Job Region: Zambia

BBC Media Action is the international development charity of the BBC.  BBC Media Action is registered as an international non-governmental organisation in Zambia.
BBC Media Action uses media and communications to reduce poverty and promote human rights. To achieve this, BBC Media Action partners with civil society, local media and governments to:

Produce creative programmes in multi-media formats which inform and engage audiences around key development issues.
Strengthen the media sector by building professional capacity and infrastructure.

We work in partnership to provide access to useful, timely, reliable information. We help people make sense of events, engage in dialogue, and take action to improve their lives. Our work in Zambia, to effect change, falls into two main thematic areas: governance and health.
We are looking to recruit for multiple positions for our Adolescent Health Project which aim is to increase health education, nutrition and protection for adolescents in Luapula, Eastern and North-Western provinces.
These roles involve frequent travel working with partners across a number of districts.
1. Project Manager/Senior Mentor
A minimum of 5 years of professional work experience as an active Radio Producer and or media-focused Project Manager. Experience of Health, SGBV or Gender programming essential. Minimum of a Bachelor Degree in Journalism, Production or related field. Candidates with a proven track record of leading large scale and complex productions/projects will be preferred. Must have team management and project management experience. Experience of working within the community/commercial radio sector is an advantage. Candidates must have strong editorial and leadership skills. A valid driving license strongly preferred.
2. Journalism Mentor
A minimum of 3 years of professional experience as a radio producer. Excellent storytelling, recording, packaging and editing skills and familiarity of Adobe Audition and other editing  tools a must.  Experience with working on Health. SGBV or Gender programming would be a clear advantage. Training or mentoring experience is an advantage. A valid driving license strongly preferred.
3. Procurement and Logistics Officer
A minimum of 3 years of driving experience. Knowledge of procurement and admin procedures essential. Experience of working within the NGO sector an advantage. A valid driving license is essential.
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We are looking for technically skilled candidates with good attention to detail for the position of fabricator. The ideal candidate will be responsible for adhering to production schedules, ensuring that all parts are properly fitted, aligned and secured and ensuring that safety standards are always met, among other duties.
Responsibilities:

Reading and understanding product schematics and assembly instructions.
Taking part in product development meetings.
Verifying dimensions and product specifications.
Ensuring that all the required parts for assembly are present.
Marking cutting lines on material.
Ensuring that all parts are properly fitted, aligned and screwed in.
Ensuring that quality control standards are met.
Maintaining a production schedule.
Testing products for their functionality.
Troubleshooting and stress testing products to minimize problems or recalls.
Reporting and detailing product malfunctions.
Adhering to assembly safety standards.

Requirements:

Grade 12 certificate.
Specialized certification preferred.
Proficiency in operating heavy machinery.
Excellent eyesight and color vision.
Attention to detail.
Good organizational skills.
Physical stamina.

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We at MTN Zambia are a purpose and value-led organization.
At MTN Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
Job Title: Customer Service Sales Support
Responsibilities:

Responds to walk in customer needs and problems relating to sim cards or phones or any other service complaint;
Provides features on the sim cards;
Deactivates/reactivates stolen or recovered sim cards;
Provides, creates and maintains numbers for prepaid walk in customers;
Replaces/ maintains numbers for prepaid walk in customers;
Acquires and maintains complete knowledge concerning the company’s range of products and services and applies that knowledge in relation to customer’s requirements and problems;
Maintains up to date literature on MTN products, sales, aids and price list;
Stays abreast of developments in areas of expertise.

Requirements:

Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
Diploma in Sales & Marketing or equivalent;
Understanding of various converging technologies;
Understanding of various corporate requirements;
Computer literacy.

Candidates are mandated to answer the below on their cover page to the hiring Manager.
Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words).

Lead with Care
Can-do with Integrity
Collaborate with Agility
Serve with Respect
Act with Inclusion

Hand delivered applications will not be accepted. 
Note: Only shortlisted candidates will be contacted.
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Position Overview:
The Spa Manager is responsible for overseeing the daily operations of the spa, ensuring exceptional service delivery, and managing a team of spa professionals. This role requires a strong focus on customer satisfaction, staff training, and maintaining a serene and welcoming environment for all guests.
Key Responsibilities
1. Spa Operations Management

Oversee the daily operations of the spa, including scheduling, inventory management, and staff supervision.
Develop and implement spa services and treatment menus that align with market trends and customer preferences.
Ensure compliance with health and safety regulations and maintain cleanliness and organization within the spa.
Monitor and analyze financial performance, including budgeting, pricing strategies, and revenue generation.
Address customer inquiries, feedback, and complaints promptly and professionally.
Promote spa services and packages through marketing initiatives and partnerships.

 
2. Staff Leadership & Development

Recruit, train, and motivate a team of spa professionals.
Conduct regular performance reviews, manage schedules, and ensure staff are up-to-date with the latest spa treatments and techniques.
Foster a positive and collaborative work environment that promotes team growth and satisfaction.
Implement and maintain quality control measures for all spa treatments and services.
Ensure that therapist productivity is maximized to achieve budget goals.

 
3. Guest Experience Enhancement

Deliver world-class service to clients, addressing their needs with professionalism and warmth.
Handle any guest complaints or concerns promptly and efficiently.
Regularly review ana monitor all therapists’ treatment performance to ensure they exceed guests’ expectations.
Implement wellness activities and packages to enhance the guest experience.

 
4. Financial Management & Reporting

Monitor budgets and optimize cost management.
Enhance spa profitability and yield.
Record daily cash flow and perform accounting duties.
Generate financial statements and sales reports.
Ensure compliance with applicable health regulations and hygiene standards.

5. Marketing & Business Development

Collaborate with the marketing team to develop and execute effective spa promotions and packages.
Drive retail sales through product knowledge and upselling techniques.
Build relationships with local businesses to enhance the spa’s visibility and client base.
Implement and maintain an efficient stock control system.
Proven experience in managing and leading a team, including recruiting, training, and performance management.
Hands-on experience with the day-to-day operations of a spa, including scheduling, inventory management, and guest service.

Skills:

Strong leadership and communication skills, with the ability to inspire and manage a diverse team.
Exceptional interpersonal skills with a focus on delivering a superior guest experience.
Deep knowledge of spa treatments, health, and wellness practices.
Ability to handle multiple tasks and work under pressure.
Financial acumen, with experience in budgeting and financial reporting.

 
Personal Attributes

Passionate about wellness and beauty.
Detail-oriented with a keen eye for maintaining high standards.
Adaptable and open to implementing new ideas and strategies.
Strong problem-solving abilities and decision-making skills.

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J&J Transport Zambia Limited is recruiting suitably qualified individuals with a minimum of 5 years’ work experience to support the growth of the J&J Transport Zambia Fleet operations.
The successful individuals will support the day-to-day operational requirements and coordinate imports/ exports and driver management.
Duties & Responsibilities

Import & Export coordination – clearly communicate and coordinate the import and export of loads for JJL fleet.
Truck turnaround – aggressively and proactively push for, and ensure quick turnaround times for the JJL fleet
Driver communication – Clearly communicate to drivers and coordinate special requirements for specific loads and diversions to drivers, as and when informed.
Reporting – Real time accurate system updates with accurate driver and fleet information.
Client Updates
Ensuring that all vehicles loaded ex-Zambia are released in good time
Driver Management – effectively oversee all drivers / driver related issues that encompass driver briefing/debriefing and disciplinary matters.
Assist sister fleet operations as and when required

Minimum Requirements

Academic Background: Diploma/Degree in Transport/Logistics
Minimum 5 years’ experience in an international transport/ logistics company and cross border operations.
 Age – not less the 28 years of age.
High energy with aggressive focus on achieving goals and targets.
Proactive, and can take the initiative.
Must have the ability to carry, and meet multiple objectives and deadlines
Time availability: willingness to work weekends rotational public holidays as workload requires.
IT knowledge: exceptional knowledge of Microsoft Office products (word; excel; power point) and logistics applications.
Member of the Zambia Chartered Institute of Transport & Logistics.

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We’re seeking a results-driven Debt Collector to join our team in Lusaka. As a Debt Collector, you will be responsible for recovering outstanding debts from clients and customers on behalf of our clients. If you have excellent communication skills, a strong work ethic, and a proven track record in debt collection, we’d love to hear from you!
Key Responsibilities:
– Contact debtors via phone, email, and in-person visits to negotiate payment arrangements
– Identify and prioritize high-risk debtors for swift action
– Develop and implement effective debt recovery strategies
– Maintain accurate records of debt collection activities and update databases
– Collaborate with internal teams to resolve disputes and facilitate payments
– Meet or exceed monthly debt recovery targets
Requirements:
– Minimum 2 years of experience in debt collection or a related field
– Strong communication and negotiation skills
– Ability to work in a fast-paced environment and meet targets
– Proficiency in MS Office and debt collection software
– Strong analytical and problem-solving skills
– Knowledge of Zambian laws and regulations related to debt collection is a plus
– Degree or Diploma in Business Administration, Finance, Accounting, Commerce, or a related field
What We Offer:
– Competitive salary and benefits package
– Opportunities for career growth and professional development
– Dynamic and supportive work environment
 
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Mindolo Ecumenical Foundation (MEF) is a faith based, non-denominational and Pan African Centre of Study, Worship and Reflection. It is located in Mindolo, Kitwe District on Copperbelt Province of Zambia.
MEF invites applications from suitably qualified and experienced candidates for the position of Project Officer. The successful candidate will report directly to the Executive Director and play a pivotal role in the writing of project proposals, planning, implementing, and monitoring of the Foundation’s projects.
Position: Project Officer
Reporting To: Executive Director (ED)
Duties and Responsibilities:

Coordinate and oversee project activities to ensure timely and successful delivery in line with the Foundation’s strategic objectives
Facilitate collaboration among project teams, partners, and stakeholders
Prepare comprehensive project reports and present updates to the Executive Director
Monitor project budgets, schedules, and resource allocation effectively
Identify potential risks and develop mitigation strategies
Writing and submitting new project proposals
Take any other duties as may be specified by the managment/Executive Director

Qualifications and Experience:

A minimum of a First Degree in Project Management or a related discipline
Demonstrable experience in project planning, implementation, and evaluation
Excellent organizational, communication, and teamwork skills
Proven ability to manage multiple priorities and work collaboratively in a team environment
Proficiency in project management software and  tools will be an added advantage
A minimum of three (3) years’ experience in projects management
Experience in working with community groups is an added advantage
Have strong sense of personal accountability
Communication skills and achievement of commitments and goals

Languages: English essential
Ability to write reports in English.
Immediate availability
Commencement date: 1st July,2025
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Sales and Marketing Lead
Job Overview
This is a full-time, on-site role located in Kitwe for a Sales and Marketing Lead. The Sales and Marketing Lead will be responsible for driving sales, managing sales activities, developing and implementing marketing strategies, providing customer service, and delivering sales training. The role involves daily interaction with clients, managing relationships, and ensuring customer satisfaction, as well as achieving sales targets and growing the company’s market presence.
The Sales & Marketing Lead is a key client-facing role dedicated to advancing the organisation’s client engagement, marketing development, and operational alignment with strategic priorities. Acting as an essential bridge between internal capabilities and external relationships, the role is responsible for managing clients, driving marketing initiatives, and ensuring service excellence across key corporate functions.
Key Responsibilities
1. Client Relationship Management & Development
Act as a primary liaison for key clients, cultivating trusted, long-term relationships that enhance client satisfaction and retention.
Proactively identify client needs and deliver tailored solutions in collaboration with underwriting and claims.
Support the execution of client onboarding and service delivery frameworks to ensure seamless engagement and alignment with client expectations.
2. Marketing & Communications
Develop and implement strategic marketing initiatives to strengthen the Organisation’s market presence across Zambia and beyond.
Create and manage content for digital platforms, corporate collateral, campaigns, and presentations that convey the organisation’s value proposition and underwriting ambition.
Coordinate with designers, external agencies, and internal stakeholders to ensure consistent branding, message clarity, and market resonance.
3. Sales
Develop and execute business development strategies to drive revenue growth and market share.
Identify and evaluate new business opportunities, partnerships, and markets for Telecom, IP Salvience products.
Build and maintain strong relationships with key clients.
Conduct thorough market research and competitor analysis to guide business strategy.
Lead the negotiation and closing of business deals, contracts, and supply agreements.
Monitor and analyse sales performance metrics and provide regular reporting to senior management.
Key Competencies
Client-Centric Mindset: Demonstrates an innate ability to build trust, uncover client needs, and drive tailored engagement strategies.
Marketing Acumen: Skilled in message crafting, brand positioning, and campaign delivery on a regional-market environment.
Strategic Thinking: Ability to translate client and market intelligence into actionable business opportunities.
Project Management: Highly organised with the ability to manage multiple workstreams, timelines, and deliverables under pressure.
Communication: Excellent verbal and written communication skills, including stakeholder presentations and executive reporting.
Emotional Intelligence: Strong interpersonal awareness, conflict resolution skills, and cross-cultural sensitivity.
Qualifications
Minimum of 5 years’ experience in client-facing roles within Telecom services, ICT, or professional services.
Demonstrated success in marketing execution, relationship management, or strategic business development.
Proficiency in CRM systems, Microsoft Office Suite, and design tools (e.g., PowerPoint, Canva, Adobe Suite) is an asset.
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SSHJM- CBR is seeking an efficient, passionate programme coordinator to join our team and maximize our impact as an organization. The program coordinator will be responsible for developing effective programs, overseeing activities and details, and measuring overall success. His/ Her duties will consist of managing various administrative tasks, tracking the budget, and ensuring that the program meets company goals, often working in fields like education, healthcare, or non-profits. With a commitment to growth and career development, our candidate will also strive to create positive experiences for all participants and repeat best practices for future programs.
Job Location: plot number 6048 Mpezeni rd. Maiteneke Chingola District.
Employment type: full time
Company: Sisters of the Sacred Hearts of Jesus and Mary.
Key Responsibilities:
Program Management:

Planning, implementing, and coordinating programs and projects.
Developing and managing project plans, budgets, and timelines.
Ensuring program objectives are met.
Monitoring program progress and making adjustments as needed.
Identifying and mitigating risks.

Administrative Tasks:

Maintaining records and files.
Collecting and analyzing data.
Overseeing office operations.
Managing budgets and finances.
Preparing reports and presentations.

Communication and Collaboration:

Communicating with stakeholders, including team members, clients, and supervisors.
Facilitating meetings and workshops.
Building relationships with partners and sponsors.
Managing marketing and outreach efforts.

Other Potential Duties:

Recruiting, interviewing, and hiring program staff or volunteers.
Ensuring compliance with regulations and policies.
Providing training and support to program staff.
Managing events and logistics.
Identifying funding opportunities.

QUALIFICATIONS AND EXPERIENCE

Degree in Project Management or Development Studies or Social Works and Administration
3 years’ experience in leading staff
Familiarity with effective marketing practices
Ability to generate analytical reports to measure program impact
Strong organizational and communication skills.
Ability to manage multiple tasks and prioritize effectively.
Knowledge of educational principles and practices.
Familiarity with program management methodologies.
Ability to work independently and as part of a team.
Proficiency in relevant software and technology.

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SGC INVESTMENTS LTD With its head office in Ndola is looking for one (01) Sales and Marketing Executives for Lusaka Region.
Role- Sales & Marketing Executive
*Location- Lusaka
*Qualification
Should have good communication skills
Must have minimum 2 years of wholesale/retail sales in zambia market
Minimum education level – should be graduate
Should have good product and market knowledge
*Compensation-  (gross k4000.00 slightly Negotiable as per candidate experience and knowledge)
*Job Description
Possess an in depth knowledge of the Zambian wholesale/Retail market, brand and products
Must have good contacts/relationship with wholesalers & retailers to push sales
Responsible for driving the sales for all wholesale / Retail clients along with high volume
Initiate sales strategies to bring sales awareness to all wholesaler clients
coordinate with shops Manager and warehouse team for timing deliveries of order
Responsible for marketing new products lines among clients
Manage timely payment collections from clients
Utilize and manage the use of weekly sales reports to track, analyze and communicate business results and provide insight and feedback by account, by door to the sales team
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