Job Region: Ethiopia

  • Manager, General Service at Ayat S.co

    Develop and implement the Unit’s plans and objectives.
    Develop and monitor the Unit’s budgets.
    Identify human resources requirements of the Unit and develop plan for meeting the requirements.
    Prepare and submit Unit reports to relevant organs.
    Conduct periodic performance evaluations, coaching, mentoring, ongoing performance dialogue and feedback.
    Manage disciplinary concerns of the Unit’s staff.
    Represent the Unit in internal and external relationships.

    About You

    Master’s degree in Human Resource Management, Business Administration, Management or relevant fields of study with a minimum of six (6) years of demonstrated experience, with at least four (3) years in a managerial role. OR Bachelor’s degree in Human Resource Management, Business Administration, Management or relevant fields of study with a minimum of eight (8) years of demonstrated experience, with at least four (4) years in a managerial role..

  • Senior Child Protection and Migration Advisor at Save the Children

    TEAM/PROGRAMME: Program Quality and Development (PDQ)
    LOCATION: Addis Ababa, Ethiopia
    GRADE: TBD (Competitive Package)
    TYPE OF CONTRACT: Ethiopian national
    Child Safeguarding:
    Level 2: the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.
    ROLE PURPOSE:
    The Senior CP and Migration and Migration Advisor will use her/his in-depth contextual understanding, technical expertise, and relationship building skills to define and deliver our strategic ambition for CP and Migration in Ethiopia. The role will lead the technical design and implementation of high quality programmes that deliver change for children in both emergency and development programming. The role supports national advocacy and influencing, while driving strategic partnerships for new business development. It supports the design and implementation of monitoring and evaluation systems to demonstrate impact; producing and utilizing high quality and well-articulated project evidence and research work for learning, for advocacy and for the continued development of the CP AND MIGRATION and migration program portfolio; while sharing learning across our programmes, teams and partners. The role will work closely with programme operations colleagues and with partners in Ethiopia, building their capacity and building ownership and agency of local organizations. The Advisor is also responsible for developing strong external relations government and other strategic partners; and represent Save the Children Ethiopia Country office by taking active part in relevant networks, meetings and forums in Ethiopia. This role includes a focus on external representation on priority issues including ending all forms of violence, abuse, neglect and exploitation of children in all settings, on areas of protection of children in migration and displacement and the strengthening of an effective and sustainable CP and Migration system in all settings. In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.
    SCOPE OF ROLE
    Reports to: Thematic Director of CP and Migration and Migration
    Staff directly reporting to this post: no direct reports but expected to provide coaching and mentoring support to operational and other technical advisors and local partners
    Budget Responsibilities: None
    Dimensions: The role is expected to foster relationships with a wide range of internal and external stakeholders including Save the Children members, the Country Office Programme Development & Quality and programme operations team, advocacy colleagues, Regional Advisors, technical counterparts in other organization, donors, academia etc. The role is also expected to engage with internal technical working groups and communities of practice.
    Context: Development and Humanitarian
    Scope: The role be based at the country office and will demand frequent travels to the field. Save the Children works in all regions in Ethiopia, and Addis Ababa and Diredawa City Administrations. We work in humanitarian and development contexts to meet needs of children, and in the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to travel to the field and vary working hours accordingly.
    Primary Technical area: CP and Migration
    Primary Sub technical area: CP and Migration Systems (including for protection of children in migration and displacement)
    Secondary Sub technical areas: Prevention and Response to Violence against children
    KEY AREAS OF ACCOUNTABILITY
    The key areas of accountability apply to the Save the Children’s work in emergencies and in development settings.
    Technical Leadership, Policy Advocacy and Engagement

    Proactive technical engagement for the CP and Migration (CP AND MIGRATION) and migration strategy development, and in setting the strategic approach in relation to the wider country strategy
    Build capacity of national staff and partners in key technical approaches related to CP and Migration and migration
    Leading the development of strategic plans and the portfolio of projects, research and initiatives required for achievement of strategic objectives and outcomes.
    Document and communicate programme achievements against agreed strategic objectives and milestones for a wide range of internal and external audiences. Ensure the key strategic documents related to CP and migration are understood and internalized by those who are either contributing to the evidence base or responsible for representation of organizational objectives at district, regional or national level.
    Serve as focal point for CP and migration program of the country office, for coordination with relevant stakeholders including clusters and national taskforces; regular liaison and communication with relevant staff at the Regional Office, Save the Children members; and the CP and Migration Global Initiative.
    Provide technical support to the development, implementation and evaluation of Save the Children’s evidence-based advocacy strategies related to CP and migration to ensure that the voices of children guide advocacy and policy changes and related activities; jointly plan and implement advocacy/policy engagement activities
    Develop policy papers and advocacy asks (or related material) based on research evidence, technical learning from projects, policy gaps’ analysis, and the development of good practices.
    Develop and strengthen strategic relations, bilaterally and in network, with key influencing stakeholders in the sector, particularly government departments, UN agencies and private and institutional donors in country.
    Identify key influencing moments and Engage in CP and migration related technical discussions and represent the Organization in technical meetings and roundtables to ensure that children’s specific needs and vulnerabilities are included.
    Planning for the development and/or roll out of the policy and related action plans.

    Ensuring Programme Quality (Design & Implementation):

    Work closely with programme development colleagues to identify and pursue funding opportunities that allow for both integrations into broader programmes and standalone CP and Migration projects; engage with technical partners, donors and colleagues across Save the Children
    Lead the technical scoping, planning, and design and proposal writing during new programme development, and ensure that we design and deliver high quality integrated CP and Migration programmes for children, building on global best practice. Ensure that gender, disability, and resilience considerations are reflected in our programme design and implementation.
    Work with Child Rights Governance colleagues to ensure that a rights based approach is reflected in our programme design and implementation (in line with our child rights programming approach), with a strong focus on child participation
    Promote a CP Systems Strengthening approach as the overarching framework, that supports working in collaboration and partnership with governments and local partners and working towards impact, scale and sustainability.
    Provide oversight and guidance to the programme implementation teams to ensure that thematic programme components are technically sound, implementation methods are consistent with national and global strategies, acknowledged good practice (e.g. Save the Children Common Approaches); and are likely to achieve scale, as well as equitable and sustainable results.
    Promote and monitor integrated programming in a way that increases overall impact of CP and migration programmes at the community level.
    Work with Monitoring, Evaluation, Accountability & Learning (MEAL) teams to carry out gender and power analysis, and conduct quality monitoring against international standards through participatory methodologies that promote gender equality and social justice (including child-friendly and gender sensitive/transformative methodologies
    Contribute towards the creation of an organizational learning culture that promotes the use of disaggregated data, evidence and analysis (including gender and power analysis) and understands its link to quality and accountable programming; Contribute to strengthening the use of equality-focused programme principles and good practice across themes and sectors.
    Ensure that each proposal and annual implementation plan contains a (funded) research and policy dimension to it that directly feeds into the agreed Thematic Advocacy Plan and lead the implementation of research necessary for evidence based advocacy.
    As necessary, accompany and facilitate donor visits and provide relevant background materials in collaboration with the program operations team.
    Identify technical support requirements, inclusive of field visits, as and when necessary, and ensure adequate support is provided and recommendations are followed up.
    Undertake field visits to project sites; work with implementation teams to understand impacts, operational challenges, and continuously identify opportunities for learning and improvement.
    Contribute to organizational learning on CP and migration programming, ensuring that learning from our programmes is shared across the Country Office and our partners, as well as with colleagues in the wider regional and global CP and Migration community in Save the Children.
    Contribute to strengthening the use of CP and Migration competencies within training and learning initiatives in the sector.
    Support Humanitarian colleagues (as needed) to develop emergency preparedness plans, and conduct sectoral assessments (including gender analysis, displacement and disability situation analysis using SC assessment processes and tools) and to design and deliver emergency response and recovery programmes. Ensure synergies between humanitarian CP and Migration teams, data and programme design.
    Support and closely work with humanitarian colleagues (as needed) to monitor trends in order to ensure early action; and lead technical design and implementation and technical coordination of humanitarian CP responses

    Networking & External Engagement:

    In alignment with Country Office strategy and leadership, engage in strategic positioning with donors, partners and government in-country, and ensure that Save the Children is a partner of choice in CP and Migration.
    Ensure that Save the Children is influencing and learning from others through national technical coordination and networking bodies such as CP and Migration clusters and working groups.
    Strengthen civil society engagement in national dialogues and policy processes to end violence against children (including protection of children in migration and displacement) through working closely with advocacy and child rights governance colleagues.
    Ensure that the diverse voices of children, girls and boys are equitably heard and represented in our CP and migration work.
    Represent the program to National and Local government representatives, donors, partner agencies, etc. as required.
    Ensure the quality, clarity and consistency of technical components of internal and external reports (e.g. programme reports, sit-reps, internal updates), working closely with awards, programme implementation and communications colleagues as needed.
    Leverage and liaise with technical colleagues from across Save the Children, including technical working groups and centres of excellence, ensuring that learning from the Country Office is shared with others and global lessons brought back.

    SKILLS AND BEHAVIOURS (our Values in Practice)
    Accountability:

    Holds him/herself accountable for making decisions, managing resources efficiently, achieving and role modeling Save the Children values
    Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

    Ambition:

    Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
    Widely shares their personal vision for Save the Children, engages and motivates others
    Future orientated, thinks strategically

    Collaboration:

    Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
    Values diversity, sees it as a source of competitive strength
    Approachable, good listener, easy to talk to

    Creativity:

    Develops and encourages new and innovative solutions
    Willing to take disciplined risks

    Integrity:

    Honest, encourages openness and transparency

    About You

    EDUCATION

    Masters degree in Social Work, child protection and Migration or related field, or equivalent experience
    Social Work, Migration, Child Protection and Child Welfare or related qualification

    EXPEREINCE

    At least 8 years’ experience of leading the design and implementation of humanitarian and development programmes in CP and Migration
    Excellent understanding of the CP and Migration sector in Ethiopia, including rights and protection of children in migration and displacement
    Familiar with CP and Migration systems, social work with children and families, case management, positive parenting, community level CP and Migration and integration of CP and Migration with other multi-sectors programmes.
    Track record in successful proposal development/fundraising with key donors, including such as EU, FCDO, SIDA, USAID, the US Bureau of Population Refugees and Migration
    Demonstrated program design, monitoring and evaluation skills, including designing pathways to sustainable impact at scale.
    Experience of strategy development and planning
    Experience of context, capacity and policy analysis, and influencing and advocacy at regional/international level in order to hold duty bearers to account to realize children’s rights.
    Skilled at networking, representation and partnership development in order promote learning, strengthen civil society and mobilize resources.
    Significant experience in providing expert advice for effective implementation of projects
    Experience in working with government counterparts and other partners at various levels – federal to district. This includes technical support, capacity-building and coordination.
    Able to generate and use data and evidence to innovate, deliver, learn and share what works and what doesn’t work for children
    Experience of promoting quality and impact through one or more cross-cutting area: migration and displacement; gender equality and inclusion, adaptive and safer programming; child rights; disability
    Experience of supporting humanitarian preparedness, response and recovery
    Significant experience in training, capacity building, and mentoring
    Fluent in English and high level of English writing skills.

    KNOWLEDGE, SKILLS AND ABILITY

    Excellent understanding of child protection and migration issues in Ethiopia at both field and policy levels.
    Substantial knowledge of CP and migration related national, regional and global policies, strategies and other initiatives affecting children.
    Excellent working knowledge of government, public policy making and implementation to engage with policy makers, decision makers and opinion formers on child protection and migration related issues that can change the lives of children and young people affected by or at risk of protection concerns.
    Practical understanding of the challenges and opportunities in realizing children’s rights in Ethiopia, in relation to thematic area.
    Strong analysis of CP and migration related data and ability to summarize and communicate this to a range of audiences.
    Proven advocacy and representation skills
    Ability to develop strong professional relationships and collaborations externally with stakeholders, and internally across functions, projects, and teams
    Understanding and experience in monitoring and evaluation
    Good presentation, training and facilitation skills
    Proven conceptual skills and an ability to think and plan strategically
    Good communication and interpersonal skills and an ability to train and mentor staff
    Ability to work effectively in a complex, fast-paced, matrixed, and multi-cultural environment
    Proven ability to manage a complex and demanding workload
    Strong organizational skills
    Willingness to travel to remote field locations including refugee camps
    Commitment to and understanding of Save the Children’s aims, values and principles including rights-based approaches
    Good spoken and written English, fluency in Amharic

    Scope & complexity of decision making

    Able to make decisions within a range of established alternatives

    PERCENTAGE OF TRAVEL (Out of duty station if applicable).

    Estimated 50% travel to the field including some difficult locations, including in disaster and conflict affected humanitarian response areas

    KEY COMPETENCIES
    Technical competencies:

    Promotes optimum levels of child development
    Works to strengthen the components and linkages within the CP and Migration system
    Prevents violence abuse exploitation and neglect of children
    Responds effectively and appropriately to violence, abuse, exploitation and neglect of children

    Generic Competencies

    Being the Voice of Children: Promotes evidence-based policy and public engagement that includes the voices of children and their communities
    Advancing Equality & Inclusion: Displays a commitment to ensuring everything we do considers the most deprived and marginalized children
    Building & Strengthening Partnerships: Promotes working with diverse partners as critical to delivery
    Child Rights: Promotes the rights of children in own work and in work with colleagues and peers

    Additional job responsibilities
    The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.
    Equal Opportunities
    The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures
    Child Safeguarding:
    We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.
    Safeguarding our Staff:
    The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy
    Health and Safety
    The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures

  • Programs Officer at Center for Justice (CJ)

    Job Title: Programs Officer
    Salary : Negotiable
    Education: MA in Human Rights Law, LLM in Human Rights, LLM in international law, LLM in Law, and LLB in Law at least 6 years of experience on human rights work.
    Place of Work : Head Office /Adama
    Deadline for Application ————– June 7, 2025
    About Center for Justice (CJ)
    Center for Justice (CJ) is the criminal justice civil society organization registered at the Federal Authority for Civil Society Organizations (ACSO). CJ is working to promote criminal justice system that uphold human rights for all and the rule of law.
    CJ is dedicated to:

    Make criminal justice system protect the rights of vulnerable populations,
    Promote humane and rehabilitative prison environments that align with efforts for environmental sustainability/ Green prison/,
    Provide legal aid services to the poor, women and other groups living in vulnerable situations to increase access to legal aid and assistance,
    Strengthen the work of correction and rehabilitation of prisoners, reintegration of prisoners to the community after serving their time in prison,
    Promoting non-custodial methods of punishment
    Monitor human rights in prisons and detention facilities, assist police detention facilities and prisons in adhering to relevant international human rights standards and promote democracy and peace.
    Run practical human rights programmes that enhance protection of prisoners ‘ rights and support reforms that accelerating crime prevention, criminal justice and the rule of law
    Enhance protection of human rights, the rule of law and the status of peace and an improved justice system

    Vision
    CJ aspires to see a peaceful, democratic and safe society where, the criminal justice system upholds human rights, the rule of law and imprisonment is used as a last resort
    Mission
    Our mission is to amplify and promote policies and practices that:

    Transform the justice ecosystem,
    Prioritize alternatives to imprisonment ,
    Uphold human rights and the rule of law,
    Champions effective and efficient rehabilitation and reintegration,
    Strive for sustainable peace and democratic participation

    We do this through research, campaign for change of attitude, service provision, community engagement, collaboration, capacity development and policy advocacy
    Key Responsibilities include

    Leading the overall programme works of CJ
    Building and maintain relationships with program participants.
    Developing and manage peer convening to strengthen relationships, share insights, and explore strategic/generative topics;
    Providing additional opportunities for learning, network-building, and collaboration.
    Managing and responding to requests for technical assistance, resources, connections, and guidance.
    Engaging outside partners to assist in documenting and sharing learning from CJ initiatives; provide periodic updates to the funders.
    Participating in planning and budgeting process
    Providing additional training, program management, and support to CJ’s initiatives.
    Formulating, organizing and monitoring inter-connected projects
    Leading and evaluating project managers and other staffs
    Developing and controlling deadlines, and activities
    Provide close and appropriate technical and managerial support for Senior project officers and other programme team
    Responsible for providing strategic and technical guidance, providing guidance on program planning and implementation, ensuring effective implementation of all activities and being proactive to address challenges, monitor and analyse the program environment and progress, using applicable monitoring and evaluation and risk management tools and advise on timely adjustments and corrective measures as necessary
    Responsible for the strategic planning and overall management of the program and reports to the Executive Director
    Ensure monitoring systems are in place and that project progress reviews are carried out regularly.
    Facilitate regular consultation with the project staffs, partners, community and government with aim of developing strategic and immediate responses to issues that may affect the smooth and speedy delivery of the project.
    Organize conference, workshops, panel discussion, training and experience sharing visits inter and intra regions for staffs and network member associations directly involved in the implementation of the project; identify possible bottlenecks or shortcomings in the implementation of the project and propose remedies to overcome the problems.
    Monitor and evaluate the effectiveness of CJ’s program/project implementing, with regular field and desk monitoring of the program activities
    Produce and share a monthly, quarterly report, plus an annual reports for Center for Justice, government and Donor of the program/project which highlighting key progress, achievements and challenges.
    Promote meaningful stakeholders participation and consultation at all stages of the project cycle (planning, implementation, Monitoring and evaluation )
    Develop concept notes and proposals
    Provide direction and guidance to the program team(s)/responsible parties.
    Advise Executive Director on new proposal development
    Enhance and maintain donor relationship and ensure timely reporting on the agreed deliverables
    Engage in assessments, strategic plan and research activities.
    Perform any other task as assigned by the Executive Director

    About You

    Job Requirements

    Proficiency in written and spoken English required. Proficiency in other local languages is preferred.
    Willingness and ability to travel in Ethiopia.
    Ability to work under pressure and effectively manage multiple tasks.
    Ability to work independently and as part of a team.
    Exhibits strong organizational skills.
    Communicates clearly, politely, and effectively
    Demonstrates excellent time-management skills

  • Project Manager, Aluminum Profiles Manufacturing at AMG Steel

    AMG Steel Factory is one of the leading steel manufacturers and supplier in Ethiopia established in 2010 G.C. The company has large market share in the supply of steel products specifically galvanized ribbed sheets, color coated profiles, corrugated sheets, nails, and other wire products. Now Our Company is in need of dedicated and eligible candidate for the following positions.
    Salary : Negotiable

    About You

    Education Level

    BSc or MSc in Engineering or related fields

    Experience

    5 years in related fields, preferably in managing projects or manufacturing operations of the respective areas

  • Project Manager, Glass manufacturing (Float Glass & container glass) at AMG Steel

    AMG Steel Factory is one of the leading steel manufacturers and supplier in Ethiopia established in 2010 G.C. The company has large market share in the supply of steel products specifically galvanized ribbed sheets, color coated profiles, corrugated sheets, nails, and other wire products. Now Our Company is in need of dedicated and eligible candidate for the following positions.
    Salary : Negotiable

    About You

    Education Level

    BSc or MSc in Engineering or related fields

    Experience

    5 years in related fields, preferably in managing projects or manufacturing operations of the respective areas

  • Mobile App Backend Developer at RA Ethiopia

    Job Description: Mobile App Backend Developer (Contract Position) | iOS Mobile App Developer
    We are looking for a highly skilled and motivated App Backend Developer (iOS App Developer) to join our team for an exciting new project with immense potential to make a significant impact in East Africa. This is a 3-month contract role, with the possibility of extension based on performance and project needs. You will have the unique opportunity to work alongside and learn from seasoned engineers and architects with experience at organizations like Google, Amazon, Samsung, DocuSign, and Dell.
    Why Join Us?
    Work on cutting-edge technology with an experienced team.
    Collaborate with and learn from engineers from Google, Amazon, Samsung, DocuSign, and Dell.
    Opportunity for contract extension based on performance.
    Gain exposure to industry-standard practices and processes.
    Duration: 3 months (with the possibility of extension)
    Location: Remote/Hybrid (depending on the candidate’s preference)
    Compensation: Competitive and based on experience
    Responsibilities:

    Design, develop, and maintain robust backend systems.
    Develop and optimize APIs for seamless integration with front-end and external services.
    Implement secure and scalable data storage and retrieval mechanisms.
    Collaborate with cross-functional teams to define and deliver project requirements.
    Troubleshoot and debug issues to ensure system stability and performance while delivering high-quality, reliable code.
    Conduct code reviews to ensure high-quality deliverables.
    Stay updated with industry best practices and emerging technologies.

    OR for iOS Mobile App Developer

    Develop, maintain, and enhance iOS applications with a focus on high-quality, user-friendly designs.
    Implement UI/UX designs in accordance with Apple’s Human Interface Guidelines.
    Integrate and optimize APIs for seamless interaction with backend systems.
    Write clean, efficient, and maintainable code using Swift and SwiftUI.
    Optimize application performance, memory usage, and responsiveness.
    Troubleshoot and debug issues to ensure a smooth user experience.
    Collaborate closely with designers, backend developers, and stakeholders to meet project goals.
    Stay current with emerging iOS trends and technologies to incorporate them into development.

    About You

    Required Skills and Qualifications:

    Proven experience as a Backend Developer or in a similar role.
    Proficiency in backend frameworks and languages such as Node.js, Python, or Java, or Go.
    Experience with RESTful APIs.
    Strong understanding of database design and management (SQL and NoSQL databases).
    Hands-on experience integrating and managing payment gateways such as Telebirr, Chapa, Sentimpay, etc ensuring secure, scalable, and efficient transaction processing in backend systems.
    Hands-on experience with cloud platforms (AWS, Google Cloud, or Azure).
    Knowledge of CI/CD pipelines and deployment processes.
    Experience with version control systems like Git.
    Experience with containerization technologies (e.g., Docker, Kubernetes) is a plus.
    Understanding of security best practices, including authentication and authorization mechanisms.

    OR for iOS Mobile App Developer

    Proven experience in developing iOS applications with Swift.
    Strong understanding of iOS SDK, Xcode, and associated tools.
    Experience with iOS frameworks like Core Animation, Core Location, and Swift Data.
    Familiarity with UIKit and/or SwiftUI for UI development.
    Experience with RESTful APIs or GraphQL for data integration.
    Strong debugging and performance optimization skills, including memory management.
    Familiarity with third-party libraries and tools such as Realm, Lottie or Firebase.
    Experience with version control systems, particularly Git.
    Experience with payment control systems, particularly Git.

    Additional Skills:

    Experience integrating mobile payment systems such as Telebirr, Sentimpay, Chapa, or similar APIs into iOS applications, ensuring secure and seamless transaction workflows.
    Knowledge of Kotlin Multiplatform (KMP) and testing tools like XCTest and UI automation frameworks is a plus.

    Behavioral Qualities:

    Self-motivated: Able to work independently and take initiative. | Takes ownership of tasks and delivers on time.
    Attention to detail: Delivering high-quality and reliable code. | Ensures pixel-perfect UI implementation and reliable functionality.
    Collaborative mindset: Willing to work closely with a diverse team of engineers and stakeholders. | Works effectively with cross-functional teams.
    Problem-solving attitude: Proactively addressing challenges and finding solutions. | Proactively addresses challenges with innovative solutions.

  • Customer Service Manager I-Meti Branch/Yeri Outlet at Dashen Bank S.C

    Customer Service Manager I-Meti Branch/Yeri Outlet
    Vacancy Details
    Vacancy Number: DB_EX/JD/010/25
    Vacancy Posting End Date: 10/06/2025
    Job Summary

    The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

    About You

    Academic and Professional Qualifications

    Bachelor degree in a business related field e.g. accounting, management, economics, business administration

    Experience

    Minimum of Six (6) years of banking experience

    Technical Competencies

    Understands the basic mechanisms of general financial products and services.
    Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
    Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
    Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
    Project management skills.

    Behavioral Competencies

    Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organisational objectives.
    Ability to lead, influence and drive change initiatives in support of business strategies within the branch.
    Strong business acumen.
    Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.
    Strong interpersonal skills and ability to relate with and manage multi-cultural teams.
    Strong expertise in strategic management project planning and budgeting, resource management, implementation as well as monitoring and evaluation.
    Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
    Strategic thinking and problem-solving skills.
    Analytical and creative thinking skills.
    Strong persuasion and negotiation skills.
    Good customer relationship management skills (internal and external customers)
    Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
    Effective stakeholder management.

    Place Of Work
    Meti Branch/Yeri Outlet

  • Customer Service Manager I-Gecha Branch at Dashen Bank S.C

    Customer Service Manager I-Gecha Branch
    Vacancy Details
    Vacancy Number: DB_EX/JD/011/25
    Vacancy Posting End Date: 10/06/2025
    Job Summary

    The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

    About You

    Academic and Professional Qualifications

    Bachelor degree in a business related field e.g. accounting, management, economics, business administration

    Experience

    Minimum of Six (6) years of banking experience

    Technical Competencies

    Understands the basic mechanisms of general financial products and services.
    Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
    Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
    Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
    Project management skills.

    Behavioral Competencies

    Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organisational objectives.
    Ability to lead, influence and drive change initiatives in support of business strategies within the branch.
    Strong business acumen.
    Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.
    Strong interpersonal skills and ability to relate with and manage multi-cultural teams.
    Strong expertise in strategic management project planning and budgeting, resource management, implementation as well as monitoring and evaluation.
    Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
    Strategic thinking and problem-solving skills.
    Analytical and creative thinking skills.
    Strong persuasion and negotiation skills.
    Good customer relationship management skills (internal and external customers)
    Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
    Effective stakeholder management.

    Place Of Work
    Gecha Branch

  • Commercial Services & Support Coordinator at United Beverages Share Company

    The Commercial Services & Support Coordinator plays a vital role in supporting the financial and administrative operations of the Commercial Division. This position is responsible for managing payment processes, handling settlements, overseeing budget tracking, and resolving distributor claims. This role requires close collaboration with the Finance team, Sales & Marketing, and external distributors to ensure accuracy, transparency, and compliance in all financial activities.
    Key Activities

    Payment Processing:
    Process and submit payment requests from the Sales & Marketing teams, ensuring all required documentation is complete and aligned with internal financial policies.
    Settlement Management:
    Oversee the settlement of expenses related to field sales team operations and marketing activities, working closely with the Finance team to ensure timely and accurate reconciliation.
    Distributor Claims Handling:
    Receive, verify, and process distributor claims related to promotional activations, ensuring proper validation and approval workflows are followed.
    Budget Monitoring:
    Conduct monthly reconciliations of Sales & Marketing budgets with Finance, investigate and justify any variances.
    Reporting:
    Track and report on budget utilization, outstanding payments, and the progress of claim settlements to relevant stakeholders.
    Distributor Coordination:
    Serve as the main point of contact for distributors on financial claims, providing timely responses and resolving discrepancies or documentation issues.
    Documentation & Compliance:
    Maintain accurate financial records and ensure all documentation is audit-ready, supporting internal and external compliance requirements.

    About You

    Bachelor’s degree in accounting, Management, or related fields
    At least +1 years’ experience in Sales Administration in FMCG company
    Good Attention to detail
    Strong communication and interpersonal skills.
    Proficiency in Microsoft Office and data entry software.
    Able to Work under pressure.

  • Customer Care Associate at EthioChicken

    BACKGROUND:
    EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. We are a rapidly growing Company that believes in investing in our employees and offers them opportunities for career advancement. EthioChicken is an Ethiopian based company.
    Our Vision:
    Our vision is to provide one chicken per person per year through smallholder farmers.
    Our purpose:
    Our purpose is making farmers of Ethiopia healthier and wealthier
    Job Summary:
    The Customer Care associate is responsible for providing exceptional customer service to EthioChicken customers, addressing their inquiries, resolving complaints, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to customer satisfaction. The Customer Care associate will adhere to the established Customer Care Call Center processes and utilize the provided tools and resources effectively.
    Key Responsibilities

    Receive and professionally handle incoming customer calls.
    Greet customers, collect necessary information (Customer ID, name, contact details), and retrieve customer history from the system.
    Actively listen to customer concerns and inquiries and accurately record details in the designated tracking system (Appsheet).
    Provide initial responses to customers, assign query/complaint numbers, and clearly communicate next steps and expected timelines.
    Refer customer issues to the appropriate department (Logistics, Finance, ASM, RSM/NSM etc..) according to established protocols.
    Follow up with relevant departments/personnel to ensure timely resolution of customer issues.
    Provide regular updates (at least every two days) to customers on the status of their complaints.
    Proactively identify and escalate unresolved issues according to established escalation procedures.
    Confirm issue resolution with the department responsible and inform the customer of the resolution and Close resolved complaints/queries in the tracking system.
    Maintain accurate and up-to-date records of all customer interactions in the tracking system.
    Adhere to company policies and standards.
    Utilize provided tools and resources effectively (SharePoint-based Excel tracker, phone line, contact sheets, terms and conditions).

    About You

    Qualifications

    Bachelor’s degree in Sales and Marketing, Management or related fields
    0–1-year Experience in customer service is preferable
    Excellent verbal and written communication skills in English, Amharic and Tigrigna
    Proficiency in using computer systems and Microsoft Office application