Company: BlueWave New Energy Technology Nigeria Company Limited
Location: Lagos
Job Type: Full Time , Onsite
Apply Before: 2026-08-03
Job Description
Department
Sales Department / Call Centre
Reports To
Telesales Supervisor / Sales Manager
Main Objective
Convert sales leads into orders through telephone calls and WhatsApp follow-up
This is a sales position, not a general customer-service role. The successful candidate will be responsible for individual sales and conversion targets.
Key Responsibilities
Outbound Sales Calls
Call potential customers from company-provided lead lists.
Contact customers generated through advertising, social media, retail stores, exhibitions, referrals, and dealer channels.
Identify customers’ power problems, product requirements, budgets, and expected purchase timelines.
Introduce BlueWave inverters, lithium batteries, portable power stations, and solar energy storage solutions.
Professionally handle customer questions and objections.
Customer Needs Assessment
During each call, the Telesales Officer should identify:
Whether the customer is a residential user, commercial customer, installer, or dealer.
Whether the customer currently uses grid power, a generator, solar power, or another energy source.
Whether the customer’s main problem is power outages, high diesel costs, high electricity bills, or insufficient backup power.
Whether the customer requires equipment only, installation services, or an installment-payment plan.
The customer’s budget, decision-maker, location, and expected purchase date.
Lead Conversion
Follow up consistently with interested customers.
Send product information, quotations, photos, videos, and payment details.
Arrange customer visits to the office, showroom, or project site.
Refer engineering customers to the appropriate sales engineer for load assessment or site inspection.
Encourage customers to pay a deposit, down payment, or full payment.
Follow up with customers who have not purchased and record the reason for non-conversion.
Maintain a clear next action for every active customer.
WhatsApp Sales Follow-Up
Send approved product information and quotations through WhatsApp.
Maintain professional and organized customer communication.
Follow up according to the customer’s buying stage.
Share approved promotional offers, financing information, and energy solutions.
Avoid excessive or unplanned messages that may disturb customers.
Customer Data and CRM Management
Record every customer call, requirement, objection, and follow-up action in the CRM system or approved company tracking sheet.
Correctly classify each customer under the appropriate sales stage:
New Lead → Contacted → Qualified Requirement → Quotation Sent → Appointment Booked → Awaiting Payment → Sold → Follow-Up Later / Invalid
Ensure customer records are complete, accurate, and traceable.
Submit daily telesales reports.
Protect all company and customer information.
Customer Retention and Repeat Sales
Conduct customer satisfaction follow-up after purchase.
Identify additional product, battery expansion, or upgrade requirements.
Encourage customer referrals and repeat purchases.
Refer technical complaints to the technical support or after-sales department.
Follow up to confirm that reported issues have been properly resolved.
Qualifications and Requirements
Minimum Requirements
OND, HND, or Bachelor’s degree.
Previous experience in telesales, call-centre operations, customer service, or direct sales.
Ability to use telephone systems, WhatsApp, Excel, CRM software, and basic office applications.
Clear, polite, confident, and persuasive communication skills.
Ability to work under sales targets, call-volume targets, and conversion-rate targets.
Must be available to work on-site in Lagos.
Strong customer follow-up and record-keeping ability.
Preferred Experience
Candidates with experience in any of the following industries will have an advantage:
Solar energy, inverters, lithium batteries, or energy storage
Consumer electronics, mobile phones, or home appliances
Real estate, insurance, financial services, or installment-payment businesses
E-commerce, call-centre sales, or fast-moving consumer goods
B2B dealer development or commercial project sales
Required Personal Qualities
Comfortable making frequent sales calls.
Able to remain confident after customer rejection.
Able to identify genuine purchasing interest quickly.
Skilled at asking relevant questions rather than only reading a sales script.
Strong follow-up discipline and closing mindset.
Honest, punctual, responsible, and target-driven.
Able to take ownership of assigned leads and sales results.
Key Performance Indicators
KPI
Minimum Standard
Daily outbound calls
At least 80
Daily meaningful customer conversations
At least 25
Daily new qualified leads
At least 8
Customer-record completion rate
At least 95%
On-time quotation follow-up rate
At least 95%
Qualified lead conversion rate
At least 6%
Customer appointments or visits
Based on monthly target
Personal sales revenue
Based on monthly sales target
Definition of a Meaningful Customer Conversation
The following do not count as meaningful conversations:
The call was not answered.
The customer immediately ended the call.
The telephone number was incorrect.
The officer did not assess the customer’s needs.
No next follow-up action was agreed or recorded.
A meaningful customer conversation must include:
Confirmation of the customer’s identity.
Identification of the customer’s basic requirement.
Assessment of the customer’s level of interest.
Agreement on the next action.
Complete recording of the conversation.
Compensation and Career Development
BlueWave offers:
Basic salary
Sales commission
Monthly performance incentives
Product and sales training
Career-development opportunities
Career Path
Telesales Officer → Senior Telesales Officer → Telesales Team Leader → Telesales Supervisor → Call Centre Manager
Employment and Compliance Requirements
Customer information must be treated as confidential.
Company leads must not be transferred, deleted, copied, or used for personal business.
Employees must not offer unauthorized prices, discounts, credit terms, or commitments.
False call records, fake customer leads, and false sales reports are prohibited.
All customer communication and follow-up activity must be recorded.
Employees must comply with company sales procedures, pricing policies, and reporting requirements.
How to Apply
Interested and qualified candidates should forward the below to: hr@bluewave.top using the position as subject of email. Applicants should submit: Updated CV Current residential address Details of telesales or relevant sales experience Products previously sold and personal sales achievements Earliest available starting date
Build your CV for free. Download in different templates.
Source: MyJobMag