Job Region: Zambia

About VITALITE
VITALITE is a high-growth, clean-tech company providing home solar systems and appliances to customers in Zambia without access to electricity. Founded in 2013, VITALITE was the first to pioneer off-grid solar home systems on a loan-to-own model in Zambia, which allows families to afford reliable electricity and life-changing appliances that can drastically improve their lives.  Over 1 billion people in the world lack access to electricity, and we believe that access to electricity should be a right for everyone, everywhere.  Today, we serve over 75,000 customers in Zambia with energy solutions, through 30 shops and 300 community-based agents.
According to an independent survey of our customers (run by impact reporting agency, 60 Decibels), 88% find we’ve very much improved their quality of life.
What’s it like to work here?

We have built a vibrant and dynamic team in which all of us are treated fairly and given equal opportunity to progress;
We work in an emotionally safe environment within which we all have the opportunity to `fully express ourselves;
Everyone is encouraged to create a positive impact for themselves, their colleagues, and our customers by taking full accountability for what we do every day.

According to an independent survey (run by global gender advisory firm, Value for Women);

94% of team members feel respected by their colleagues
97% of team members like our mission and purpose
86% of team members believe men and women have equal career opportunities
94% of team members believe issues of sexual harassment are taken seriously here
89% of team members believe we encourage open and honest communications

About the Role
We are seeking customer-oriented Customer Service Representatives to interact with customers on behalf of the Company by responding to inquiries, providing information about our products and services and responding to queries by troubleshooting and providing a solution.
The company places a high priority on personal integrity, hard work, and respect for customers and co-workers.
Key Responsibilities:

Manage inbound calls in a timely manner with the aim of achieving first call resolution
Make outbound calls using prepared scripts
Identify customer’s needs, clarify information, troubleshoot every issue and provide solutions and/or alternatives
Approve sales for new customers after verifying customer information and confirming their understanding of the product and customer agreement
Educate customers on products by explaining procedures, answering questions, and providing information
Recognize, document, and alert the management team of trends in customer calls
Identify and escalate issues to the team leaders

Personal Attributes

Attentive, patient and a good listener
Customer empathy/compassion
Takes ownership to resolve customer issues
Genuine passion for speaking to customers
Ensure a high level of confidentiality of customer information

Experience

Minimum 1-2 years proven customer service experience, preferably in telecommunications or financial services
Sales experience preferred, with demonstrated ability to meet targets
Strong problem-solving abilities with proactive mindset
Excellent verbal and written communication skills in English and local Zambian languages
Clear communicator and knowledgeable of company products
Proficiency with CRM systems and 3CX telephony systems

If this position sounds like a good fit for you, please submit your cover letter and CV. Only shortlisted candidates will be contacted. Kindly reference the job title in your application.
VITALITE is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of race, religion, national origin, or disability.
VITALITE does not charge any fees on recruitment.
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Company Overview:
Angel Oak Investments Limited is a leading technology solutions provider and authorized distributor of globally recognized brands including Huawei, Hikvision, Gree, Ezviz, and more. With a strong focus on innovation and customer satisfaction, we specialize in delivering integrated ICT, security, and smart energy solutions to both corporate and individual clients across Zambia and the region.
We are passionate about technology and committed to excellence, which is why we continually seek top-tier talent to join our growing team.We are seeking highly motivated and results-driven Sales Representatives to join our dynamic team. The ideal candidates will have a strong ICT background, proven sales track record, and a passion for technology-based solutions. You will be responsible for promoting and selling our range of products and services to clients, ensuring sales targets are met or exceeded.
Key Responsibilities:

Promote and sell products including Huawei ICT equipment, Hikvision surveillance systems, Gree air conditioning units, Ezviz smart home devices, and other related technologies.
Develop and execute effective sales strategies and client engagement plans.
Establish, develop, and maintain strong business relationships with current and prospective clients.
Achieve and exceed monthly and quarterly sales targets.
Provide accurate product information and demonstrations where required.
Prepare and deliver professional presentations, proposals, and reports.
Continuously update knowledge on company products and market trends.

 
Required Qualifications & Skills:

Degree in ICT or a related field.
Minimum 2 years of sales experience, preferably in ICT, electronics, or B2B sectors.
Proven sales record with evidence of meeting or exceeding targets.
Excellent communication, negotiation, and presentation skills.
Ability to work independently and as part of a results-driven team.
Proficiency in Microsoft Office Suite and CRM systems.
Knowledge of the listed product brands (Huawei, Hikvision, Gree, Ezviz) is an added advantage.
Must be self-motivated, energetic, and customer-oriented.

What We Offer:

Competitive basic salary plus attractive commission structure
Opportunities for career growth and professional development
Supportive team environment and ongoing product training
Work with globally recognized technology brands

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Join Our Team at RITCO Cigarette Manufacturing & Distribution
About Us:
RITCO is a leading company in the cigarette manufacturing and distribution industry. We pride ourselves on delivering high-quality products and services that meet industry standards and exceed customer expectations. As part of our mission to maintain operational excellence and expand our market presence, we are looking for dedicated and skilled professionals to join our team in the following roles:
1. Position: Quality Controller
Responsibilities:
Monitor product quality during all stages of production.
Inspect materials and finished goods for compliance with quality standards.
Document quality findings and implement corrective actions when necessary.
Collaborate with production and sales teams to improve product consistency.
Requirements:
Diploma or degree in Quality Assurance, Engineering, or a related field.
Experience in manufacturing quality control preferred.
Strong attention to detail and problem-solving skills.
Knowledge of quality standards and testing tools.
2. Position: Electrical Technician
Responsibilities:
Install, maintain, and repair electrical equipment and machinery.
Diagnose and resolve electrical faults to minimize production delays.
Perform routine maintenance and safety checks.
Collaborate with engineers and production teams to enhance system efficiency.
Requirements:
Diploma or degree in Electrical Engineering or equivalent.
Hands-on experience in industrial electrical maintenance.
Ability to read electrical diagrams and use diagnostic tools.
Strong understanding of safety procedures and compliance standards.
3. Position: Internal Sales Auditor
Responsibilities:
Conduct internal audits of sales records and transactions.
Identify discrepancies and recommend process improvements.
Ensure adherence to company policies and regulatory requirements.
Prepare audit reports and present findings to management.
Requirements:
Degree in Accounting, Finance, Business Administration, or related field.
Previous experience in internal auditing or sales compliance preferred.
Strong analytical and reporting skills.
High integrity and attention to detail.
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Employment opportunities
Warehousing and Distribution Consultant
Background and Justification
In Zambia, the Global Health Supply Chain – Procurement Supply Management (GHSC-PSM) project provides systems support to the Zambian Medicines and Medical Supply Agency (ZAMMSA), a statutory entity mandated to supply medicines and medical products to the public health sector on behalf of the Ministry of Health (MOH). ZAMMSA primarily focuses on order processing, storage, and distribution.
Based on the recent outcome of a short-term technical assessment (STTA) culminating in January 2025, ZAMMSA expressed a desire to further enhance the efficiency of its warehousing operations. In response to this, GHSC-PSM intends to engage the consultancy services, outlined below, to support ZAMMSA in maintaining progress and strengthen its warehouse and distribution operations. The consultant will assess the process flows and systems within ZAMMSA. The consultant will also review and revise the standard operating procedures (SOPs) and develop a mentorship and training plan aimed at improving processes and systems to achieve enhanced warehouse operations. Leveraging the consultant’s expertise will provide ZAMMSA with specialized knowledge, comprehensive assessments, effective mentoring, efficient implementation, sustained improvement, targeted training, thorough handover, and risk mitigation. This approach will significantly increase the likelihood of achieving enhanced warehouse operations and improving staff capacity.
Position Title : Short Term Technical Assistance (3 months)
Reporting : Deputy Country Director – Warehousing and Distribution
Purpose and Statement of Work
The purpose of this SOW of this STTA, is to continue to support the following activities initiated by multi-phased approach STTA in 2024. The points below summarize key activities within the SOW:

Provision of systems’ support to the ZAMMSA operations team by enhancing the use of operational tools and systems, ensuring effective monitoring, coordination, and optimization of warehouse operations;
Facilitate integration of processes and systems in dispatch and distribution for improved performance and efficiencies by streamlining the integration of processes and systems;
Provide support on SOP reengineering process, assist in completing SOPs and train ZAMMSA on using corrective action/preventative action (CAPA) to drive continual improvement and evaluate the robustness of the improved procedures;
Attend meetings as required, alongside ZAMMSA’s Senior Management Team (SMT) and or Ministry of Health (MOH), representing the project;
Collaborate with tactical operations team to allow senior leadership to focus on strategic initiatives and relationship-building with external partners;
Create platforms facilitating continuous tracking and review of performance against targets;
Introduce peer review mechanisms among junior management teams.

Expected Outcomes

Strengthened health and safety oversight mechanisms;
Regular audits conducted, resulting in increased awareness and safety standards;
Technical support provided for improved utilization of operational tools and systems resulting in effective monitoring and coordination of the warehouse operations;
Develop a resilient and responsive organization through optimized warehousing and distribution structures;
Enhance visibility and support for project initiatives among key stakeholders;
Streamlined processes in dispatch and distribution leading to improved performance metrics and operational efficiencies;
Strengthened lower management structures to support enabled senior leadership to focus on prioritising strategic initiatives;
Completion of revised SOPs that are robust and effective;
ZAMMSA personnel trained in Corrective and Preventive Action (CAPA) enabling them to assess and mitigate risk within operational procedures as well as develop a continuous improvement culture;
Platforms established for continuous tracking and review of performance against targets, fostering a culture of accountability;
Continuous tracking and peer review for ZAMMSA junior management to foster a culture of accountability and encourage ongoing improvement and best;
ncreased employment engagement and ownership of workplace organization and initiatives by ZAMMSA employees and management;

Expected Deliverables
*Specific deliverables may be submitted at the request of USG.
Key Deliverables List

Warehouse process flow reviewed, and action plan developed for improving warehousing operations at both ZAMMSA central and regional hubs, with clear operational efficiency targets and staff responsible for each task;
Plan for repurposing ZAMMSA Human Resources (HR) in critical areas in the warehouse developed and approved by ZAMMSA SMT to work in the identified areas to improve efficiencies at both central and regional hubs in the process flow;
Reviewed SOPs and recommendations for required updates to streamline processes to incorporate the new requirements for USG supported 3PL, presented to ZAMMSA SMT for approval;
Mentorship plan implemented for ZAMMSA staff in warehousing best practices and implementation of strategy;
Complete and comprehensive assessment of the material handling equipment and current inventory system at ZAMMSA Central and hubs conducted;
Report defining ZAMMSA Information and Communications Technology (ICT) requirements at a strategic and governance level to support ZAMMSA warehouse operations and right level data visibility throughout the national supply chain;
Weekly report on ZAMMSA’s Senior Management Team (SMT)/Ministry of Health (MOH) attention to priority issues affecting the national health commodities supply chain;
Final Technical report detailing the work completed, any remaining gaps and recommendations for ZAMMSA and GHSC-PSM.

Minimum Education Qualifications, Experience and Competencies

Advanced degree (bachelor’s preferred) in Supply Chain, Logistics, Public Health, or related field or a related field;
At least 15 years of progressively responsible experience in warehouse operations and distribution in public health supply chains, preferably in low- and middle-income countries (LMICs);
Proven track record of working with government institutions, health supply agencies, or donor-funded projects (USAID, Global Fund, MOH, ZAMMSA, etc.);
Proven leadership in mentoring teams, facilitating stakeholder coordination, and building cross-hub collaboration;
Demonstrated experience with reengineering SOPs, demonstrated success in rolling out national-level Warehouse Management Systems (WMS);
Hands-on experience with CAPA systems, quality assurance/quality control (QA/QC) processes, and health and safety standards in warehousing;
Deep understanding of warehouse management systems (WMS) and operational tools;
Knowledge of inventory management technologies, material handling equipment and ICT infrastructure;
Familiarity with 3PL operations, public-private collaboration, and last-mile distribution challenges in the health sector;
Demonstrated ability to lead and mentor cross-functional teams, especially in capacity-constrained public sector environments;
Experience in building staff ownership and instilling a culture of accountability and continuous improvement;
Ability to link operational tools with strategic supply chain planning, governance structures, and national priorities;
Capable of working with senior decision-makers and technical staff simultaneously;
Strong ability to assess complex warehouse systems, diagnose bottlenecks, and develop actionable improvement plans;
Competence in data analysis, forecasting, and performance tracking;
Adept at presenting to senior stakeholders (e.g., SMT, MOH);
Strong interpersonal and facilitation skills for multi-agency meetings and collaborative planning;
Ability to operate in a fluid environment with institutional transitions;
Strong ethical orientation and commitment to confidentiality and local capacity building;

Location of assignment: Lusaka
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Marketing and Sales Assistant
Job Summary:
We are seeking a highly motivated and results-driven Marketing and Sales Person to join our team. The successful candidate will be responsible for developing and executing marketing strategies to drive sales growth, expanding our customer base, and building brand awareness.
Key Responsibilities:
Marketing:
1.      Develop and implement marketing campaigns across various channels (social media, email, events, etc.)
2.      Conduct market research and analyse competitor activity
3.      Create engaging content (blog posts, videos, graphics, etc.) to attract and retain customers
4.      Manage and maintain the company’s website and social media presence
5.      Monitor and report on marketing metrics (e.g.. website traffic, engagement rates)
Sales:
1.      Identify and pursue new sales opportunities through cold calls, emails, and networking
2.      Build and maintain relationships with existing customers to drive repeat business
3.      Conduct product demonstrations and presentations to potential clients
4.      Negotiate and close sales deals
5.      Meet or exceed monthly/quarterly sales targets
Shared Responsibilities:
1.      Collaborate with cross-functional teams (product, customer service, etc.) to align marketing and sales efforts
2.      Develop and maintain sales collateral (brochures, datasheets, etc.)
3.      Provide feedback on product development and pricing strategies
4.      Participate in industry events, conferences, and trade shows
5.      Stay up-to-date with industry trends and market developments
Requirements:
1.      2+ years of experience in marketing and sales
2.      Proven track record of meeting or exceeding sales targets
3.      Excellent communication, presentation, and negotiation skills
4.      Strong analytical and problem-solving skills
5.      Ability to work independently and as part of a team
6.      Able to work on tenders and EPG system by ZPPA
Desirable Skills:
1.      Experience and Able to work on tenders and EPG system by ZPPA
2.      Knowledge of digital marketing tools (e.g.. AdWords, Facebook Ads)
3.      Certification in marketing or sales (e.g., HubSpot Inbound Marketing)
4.      Familiarity with graphic design and video editing software
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We are looking for two (2) reliable and detail-oriented Financial Supervisors to support operations at our agricultural sites. One will be based at our Chibombo Farm, and the other at our Sinazongwe Farm.
Locations:
1 Position: Chibombo Farm
1 Position: Sinazongwe Farm
Salary Range: K3,000 – K6,000 (Gross, depending on qualifications and experience)
Key Responsibilities:
Oversee stock taking and maintain accurate warehouse inventory records
Record and report daily attendance of farm workers
Ensure timely submission of daily reports on stock and attendance
Assist in monitoring and controlling farm financial transactions
Prepare periodic financial summaries and reports for management
Minimum Requirements:
Grade 12 Certificate (Diploma or Degree in Finance, Business, or related field is an added advantage)
Strong attention to detail, integrity, and good organizational skills
Ability to work with minimal supervision in a rural farm environment
Experience in stock taking, attendance reporting, or basic financial supervision is a plus
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We seek to employ a Site Supervisor to Manage one of our new site in Rufunsa District Zambia.
Qualification Criterion
1.Diploma/Degree in Civil Engineering/Contract Management from reputable institution
2.Member of EIZ with Valid Practicing License
3.Valid Drivers License
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Perfect Five Cleaning Solution is hiring Cleaners and Cleaning Supervisor in Mufulira.
Positions Available:
Cleaners

Requirements:
Must have prior cleaning experience
Must possess a Grade 12 certificate
One of the cleaners must be based in the hospital theatre and should have clinical know-how or possess a clinical qualification

Cleaning Supervisor

Requirements:
Must have prior supervisory experience in the cleaning industry
Must hold a cleaning qualification (e.g., certificate or diploma in cleaning operations or related field)
Must possess a Grade 12 certificate

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National Breweries Plc is Zambia’s leading producer and distributor of Traditional African Beer. Our affiliation to Delta Beverages gives our employees a sense of pride and that of belonging to one of the biggest international brewing companies in the world. The Company offers opportunities for all to learn develop and grow, whilst offering challenging career opportunities for lateral or vertical advancement.
We are therefore inviting applications to fill the following vacant position:
POSITION:    PLANT ENGINEER
CONTRACT:  PERMANENT 
LOCATION:   LUSAKA            
Reporting to the Brewery Manager, the successful candidate will be accountable for the following:

Develop and update engineering specifications
Maintain system integrity and change control
Maintain and calibrate site instrumentation
Optimise use of planned maintenance system and apply formal failure analysis process
Ensure project completion on time and within budget
Develop employees and ensure a healthy industrial relations climate
Manage budgeting process and Control departmental costs
Ensure safety, healthy & environmental legislation complianc
Optimising plant and equipment availability and reliability.
Improving process performance and facilitating problem solving.
Ensuring that all team members are fully conversant with the Manufacturing Way and Business Centred Maintenance GEM.

The job is particularly suitable for candidates who meet the following minimum requirements and possess the following attributes.

Bachelor’s degree in Engineering -Mechanical or Electrical
3 years’ experience in Packaging or Brewing & Utilities Engineering
Prior experience in a FMCG environment, would be an added advant
Good knowledge of modern Asset care principles and Manufacturing Way strategies
At least 5 years’ relevant experience.
Good interpersonal skills, creative thinker, team player and problem-solving skills
ISO 14001 Occupational Health and Safety Management Systems such as OHSAS 18001 and NOSA.

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National Breweries Plc is Zambia’s leading producer and distributor of Traditional African Beer. Our affiliation to Delta Beverages gives our employees a sense of pride and that of belonging to one of the biggest international brewing companies in the world. The Company offers opportunities for all to learn develop and grow, whilst offering challenging career opportunities for lateral or vertical advancement.
We are inviting applications to fill the following vacant position:
POSITION: AUTOMATION AND CONTROL TECHNICIAN
LOCATION: KITWE
CONTRACT: PERMANENT
Reporting to the Maintenance Controller the successful candidate will be accountable for the following:

Maintenance of PLC and SCADA hardware
Maintenance of software standards for the site
Support plant teams with instrumentation, plc and Scada troubleshooting
Maintenance and calibration of field instrumentation and measuring devices for the site
Apply world class manufacturing principles and practices
Support development and implementation of plc and instrumentation maintenance plans
Participate in problem solving to optimise plant, process equipment and systems
Operate plant and process equipment

This job is particularly suitable for candidates who meet the following minimum requirements:

Grade 12 Certificate
Must have a minimum of Instrumentation or Electronics or Electromechanical technician
Minimum of 3 years’ experience as automation/instrumentation/control artisan on high-speed packing lines or distributed control systems
Member of Engineering Institute of Zambia
Good knowledge of SIEMENS PLC’s
Advanced SIMATIC Training will be an added advantage
More than 2 years’ experience with SCADA system maintenance

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