Job purpose:
To manage and deliver an effective, secure and resilient Necsa Group’s ICT Infrastructure
Key Performance Areas
IT Infrastructure Management
Manage the provision of hardware and software systems ensuring maximum security, reliability, and availability.
Develop and implement an ITC Infrastructure Strategy that is it is fit-for-purpose and will enable business performance.
Develop an Asset Management Plan, and its Life Cycle (procurement, deployment, maintenance and disposal) in line with the corporate Asset Management Policies.
Develop the information and technical enterprise architecture and ensure that it is in line with best practices.
Develop and implement ICT Infrastructure standards, guidelines and operational procedures in line with best practices & legislative requirements.
Develop and implement the digital transformation plan.
Implement a plan to enable the organisation to integrate and deliver new innovative business services through user-friendly and smart methodologies.
Maintain all documentation for deployment, maintenance, upgrades, and problem-resolution activities & licensing.
Transform and Consolidate the ICT Infrastructure Service to the point where it can deliver a single seamless quality service across the Group.
Liaise with other functional managers and stakeholders to align Infrastructure Services with other processes and promote collaborative teamwork.
Project Management
Manage the implementation of ICT infrastructure projects.
Ensure that the projects are delivered on time, within budget and meet the required quality requirements.
Provide meaningful support to the business and ensure that Information Technology is fully leveraged as an enabler.
Develop and manage a continuous service improvement plan for IT in relation to the current trends and ensure continuous improvement in the service delivered
Ensure that ICT Infrastructure, solutions and systems are sourced and available as and when required by the business.
Ensure Disaster Recovery, Business Continuity & Change controls are in place
Monitor & provide progress reports as well as period Reports on all matters of the portfolio
Risk & Change Management
Manage & Monitor systems access, review event logs, and report all suspicious activities.
Ensure that a change control plan is implemented and that all processes are adhered to.
Ensure disaster recovery and business continuity for the Infrastructure Service.
Implement SHEQ requirements and ensure compliance.
Ensure implementation and closure of all ICT infrastructure audit findings.
Financial Sustainability & Recovery
Compile the ICT Infrastructure budget annually in line with business requirements and present it for approval by management,
Manage infrastructure finance and procurement in line with IT Operational Plan against approved budget.
Report on it monthly so as to ensure adherence to the approved budget.
Manage cost recoveries for services rendered to internal and external clients.
People Management
Ensure that all staff is trained, skilled and that their expertise is optimally applied so as to ensure a positive and productive working environment with healthy staff morale.
Grow, mentor and upskill the team on technical and management skills.
Communicate department goals and procedures to team members.
Identify and resolve team conflict and eliminate challenges & obstacles affecting performance and morale.
Carry out ongoing personnel management exercises to measure the set output and deliverables in line with Necsa Performance Management (contract & policy).
Requirements
KEY COMPETENCIES (Job Specific and Behavioural)
Managing technical Team.
Ability to work under pressure.
Change Management.
Team player.
KEY KNOWLEDGE & SKILLS
Be able to coordinate the operations of an organization’s IT infrastructure unit to achieve set objectives.
In-depth knowledge of servers and networks and both hard and software & IT security.
Understanding of ICT governance frameworks and quality standards e.g. COBIT, ITIL & ISO standards.
QUALIFICATIONS AND EXPERIENCE
A National Diploma or Degree in IT related field
6-8 years’ experience in an ICT environment of which three years should have been at the senior level with a proven track record of maintaining & maintaining ICT Infrastructure.
Closing date: 08 November 2025.
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