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Job Opportunity: Telemarketers (4 Positions)
Location: Lusaka, Zambia
Start Date: Immediate
Application Deadline: 21/09/2025
Job Description
As a Telemarketer, you will play a key role in driving sales and promoting our services and projects. You will be responsible for contacting prospective clients, presenting our offerings, and closing leads into sales.
 
Key Responsibilities:
 
Make outbound calls to potential customers from prepared databases and leads.
 
Present company products and services clearly and persuasively.
 
Identify customer needs and recommend suitable solutions.
 
Schedule appointments and follow up with prospects.
 
Record customer information and maintain an updated CRM database.
 
Meet daily and monthly sales targets as assigned.
 
Work closely with the sales and marketing team to optimize results.
 
Qualifications & Skills
 
Minimum of a Diploma in Business Studies, Marketing, Sales, or related fields.
 
Previous experience in telemarketing, sales, or customer service will be an added advantage.
 
Excellent verbal communication and interpersonal skills.
 
Confident, persuasive, and results-driven personality.
 
Ability to work independently and as part of a team.
 
Strong organizational skills and attention to detail.
 
Proficiency in Microsoft Office and basic CRM tools.
 
What We Offer
 
Full-time employment with opportunities for growth.
 
Competitive performance-based pay structure.
 
Ongoing training and professional development.
 
An energetic and supportive work environment.
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Job tittle
Events coordinator / influencer
Job description
-must be able to smoothly, succesfully turn event concepts into functioning events to meet expectations of the clients.
-must be able to collaborate with clients or employers and other team members and also delegate tasks to appropriate members of staff and manage deadlines and progress across the team on time.
-must have decision making skills, written communication, networking skills, time management, leadership skills and computer skills.
Sections to be handled
-entertainment
-night club
-live music
-concerts
-cocktail parties
-marketing
-sales
-liason for conference delegates
-conference hall / arrangements
-livingstone tourist activities
-supervision of staff – staff coordination
-in charge of equipment and marketing of department to meet our revenue yield of our company
-(valid driving licence added advantage)
-(marketing certificate added advantage)
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TITLE: Director Of Programs And Operations – Zambia Country Office
TEAM/PROGRAMME: Zambia Country Office Senior Management Team
LOCATION:  Lusaka
GRADE: NAT 1
Safeguarding:
Save the Children does not tolerate any form of exploitation, abuse, or harassment against any person. It is the responsibility of all employees and representatives to protect all people who come in contact with our organization. Save the Children commits to applying the same standards to all its employees and subject them to the same processes regardless of their position, influence, or reputation within or outside of the organization.
Diversity, Equity & Inclusion
Save the Children International’s Diversity Policy, aims to promote equal opportunity in employment and to ban any kind of discrimination based on sex, age, social class, disability, HIV status, religion, race and ethnicity
ROLE PURPOSE As a member of the Senior Management Team, the Director of Program and Operations oversee all program implementation and operational support to our program activities.  They share in the overall responsibility for the strategic direction and coordination of the Country Office.  The Director of Program and Operations in his/her capacity is responsible for Implementation of Education, Child Protection, Child Poverty, Health and Nutrition and Child Rights Governance programming plus any other thematic area that may be initiated in future. This role manages sub offices, emergency preparedness and response, supply chain and logistics management and safety and security to ensure timely, effective and efficient delivery of quality program activities to beneficiaries in Zambia.
SCOPE OF ROLE:
Reports to: Country Director
Dimensions: This is a challenging senior role requiring a principled, dedicated, experienced and highly motivated individual who can help to drive forward our programs and ambitions. The role will build on an organizational culture utilizing a capacity building approach to strengthen established systems, policies and procedures, emphasizing an empowering strong project management, logistics and procurement support, and ensuring staff understanding and compliance meets organizational quality standards.
The position has significant advocacy and external representation responsibilities with government, donors, media, programme partners and communities. In addition, joint responsibility for overall management of Save the Children Zambia, as a member of Country Senior Management Team.
We currently have one country office in Lusaka, one field office in Eastern province and four project offices (2 in Western, one Muchinga and one on the  Copperbelt Province), with approximately 85 staff and a current operational budget of approx. $10 Million per year.
Staff directly reporting to this post: Field Office Manager, Child Protection/Social Protection Program Manager, Maternal newborn child health nutrition Manager, Child Rights Governance Program Manager, Humanitarian Response Manager, Supply Chain Manager and School feeding Coordinator.
Key Working Relationships:  Director of Programme Development and Quality, Head of Finance, Head of HR/Admin, Award and Partnership Manager and Audit risk and compliance manager
KEY AREAS OF ACCOUNTABILITY:
As a member of the Senior Management Team, contribute to:

Leadership of the Zambia Country Office.
Support the development of an organisational culture that reflects our dual mandate values, promotes accountability and high performance, encourages a team culture of learning, creativity and innovation, and frees up our people to deliver outstanding results for children and excellent customer service for our Members and donors.
Help design and implement a coherent organizational structure that is consistent with agency practices and appropriate to program needs.
Help establish, maintain, and improve active and regular working relationships with: host government authorities, humanitarian and development donors, partner agencies including major institutional donors, and local and international NGOs.
Ensure that the required support is provided promptly, at scale and in line with the rules and principles during emergencies, working closely with the Regional Office.
Responsible for program operations KPIs, working closely with other functions to achieve set targets.
Contribute to ensuring that risk management and essential standards improvement plans are on track and contribute towards an efficient Country office delivering programs for children.
Facilitate program managers to prepare timely and high quality progress reports, program reports, and donor reports in a manner to allow review and consolidation efficiently.
Participating in any Donor visit to project(s) within the country office portfolio, as required.
Carrying out the responsibilities of the role in a way, which reflects Save the Children’s commitment to safeguarding children, in accordance with our Code of Conduct and Child Safeguarding Policy.
Ensuring the Zambia Country Office complies with all Save the Children Quality Standards and Standard Operating Procedures

Oversight and Management of Program Operations

Responsible for overall coordination of program operations and delegated responsibility for field delivery of high quality programming in line with the objectives of the country strategy.
Ensure that all programs are progressing in accordance with grant agreements and are completed within time and on budget and are of high quality.
Support budget holders/project/program managers in ensuring proper project management of awards is consistently implemented for all awards.
Serve as overall budget holder for most programming; manage and support budget holders for individual projects and grants.
Ensure programs are implemented in ways responsive to the communities and children in line with Save the Children principles, values and strategic plan and following Save the Children compliance procedures. This includes working with government and national NGO-partners to strengthen national capacity.
Ensure preparation of timely and high quality progress reports, program reports, and donor reports.
Coordinate overall funding process from both grants and SC members.  This includes developing funding strategies, creating grant proposals, and identifying strategic leads and concepts.
Oversee operational functioning of all  sub-offices.
In close coordination with the Director of  Program Development and Quality and Head of Finance, participate in program proposal development processes.
Working with Director of Program Development and Quality, participate in conceptualizing and designing cost effective, innovative and high quality programs to serve difficult to reach children.
Oversee all Partner led programs and facilitate internal and external engagements

Logistics, Inventory and Procurement

Ensure that the CO logistics capacity and systems meet the SCI quality standards and are able to satisfy the programming requirements.
Ensure appropriate and adequate emergency logistics procedures are detailed in the Country Office Emergency Preparedness Plan in order to enable rapid scale up.
Manage the  CO logistics department  (fleet, assets, transport, supply chain, base setup etc.) are coordinated, efficient and responsive to the needs of program delivery.
Manage all vehicles ensuring maintenance and insurance.
Manage all assets for the organization including vehicles, generators, IT, and other high value assets.
Ensure maintenance and replacement plans are in place and implemented for all assets.
Ensure goods and services procured are cost effective and of standard quality.
Ensure procurement processes are effectively implemented and tracked and deliver the right products at the right time for the right price
Ensure all construction needs are delivered following Save the Children policies and procedures and are on time, on budget and of high quality.
Work closely with the procurement team in negotiating the best deals with suppliers.
Ensure proper record keeping, maintenance and control of inventory.
Ensure proper documentation and recording of fixed assets of the organization.

Emergency Response Management

Strengthen the Zambia CO organisational readiness to respond to emergencies in line with global SCI emergency goal and benchmarks.
Ensure that the CO designs, updates and implements a full set of emergency preparedness actions, drawing on SC member input and resources.
Mount appropriate and  timely responses at scale to all emergencies consistent with established benchmarks, plans and organizational policies, and in close cooperation with incoming surge teams.
Ensure that all CO staff across departments and sub offices are familiar with, adhere to and implement the procedures and processes detailed in the Rules and Principles for emergency response.
In coordination with Country Director and Director for Program Design and Quality maintain consistent and coherent engagement in key inter-agency emergency preparedness and response coordination mechanisms including the Cluster system

Staff Safety and Security

Work with Regional, Field and Project Offices to ensure that the staff and assets of save the Children Zambia are safe and secure.
Ensure that all safety and security minimum operating standards are met
Coordinate preparation and implementation of staff security guidelines and support sub-offices in carrying out periodic security assessment and reports

Staff Management, Mentorship, and Development – Program Operations

Ensure appropriate and accountable staffing within Program Operations, including sub office staff.
Ensure that all staff understand and are able to perform their role in an emergency
Manage Program Operations team; define expectations, provide leadership and technical support as needed, and evaluate direct reports regularly.
Ensure the recruitment, training, and promotion  of  staff as appropriate and ensure availability of appropriate professional development opportunities for staff.
Incorporate staff development strategies and Performance Management Systems into team building process.  Establish result based system and follow up.
Manage the performance of all staff in the Program Operations work area through:

o Effective use of the Performance Management System including the establishment of clear, measurable objectives, ongoing feedback, periodic reviews and fair and unbiased evaluations.
o Coaching, mentoring and other developmental opportunities.
o Recognition and rewards for outstanding performance.
Documentation of performance that is less than satisfactory, with appropriate performance improvements/ work-plans
SKILLS AND BEHAVIOURS (our Values in Practice)
Accountability:

Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:

Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same.
Widely shares their personal vision for Save the Children, engages and motivates others.
Future orientated, thinks strategically

Collaboration:

Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
Values diversity, sees it as a source of competitive strength
Approachable, good listener, easy to talk to

Creativity:

Develops and encourages new and innovative solutions
Willing to take disciplined risks

Integrity:

Honest, encourages openness and transparency

QUALIFICATIONS AND EXPERIENCE

Recommended a minimum of 7 years of management experience in a corporate or an NGO environment, including significant field operations experience running both emergency and development programs
Master’s  degree  in  development  or  other  social  sciences
Robust experience of NGO emergency program cycle management, and with experience of working within a complex and matrix organisation structure.
A very good understanding of at least 3 of the sectoral programs and a working knowledge of the program priorities of the Country Office.
Substantial experience in, logistics, including procurement, supply chain, fleet management & inventory.
Significant knowledge of international humanitarian systems, institutions and donors, and of procedures, accountability frameworks and best practices in emergency management.
Substantial experience and knowledge of effective financial and budgetary control and securing and managing grants from major institutional donors.
Solid project management skills related to organisational development projects and international, cross-functional teams with a proven history of delivering results.
Ability to analyse information, evaluate options and to think and plan strategically.
An  in-depth  understanding  of  national  and  international  development  issues  in particular in relation to children.
Previous  experience  of managing  and  developing  a  team  and  the  ability  to  lead, motivate and develop others.
Excellent interpersonal, communication and presentation skills.
Fluency in written and spoken English.
Ability and willingness to change work practices and hours, and work with incoming teams in the event of major emergencies.
Commitment  to  and  understanding  of  Save  the  Children’s  aims,  values  and principles  including rights-based approaches.
Willingness and ability to travel extensively in country

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The Zambia International Trade Fair Trust (ZITFT) is seeking an exceptional and visionary Chief Executive Officer (CEO) to lead one of Zambia’s flagship institutions for trade, investment, and industrial growth. As the custodian of the country’s premier trade and exhibition platform, the CEO will play a pivotal role in strengthening Zambia’s position as a competitive business hub in the region, fostering innovation, and driving inclusive economic development.
1.      REPORTING LINE
The CEO will report to the Board of Trustees.
2.      KEY RESPONSIBILITIES
The successful candidate will be expected to:

Provide strategic leadership and build organisational capacity to deliver on the Trust’s mandate.
Develop and implement innovative business development and investment strategies aligned with national and corporate objectives.
Oversee infrastructure modernisation and ensure world-class exhibition standards.
Foster a results-oriented organisational culture that promotes teamwork, accountability, and performance excellence.
Champion enterprise risk management, compliance, and adherence to regulatory and safety standards.
Ensure financial sustainability, effective resource utilisation, and asset optimisation.
Strengthen ZITFT’s reputation as a trusted partner by engaging government, private sector, international partners, and the community.
Present timely and comprehensive reports to the Board to support evidence-based decision-making.

3.      QUALIFICATION Qualifications & Experience.

Grade 12 School Certificate.
MBA, ACCA, CIMA, or equivalent professional qualification.
Membership with a relevant professional body.
At least 10 years’ senior management experience with a proven track record in strategic leadership and organisational transformation.
Strong background in accounting, financial management, marketing and corporate governance.
Valid Zambian driver’s licence.
Proficiency in Microsoft Office Suite applications.

4.      SKILLS & ATTRIBUTES

Inspirational leadership and excellent communication skills.
Strong commercial awareness and financial acumen.
High levels of integrity, adaptability, and resilience.
Ability to think strategically, analyse complex issues, and provide innovative solutions.
Strong stakeholder engagement and networking skills.
Proven ability to motivate teams and deliver measurable results.

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EMPLOYMENT OPPORTUNITY
Lushomo Trust- Grace Centre is currently looking for a qualified person to urgently fill the position of TRAINING MANAGER/VICE PRINCIPAL.
ORGANISATIONAL PROFILE
PURPOSE OF ESTABLISHMENT
Lushomo Trust- Grace Centre is a community-based project located in Kazungula District along Mambova road. The Centre is TEVETA Accredited institution offering free skills training programs and also supports vulnerable girls with education sponsorship in primary and secondary schools.
Qualifications

Green National Registration card (NRC).
Grade 12 school/GCE Certificate with 5 O-levels or better.
Diploma Degree in Education.
Craft certificate, Diploma or bachelor’s degree in any skill e.g. Tailoring, bricklaying, food production, plumbing etc.
Minimum of 3 years’ experience in a related field.
Preferably, TEVETA accredited.

Essential Skills and Attributes

Leadership and Management: Strong leadership, communication, and management abilities are crucial.
Curriculum Development: Understanding competency-based training (CBT) methodologies is relevant given TEVETA’s focus.
Communication: Excellent verbal and written communication skills for interacting with stakeholders.
Analytical and Numerical Skills: Good planning and organizational skills are vital.
Technological Proficiency: Computer literacy is expected.
Integrity: High level of integrity is emphasized.

Responsibilities

Administrative Oversight: Plan, direct, coordinate, and control training programs and general administration.
Promoting TEVET: Contribute to Technical Education, Vocational and Entrepreneurship Training development in Zambia.
Reporting: Regular reporting to the principal on institutional performance
Identifying Training Needs: Assessing skills gaps and determining training requirements aligned with organizational goals.
Designing Training Programs: Creating curricula and materials tailored to address specific needs and learning styles.
Implementing Training: Coordinating logistics, scheduling sessions, and ensuring effective delivery.
Monitoring and Evaluation: Tracking progress, gathering feedback, and assessing program impact on performance.

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About Us:
We’re seeking a highly organized and detail-oriented Human Resource Assistant to join our Human Resources team. As a Human Resource Assistant, you will be responsible for organizing and tracking training, conducting performance evaluations, and ensuring timely communication of company notifications.
 
Key Responsibilities:

Organize and coordinate training programs for employees
Conduct performance evaluations, including probationary, periodic, and annual assessments
Draft and communicate company notifications, policies, and decisions
Ensure implementation and follow-up of notifications
Prepare weekly reports on work completed, work plans, and challenges encountered

 
Requirements:

Diploma in Public Administration, HR Management, or related field
Human Resource Qualification
Certificate of medical fitness
1-2 years of experience in Human Resource management (advantageous)

Competencies:

Rule orientation
Analysis
Attention to detail
Numerical reasoning
Verbal and written communication
Ethical behavior
Assertiveness
Problem-solving
Excellence/quality orientation
Stress handling and resilience
Capacity building
Record handling
Honesty and integrity

 
What We Offer:

Competitive salary and benefits package
 Opportunity to work with a dynamic and growing team
Professional development and growth opportunities

 
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About Us:
We’re seeking a highly skilled and experienced Road Engineer to join our Route Patrol Department. As a Road Engineer, you will be responsible for ensuring the safety and maintenance of our roads, managing road patrol teams, and overseeing vehicle inspections and driver assessments.
 
Key Responsibilities:

Manage daily road patrol operations and ensure compliance with company procedures
Review and consolidate road patrol reports, and prepare comprehensive monthly reports
Escalate and follow up on unresolved road maintenance issues
Oversee the performance and management of route patrol drivers
Conduct vehicle inspections and driver assessments
Perform other duties as assigned by the Operations Manager

 
Requirements:

Minimum Grade 12 Certificate
Degree or Diploma in Road Construction, Transportation Management, or related field
Relevant 5 years’ experience as a driver
 3 years of experience in road construction and maintenance (advantageous)

 
Skills and Abilities:

Valid driver’s license
Report writing and verbal and written communication skills
Strong leadership and team management skills
Problem-solving and decision-making abilities
Customer service orientation
Excellence/quality orientation
Stress handling and resilience

 
What We Offer:

Competitive salary and benefits package
Opportunity to work with a dynamic and growing team
Professional development and growth opportunities

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We are fast paced RETAIL business looking for an experienced and people-oriented HR Manager to lead our Human Resources function. The successful candidate will play a key role in building strong HR processes, driving employee engagement, and supporting the company’s growth strategy through effective people management.
Qualifications & Experience
-Bachelor’s degree in Human Resource Management, Business Administration, Industrial Psychology, or related field.
-Full member of the Zambia Institute of Human Resource Management (ZIHRM) with a valid practicing licence.
-Minimum 2 years’ HR management experience, preferably in retail, FMCG, or a fast-paced environment.
-Strong knowledge of the Employment Code Act, ZIHRM Act, and other labour legislation in Zambia.
-Excellent interpersonal, communication, and leadership skills.
-High level of integrity, discretion, and professionalism.
What We Offer
-A dynamic and supportive work environment.
-Opportunities for growth and career development.
-Competitive salary and benefits package based on experience (K12,000+)
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About Us:
We’re seeking a highly motivated and customer-focused individual to join our team as a Customer & Media Coordinator. If you have a passion for delivering exceptional customer service, creating engaging content, and managing social media platforms, we’d love to hear from you
Key Responsibilities:

Maintain and update website content
Manage social media profiles and create engaging content
Coordinate external advertising campaigns
Handle customer calls and emails
Compile and submit customer service reports
Perform ad-hoc duties as assigned

 
Requirements:

Minimum Grade 12 Certificate
Degree or Diploma in Communications, Marketing, or Public Relations
Certificate of medical fitness
1-3 years of experience in customer service or public relations
Experience in social media management and content creation is highly preferred

 
 
Skills and Abilities:

Digital literacy
Report writing
Verbal and written communication
Organizational skills
Customer focus
Time management
Creativity
Analytical thinking
Problem-solving

 
What We Offer:

Competitive salary and benefits package
Opportunity to work with a dynamic and growing team
Professional development and growth opportunities

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