Job Region: Western Cape

Purpose:                      

To assist customers by helping them choose a product that is best suitable for whatever need the customer has, in such a manner that the assistance of the Sales Assistant is appreciated by the customer when he/she purchases any product. This will include the ability to provide good customer service in such a manner that customer satisfaction is achieved, resulting in generating sales and promoting the business therefore creating sustainable growth in margins and profits.

KEY RESPONSIBILITIES:

Attend to customers in a professional and helpful manner
Generate more sales, ensure customer satisfaction by providing excellent customer service
Control stock levels and doing regular stock counts
Advise customers with regards to products, which product would be best in order to solve the customers’ problem
Place stock orders with buyers if necessary
Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
Ensure merchandising is done properly and that the products are priced correctly
Participate in perpetual stock takes
Ensure good housekeeping of work area
Perform any work related tasks as delegated by superior

REQUIREMENTS:

Matric or x3 Completed Intercept courses equating to total of 120 credits
2 Years minimum experience in a Hardware environment
Basic product exposure (must have spent at least 2 years with Hardware products)
Brights Induction (Service excellence)
In-house entry level merchandising standards
In house basic sales technique
2 x Department Product Knowledge Certificate
Natural Sales flair
Ability to communicate effectively (verbal & written)

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Job Summary 

We are in the market for a Customer Experience Specialist with professional working proficiency in Portuguese to join our team. As Customer Experience Specialist (Portuguese Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert’s validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do 

Review incoming application forms, validate and submit to DigiCert’s technical department
Engage with external customers and internal stakeholders via phone, live chat, video calls and email
Research customer organizations and verify contact details online
Identify, document and alert managers of customer-call trends
Execute DigiCert’s validation process according to our internal documentation
Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
Coordinate the implementation or scheduling of validation testing with affected departments and team members
Learn product features and gather customer requirements to confer with management
Determine validation objectives and standards with internal managers
Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
Process incoming and outgoing mail

What you have 

Professional working proficiency in Portuguese & English (essential)
1+ year’s experience in a customer service or similar role 
Tertiary qualification (advantageous)
Proven track-record in evaluating and mitigating risk
Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
Excellent written and verbal communication skills
Tool experience: Microsoft Office and other software applications

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Overall Purpose of the Job:

To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

Minimum Requirements ·

Post matric qualification in General Management advantageous · Sales, Marketing or Management diploma advantageous. · 3 years’ minimum experience, at Mid-Management level. · Financial knowledge of Budgets, forecasting and Profit and Loss · Grade B Security Certificate – (existing or to be obtained on appointment) · Experience in the Security Industry preferred

Duties & Responsibilities Leadership ·

To consistently provide strong leadership of the branch and its employees. · To communicate with passion the vision and strategy of the branch and its performance. ·
To make timely, considered decisions for the long-term success and development of the branch. Finance, Planning & Controls ·
Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements. 
Manage and ensure accurate forecasting for branch in accordance with Finance. 
Manage Branch P&L to ensure profitability is sustained and growth is achieved 
Manage effective collections for the branch Operations ·
Ensure that effective planning/ production controls are established in all areas and are a key management tool. ·
Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques. 
Champion the development of a customer focused quality improvement culture. 
Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary ·
Ensure that service levels throughout the branch is sustained ·
Drive a community driven pro-active service throughout the branch ·
Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road ·
Manage operational Area Managers to ensure operational excellence throughout the branch ·
Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty) Health, Safety and Environment ·
Maintain health & safety policies and working procedures. ·
Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines Marketing
Drive all marketing activations within the branch 
Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
Drive strong social media presence within the branch identifying influencers and forging good relationships with them ·
Drive a culture of “content-creation” to remain relevant in the social media space ·
Ensure that OTT strategies are implemented and relevant ·
Drive effective/pro-active communications Commercial ·
Be proactive in regularly reviewing customer requirements and feedback. ·
Communicate with customers on a regular basis. · Ensure close liaison with branch sales team. ·
Exploit new market and product opportunities via various external routes. ·
Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products. People Management ·
Identify training and development needs among staff and coach accordingly. ·
People management, including all HR related issues as well as staff development. ·
Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available Business development ·
Together with operational managers identify Residential Guarding and bulk sale opportunities ·
Generate proposals for bulk business/Residential Guarding sites ·
Drive community involvement through operational collaborations and the effective communication thereof ·
Manage the profitability of Residential Guarding schemes Attrition ·
Manage all elements of attrition ·
Drive reconnections within the branch ·
Analyse branch attrition and plan mitigating actions to remedy it ·
Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

Competencies (Technical & Behavioural) ·

Computer Literate (MS Office, advanced Excel, PowerPoint) ·
Extensive knowledge of Operations, Sales, Technical and Administration. ·
Integrity and trust · People Focused · Command Skills · Managing through systems · Time Management · Business Acumen · Drive for results · Customer Focus · Managing and Measuring Work ·
Building effective teams We reserve the right not to make an appointment to any advertised position.

Deadline:15th July,2025

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DESCRIPTION

Amazon is looking for a Team Lead to manage Amazon Vendor Services (AVS) within a single or multiple Product families. Amazon Vendor Services are a suite of services designed to help Amazon’s most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing).
The service is delivered primarily through AVS specialist assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction. As Team Lead, you will be responsible to deliver impact to a group of strategic vendors, through a team AVS Specialist reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers to understand your vendors’ needs and define the right goals and targets.
Finally you will be expected to contribute to continuous enhancements and innovation within the service. You should be passionate about managing and developing people, highly analytical, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes-conflicting needs of different groups of stakeholders.

Key job responsibilities

Partner with Vendor Managers and key retail category functions to define priorities and operational goals according to vendor needs Own the relationship with the most important vendors subscribed to the AVS service (through the AVS specialist)
Manage a team of Brand Specialists owning the joint business plans for a large pool of vendors to deliver significant business impact
Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
Work with the AVS specialists to drive adoption of tools and offshore processes and drive productivity within your team
Define the skills required within the team to support your vendors with specific problematics
Develop the right skillsets within the team and allocate resources to vendors Grow and develop people into a talent pool for Amazon

BASIC QUALIFICATIONS

Bachelor’s degree
Minimum 5 years working Experience in either of the following areas: Account management/Customer Development, Buying, Business Management, Business Consulting, Project Management, Financial Analysis and/or Marketing.
People management experience

PREFERRED QUALIFICATIONS

E commerce or FMCG experience
Reporting and Project Management experience

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Key Duties and Responsibilities

To lead by example when it comes to the duties and responsibilities of the Concierge Department.
To assist in the investigation of guest complaints and queries.
Reporting any improper behavior and lack of work performance to the Head Concierge
Rooming of guests when necessary
Taking responsibility for duties of the desk as well as your own.
Assisting the Head Concierge with any difficulties they might encounter in performing their duties.
Assisting the Head Concierge to ensure that Concierge performs up to standard and that delegated duties are timeously performed.
Ensuring that the Concierge work area is always clean and tidy.
Assist in ensuring that there are always the necessary brochures and maps available on the desk.
Ensure that the Room Drop, Collections and Key register is completed correctly and always signed on collection.
Check that all e-mails received are replied to within 12 Hours and filed correctly
To be very meticulous in completing the daily check-list and check that it has been done during shift handover
Taking ownership of the daily handover ensuring all items are followed up on a regular basis.
Assist with the weekly newspaper order taking the weekly forecast into consideration
Assist with the training and documenting of training within the department.
Assist the Head Concierge with the updating of the departments SOP.
Assist in the updating of training documents.
Assist in the identification of any training needs within the department and communicate this to the Head Concierge.
Signing in and out of the Porters, and to keep an eye on their daily operation and to report any irregular behavior.
Ensure that all guest itinerary bookings are transferred on to the Concierge diary and profiled in Opera and emailed to appropriate departments.
Assist with site inspections and show-rounds as required
In the absence of the Front Office Manager and Head Concierge, to attend the Forecast and Rooms Division Meeting.

General and other duties

The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks.  The Job Description may be subject to review from time to time.
The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time.
The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.
The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills.
The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
The employee will be required, at all times, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel’s requirements and do not detract from the desired image of the hotel.
The employee will, at all times, be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.
To be flexible within your job and to be able to fulfill any other duties that you may be asked to perform

Interpersonal Relationships

Subordinates and other members of staff are dealt with in a polite and helpful manner at all times.
Employee differences or disputes are settled quietly, away from other employees and guests.
Essential information required by the organization is accurately communicated to the appropriate personnel and any differences of opinion with other members of staff are dealt with in a manner that maintains goodwill and respect and avoids offence and conflict.
Management is kept informed in an appropriate level of detail about activities, progress and results and information and advice on matters within allocated area of responsibility is sought from supervisor when necessary.
Instructions from management are treated constructively and acted upon.

Education or Certification

Must be computer literate, knowledge of MS Office and Opera is essential.
Must be able to work well under pressure and be able to multi-task.
Must have experience as an Assistant Head Concierge in a five star environment for a minimum of 2 years.
Broad knowledge of the surrounding area, restaurants, bars and places of interest is essential.
Must have the ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
European language skills will be advantageous
Business or Management qualifications are desirable

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jobs.kerzner.com

What will you do?

Assist with case management flow of CCMA and Labour Court matters.
Drafting of documents, pleadings and correspondence to internal and external stakeholders.
Assist with reviewing of employment law related policies and procedures.
Draft and prepare reports and statistics on IR cases as per management information requests.
Prepare documentation for litigations matters.
Conduct legal research

Qualification:

LLB degree with Advanced Labour Law as a subject

Knowledge and Skills:

Knowledge of applicable labour related legislation
Preference will be given to candidates with advanced labour law.
MS Office (Word, PowerPoint, Excel and Outlook)
Legal research experience
Record keeping, filling and maintenance of databases

Personal Attributes

Plans and aligns – Contributing dependently
Communicates effectively – Contributing dependently
Action orientated – Contributing dependently
Optimises work processes – Contributing dependently

Core Competencies

Being resilient – Contributing dependently
Customer focus – Contributing dependently
Collaborates – Contributing dependently
Cultivates innovation – Contributing dependently
Drives results – Contributing dependently

Closing date: 16 July 2025

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Discover the Role

Join TMF as Junior Accounting Officer and become part of our client servicing team.
If you are not only looking for a regular accounting A-Z job but to be the manager of your own client needs, take this chance to join TMF and get the opportunity to grow with this exciting opportunity to more responsibility

Key Responsibilities

As Junior Accountant you will assist a team of experienced accounting experts to handle your clients request on a daily basis.
Learn something new every day and grow into the role of managing your own portfolio of clients.

By taking the ownership of own development following required and relevant trainings your role will include:

The responsibility for maintaining a simple client portfolio and establishment of a strong client relationship
The maintenance of accounting records and preparation of financial reports, i.e. deliverables
Execution of client payments as well as follow up of invoices to clients and collecting debts
Preparation of support working documents (interest calculations, reinvoicing spreadsheets, …)
Organization and facilitation of the audit of financial statements
Work closely and effectively with counter team such as assisting the Legal department with the preparation of annual shareholders meetings as well as taking part in meetings with the clients face-to-face

Key Requirements

You have a pro-active attitude to problem solving and can come up with solutions
You hold a degree in accounting / finance or a similar degree
2 to years practical experience ideally through a first internship or work experience
You have fluent communication skills, both written and spoken in English

Closing: 31-Jul-2025

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PURPOSE OF JOB

Reporting into the Manager within the Governance, Control and Change pillar of the Institutional Client Services Fund Operations team, the Senior Administrator will primarily support our ICS fund operations quality assurance initiative and other operational governance and control activities.
The post holder will be responsible for assisting with the establishment of a quality assurance program within ICS Fund operations, completing quality control testing on operational change, operational new business onboarding, and governance or control items implemented within ICS Fund operations.
In addition, the Senior Administrator will assist with B&E root causes analysis, risk management activities including the preparation of operational MI reporting including the necessary analysis to facilitate the various risk and oversight committees’ operational MI reporting.
In specific situations the Senior Administrator will be assigned to assist on various tasks on ICS Fund operations projects and specific strategic initiatives.

MAIN RESPONSIBILITIES AND DUTIES

KEY DUTIES:

Quality Assurance Testing: The primary responsibility is to perform internal quality assurance (control) testing to ensure that the goals and objectives of the ICS Fund operations quality assurance program are achieved. This includes maintaining a continued program of service excellence and supporting a robust control environment.
B&E Root Cause Analysis: Assist with root cause analysis on B&E and operational events, ensuring effective monitoring and tracking of all operational resolution action points through to completion.
Operations MI Reporting: Complete the collation of Fund operations MI data and prepare monthly and quarterly MI reports, including assisting with automation and efficiency initiatives.
Project Participation: Participate in various ICS Fund operations and group projects related to quality assurance, risk management, operations, and compliance initiative.

REPORTING AND TRACKING:

Complete the analysis, review, documentation, and approval of all QA testing and reporting activities.
Provide MI reporting and updates on all assigned tasks and initiatives.
Produce spotlight updates on all QA testing, as well as assigned tasks and initiatives, for internal communications and presentations.
Present QA updates to staff, key stakeholders, and Directors as required.
Assist with the tracking and monitoring of all root cause operational remedial actions through to completion.

DOCUMENTATION:

Deliver and maintain all QA documents and training materials related to the functions of the QA team.
Stay up to date with new and existing policies and procedures (including group changes) and ensure timely updates to documentation.
Assist with the creation of business cases for efficiency or automation initiatives.

COLLABORATION AND TEAMWORK:

Work closely with jurisdictional teams, including team leads, to perform quality assurance testing and root cause analysis.
Play a critical role in facilitating communication across stakeholders and all seniority levels within the ICS jurisdictional service teams.

ESSENTIAL REQUIREMENTS

High level of accuracy and excellent attention to detail.
Proven track record of applying documentation skills.
Excellent verbal and written communication and organisational skills.
Strong process analytical skills.
Logical and critical thinking.
Collaborative, a genuine team player.
Min 3 years’ experience within the Financial Services industry. (advantageous).
Working understanding of Investment Administration (advantageous).
Strong Microsoft 365 applications skills (Excel, Word, PowerPoint).
Familiarity with Accounting and Investor systems, including Investran, InvestOne, Viewpoint, PureFunds. (Advantageous.)

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