Job Region: Western Cape

  • Peer Navigator – Masiphumelele

    Requirements

    Grade 12 Certificate
    Between the ages of 18 to 29 years (Considerable)
    Excellent communication skills (verbal and written)
    Fluency in English and or Afrikaans and or IsiXhosa
    Previous experience working with adolescents
    Computer literacy (Ms. Office)
    Ability to take initiative
    Attention to detail
    Ability to work with teams and independently
    Good planning and organizing
    Time management

    Advantageous:

    Work experience in a health/clinic environment
    Experience in working with adolescents and youth
    Basic- knowledge of public health and community resources
    Able to lead small group activities
    Previous mental health research/service experience

    Responsibilities:

    Welcome adolescents to the health park
    Relate to adolescents in a friendly and non-judgmental manner
    Invite adolescents to participate in a mental health research study
    Assist in consenting adolescents to participate in research
    Assist in collecting data from adolescents during the research study
    Attend a training programme to gain knowledge and learn skills to be able to deliver a mental health intervention
    Undergo assessment of skills to deliver the intervention
    Run individual and small groups sessions with adolescents related to mental health
    Assist in retaining adolescents throughout the study to attend intervention sessions and study visits
    Participate in staff meetings and appropriate training workshops, supervision and debriefing as organized and required by the project
    Maintain research participant confidentiality
    Perform all activities according to Good Clinical Practice Standards
    Work in a consistently ethical manner
    Provide report back during weekly site meetings
    Communicate ongoing issues, concerns, successes to the Line Manager

    Apply via company website ( N / A ) or

    .mcidirecthire.com

     

  • Teacher Marketing Manager Invigilator (Part-Time) Academic Operations Coordinator Deputy Principal Intersen Phase

    Duties
    Intersen phase Educators will be expected to establish and further extend students basic education foundations and to guide them toward developing abstract thought and successfully completing independent work across all the areas of their various curricula. They will need  :-

    to deliver future focused education in which students are motivated, inspired and challenged;
    to demonstrate strength of character, integrity and professionalism, at all times
    to develop and maintain constructive and ongoing partnerships with colleagues, parents, guardians and members of the community
    to communicate and collaborate with all members of the learning community in a positive, respectful and open-minded way

     They will be accountable for the following specific areas of performance :-

    Academic Delivery
    Academic Assessment & Reporting
    Student Behaviour Management
    School Brand Ambassadorship
    Administration
    Health & Safety

    Qualifications & Experience

    An undergraduate degree (NQF level 6) and PGCE or B. Education (Intermediate, Intersen or Senior Phase)
    SACE certification and a police clearance are requirements
    2-5 years Teaching Experience
    Computer and digital literacy
    First Aid

    Attributes & Competencies

    A Lifelong learner who continually undertakes personal inquiry, reflection and action to inform their practice and understanding of teaching & learning and remains abreast of global education trends
    Demonstrated planning and organisation skills with superior detail orientation
    Exceptional interpersonal skills with excellent written and verbal abilities and professional presentation skills
    A proven track record of managing professional relationships with maturity and high EQ
    Professional time management is a minimum requirement of the role
    Demonstrated evidence of the ability to think critically and problem solve appropriately

    Deadline:21st August,2025

    go to method of application »

    Apply via company website ( http://www.advtech.co.za ) or

     

  • Marketing Director: Bakeries – Cape Town HQ

    Responsibilities

    The purpose of the job is to enable and build the growth potential of the Bakeries BU.
    The person will fulfil the marketing lead for this extensive portfolio. A high degree of co-ordination will be expected of the incumbent in developing strategy and executing plans to build national brands within the context of regional dynamics.
    The incumbent will bring in-market, in-category market capability and ensure more strategic coherence and more synergies across the portfolio offerings that do exist today.

    Practical Tips:

    Responsible for brand development, brand building, category growth strategy for full suite of brands and sub-categories across South Africa.
    This marketing leader would be responsible for Category strategy with GM alignment, AOP planning and translation into Marketing Strategy, marketing campaigns and activation plans for the category.
    Own and drive brand equity, SOM and appropriately launch new brands or brand extensions, in conjunction with Commercialisation and R&D.
    Liaise with SA CMO in developing and utilizing the support marketing ecosystem, developing and deepening consumer intimacy programmes, and building out consumer engagement platforms.
    The role incumbent will partner with Regional Bakery leadership teams to develop on the ground and BTL support for the Bakery GMs in each region.
    Lead innovation agenda for growth and market relevance.
    Leadership of external stakeholders (agencies) and internal leadership of cross functional teams.
    Works within the SA CMO matrix marketing organisation, and aligned to AMESA marketing as required.
    PepsiCo marketing principles are followed in utilizing the marketing ecosystem, developing and deepening consumer intimacy programmes, driving the innovation agenda with Commercialisation, and building out consumer engagement platforms utilizing TCP and other PepsiCo templates.

    Accountabilities:

    Set strategic agenda and commercials plans to accelerate growth, in alignment with the Category GM and the SSA CMO
    Leads development of the long term strategic frame work for SA, including portfolio strategy and pricing strategy. Partners with key functions to build and share the best internal and external thinking.
    Business Performance – Decision (D) Leads, directs, and controls marketing policies, programs, and activities to meet business objectives for local brand portfolio. Creates effective and efficient brand support and prioritizes brand investments in line with long term strategies and growth objectives. Decision rights are per SA Marketing agreed DICE.
    Align Brand calendars with GTM and DX teams
    Strategic Business Planning – Decision (D), Execute (E)
    Supports delivery of Annual Operating Plan (AOP) – Decision (D)
    Leads PSP translation to the effective Annual Operating Plans in category local brands.
    Develops communication strategy for pportfolio brands – Decision (D), Execute (E)
    Drives investments efficiency across SA via strategic partnerships, relevant activations and by lifting and adapting proven models.
    People Management – Decision (D), Execute (E)
    Leads, coaches and develops team members to sustainably deliver against long term strategic goals.
    Drive SOM gains in priority categories
    Deliver NR & NOPBT growth targets with Category GM
    Drive Brand Health & Loyalty metrics with SA CMO and SA Insights & Analytics Senior Director
    Execute Innovation & Pipeline priorities with Commercialisation and R&D partners
    Management of complex matrix of internal and external stakeholders

    Qualifications

    8 – 10 years experience in brand marketing, preferably within FMCG
    Honours (4 year) Degree in Marketing or Business Management/ Economics with a focus on Marketing, Masters a plus
    Track record of developing and deploying effective communication assets across all media channels.
    Relevant experience in managing agency relationships (creative, digital, media buying)
    Provide assumptions for long term brand growth, planned innovation, promotional guideline
    Proven portfolio management
    Proven leadership skills
    Functional Excellence, recognized by peers and leaders in previous roles
    Demonstration of strategy and commercial track record on complex portfolio
    Strong analytical and strategic thinking skills
    Excellent commercial acumen and demonstrated ability to deliver results
    Strong expertise and skills in Brand Purposeful positioning, TCP and 360 Brand communications
    Experience in Digital and programmatic content
    Strong Innovation skills
    Strong collaboration skills and ability to influence a broad set of senior stakeholders
    Strong matrix management skills
    Agency management
    Demonstrated ability to lead a large team

    Apply via company website ( http://www.pepsico.com ) or

    www.pepsicojobs.com

     

  • Sanlam Financial Adviser: Mlibo MOB Branch Consultant/Financial Advisor – Richards Bay Sanlam Financial Adviser: Firebird Group (WC) Sanlam Financial Adviser: Evagor MOB Sanlam Financial Adviser: Wealth Solutions Sanlam Financial Adviser – Lynnwood Sanlam Financial Adviser – Pretoria Sanlam Financial Adviser – Constantia Sanlam Financial Adviser – Boksburg Senior C# Developer

    What will you do?

    The purpose of the role is to provide new and existing clients with professional and relevant financial advice, planning and products (sales) that are suited to their needs and requirements.
    Undertake the procurement of sustainable business of a high quality, in accordance with the business targets set.
    Maintain and service these clients as part of a long- term relationship which builds loyalty to the brand and generates ongoing advice and sales.
    Undertake these activities within a compliant and ethical manner which results in the building and sustaining the Sanlam Group business and brand.

    What will make you successful in this role?

    Assist in growing the Sanlam Adviser Business

    Be committed to the marketing plans and targets set for growing and developing the business as set forward by the distribution strategy.
    Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market.

    Undertake relevant behaviours to attain targets relating to:

    Revenue generation (Single and recurring premiums)
    Activity quotas
    Promote the Sanlam brand
    Treating customers fairly to be applied to all client engagements
    Role is aligned to your personal career aspirations

    Networking, prospecting and leads generation

    Face to face interactions, social or business, to create business opportunities.
    Prospecting of new clients through creative opportunities such as business/social networks, associations or ad hoc presentations.
    Turning trusted relationships into business relationships.
    Strengthening existing relationships by increasing the current service.
    Use existing sources to establish opportunities across Sanlam businesses.
    Personalised client value propositions.
    Marketing on social media.
    Undertake selected client focused activities to generate leads and informal prospecting opportunities.
    Mining of existing client base to identify marketing gaps and sales opportunities within the middle-high and affluent market.
    Structuring and implementing focused campaigns with new or existing clients in the defined market.
    Requesting active and ongoing leads and referrals from others.
    Monitoring and respond to client activities such as maturities, cancelations or surrenders within the defined market.

    Client consultations and sales

    Ensure all client interactions are compliant in terms of disclosures and advice given (provide written/ electronic information required for compliance).
    Undertake comprehensive fact finding with each client to lift needs and priorities. Document these findings.
    Conduct a financial needs analysis, using the relevant e-tools / instruments or systems, to ascertain the clients full financial situation; or utilise the services of a Para-Planner for this. (Draw policy history).
    Provide sound personal financial planning advice.
    Apply financial knowledge in putting together a plan that meets the needs of the client for a balanced portfolio.
    Present financial solutions to the client in a professional and competent manner aligned to Treating Customers Fairly.
    Use relevant processes and system tools to capture analysis information and update records accordingly.
    Review client portfolio annually by undertaking the above steps.

    Client Service

    Ensure all client interactions are ethical, courteous and professional.
    Follow-up or refer all existing business queries to be resolved timeously through support.
    Strive for excellent, value-added service to clients so that they do not seek competitor products or services.
    Undertake continuous learning in terms of knowledge, skills and market/industry issues so as to service clients within the defined market.
    Initiate long term client relationships and maintain a relational focus.

    Monitor, update and reporting (weekly/monthly)

    Document and present the following activities:

    Number and profile of contacts, appointments, consultations.
    Issued business and revenue against targets.
    Update client details on records.
    Appropriate workflow and activity monitor system entries.

    Qualification and Experience

    Grade 12
    Financial Advisory and Intermediary Services Act (FAIS) “Fit and Proper” requirements and Regulatory Examination successfully completed if registered with Financial Sector Conduct Authority (FSCA) for more than 24 months.

    Knowledge and Skills

    Financial advice and support
    Production target achievement and budgeting
    Compliance and risk management
    Client relationship management
    Financial planning and recommendations

    Personal Attributes

    Communicates effectively – Contributing independently
    Tech savvy – Contributing independently
    Action orientated – Contributing independently
    Interpersonal savvy – Contributing independently
    Persuades – Contributing independently

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    Apply via company website ( ) or

     

  • Graduate Leadership Development Scholarship (Western Cape) Novice Teachers Leadership Development Scholarship (Western Cape) Departmental Heads Leadership Development Scholarship (Western Cape) Novice Teachers Leadership Development Scholarship (Gauteng) Novice Teachers Leadership Development Scholarship (Kwazulu Natal) Novice Teachers Leadership Development Scholarship (Limpopo) Graduate Leadership Development Scholarship (Gauteng) Graduate Leadership Development Scholarship (Limpopo)

    Requirements

    You have a passion for influencing school culture, demonstrating leadership, and making a positive impact in your school community. 
    You graduated within the past year with a Bachelor of Education degree or a Postgraduate Certificate in Education (PGCE). 
    You are between the ages of 22 – 35 years  
    You are qualified to teach in one or more of the following phases: Foundation, Intermediate, Senior, or Further Education and Training (FET)  

    You are qualified to teach one or more of the following subjects: 

    STEM (Science, Technology, Engineering, Maths) 
    Languages (Home and First Additional Languages) 
    IT, Coding and Robotics 
    You are based in the Western Cape and willing to teach in a rural, township, or urban Schools  
    You are a Registered South African citizen 
    You are SACE Registered or in the process of registering 

    go to method of application »

    Apply via company website ( http://www.teachthenation.org/ ) or

     

  • Senior Procurement Officer

    The tasks you’ll perform

    Perform all dealings with clients, suppliers, manufacturers and freight company personnel professionally, ethically and efficiently, to ensure the highest possible service levels.
    Communicate openly, professionally, ethically and efficiently at all times with all internal customers to ensure that the highest customer service level is achieved.
    Adhere to the various project specific and company procedures, work practices, plans, systems and protocols required to work efficiently and maintain a consistent approach and high standard of work.
    Responsible and accountable for all expediting functions as directed by the Procurement & Contracts Manager and/or Project Manager.
    Responsible and accountable for all logistics functions as directed by the Procurement & Contracts Manager and/or Project Manager.
    Ensure all assigned purchasing processes are followed strictly in accordance with documented and authorised company procedures.
    To be assigned on a Project specific basis, and in accordance with Company policies and guidelines.

    The expertise you’ll bring

    Relevant tertiary-level qualification, preferably in Supply Chain Management
    Minimum of 5 years’ proven procurement experience in a similar role within mining projects
    South African Citizen or Permanent Resident, based in Cape Town
    Strong technical aptitude, analytical, and problem-solving skills
    Sound knowledge of international and local purchasing, tendering, contract law, and freight regulations and practices
    Ability to work independently while consistently delivering high-quality results within budget and schedule constraints
    Demonstrated experience with computerised purchasing and logistics systems
    Proficient in Microsoft Office
    Proven ability to build and maintain positive relationships with stakeholders, including clients, contractors, vendors, and colleagues
    Strong negotiation skills
    Skilled in producing accurate and professional documentation and reports
    Effective team player with a collaborative approach and knowledge-sharing mindset
    Strong interpersonal skills and a practical, solution-oriented attitude
    Self-motivated with excellent organisational and prioritisation skills; able to manage multiple tasks with attention to detail
    High level of integrity, credibility, and commitment
    Committed to confidentiality, responsibility, and discretion
    Dedicated to ongoing professional development and improvement

    Apply via company website ( N / A ) or

    www.livehire.com

     

  • SHERQ Officer – homechoice (Southern Suburbs (Cape)) Store Supervisor- Gillwell (East London) Admin Associate- Mall@Carnival (Gauteng) Sales Associate- Mall@Carnival (Gauteng) Admin Associate- Golden Walk (Gauteng) Sales Associate- Golden Walk (Gauteng) Admin Associate- Key West Shopping Centre (Gauteng) Sales Associate- Key West Shopping Centre (Gauteng)

    Description

    The ideal candidate for this role will be responsible to implement, facilitate, guide and audit compliance within the Occupational Health and Safety, Maintenance, Security and Quality Guidelines.
    The incumbent will need to ensure that all the HomeChoice Showrooms are compliant with the current legislation, HC Minimum SHERQ Standards and Policies to ensure limited risk.

    What you will love doing in this role

    Legal Compliance

    Ensure full compliance but not limited to the following acts:

    OHS Act
    COID Act
    NEMA
    Road Traffic Act
    PSIRA
    Local Municipal Bylaws
    POPI Act
    Compliance to DOL Requirements

    Minimum Standards

    Ensure full compliance but not limited to the following company standards:

    Health & Safety: ISO 45001:2018
    Environmental: ISO 14001:2015
    Quality: ISO 9001:2015
    Risk & Security: ISO 27001 & 28001
    Minimum Insurance Standards
    Maintenance: Building – SANS 10400 / Electrical – SANS 10142-1
    Fire Systems: ASIB Requirements & SANS 10287
    Risk & Security: ISO 27001, ISO 28001, PSIRA & SAIDSA Bylaw 245 & POPI
    Business Continuity: ISO 22301
    NB: Achieve yearly ISO Certification

    Policies

    Familiarize yourself with all relevant company policies and procedures.
    Inspect & Audit that all company polices implemented as required especially the SHERQ Policies.

    Health & Safety ”

    Ensure full compliance to the OHS, COID Acts and the minimum ISO 45001:2018 standards:

    Identify Hazards and Risks

    Implement appropriate controls to manage the risks.
    Train all relevant appointees to ensure competency in H&S
    Appoint competent employees to maintenance the standards.
    Implement the relevant standards and procedures.
    Implement appropriate checks and inspections to manage the risks.
    Inspect, Audit and Evaluate effectiveness of the H&S system.
    Arrange monthly SHE Meetings.
    Ensure budget allocation to implement the H&S system.
    Implement and use the MANGO SHERQ Online Management system to control and manage the relevant risks.
    Ensure continuous improvements, corrective actions and new initiatives implemented.
    NB: Ongoing reduction of IOD’s / DIFR’s year on year – Target Zero Injuries.
    Compliance to Department of Labour H&S requirements.
    NB: Achieve yearly ISO Certification!

    Maintenance

    Identify Maintenance Hazards and Risks
    Ensure appropriate controls to manage the maintenance risks implemented and actioned.
    Training of all maintenance personnel in Safe Working Processes.
    Ensure Maintenance comply to relevant OHS Act Regulations & Local Bylaws
    Ensure compliance to SANS Standards on building maintenance, plumbing, electrical, fire & security systems etc.
    Inspect, Audit and implement continuous improvements and corrective actions for all gaps and defects identified.

    Environmental

    Identify Environmental Aspects and Impacts
    Ensure appropriate controls implemented to manage the environmental impacts to ensure compliance to NEMA & ISO 14001:2015
    Managing Waste Contractors to ensure compliance.
    Identify waste streams and implement recycling strategy to achieve ZERO
    waste to Landfill.
    Inspect, Audit and implement continuous improvements and corrective actions for all gaps and defects identified.
    NB: Achieve yearly ISO Certification!

    Quality

    Identify Environmental Aspects and Impacts
    Ensure appropriate controls implemented to manage the environmental
    impacts to ensure compliance to NEMA & ISO 14001:2015
    Managing Waste Contractors to ensure compliance.
    Identify waste streams and implement recycling strategy to achieve ZERO
    waste to Landfill.
    NB: Achieve yearly ISO Certification

    Risk & Security

    Identify Security Hazards and Risks
    Implement appropriate security controls to manage the risks.
    Managing Security Contractors to ensure compliance.
    Ensure compliance to PSIRA & SAIDSA regulations.
    Implement systems, procedures and checks to ensure zero pilferage, theft and
    or robberies occur.
    Managing the security budget.
    Assist with security investigations

    Business Continuity

    Implement appropriate BCM procedures and plans.
    Review and train employees on BCM Plans and actions.
    Ensure compliance to ISO22301 guidelines.
    Updating emergency contacts.
    Internal audit on compliance.

    Quarterly and yearly assessments

    Carry out monthly & quarterly audits and assessment to ensure compliance.
    All stores to be audited at least twice a year.
    Assist with monthly inspections and compliance audits at third party vendors.

    Meetings

    Conduct Health and Safety / Mango meetings monthly.
    Arrange and ensure security meetings on a monthly basis.
    General Area Manager meetings and feedback on inspection findings.
    General reporting of store audits.
    Minutes of meetings
    Monthly reports on Mango events etc.

    Adhoc Tasks

    Assist the facilities team with any admin or additional duties as and when the need arises.

    HR & IR Management

    Assist with any HR / IT Investigations and hearings.
    Compile investigation packs for Disciplinary Hearings.
    Prosecute and our Chair Disciplinary Hearings

    Finance

    Manage the entire maintenance and SHERQ budget.
    Arrange adhoc maintenance and repair work.
    Manage SHERQ Training budget.

    Requirements

    What you’ll need to do this role

    Relevant Diploma (Minimum) – Degree (Advantage)
    Must have a vehicle license min EB / Code 8.
    At least 2-5 years’ experience within a safety administrative role and or acting as an SHE Representative.
    Qualified (certification) and acted as a First Aid, Fire Fighting and H&S Rep is essential.
    At least 2-3 years previous experience within a Health and Safety Role where Hazards, Risks was identified, and Controls implemented.
    At least 2-4 years’ working experience within a facilities department and have technical knowledge of facility management and maintenance of electrical, plumbing, fire and security systems.
    Knowledge of and experience in managing permanent and temp contractors i.e., Adhoc Maintenance, Contract Security, Cleaning and Labour Brokers.
    Qualified in ISO 45001:2018 / ISO 14001:2015 / ISO 9001:2015 and the implementation of the ISO systems via the Mango online SHERQ Management system.
    Knowledge to develop, implement and manage a SHERQ Budget.
    Experience in working as part of a team to implement and complete projects as per required deadlines and budget
    5+ Years Extensive Knowledge of Security Systems, CCTV & Alarm systems.
    Knowledge and understanding how to do Cash and Fraud Investigations.
    Able to travel and away from home for weeks at a time.
    Willing and able to work remotely from home if and when required.

    Physical Requirements

    Fit for duty
    Able and willing to work long hours during SHERQ investigations.
    Medically fit to travel, fly and or drive for long distances.

    Behaviors we love

    Wow my customer
    Walk in my customers’ shoes
    Deliver on my promises
    Deliver insight-led solutions my customers need

    Treat the business as my own

    Take accountability
    Be curious, creative & explore opportunities
    Do it right & at the right time

    Play as a team

    Be helpful
    Be inclusive
    Find the fun

    go to method of application »

    Apply via company website ( http://www.homechoice.co.za/ ) or

     

  • Silo Operator -Klipdale Debtors Clerk

    Responsibilities

    Control and operate all machinery related to the silos during the shift
    Stop and start all equipment within silo complexes, and ensure all equipment and machinery are operated efficiently and safe. This will be in conjunction with all downstream production units
    All breakdowns, deviation and defects regarding equipment must be reported to the maintenance supervisor on a continuous basis
    Must assist maintenance personnel with their task during breakdowns to ensure efficient plant operations
    Weigh, grade and offload all incoming seed to the allocated silo
    Temperature monitoring of the silos
    Continuously monitor silo levels and the product structure and formation within silo
    Ensure continuous quality monitoring is performed
    Report all quality deviations to relevant Manager
    Ensure good storage practices are upheld
    Ensure good housekeeping practices and compliance
    Supervision of team
    Ensure his team are efficiently performing their tasks
    Ensure all the policies and procedures of SOILL are always applied
    Attend relevant training as required and scheduled by management
    Compliance to safety, food safety, and environmental procedures as per SOILL policy
    Any other reasonable relevant task allocated by Agricultural Resource Manager as required by plant operations 

    Health and Safety

    Participate in safety forums created by Soill for example safety meetings and safety talks
    Follow-up on any activities assigned through safety meetings / committees / representatives / management
    Report all safety incidents to the relevant people
    Attend safety education and refresher programmes
    Comply with safety policies and procedures at Soill
    Distribute safety information as and when required
    Wear protective clothing (where applicable) at all times

    Employee management and development

    Ensure overall compliance to relevant procedures and policies.
    Ensure that all team members have clearly defined job profiles 
    Regular goal review completed to assess achievement of results
    Support, coaching and mentoring is continuously provided to ensure that objectives are met
    Ensure that development plans are in place for each employee
    Appropriate allocation of resources to meet operational demands
    Ensure that events/activities taking place in the team are effectively communicated within team
    Ensure adequate succession planning in order to meet ongoing and anticipated business requirements

    Requirements

    Minimum Qualification and Experience:

    Grade 12
    Computer Literate
    Forklift licence would be advantageous
    Applicable grain grading and handling experience recommended
    Proven ability to oversee a small operations and proven strong administrative skills

    go to method of application »

    Apply via company website ( ) or

     

  • Communications Officer – Cape Town (Fixed Term) Audit Agent: National Contact Centre – Cape Town (Fixed Term)

    The successful candidate will be responsible for:

    Facilitating the delivery of all DA communication to the media
    Writing high-quality press releases and media advisories, often under tight deadlines
    Monitoring developments in the media to advise on this
    Assisting with the planning and coordination of media events
    Supporting the Party’s Sunday media operation
    Maintaining and updating accurate media databases
    Ensuring all communication is of the highest possible standard

    Minimum requirements:

    National Senior Certificate or equivalent 
    3 years’ experience in a communications or media-related environment
    2 years’ professional writing experience
    Experience in the field of politics (advantageous)
    Computer literacy in MS Office Suite (Word, Excel, Powerpoint and Outlook) and Zoom

    go to method of application »

    Apply via company website ( N / A ) or

     

  • Spec: Service Delivery Administrator: Project Support (FS)

    Core Description

    Responsible for co-coordinating the delivery of services into key clients.
    Ensure long-term healthy client relationships, acting as the bridge between the client and our operational delivery teams.
    Ensure the highest level of operational service delivery.

    Key Deliverables / Primary Functions

    Monitors and reports on service levels
    Owns the “front office” – all of the customer/user experience: Service Desk, Service Level Management, Customer Relationship, Availability
    Ensure that existing services stay up and running
    Once a call is logged by CFC, the SDM need to track this until resolved with the service providers of which Openserve is by far the biggest.

    Core Functional Skills & Capabilities

    Computer Literacy
    Telephone Etiquette
    Interpersonal skills
    Communication
    Professionalism
    Punctuality
    Time and Priority Management
    Office Management
    Business Writing
    Editing and Proof reading
    Deadline Mangement

    Core Behavioural Competencies

    Job Match
    Delivering Results & Meeting customer expectations
    Planning & Organising
    Working with people
    Deciding & Initiating Action
    Achieving personal work goals & objectives

    Minimum Qualifications

    NQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or IT/Engineering
    OR NQF 4: Grade 12

    Additional Education -Preferred /Advantage

    Experience

    5 years’ relevant experience
    OR if Grade 12; 7 years relevant experience

    Certifications

    None

    Professional Memberships in Relevant Industry

    Level of Engagement & Span of Control

    Span of Control 0 – 4

    Special Requirements / Employment Condition

    Required to travel locally and/or internationally
    Workplace / Physical Requirements
    Full-time Office Based position.
    Hybrid Remote Worker
    Billable

    go to method of application »

    Apply via company website ( http://www.bcx.co.za ) or