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As a wood cutting machinist (Artisan) you will work to prepare wood for the workshop. You will cut wood and boards accurately for labourers and carpenters to work with to make products such as floorboards, banisters, skirting boards, doors, window frames, kitchen units, fencing and flat pack furniture or individual parts of desks, tables and chairs.
JOB DESCRIPTION

Using sawing machines, mortice machines, moulding machines, routers (which cut complex shapes), planes and drills
Using computer numerically controlled (CNC) machinery
Calculating how much accuracy is needed in wood cutting and selecting the right kind cutting strategy and tools to achieve zero margin of error in all required dimensions and measurements
Using computer-aided design (CAD) and computer-aided manufacture (cam) techniques
Reading and understanding technical drawings
Making jigs and templates for each task
Cutting and shaping wood
Treating wood with preservatives
Cleaning and servicing machines and sharpening or replacing blades.

WORKING CONDITIONS
-You may work indoors or outdoors in a sawmill or timber yard.
-Our Workshop and factory may contain dust, and conditions may be noisy.
-Power tools and hand tools can be dangerous. You would wear protective clothing, goggles, ear protectors and a dust mask with filters.
-The work can be physical, involving bending and stretching.
-You would need to lift heavy pieces of wood (although robotic equipment lifts the heaviest pieces).
-Equipment may be hazardous including sharp blades and dangerous machines (which must have safety guards).
-You would generally work 40 hours Monday to Friday, but overtime and weekend work may be required.
QUALIFICATIONS
-There are no formal entry requirements but G12 English and Maths at Grade 4 or 5 would be useful.
-Some woodwork experience or working with industrial machines would also be helpful.
-You may get in through a training scheme such as Apprenticeship which may be provided by the Company.
-You may start as a site labourer or timber yard assistant to gain experience.
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SGC Investments Ltd with its Head Office in Ndola is looking to employ two (02) Territory Managers for SGC Kwik Marts to be based in Lusaka and Ndola.
Job Main Purpose:
Responsible for more than one store in the Lusaka or Northern region with core responsibilities of maintaining standards and maximizing profits by managing available resources.
To provide operational, financial and organizational direction in SGC retail operations in the Lusaka or copper belt Region in areas of merchandising, expense and loss control, profit management, budget planning and employee relations in order to ensure efficient and economically sound operations.
Qualification or Experience:

Degree or Diploma in Accountancy, Business administration or Marketing.
At least 5 years minimum experience in the retail business running a busy retail chain.
Proven exposure in Chain store management.
Able to work with minimum supervision
Proven responsible work experience at management level in a chain store

Competencies and Skills:

Computer Literate with proficiency in Microsoft Excel, Word and other programmes.
Team player and able to lead by example.
Self-starter and consistent.
Reliable and well-motivated.
Excellent communication skills in both oral and written.
Ability to work under pressure to meet tight deadlines.
Able to work with minimum supervision

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Purpose:
The Contact Centre Agent will be providing client support and assistance, resolving inquiries and issues, and ultimately contributing to client satisfaction and loyalty.
Marie Stopes Zambia (MSZ) is a marketing-focused, results-oriented social enterprise, which uses modern management and marketing techniques to provide reproductive and sexual healthcare. MSZ is part of the global network that is MSI Reproductive Choices (MSI). MSZ subscribes to the MSI goal and mission, which is to prevent unwanted births and to ensure the individual’s right to Children by Choice not Chance.
It is a role requirement that the job holder must fully comply with, promote and live MSI CORE VALUES: mission driven, client centered, results orientated, pioneering, sustainable and people centered.
 
Key Responsibilities:
1.    Overall quality inputs into service delivery points, includes:

Provides information on comprehensive SRH package including FP (family planning), pregnancy management, HIV counselling and testing, STI treatment and safe abortion care according to MSZ clinical protocols and any other service identified by MSZ.
Counselling of clients and provision of advice for family planning, sexually transmitted infections, HIV/AIDS and other SRH services
Advise and refer clients and callers to MSI teams, Public and private clinics and hospitals.
Develop and maintain a friendly conversation with caller and keep the client’s information confidential.
Providing individualised customer service of high-standard professional level
Understand the need of the caller and respond appropriately and in caring manner.
Provide all information that is required by the caller with regard to the MSZ family planning and reproductive health service provision.
Listen actively to the caller questions and inquiries, question appropriately for clarity of client interest and need, and provide feedback to the need of caller as appropriate.
Generate caller interest in the FP services provided by MSZ through public and private clinics, and outreach programs.
Work as a team with the Clinical services staff to better serve the clients through providing MSZ family planning services.
Direct the caller to the MSZ FP/SAPAC service delivery points based on the type of services required by the caller.

2.    Participating in the provision of high-quality care to clients including:

Proper counselling of clients, to be responsive to client needs, and to recognize potential medical problems and refer them as appropriate.
Adherence to MSZ clinical guidelines
Implementing a smooth, efficient client flow to reduce waiting time of callers
Consistent follow up and feedback to callers.
Provision of counselling, support and information to MSZ Clients Answering calls – provide counselling and relevant information to clients who call the Contact Centre
Monitor inbound and outbound interactions to all clients made by the Contact Centre agents and make necessary recommendations to line manager; escalate to the relevant team when necessary
Support the Contact Centre agents when handling requests from clients make sure team provides the right information
Ensure all client data is recorded daily by agents

3.    Handling Inbound and Outbound Calls:

Answer inbound calls promptly and professionally, providing accurate information regarding services, products, and inquiries.
Make outbound calls as needed to follow up on client requests, reminders, or surveys.
Resolve client issues or concerns, ensuring high customer satisfaction.

4.    Social Media Content for Contact Centre:

Participate in Creating engaging and informative content for social media platforms using FAB and FESOW (e.g., Facebook, Instagram, Twitter) that aligns with the contact centre goals and services
Work with Contact Centre coordinator and participate in the development of contact centre content calendar to ensure consistent posting and engagement across platforms.
Monitor trends and respond to feedback or comments in a timely and professional manner.

5.    Responding to Messages on Social Media (Facebook & WhatsApp):

Respond to client inquiries on social media platforms, including Facebook and WhatsApp, in a timely and professional manner.
Address and resolve queries, provide information on services, and escalate issues as necessary.
Engage with followers and encourage positive interactions with the brand.

6.    Entering Data into the CRM (C3) System:

Accurately log and update client interactions, including calls, social media messages, and other communications, into the CRM system.
Ensure that client information is correct, complete, and up-to-date.
Track and follow up on client cases to ensure effective resolution and service delivery.

7.    Referral of Clients for Service Uptake:

Provide clients with relevant information about available services and direct them to the appropriate service points.
Proactively suggest suitable services based on client needs and preferences.
Ensure clients are connected to the right service delivery points across Zambia.

8.    Linking Clients to Service Delivery Points:

Assist clients in locating and accessing service delivery points near them.
Guide clients through the process of booking appointments or accessing services at the appropriate locations.
Work closely with service delivery teams to ensure seamless service provision to clients.

9.    Maintaining Professionalism:

Provide excellent customer service, maintain a positive and professional demeanor, and act as a brand ambassador for the company.
Stay informed on product/service updates to provide accurate and up-to-date information to clients.

10.   Corporate Events:

Collaborate with other teams (e.g., marketing, service delivery) to promote the Contact Centre number 5600/WhatsApp number platforms during outreach events.

11.    Emergency Management:

Handle emergency calls and refer to callers’ nearest clinic or hospital.
Report major and critical incidents to line manager immediately.

12.    Monitoring and Evaluation:

Record client’s details and clients reasons for calling as according to defined MSZ Contact Centre data needs
Be able to compile weekly and monthly Contact Centre reports in consultation with the Centre Lead as required by MSZ
Follow up on referred clients to ensure they received the service, be it MSZ Family health centre, outreach services, or Government/Private hospitals and clinics
Participate in the client’s satisfaction surveys as required by the MSZ M&E Officer
Work with Contact Centre Coordinator to understand current demand and focus areas so that the Contact Centre is prepared for campaigns, surge etc.

Qualifications:

Advanced Diploma /degree in Business Administration or any related field
At least 2 years experience working in a Contact Centre –Customer Service training and counselling training will be an added advantage.
Problem solving skills
Honest, hardworking, team player and result oriented.
IT literacy with working knowledge of word/excel/internet is a must have.
Fluent in English and able to speak more than two local languages

Essential Skills:

Ability to understand as well as grasp basic client’s information.
Ability to cope up with difficult clients situations.
Should analyze the client problem properly and provide logical solutions.
Excellent communication, client service, interpersonal and basic computer skills.
Understanding of the issues surrounding provision of reproductive health care services
Good interpersonal/communication skills – both oral and written
Strong personal commitment to the goals of MSI and to put it into practice.

Attitude:

Pro-choice
Motivated personally and professionally to develop

Note: MSI takes a zero-tolerance approach to fraud and bribery, terrorism, money laundering, sexual harassment, sexual misconduct or any safeguarding issues. Applicants will be subjected to a Police Clearance Check and Reference Checks.
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COMPANY DISCRIPTION
Kitchen Galore Limited is a Corporate and Home FURNITURE Manufacturer supplier, along Great North Road next to Meru filling and station opposite Emmerdale, Lusaka.
ROLE DESCRIPTION
This is a full-time on-site role located in Lusaka for PANEL SAW MARKER MACHINE OPERATOR. The PANEL SAW MARKER MACHINE OPERATOR will be responsible for OPERATING PANEL SAWS AND MARKER MACHINES, ensuring machinery is functioning correctly, conducting regular quality control checks, and maintaining hand tools. Additionally, the role requires effective communication with team members and other departments to ensure smooth workflow and adherence to production schedules.
QUALIFICATIONS

Proficiency in PANEL SAW MARKER MACHINE OPERATOR and handling of various Carpentry Machinery.
Experience in Quality Control processes
Skill in using Hand Tools effectively
Strong Communication skills
Ability to work on-site and commit to full-time hours
Previous experience in a similar role is advantageous
– Attention to detail
– Ability to work in a fast-paced environment
– Previous experience in a manufacturing or woodworking environment is a plus
– Certification in this field or related field is a MUST this is because skills training Zambia can now be accessed for free.

* Clean criminal record
*No candidate who has not undergone and completed skills training will be accepted
* Apply online through this link or take your hardcopy CV to our office, along Great North Road next to Meru filling station opposite Emmerdale.
*No phone calls
*Candidate is required to stay near the company
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Maamba Energy Limited (MEL) is jointly owned by Nava Bharat Singapore Pte. Limited and ZCCM-IH plc. The Company owns and operates a large-scale coal mine and has also constructed and operates a 300 Mega Watt Coal fired Power Plant to cater for the growing demand for power in Zambia.
Maamba Energy Limited is looking for a dynamic and enthusiastic professional who wants to build a career in a large and professionally managed company located in Maamba, Sinazongwe District, Southern Province. The position on offer is:
1. Shift Boss-Quality Control (1 Position)
The successful candidates will be part of the Mining Department, will supervise Mining and other Related Operations in accordance with Mining and Explosive Regulations with the aim of achieving Company set goals.
The selected candidates will report to the Mine Captain.
Responsibilities

Ensure safety, health and environment in the area of appointment.
Manage the stockpiles of various coal materials and products.
Supervise the loading of customer trucks.
Control quality being loaded to customers.
Supervise the dumping and stockpiling operations.
Supervise mine services operations and projects i.e. Mine roads.
Controlling and management of spontaneous coal fires.
Enforcing mining and explosives regulations in the mining operations

Qualifications and Skills

Grade 12 School Certificate.
Diploma or Degree in Mining Engineering from a reputable institution.
At least three (02) years relevant practical mining experience.
Must be a member of the Engineering institution of Zambia.
Must have a valid Zambian Blasting License and First aid Certificate.
Must have knowledge of the Mining, Environmental and Explosives Regulations.
Strong communication and interpersonal skills.
Strong organisational skills and attention to detail.
Computer literacy and Zambian drivers License will be added advantage.

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Responsible for servicing, repairing, and maintaining pneumatic equipment and systems. To install, inspect, troubleshoot, and diagnose Pneumatic systems, and carry out preventive maintenance tasks. Provide technical advice and assistance to other members of the engineering team, as well as monitoring and controlling the quality of the Pneumatic systems.
Key Responsibilities:

Inspect, maintain, and repair Pneumatic systems and components.
Diagnose faults and carry out repairs on Pneumatic systems.
Install new Pneumatic systems and components.
Perform tests on Pneumatic components and systems.
Conduct routine maintenance and servicing of Pneumatic systems.
Troubleshoot and diagnose faults in Pneumatic systems.
Keep up to date with advances in Pneumatic engineering.
Projectionist jobs
Document work carried out and maintain records.
Comply with health and safety regulations.

Qualification and Requirements:

Grade 12 School Certificate
Certificate or better in Automotive Pneumatic Systems
Able to carry out maintenance and repair on Pneumatic systems.
Experience in using hand and power tools.
Experience in diagnosing faults and repairing Pneumatic systems.
Ability to read and interpret Pneumatic diagrams.
Ability to work as part of a team.

Job Experience: 3 to 5 years requirements
Work Hours: 8
Level of Education: Professional Certificate
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Store Manager (x3) – Lusaka
Kalayim is seeking two dynamic Store Managers to oversee the operations of its Kalayim stores. The role involves ensuring stock availability, maintaining the highest customer service standards, and achieving sales targets. You will be responsible for maximizing resource utilization to ensure the seamless operation of the store.
Location: Lusaka
Key Responsibilities:
Manage the store’s sales performance.
Communicate sales targets and goals to the team.
Ensure the timely submission of sales reports in line with company standards.
Lead the store’s service vision to provide an exceptional customer experience.
Optimize resource usage to guarantee smooth daily operations.
Manage in-store service performance in alignment with Kalayim’s values.
Protect and enhance the Kalayim retail brand and reputation.
Lead the provision of high-quality service, ensuring positive customer satisfaction.
Establish strong relationships with customers.
Qualifications & Experience:
Diploma or Degree in Sales and Marketing, Business Administration, or a related field (preferred).
Grade 12 Certificate.
Relevant work experience in the field, with added preferences for certifications and industry affiliations.
Proven experience in customer service.
Leadership experience, especially in a similar role, is a plus.
Experience in the FMCG industry is advantageous.
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Carlcare Service Limited was established in Hong Kong in 2009 with an aim to provide professional service support to mobile phones and other electronic consumer products, and over the years has become a leading service brand for consumer electronics in South East Asia, Middle East and Africa. Currently, Carlcare is providing full-service support for TECNO, Itel & Infinix three worldwide famous mobile phone brands. Therefore, Carlcare Service Limited wishes to invite qualified candidates to fill the position of Receptionist to be based in Kitwe. Please Note that only candidates who are residents of Kitwe will be shortlisted
Below are the requirements and duties that will be required from the candidate;
Responsibilities

Answer and direct phone calls in a polite and friendly manner
Welcome visitors in a warm and friendly manner, and answer any questions visitors have
Maintain reception area and all common areas in a clean and tidy manner at all times
Operate standard office equipment on a regular basis, including a copy machine, and a computer
Keep detailed and accurate records of visitor requests and of calls received
Receive deliveries; sort and distribute incoming mail
Take inventory of supplies and restock as needed
Maintain the general office filing system

Qualifications

Should have a Diploma in any related field. Fresh graduates are encouraged to apply.
0-1 year of relevant experience in an office environment. An internship as a receptionist is an added advantage.
Proficient in Microsoft Office
Excellent attention to details
Great communications skills
Ability to work under pressure with minimum supervision.
Comfortable multi-tasking and prioritizing tasks without guidance
Excellent interpersonal skills
Good time management skills

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We are on the lookout for a skilled and empathetic UI/UX Designer with 8+ years of experience to join our dynamic team. Beyond technical proficiency, we are deeply invested in finding someone with outstanding soft skills—a collaborator who thrives in teamwork, communicates effectively and adapts to changing priorities with ease. If you have a passion for designing impactful user experiences and a knack for fostering a positive team culture, we’d love to hear from you.
This job is managed externally to CV People Africa. Any further progress, or feedback, with regards to applications can thus only be provided directly from of the recruiter. To apply, kindly click on the following link: https://www.cvpeopleafrica.com/jobs/view/zambia/information-technology-telecommunications/ui-ux-product-designer/35032
Job Description
Wireframing & Prototyping:
Create detailed wireframes, interactive prototypes, and user flows to bring ideas to life
Design and iterate low- to high-fidelity prototypes for usability testing and stakeholder feedback
User-Centered Design Process:
Conduct user research, interviews, and usability testing to gather insights and validate design decisions
Translate research findings into actionable design improvements
Develop personas, customer journey maps, and other artifacts to guide design processes
Visual & Interaction Design:
Design responsive, accessible, and visually compelling interfaces for web and mobile applications.
Build and maintain design systems to ensure consistency across products.
Work with developers to ensure smooth handoff and accurate implementation of designs
Collaboration & Feedback:
Work cross-functionally with product managers, developers, and other designers to align on goals and requirements
Accept and provide feedback in a constructive, collaborative manner
Problem Solving & Iteration:
Use creativity and critical thinking to address design challenges and user pain points
Continuously iterate based on user feedback and analytics to enhance user satisfaction
Candidate Specification
Experience: 8 years plus
Education Level: Certificate Level
Qualifications: Job related
Software: Strong proficiency in design and prototyping tools such as Figma, Adobe XD, Sketch, or similar
Knowledge Of: Expertise in creating wireframes, mockups, and interactive prototypes. Familiarity with responsive design principles and accessibility standards (WCAG). Knowledge of basic front-end technologies like HTML and CSS is a plus.
Skills To: Communication: Clearly articulate design ideas to stakeholders across all levels of technical expertise.
Ability To: Demonstrable success in designing for both web and mobile platforms
Other Requirements: Professional experience in UI/UX design, with a proven portfolio showcasing wireframes, prototypes, and live products

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