engines, transmissions, etc. and run diagnostics to discover functionality issues
Perform refurbishment operations (shock absorbers, tires, brake discs and pads, batteries, filters).
Carry out repairs on vehicles and machines with the aim of maximum quality work.
Resolve reported issues and resolve them in a timely manner.
Perform general maintenance of vehicles, machinery, equipment and mechanical equipment like gensets and mechanized systems.
Clean and apply lubricants to machine components.
Open a job card for each vehicle once received in the workshop or machinery before working on it and close the job card upon completion of work.
Provide advice on proper maintenance and preventive measures to machine and Vehicle user.
Keep work logs and report problems to the senior on duty.
And any other task at the request of the supervisor.
Required Skills and Competencies
Understanding of vehicle systems: engine, brakes, suspension, exhaust, etc.
Ability to use hand tools, power tools, and basic diagnostic equipment safely and correctly
Performing oil changes, tire rotations, brake pad replacements, and fluid checks.
Supporting senior mechanics in disassembly, repair, and reassembly of vehicle components.
Ability to understand service manuals, diagrams, and repair instructions.
Carefully follows instructions and checks work to avoid mistakes
Completes assigned tasks within the expected time frames.
Works effectively with senior mechanics, supervisors, and other workshop staff.
Open to feedback and actively develops technical knowledge through hands-on experience.
Understands and follows workshop safety procedures (e.g., PPE, safe lifting).
Keeps the work area tidy and tools properly stored

Role requirements

A high school Certificate
A diploma/certificate is preferred (CAP in automotive mechanics)
Excellent knowledge of hydraulic, electrical and other engines, machines and systems.
Ability to use various hand tools (screwdrivers, hammers, etc.) and precision measuring tools (e.g. calipers)
Ability to follow established procedures and practices and read instructions, plans, etc.
A strong commitment to all health and safety guidelines
Registered Member of the Engineering Institution of Zambia (EIZ)

African Parks Zambia is an Equal Opportunity Employer.
Applicants for this position must have a clean record and traceable references. Candidates must include a daytime contact number.
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