Job Region: Moka

Vous piloterez une équipe support répartie entre Maurice et la Tunisie. Vous organiserez le Support Desk (suivi des tickets, priorisation, qualification, escalades, coordination interne) et serez en contact direct avec les clients pour garantir la qualité de service..
 
Dans le cadre du développement de notre activité Support Desk, nous recherchons un Responsable Support Desk IT basé à l’île Maurice.Ce poste s’adresse à un profil à la fois managerial et technique, capable de piloter une équipe support, d’organiser l’activité quotidienne et de maintenir un haut niveau de qualité de service auprès de nos clients.Votre rôle consistera notamment à :Manager, accompagner et faire monter en compétence l’équipe support ;Organiser la répartition et le suivi des tickets ;Qualifier les incidents et demandes utilisateurs ;Gérer les priorités, les urgences et les escalades ;Apporter un appui technique à l’équipe lorsque nécessaire ;Suivre les indicateurs de performance et la qualité de service ;Participer aux points clients et aux comités de pilotage ;Contribuer à la structuration et à l’amélioration continue du Support Desk.Profil recherchéNous recherchons un manager de terrain, capable de créer un cadre clair, de fédérer une équipe et de piloter une activité support en relation étroite avec les clients.Vous disposez d’une bonne culture IT et vous êtes capable de comprendre les problématiques techniques rencontrées par les utilisateurs. Vous pouvez également intervenir ponctuellement sur certains tickets ou aider l’équipe à qualifier les incidents.Vous avez idéalement une expérience dans un environnement helpdesk, service desk, support IT ou infogérance, avec une première expérience réussie en management d’équipe.Compétences attenduesBonne connaissance des environnements IT utilisateurs ;Expérience en gestion de tickets et suivi d’incidents ;Capacité à organiser une équipe support ;Bonne gestion des priorités et des escalades ;Aisance dans la relation client ;Capacité à présenter des suivis d’activité ou comités de pilotage ;Leadership, rigueur, sens du service et esprit d’équipe ;Bonne communication en français. L’anglais serait un plus.

The Lab Building, Vivea Business Park, Moka, MAURITIUS

Phone: 0434 08 21

Apply Via:

recrutement@digital4b.fr

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Principales missions de la fonctionPréparer, saisir, suivre et/ou pointer les dossiers qui lui sont assigné(e) Traiter tout type de demande et/ou courrier Alerter sa hiérarchie et/ou les différents services sur des points impactant son activité et possiblement celle de son département ou de l’organisation Saisir et mettre en forme les documents, les transmettre et les classer/archiver Suivre la facturation Refacture le fret aux RAs pour les transitaires Remonter d’éventuels problèmes à son responsable hiérarchique Editer les factures commerciales et validation de son hierarchie Suivi des alertes et des commandes dans l’outil de TrackingUtiliser le système d’information Communique avec les RAs (notamment les responsables logistiques)Editer les factures Proforma/ les devis Effectuer les commandes auprès des fournisseursRéserver les disponibilités sur les navires Coordonner les différents prestataires pour respecter les délais contractuels avec le Suivre l’acheminement des marchandises pour pouvoir communiquer aux clients des délais Faire les demandes d’inspection et fournir les documents finaux aux organismes (Factures, B/Ls, etc) Organiser le transport avec les transitaires Envoyer les documents finaux aux clients pour importation et paiement des matérielsContrôler les factures et suivre les dossiers clos Valider les factures pour paiements aux fournisseurs Etre l’interface privilégiée des clients internes ou externes (Clients directs, représentations africaines, Bus, comptabilité, Trésorerie, etc) Contacts avec les fournisseurs et les prestataires (logistiques et autres)Gérer les spécificités de chaque client Communiquer avec les autres assistants logistiques Communiquer avec le service commercial Et toute autre demande de la société  Norme de conduiteOrganisé(e)et rigoureux(se). Vous pouvez vous appuyer sur vos capacités d’analyse et de synthèse pour gérer les priorités. Faire preuve de rapidité et de réactivité Travail en équipeExcellent communicant, à l’écoute et disponible   Avoir des qualités relationnelles, une ouverture et un esprit d’équipe pour assurer une cohésion permanente entredes intérêts parfois contradictoiresQualification & ExpérienceBaccalauréat  Expérience de 3 à 5 ans minimum dans un métier équivalent Maîtrise des outils de bureautique : Word, Excel, Power Point (Bon niveau exigé) Maîtrise de l’anglais technique Connaissance du commerce international est un plusUne expérience dans les métiers de la distribution d’équipements de travaux publics est un plus

Vivea Business Park, 2nd Floor, Les Fascines Building, Block B, St Pierre, Mauritius

Phone: –

Apply Via:

mitali.murugan@neemba.com

Dans le cadre de son développement, AT.io (Mauritius) Limited recherche un(e) Responsable Marketing & Communication pour piloter notre stratégie de visibilité et accompagner notre croissance sur des marchés en pleine évolution.
 
Stratégie & analyseAnalyser le marché, suivre les tendances et identifier de nouvelles opportunités de croissanceAssurer une veille concurrentielle active et recommander des ajustements stratégiquesPiloter le positionnement des offres et contribuer à la politique tarifaireMarketing opérationnelConcevoir, planifier et déployer des campagnes marketing (lancements produits, promotions, événements)Gérer et optimiser le budget marketing & communicationMesurer la performance des actions menées et proposer des axes d’amélioratioCommunication & image de marqueDévelopper des supports de communication innovants (print & digital)Superviser la création de contenus (réseaux sociaux, site web, campagnes digitales)Renforcer la visibilité et l’attractivité des marques représentéesPilotage & coordinationCoordonner les prestataires et partenaires (agences, imprimeurs, fournisseurs)Animer les projets marketing en transversal avec les équipes internesSuivre les indicateurs clés : ventes, stocks, satisfaction client

591 rue Bréard, Bagatelle, 80833, Moka, Mauritius

Phone: 401 2222

Apply Via:

Nous renforçons nos équipes et recherchons des Superviseurs Télévente expérimentés pour accompagner notre croissance.
 
Savoir-faire : Savoir monter en compétence une équipe de conseillers commerciaux/clients Assimiler les connaissances techniques liées à la gestion d’une production aussi bien en termes d’animation, de gestion de suivi des objectifs, que de gestion et suivi des hommes Etre capable d’animer, motiver et fédérer une équipe  Savoir diffuser clairement les messages ou consignes transmises par son hiérarchique Maitriser les outils informatiques de bureautique (WORD, EXCEL…) Savoir être : Avoir un comportement exemplaire Etre un leader naturel Etre à l’écoute et savoir faire preuve de pédagogie Disposer de bonne capacité d’adaptation  Etre un bon animateur1 an au minimum dans la supervisionN’hésitez pas à nous contacter au 800 20 22  Notre équipe de Recrutement sera ravie de vous accueillir

Mahatma Gandhi Avenue , Moka, Moka, Mauritius

Phone: 4038106/57580446

Apply Via:

recrutement@eurocrm.mu

The role involves identifying suspicious activity, managing duplicate and VIP accounts, supporting customer payment and KYC queries within SLAs, and collaborating closely with Customer Operations while ensuring compliance with responsible gambling and regulatory requirements.
 
Job DescriptionReview new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to concerned parties.Chargeback defence, highlighting any observations made during this processPerform on-going due diligence review for customer card or personal details changesPrimary Manual Payments approvals for chaps & transfersManage duplicate accounts and ensure terms and conditions are adhered tooOmnichannel fraud screeningScreen and approve withdrawalsInitial review of missing payments queries, escalating when it’s not user error/ARN relatedAssisting with ad hoc fraud queries or department requirementsProviding responses to customers payment related/KYC emails within the departments SLA’sValidate customers (where required) by gathering all KYC documents and in line with proceduresWhitelisting devices and review of any linked accountsReviewing Iovation related user queries, email alerts and daily breaches on device countCompleting potential VIP account checks in line with the policyWork closely with Customer Operations providing support when needed through multiple channelsUphold Company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and proceduresMonitor transactions and report any observations madeKeep up to date with fraud trends and patternsManage accounts’ financial evolution and changes in patterns with the view of mitigating risks and improve potential valueConducting outbound callsQualificationsExperience within a customer service environment and/or fraud analysisRelevant experience within an online environment either with an operator or payments company or other relevant companyExperience of working to strict fraud prevention related goals and objectivesExperience of working with other operational departmentsBasic Microsoft officeRelevant qualifications would be a distinct advantage Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself You’ll get a competitive salary combined with some great benefits. Wellbeing@Rank is important… From hybrid & flexible working hours and colleague support networks to menopause support and weekly PepTalks, we’re here for you. We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you WORK, WIN and GROW with us. Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe. From pensions to bonus schemes, and private medical insurance to life insurance – we’ve got you covered.  *Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location. We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates. If you need any adjustments as part of your application or interview, please let us know.#Interactive

Level 7, Block B, Nexera Technology Park Tower, Cote D’Or Technopole, Moka, Ebene, Mauritius

Phone: 4021984

Apply Via:

recruit@rank.com

ER Agri Limited is looking for a dynamic and experienced Payroll Operations Specialist to join our team within the Agri cluster.
 
Duties & Responsibilities: Maintain employee and standard payroll data in the payroll system, including approved changes for each pay runProcess daily payroll entries after verifying documentation from Operations Officers and Payroll & Administrative OfficersProcess computerized payroll and support payroll quality control activitiesEnsure employee pay is calculated correctly and paid accurately and on timeVerify all payments, including bonuses, through parallel checks for specific worker categoriesDistribute required payroll documentation to operations teams (e.g. annual wage returns)Assist with calculating and maintaining employee leave entitlement dataHandle employee enquiries related to remuneration and payroll mattersMaintain up‑to‑date personnel and payroll recordsEnsure confidentiality of all sensitive payroll and employee informationPrepare ad‑hoc payroll reports, queries, and conduct audits to ensure data integrityReview payroll accounting practices and recommend improvementsEstablish and maintain payroll work assignments and processing schedulesSupport the preparation and implementation of new payroll systems for ER AgriAssist with ad‑hoc projects as assigned from time to timePrepare Onboarding documents, including drafting employee contracts, and create and maintain accurate employee personnel files.Act as the first point of contact for employees, addressing work and personal issues, and ensuring a positive working environment.                                                 Assist in managing disciplinary matters and handling employee grievances in coordination with Senior People Operations Specialist.                                   Assist with the implementation and monitoring of health and safety activities, ensuring compliance with relevant laws and company standards.                               Organise and ensure that Health & Safety meetings are conducted every two months. Update committee members, prepare meeting minutes, and ensure minutes are sent within a timeframe in compliance with legal requirements. Assist in follow up meetings with operation team.                                           Organise and coordinate employee welfare activities, including birthday celebrations, team-building events, recognition ceremonies, and end-of-year parties.                  Support people operations initiatives to keep employees engaged, including regular communication, internal newsletters, and employee feedback mechanisms.Prepare monthly and quarterly dashboards for headcount, recruitment, training, and absenteeism.                                                Support in people operations data collection for salary surveys, group projects, and strategic initiatives.                                                     Promote participation in Group activities (team building, corporate social responsibility projects).                                                     Assist the Senior People Operations Specialist in preparing documents and reports for cluster-wide people operations meetings and management steering committees.                                                                                                                  Profile & Experience: Higher School Certificate with a diploma/degree in Administration.Minimum 3 years of experience in a payroll and/or accounting position will constitute an advantage.Dynamic, motivated with excellent administration skills coupled with a high level of integrity.Able to effectively handle multiple priorities, organise workload and meet deadlines.Must have excellent communication skills in French and English (written and oral).Maximum attention to detail, analytical thinking, and presentation skills.Ability to provide, present, and interpret data clearly and precisely.Solid organization skills, including multi-tasking and time-management.Self-motivated with ability to work effectively both independently and in a team-based environment.Any equivalent combination of education and experience. Working Hours: Monday – Friday: 07:00 – 16:00 & Saturday 07:00 – 12:00 (During crop season from July to December)

ER House, Vivéa Business Park, Moka, Mauritius, Moka, Mauritius

Phone: 404 9500

Apply Via:

info@enl.mu

Field Good Fresh Foods Limited is currently looking for an experienced and dynamic Sales Specialist to expand our footprint in the HORECA sector. This is a key role for someone with a strong sales background who can drive business growth by building strong relationships and closing deals.
 
Key Responsibilities:Develop and execute the company`s sales target & strategies to drive growth in the HORECA sector.Identify and target new business opportunities within the hospitality industry, including hotels, restaurants, and catering services.Build and maintain strong, long-lasting relationships with our existing & potential clients.Act as a point of contact for clients to address issues and providing solutions.Assist in the marketing strategy of the company by developing marketing campaigns.Present and promote company products and services to clients.Participate in local events, trade fairs to promote and showcase company products.Negotiate contracts and close deals to achieve the company`s sales target.Provide market feedback to help refine product offerings and marketing strategies.Stay updated with market trends, competitors, and customer needs to maintain a competitive edge.Regularly visit clients to provide support and ensure customer satisfaction.Collaborate with internal teams to ensure a seamless customer experience.Prepare and present regular sales reports, including performance analysis, revenue growth and client satisfaction metrics.Assist in the budgeting exercise for the HORECA sector.Job Requirements:Holder of a Bachelor`s Degree in Marketing, Sales or any other similar qualification.Proven experience in sales within the HORECA sector (minimum 3-5 years).Excellent communication, negotiation & persuasion skills.Proactive, customer-oriented & problem-solving skills.Self-motivated, with the ability to work independently and in a team environment.Strong understanding of customer needs in the food and beverage industry.Holder of a valid driving license.Proficient in MS office tools & other CRM tools.Ability to work under pressure and meet tight deadlines.

ER House, Vivéa Business Park, Moka, Mauritius, Moka, Mauritius

Phone: 404 9500

Apply Via:

info@enl.mu

• Provide HR/Administrative support to the people and culture department
 
Assist the team with the recruitment and selection processAssist the team with time and attendance management  Responsible for coordinating welfare activitiesMaintaining and updating proper records of employee data including scanning, copying and filing HR documentsEnsure that HR matters are dealt with in a timely manner Qualifications and Experience Degree in Management/Human Resources Management or related fieldMinimum of 2-3 years of experience in the HR fieldProficient in MS office tools and HRISGood communication and interpersonal skillsTeam PlayerStrong organisation skills What we offer Competitive SalaryProvision of medical insurance upon successful probation periodProvision of private pension scheme

E Cavell Street, P Louis, Port Louis, Mauritius

Phone: 212 8383

Apply Via:

hra@senatorclub-mu.com

The Senior Management Accountant – Line of Business is responsible for delivering financial reporting, analysis and insights to support strategic decision-making across assigned business segments.
 
Rank Interactive, the digital arm of The Rank Group, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.With offices in the UK, Gibraltar, Mauritius and South Africa while being part of a Rank Group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.Joining our high-performing and inclusive culture, you’ll instantly become part of a team supporting our customer-facing initiatives.The Senior Management Accountant – Line of Business is responsible for delivering financial reporting, analysis and insights to support strategic decision-making across assigned business segments.Reporting to the Financial Controller, the role partners closely with operational leadership to monitor financial performance, manage forecasting cycles and provide commercial insights that drive profitability and operational efficiency.The role also provides leadership within the management accounts team and ensures high-quality financial governance, reporting accuracy and continuous improvement of finance processes supporting the Line of Business.Main Accountabilities & Responsibilities:Financial Reporting & Performance AnalysisPrepare and review monthly management accounts for assigned Lines of Business.Analyse revenue, cost drivers and profitability trends across business segments.Deliver insightful variance analysis against budget, forecast and prior periods.Produce performance packs and financial dashboards for senior leadership.Budgeting & ForecastingLead the budgeting and forecasting processes for assigned business units.Work closely with operational stakeholders to develop accurate forecasts.Monitor performance against budgets and identify risks or opportunities.Provide scenario modelling and financial projections to support business decisions.Business PartneringAct as a finance partner to operational leaders and business stakeholders.Provide financial insights to support strategic initiatives and operational improvements.Translate financial data into actionable recommendations.Support decision-making around investments, cost optimisation and revenue initiatives.Governance & Financial ControlsEnsure strong financial controls and adherence to internal policies.Maintain robust balance sheet reconciliations and reporting accuracy.Support implementation of best practices within the shared services finance model.Identify risks and recommend improvements to financial processes.People Management & LeadershipManage and develop members of the management accounting team.Allocate workload and ensure timely delivery of reporting outputs.Provide technical guidance and mentorship to team members.Support recruitment, performance management and development planning.Stakeholder EngagementPresent financial performance insights to senior management and business leaders.Collaborate with central finance teams, FP&A and shared services.Support strategic planning and operational initiatives across the Line of Business.What’s needed for success – Experience & Qualifications:Fully qualified ACA / ACCA / CIMA (or equivalent).Minimum 5 years’ experience in management accounting, FP&A or business partnering roles.Strong commercial acumen and financial analysis skills.Proven ability to support budgeting, forecasting and performance management.Experience working in multi-entity or shared services environments preferred.Strong stakeholder management and communication skills.Demonstrated people management capability. Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourselfYou’ll get a competitive salary combined with some great benefits.Wellbeing@Rank is important… From hybrid & flexible working hours and colleague support networks to menopause support and weekly PepTalks, we’re here for you.We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you WORK, WIN and GROW with us.Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.From pensions to bonus schemes, and private medical insurance to life insurance – we’ve got you covered. *Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates. If you need any adjustments as part of your application or interview, please let us know.

Level 7, Block B, Nexera Technology Park Tower, Cote D’Or Technopole, Moka, Ebene, Mauritius

Phone: 4021984

Apply Via:

recruit@rank.com

This role supports the Digital business and as a Senior BI Analyst, you will work on a diverse range of projects, providing insightful and actionable analyses to support recommendations on commercial decisions.
 
This role sits within our centralised Analytics department. Our mission is to provide insight relative to Marketing, Customer Insights, Safer Gambling and establish a strong culture of data-driven decision making in our organisation’s strategy. This role supports the Digital business and as a Senior BI Analyst, you will work on a diverse range of projects, providing insightful and actionable analyses to support recommendations on commercial decisions, on areas such as acquisition, CRM and loyalty programs, cross-sell strategies, churn and customer behaviour. Main Accountabilities & Responsibilities:Customer InsightsInterpret and analyse a suite of daily, weekly, and monthly dashboards to identify key trends, opportunities, and risks across the business.Targeted Analytics for CRM Campaigns: Deliver deep-dive performance analysis across CRM journeys (email, SMS, direct mail).Provide segment-level analysis to guide targeting, cadence, and channel mix decisions.Evaluate uplift, conversion, and retention metrics to influence future planning.CRM Campaign Testing & Experimentation Support test design and control group methodologies for CRM campaigns.Interpret results of control group experiments to inform strategic rollouts.Standardised reporting and ROI analysisEnsuring a test and control culture to statistically prove success of campaigns and promotional activities. Determining key success criteria and providing independent measurement of ROI on business activities.Stakeholder engagementBuild and maintain close working relationships with key stakeholders across Marketing, CRM and Commercial teams. Present analytical findings and collaborate on strategies to drive business performance.Champion customer centricityAdvocate for a customer-centric approach throughout the organization, driving commercial and ROI-focused decisions that prioritize both customer satisfaction and player protection.MentorshipProvide guidance and mentorship to junior analysts within the team.Ad-hoc analysisProviding ad hoc analysis to support various business departments, providing clear and actionable insights that contribute to strategic decision-making. What’s needed for success – Experience & Qualifications Qualifications / Experience Graduate and/or postgraduate degree in a relevant discipline (e.g. STEM, Maths, Statistics, Physics but not exclusively) or equivalent experience.More than 3 years working experience in an analytical role, preferably within the gambling or gaming industry. Proficient in SQL and one or more of the following: Python, R, SAS Knowledge of Data visualisation software, Power BI preferrableProven ability to analyse large sets and translate them into insights and actionable business recommendationsStrong communication, collaboration, and presentation skills, with the ability to convey complex information to a variety of stakeholders Personal Qualities Strong problem-solving skills with a keen attention to detail.Strategic thinker with the ability to be tactically responsive to changing business needs. Confidence in analysing and interpreting complex data, providing clarity in discussions to achieve resolutions. Ability to present a credible and positive image both internally and externally. What will you get in return?Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself.  Wellbeing@Rank is important… From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.  Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  From pensions to bonus schemes, and private medical insurance to life insurance – we’ve got you covered. *Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.    The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

Level 7, Block B, Nexera Technology Park Tower, Cote D’Or Technopole, Moka, Ebene, Mauritius

Phone: 4021984

Apply Via:

recruit@rank.com