Job Region: Zambia

Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To ensure a sound internal control environment within Retail Branches through proactive identification of risks, through regular review and testing.
Job Description
Risk Identification and Analysis 30%
Outputs:
Prepare work plans for reviewing processes across Retail branches to identify and analyse risks. Put in place a methodology to assess, identify, measure, monitor, report and remediate risk. Manage the process of snap checks and ensure that they are all being performed.
Ensure that snap checks are effective and in keeping with current trends of risk and crime and is linked to the RCA. Ensure that snap checks are regularly reviewed and revised to reflect current risks and controls.
In association with Operations Risk Department, ensure that the Critical Process Assessment (CPA) related to Retail Branches are relevant and current and that the controls established are complied with through periodic testing.
Ensure that operational policies, processes and procedures are current and up to date, and that they are being adhered to.
Risk Monitoring and Reporting 60%
Outputs:
Ensure periodic compilation of key risk reports and returns. Ensure that Key Risk Indicators for High Risk processes are regularly monitored to enable proactive mitigation of any material deterioration in the control environment.
Ensure that control exceptions emanating from daily, weekly, monthly and ad hoc checks are appropriately documented and summarised on the Remediation Log to enable tracking. Ensure that agreed corrective actions address the root cause and that agreed corrective actions are tracked to closure.
Report key findings from the Remediation Log to the Head Risk, Governance & Control for inclusion into the Monthly Risk & Control Pack for escalation. Report all major areas of concern as and when noted.
In conjunction with Operational Risk Department, ensure that all risk events are reported in STIG. Carry our periodic analyses of risk reported in STIG.
Perform any other risk and control tasks as assigned from time to time.
Support the function in Audit preparations
Drive closure of Audit exceptions/findings/issues from Absa Internal Audit, Price Water House Coopers and Bank Of Zambia, specific to Retail
Stakeholder Management 10%
Outputs:
Create risk awareness within Retail Branches at all levels of staff in order for staff to understand all items of risk relating to their jobs as well how their jobs relate to the various acts and accords.
Risk and Control
Train and Coach direct reports on:
a) Effectively performing snap checks and other risk & control reviews i.e. how to effectively test the adequacy of controls related to the assigned snap checks.
b) Interpretation of policies and procedures relating to the assigned snap checks.
Share knowledge, experience and best practices with team members and other managers within branches.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Barclays Policies and Standards.
Fin Crime & Remediation
Outputs:
Ensure that all reviews related to Fin Crime like PEP, HRR, Low and Medium risk reviews are closely monitored and done on time before the target dates agreed in country and by the Group.
Operate the Absa Group sanctions screening solution by identifying and dealing appropriately, on a timely basis with applicable requirements on sanctions.
Analyse customer data from internal and external sources to make an informed decision, justifying actions with concise evidence reporting.
Produce and file all relevant reports and audit requirements.
Provide full support to the Absa Financial Crime Unit, searching customer databases and contacting business operations for specific customer information.
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Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
Design and create enabling frameworks for the delivery of the desired customer experience. Identification of root cause problems and proposal of tested and relevant solutions. Identification and management of suitable measurement tools to ensure performance improvement.
To drive & deliver a radical improvement in customer service to our chosen market segment through dynamic service leadership in Absa Emerging markets.

Job Description
Key Accountabilities
Business Support (20%)
Outputs:

Champion and promote the delivery of an excellent and consistent customer service and sales experience for customers by motivating and inspiring teams across the Emerging markets, both customer facing and support functions.
Support Management in the design, planning and launch of all customer service initiatives and projects across Emerging Markets.
Identify systems & processes which create barriers to serving customers & improve/eliminate these to create value for customers.
Motivate & inspire staff to improve service levels, through implementation of service initiative & ongoing coaching.
Provide ongoing feedback on customer service to all levels within the business, ensuring an integrated country effort around service initiatives.

 
Service Improvement (50%)
Outputs:

Proactively implement the customer strategy & GRCB-wide customer initiatives to gain staff commitment to provide world class service.
Assist customer insight team to conduct customer research.
Own the results from the various service measures through sharing them across the business & incorporating corrective measures into current plans.
Conduct process enhancement group discussions with countries & involve them in producing solutions/ suggestions for service/ process improvements.
Heading the service forums, providing MI as necessary and contributing to root cause analysis and implementation of remedial actions in conjunction with management across Emerging Markets.
Create and lead a revolution in customer service, which is the envy of our competition, and actively support and monitor outlet champions in their pursuit of complaints resolution.
Regularly visit outlets to drive appropriate customer service behaviours and share best practice.
Represent a central point of reference, best practice and ownership in the business for complaints while constantly reaffirming the importance and profile of complaints on the organisation.
Manage and run any change initiatives relating to service.

 
People Management (10%)
Outputs:
 

Oversee the activities of the team to ensure effective delivery of Customer Service.
Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
Establish and maintain a succession plan for the team.
Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.
Review and update the department’s organisation structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
 Motivate to and obtain approval from the Chief Operating Officer for any additional headcount for the team.
 Approve leave requests for team members and create leave plans to ensure adequate coverage.
 When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
 Resolve grievances raised by team members and escalate only if required.
 Address poor performance of any team member and ensure that continued poor performance is appropriately dealt with.
 Motivate team members and ensure that their efforts are recognised.
 Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the Customer Services team.

 
Developing Capability (20%)
Outputs:

Provide active and inspiring leadership to service team in- country.
Be a visible advocate of service for region, role modeling all behaviors as related to customer service.

 
Reporting & Control (10%)
Outputs:

Ensure necessary regulatory requirements related to service are adhered to and strictly applied.
Provide ongoing feedback on current status of service initiatives & customer service levels to GRCB,
Suggest improvements or new programs where appropriate.

 
Education
 
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Our greatest strength is our people. And we believe that great people should grow at the pace of their talent and be rewarded accordingly. If you´re ready for your next move within AB Inbev, we´re sure we can find an opportunity to get you out of your comfort zone. After all, at AB Inbev, Challenge Accepted isn´t just a phrase, it´s a mindset.

Job Description

Our Graduate Management Trainee (GMT) Program is an important pipeline for unleashing potential and developing future leaders. We look for great people with the potential to deliver with excellence and have a long-term impact on our company.
What do we offer?

To be part of a program that is bigger than just you, with over 30+ years of history and a legacy created by thousands of GMTs before.
As a global company with operations in nearly 50 countries we expose our people to unique opportunities, that will uniquely prepare our GMTs to deliver with excellence and have long-term impact.
To start your ABI career in a rotational program aligned to our strategic pillars: Lead and Grow the Category, Digitize and Monetize our Ecosystem, and Optimize our Business. Rotations will include opportunities in our front-line Sales and front-line Supply Chain teams, along with one other rotation based on business need.
Following the program, you will continue to build your ABI journey. Expect a full-time placement in our Sales or Supply Chain teams.

 
What do we ask?

To be ready to take ownership of your actions, continuously collaborate, act as a problem-solver, and move with speed. You should be interested in a multi-functional career and be ready to work hard to become a future leader in our global company.
To dream big because we believe that through collective focus, discipline, and the strength of our teams, we can achieve anything.
For passion, curiosity, and ambition to make a difference and grow with our business.
Be prepared to take on new challenges in new places, anticipating moves throughout their first year. This means working in front line roles, in different types of settings (ie field office, brewery, etc).

 
Who is this for?

Recent talented graduates with a bachelor’s degree.
Proficiency to have conversations and conduct work in English.
No formal work experience is required, however previous internship experience is a plus (candidates may have a maximum of two years full-time experience).
Full mobility.

 
Together, we dream big to create a future with more cheers.

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At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.
Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.
Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.
Job description:
Overall Job Purpose
Reporting to the HSMS Specialist, the Risk Analyst will be responsible for assisting in the development and implementation of projects, procedures, systems and action plans that reinforce FQM Trident Limited’s commitment to be a global leader in managing the Health & Safety of its people, assets and environment.
The duties of the Risk Analyst are built around the application of technical skills and methodologies to the management of various mining risks. The Risk Analyst will be a key asset in hazard identification, risk analysis, risk evaluation and risk treatment.
Specific Job Responsibility
The position holder will be responsible for the following duties, with specific focus on:
Risk identification:

Conduct daily reviews of reported near misses and hazards. Risk Analysts shall then validate the risk rating before prescribing action plan(s) to remediate associated risk.
Facilitate high quality, detailed risk assessments in targeted areas or in preparation for the implementation of change, improvements or new technologies that may impact the Health & Safety management system.

Risk measurement:

Conduct periodic reviews of consequence matrices for defined high risk areas, and define thresholds for risk analysis and response.
Coordinate with responsible Supervisors, Coordinators and Superintendents in determining real risk potential and profile.

Risk treatment

Upon identifying and quantifying potential risks, participate in the development of policies, procedures, systems, safe work programmes or other responses / interventions to address the quantified risk. The Risk Analyst shall ensure that the risk is reduced to as low a level as reasonably practicable.

Risk Management

Take a leading role in consistently upgrading Trident’s standing with regard to Leading indicators.
Conduct regular reviews of implemented Safe work programmes to ensure that implemented procedures, controls and systems are effectively and consistently minimizing the associated risk.

Event Management

Logging, monitoring & evaluation of significant events that include: The HSMS plan, HSMS audit recommendations, ICAMs, risk registers, legal registers, etc.
Support the operational arms of the Health & Safety department in managing event logs on the mine’s Event Management System (EMS) for purposes of generating high-value data and subsequent visuals.

Internal Audits

Conduct scheduled Audits of the Mine Site’s Health & Safety Systems; Permit to work, Change Management, and other high risk work management systems.
Development of action plans to correct all random and systemic errors identified in internal audits.

External Audit action plan closure

Monitoring and evaluation of the closure rate of specific recommendations derived from external audits.
Support Operations and maintenance teams in the implementation of compliance requirements in an effective and efficient manner.

Systems integration

Champion projects that promote compliance through the integration of Health & Safety Management systems with security systems, training systems, as well as performance management systems.

Quality Management

Enhance departmental reporting quality through the development of tools that provide graphical / numerical representation of abstract data, as far as is reasonably practicable.
Serve as quality control officers in the completion of Systemic Cause Analysis Technique (SCAT) and Incident Cause Analysis Method (ICAM) investigation reports.

Significant Incident reviews

Periodically re-look at closed significant incidents in order to ensure that key learnings have been implemented and that root causes have been systemically worked out of Trident’s way of working.
Compare and contrast similar events for purposes of establishing any and all correlations between different occurrences with a view of identifying and eliminated failed organizational defences.
Recommend actions for implementation of additional controls in the event that implemented controls are found to be inadequate to eliminate the risk of incident recurrence.

Health & Safety Surveys

Conduct targeted surveys that highlight or validate key organizational or systemic lapses within the Health & Safety management system.
Provide detailed feedback to relevant Health & Safety Superintendents on the findings of these surveys.
Any other job responsibilities and tasks, as prescribed by the HSMS Superintendent or Health & Safety Manager.

Job Specific Competencies

Must maintain an exceptionally high standard of safety
Must have coordinating abilities that are of the highest standards
Prepare quality safety reports for management.
Must be hard working and persuasive, but courteous.
Must pay attention to detail
Must have excellent communication skills to be able to clearly pass information concerning safety precautions to the work force of the company
Must have good interpersonal skills
Must be a proven leader. That is to say that he/she must be able to display good leadership skills
Must be observant and proactive at all times when it comes to issues related to workplace safety
Must be willing and able to work as part of a team or even lead a team if the need arises
Ensuring that all record keeping, and reporting is done to an appropriate standard through Trident’s Event Management System (EMS) in the area of operation

Key Job Attributes

Traceable commitment to safety & health best practices in their field of work.
Agile mindset, versatile skill-set, attention to detail & quick learning ability.
Ability to proactively delegate and manage up-wards when required.
Result-driven with an affinity for efficiency, safety and efficacy.
Sober minded, level headed, industrious, resolute and ‘intra’-preneurial.
Proven emotionally intelligent personality.
A proven ability to work with other disciplines to achieve minimal risk levels in work, paralleled with minimal disruption to mine and plant operating times.
Confident ‘on-the-feet’ thinker with strong inter-personal skills (vertical and lateral).
Ability to work in a demanding, high-paced, fast-changing, and multi-cultural mining environment with little to no supervision.

Experience required to perform in this job
At least 5 years’ experience in related field

Excellent leadership skills
Proficiency in Microsoft Office
Excellent organisational and presentation skills
Must be knowledgeable about legislation governing health and safety

Qualifications

A full Grade 12 / Form (v) school certificate.
As a minimum, a Bachelor’s degree in Actuarial Science, data science, Engineering, Project Management or other mining-related discipline from a recognized institution.
A valid Zambian vehicle driving License.
Two years’ experience in a Supervisor / Lead role.
As a minimum, Computer literate in all the Microsoft packages.
Highly capable in mine-relevant software systems, including Enterprise Resource Planning systems (ERPs), Control Systems and Event Management Systems (EMSs).
Some exposure to programming, coding or other HMI manipulation or control.
Experience / exposure to project
All qualifications must be certified by ZAQA

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Job Description

VACANCY ADVERTISEMENT – SENIOR TECHNICAL ADVISOR – ULTRA CLASS- SHOVELS
Resume building
Lumwana Mining Company seeks to recruit a highly motivated and committed Individual  for the position of Senior Technical Advisor Ultra Class to join the versatile Maintenance  team. We are in search of an individual who can champion Barrick’s DNA by:

Communicating Honestly, Transparently, and Acting with Integrity
Exhibiting a Results-Driven approach
Delivering solutions that are Fit for Purpose
Dedicating themselves to Building a Sustainable Legacy
Taking Responsibility and being Accountable
Committing to Zero Harm
Cultivating strong and meaningful Partnerships

 
Reporting to the HME Manager, you will  be responsible for providing advanced technical expertise, guidance, and support on the operation, maintenance, and reliability of ultra-class Shovels.  Thriving  on building strong maintenance foundations, lifting equipment performance, developing people and  drive a step-change in how we maintain our shovel fleet.

Your duties and responsibility will include but not limited to the following:

Establish and embed best-practice maintenance standards for ultra-class electric and hydraulic shovels.
Lead the development and implementation of structured maintenance strategies, defect elimination processes, and condition monitoring routines.
Ensure maintenance execution aligns with OEM recommendations and reliability engineering principles and compliance to regulatory requirements.
Analize performance data to identify chronic issues, failure patterns, and improvement opportunities.
Drive root cause analysis and implement sustainable corrective actions.
Partner with operations and planning teams to optimize maintenance schedules and minimize downtime.
Champion reliability culture across the site.
Mentor and coach supervisors and technicians to uplift technical capability and decision-making.
Deliver hands-on training, troubleshooting guidance, and competency development.
Support leadership in building a high-performance maintenance team with strong ownership and accountability.

To be considered for the position, one must meet the following requirements: 

Minimum Diploma in Mechanical  Engineering or Equivalent
Minimum ten (15) years’ experience in heavy mining equipment maintenance.
At least 5–7 years working specifically on ultra-class shovels
Proven experience in developing high performing maintenance teams
A trade certificate with extensive experience on ultra-class equipment will be an added advantage. 
What We Can Offer You:
 
A comprehensive compensation package including bonuses and site-specific benefits.
The ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Opportunities to grow and learn with industry colleagues.
Access to a variety of career opportunities across the organization

Barrick has a strong commitment to environmental, health and safety management.
Barrick offers equal employment opportunities to qualified men and women.
Women who meet the above qualification are strongly encouraged to apply.

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Job Title: Assistant Warehouse
Weir Minerals
Kitwe, Zambia
Onsite
 
Purpose of Role: 
Resume building
Perform warehouse functions as determined by the warehouse management on day to day basis and provide an effective and efficient service to the customers both Internal and External.
 
Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.
 
An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
Zambia market insights
 
Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:
Safety First:

Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

 
Technical:

Responsible for picking/binning/loading of parts for customer orders / spare parts
Checking of parts at hand over
Competent in picking with scanner or BAAN
Assist with stock takes
Move pallets
Comply with ISO work instructions

 
Compliance:

In receiving ensure all items received are dispatched in a 24 hours period
In dispatch check items by security as per load and cross check on delivery note
Meeting set targets
Any other duties as may required

 
Adherence

Adherence to all statutory SHE and housekeeping requirements
Adhere to Duty of Care Policy at all times

 
Job Knowledge/Education and Qualifications: 
Resume building

Matric (Grade 12); or one to two years related experience and/or training; or equivalent combination of education and experience

 
Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page.
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.
Primary & Secondary Schooling (K-12)
 
#minerals
#LI-Onsite
#LI-GM1
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Company Description
REBA Industrial Corporation Limited is one of the largest and fastest-growing engineering machinery and heavy equipment centers in Zambia. As a leading provider of mining and construction equipment, transport vehicles, equipment leasing, spare parts, and lubricants, REBA partners with renowned Chinese brands like XCMG, SINOTRUK, HELI, SHANTUI, and WECHAI. The company is committed to delivering comprehensive, life-long services to its clients. Based in Chambishi, REBA caters to a range of industries with products such as bulldozers, excavators, dump trucks, cranes, and more.
Qualifications
1. Minimum 5 years of full-time work experience in a similar position with at least 2 years independently managing all core HR modules in a 50-150 employees sized company.
2. Experience in Mining, Engineering, Manufacturing or Service industry an added advantage.
 
Professional Skills
1. Thorough understanding of the Zambian Employment Code Act. Contract management, disciplinary procedures, termination processes, and severance pay calculation
2. Proficient independently managing the NAPSA, WCF, and ZRA (Pay As You Earn) monthly and annual statutory returns.
 
Education Back Ground 
1. Holder of Diploma or degree in Human Resources, Law or Business Administration.
2. Must hold a valid Zambian HR practicing license.
Personal Attributes
1. Pragmatic and diligent: Ability to cooperate with Chinese management directives to ensure work is completed effectively.
2. Communication: Able to communicate work progress clearly in English to Chinese management and collaborate effectively with local staff.
3. Must be willing to work on a long-term basis.
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Job Title: Supervisor Warehouse
Weir Minerals
Kitwe, Zambia
Onsite
 
Purpose of Role: 
Job search platform
Responsible for co-ordinating warehouse activities and to ensure stock accuracy in Warehouse.
 
Why choose Weir:

Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.
 
An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
Zambia market insights
 
Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.
Key Responsibilities:
Safety First:

Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

 
Continuous Improvement:

Responsible for the outbound of parts process including but not limited to delivery notes, loading of trucks etc.
Good understanding of Lean principals including development and implementation of process improvement initiatives
Participate and drive Lean activities in area of responsibility
Fully accountable for the accuracy of the out bounding process

 
Technical:

Report back to management daily performance and manage GIT report
Maintain excellent customer service
Receive parts into the Warehouse and correct bin locations
Maintain stock accuracy for not less than 95%
Ensure warehousing and stock control operations maintained
Run green area meeting with staff and keep board up to date

 
Adherence

Adherence to all statutory SHE and housekeeping requirements
Adhere to Duty of Care Policy at all times

 
Job Knowledge/Education and Qualifications: 
Job search platform
 

One year certificate from college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience

 
Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
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Description:
Job Purpose
The Store Supervisor will be responsible for managing the day-to-day operations, leading a team, and ensuring an exceptional customer experience. Other duties will include overseeing employees and finances, and controlling the quality of products and services. Overseeing salespeople, cashiers, shelf stockers, and other employees. Managing finances and preparing an annual budget. Implementing measures to avoid stock damages, theft, and wastage. To ensure success as a Store Supervisor, you should exhibit demonstrable managerial competency, and excellent  communication skills.
Resume building
Summary of Key Responsibilities:

Keeping records of expenditure, sales figures, and employee performance.
Evaluating the supply and availability of stocks, and profit-margins.
Manage daily store operations, ensuring smooth and efficient processes.
Lead, motivate, and develop the store team to achieve targets and performance goals.
Monitor sales performance, inventory levels, and operational budgets.
Maintain high standards of customer service and store presentation.
Implement company policies, procedures, and safety standards.
Build strong relationships with customers and the local community.
Supervise and coordinate sales staff and cashiers
Assign sales workers to duties and prepare work schedules
Authorize payments and the return of merchandise
Resolve issues that may arise, including customer requests, complaints and supply shortages
Maintain specified inventory and order merchandise
Prepare reports regarding sales volumes, merchandising and personnel matters
Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
Perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
Monitoring shelve stocks and product displays, and the general appearance of the store.
Investigating market trends and offering products that would appeal to customers.
Training new staff members and scheduling shifts. And evaluate the job performance of retail staff.

Required Skills and Competencies

Excellent written and verbal communication skills.
Excellent organizational and problem-solving abilities.
Strong leadership and people management skills.
Knowledge of sales, inventory, and budgeting processes.
Ability to work flexible hours, including weekends and public holidays.
Customer Value Management Skills
Strong leadership and people management skills
Good negotiating skills
Strong planning and organizing skills
Strategic Sales Planning

Primary Areas of Accountability:

Qualifications and Experience

Diploma or Degree in Business Administration, Marketing, Business Management, or equivalent qualification preferred.
Must have a minimum 3+ years retail experience with a minimum of 1 year store leadership experience.
Proven experience as a Store Manager or Assistant Manager in a retail environment / Fashion Retail store
Demonstrable experience in a supervisory capacity at a retail store, or similar.
Extensive experience with preparing budgets, and financial and expense reports.
In-depth knowledge of fashion products and consumer trends, and marketing strategies.
Exceptional interpersonal skills in dealing with employees and customers.
Competency in retail management software.
Proficiency with spreadsheet and word processing software.
Familiarity with applicable labor laws, and retail health and safety standards.

QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION

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